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Bonus Complaint Royal Panda refused to pay me 36000 pounds

Discussion in 'Casino Complaints - Bonus Issues' started by camilou00, Apr 16, 2017.

    Apr 16, 2017
  1. camilou00

    camilou00 Dormant account

    They have declined to pay me because they have a 5 pounds maximum bet and have said that because I bet more than 5 pounds using the gambling feature I have broken the rules. Are they correct to say that?
  2. Apr 16, 2017
  3. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Yes. Max bonus bet is 5 euros. Its a very common betsize limit with most bonuses. Were you playing roullette to get to that balance out of interest.
  4. Apr 16, 2017
  5. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Customer Advisor/Stockroom Picker
    Bonnie Scotland!
    Literally no leg to stand on here. If you want to use the gamble feature and high roll don't take bonuses while doing so. I'd actually say unless you have special permissions like "The Bandit" etc avoid even playing table games with a bonus intact as the wagering contributions are extremely low compared to slot play wagering. :thumbsup:
  6. Apr 16, 2017
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    I'm not so sure about this - the rules don't seem to say this is not allowed:
    Surely a "game round" is everything between one bet and the next bet and the limit applies to the starting bet only?
    I personally wouldn't class doubling up a win as a new game round - it' still part of the original spin / hand.
    The T&Cs don't mention "double up" or "gamble feature" anywhere that I can see - so I can understand why players might think this doesn't apply.

    Hmmmm... maybe PAB and see what the experts think.

  8. Apr 17, 2017
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    International Money Launderer
    the bus shelter, opposite GCHQ Benhall
    The gamble feature is actually a separate game and not related to the spin that won the amount, and should have a RTP of 100% thus not affecting the slot's overall RTP. So it is effectively a separate play. But if this is NOT specified in the terms I sympathise with the player here.
  10. Apr 18, 2017
  11. Playford7

    Playford7 Senior Member

    Offshore worker
    North east England
    Definately sympathise with the player.
    There was a case on ask gamblers where a player done the same thing on bikini party, playing at gday casino. After a bit of a tussle, the casino agreed, the player won the case and was paid. Unless that game is excluded with max bet in there terms they should pay him.

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