Bonus Complaint Royal Panda refused to pay me 36000 pounds

camilou00

Dormant account
Joined
Apr 16, 2017
Location
Hornchurch
They have declined to pay me because they have a 5 pounds maximum bet and have said that because I bet more than 5 pounds using the gambling feature I have broken the rules. Are they correct to say that?
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Yes. Max bonus bet is 5 euros. Its a very common betsize limit with most bonuses. Were you playing roullette to get to that balance out of interest.
 

dave1888

Ueber Meister
PABnononaccred2
mm1
Joined
Feb 11, 2013
Location
Bonnie Scotland!
They have declined to pay me because they have a 5 pounds maximum bet and have said that because I bet more than 5 pounds using the gambling feature I have broken the rules. Are they correct to say that?

Literally no leg to stand on here. If you want to use the gamble feature and high roll don't take bonuses while doing so. I'd actually say unless you have special permissions like "The Bandit" etc avoid even playing table games with a bonus intact as the wagering contributions are extremely low compared to slot play wagering. :thumbsup:
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I'm not so sure about this - the rules don't seem to say this is not allowed:
1.32 In the interest of fair gaming and fraud prevention, wagers placed using bonus money are subject to a maximum bet per game round limit. In most games, the maximum bet permitted when playing with bonus money is $7.50, €7.00, £5.00, or its equivalent in another currency. In the case of the following games, these operate with a deviating maximum bet of $1.50, €1.40, £1.00, or its equivalent in another currency, when playing with bonus money: The Rift, Dead or Alive, Bloodsuckers, Kings of Chicago, Hellboy, 300 Shields. In case of a breach of this rule, the player agrees that his bonus and any associated winnings may be void.
Surely a "game round" is everything between one bet and the next bet and the limit applies to the starting bet only?
I personally wouldn't class doubling up a win as a new game round - it' still part of the original spin / hand.
The T&Cs don't mention "double up" or "gamble feature" anywhere that I can see - so I can understand why players might think this doesn't apply.

Hmmmm... maybe PAB and see what the experts think.

KK
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I'm not so sure about this - the rules don't seem to say this is not allowed:

Surely a "game round" is everything between one bet and the next bet and the limit applies to the starting bet only?
I personally wouldn't class doubling up a win as a new game round - it' still part of the original spin / hand.
The T&Cs don't mention "double up" or "gamble feature" anywhere that I can see - so I can understand why players might think this doesn't apply.

Hmmmm... maybe PAB and see what the experts think.

KK

The gamble feature is actually a separate game and not related to the spin that won the amount, and should have a RTP of 100% thus not affecting the slot's overall RTP. So it is effectively a separate play. But if this is NOT specified in the terms I sympathise with the player here.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Definately sympathise with the player.
There was a case on ask gamblers where a player done the same thing on bikini party, playing at gday casino. After a bit of a tussle, the casino agreed, the player won the case and was paid. Unless that game is excluded with max bet in there terms they should pay him.
 
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