Royal panda slow withdrawals

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
I don’t think I have ever got a quick withdrawal from these guys, 22 hours and it’s still pending even though review says 4 or 5 hours.

The last 2 withdrawals I have had to go to live chat to ask them to put it through, asked them twice today only to be met with the usual scripted response, the review needs updating badly
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Well that is certainly strange seeming it is owned by Leovegas.

I never had issues with Leovegas with withdraws. When I do a withdraw at leovegas I just goto live chat after requesting it. And ask them to flush my withdraw. Every single time they take about 5 mins and then say back the withdraw is now approved and it is then done. So it basically on average takes around 5-10 mins after opening live chat.

I thought Royal Panda would be the same, but obviously they are not :(

Maybe try contact the rep?
 

Melvin - Panda

Dormant account
Joined
Sep 28, 2015
Location
Malta
Hi Mimi, I can confirm that our average withdrawal time is a lot faster than that but unfortunately we are currently dealing with some backlog due to an unexpected and unfortunate combination of holiday and sick leave within the team that processes withdrawals. We are already asking people to work overtime and come in additional days of the week to cover, but I can only apologize and say that we are doing our best to process all withdrawals as quickly as possible.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Playing there for almost three years (not much because of very bad luck), today I made first very small withdrawal of 230 euro only to find out that I am still not verified lol. Playing for years on leovegas too and offcourse verified. Why do they need separate verification if they have the same database? I do like their bonus structure. If you win with you real balance you are free to cash out, didn't bother playing further after a deposit of 100 euro with bamboo bonus. 230 euro real balance and a cashout, only because I was never able to cash out in their casino before lol. Yeah that's right, take that RoyalPanda! I won


.... After losing 20x times more probably. :p

Edit: And yes leovegas does it much better. Within minutes after going to live chat my withdrawal gets processed!
 

Barny1100

Newbie member
Joined
Jun 23, 2017
Location
Austria
I can only agree with the previous speakers!
Also the fake reviews on Trustpilot that speak of a few hours ...!?

Payouts are always drawn out. Despite "years of" monthly payments,

I have been waiting again Now for over 24 hours for processing a small payout ...

What in other casinos sometimes only takes 30 minutes (22bet, video slots, etc.)

takes days despite verified and regular customers ...
 
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