Royal Panda making up new T&C

spiker1977

Experienced Member
Joined
Dec 1, 2017
Location
Finland
Hi

So i made a account on Royal Panda few days ago.

Made few deposits and won some money. Send the same documents that i send to Guts and Wishmaker this week (that got approved)

Few days later i got that my address verification its rejected.

Reason: that it was too old.

Ok, i send a new one, Government letter, Clear pic.

This time i get this answer:

Unfortunately, we're unable to accept the document as it's a black & white copy.

So i did go to live chat and ask what do they mean?

The answer is that the verification paper need to be in color, it does not mean that pic .. the paper need to be colored!

The few letter/bills that i get in paper form is black and white. we are living in 21st century in Finland and we don't use paper bills anymore.

I have no clue where im getting a colored official paper from.


Here are the T&C in English

What documents do I need to verify my address?
A scan, clear photo, PDF or screenshot of any official document addressed to you that is no more than six months old. This can include:
  • Utility bill (electricity, water, gas)
  • Bank statement
  • Credit card statement
  • Tax/welfare letter
No where it says that the document need to be in color, not in Finish, Swedish or English.


Here is one of the 4 documents(government/bank) i send to them (all rejected) I remove the info about me



111204


chat with Royal panda.
(01:46:04)Michael: Document which is being sent cannot be black and white or older than 6 months, it needs to have date of issue on it.
(01:46:29)J: so the document need to have collor on it ? ..
(01:47:02)J: color*
(01:47:25)Michael: That is correct, J. Is there anything else would you like to know?


Seem to get harder and harder to get your winnings from a casino, royal panda is a sister site to leovegas, where i been a customer from the start, but its all about money and trying to stall the payment.

Dont worrie about me splasing the money away, i put a 1 euro loss limit per day ;)

where is @Melvin - Panda , last seen may 28... if i work on that company i will vanish too ;)
 
Last edited by a moderator:

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
Red and yellow and pink.and blue ...... no.im not singing a rainbow I'm working out which colours royal panda will accept my bills in as of course I have multi coloured bills ...not......
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
It is all racism I say..
Black and White not accepted..

/sarcasm off

On topic, what a ridiculous rule impended by RP...Never heard of this one yet..
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
Hi

So i made a account on Outdated URL (Invalid) few days ago.

Made few deposits and won some money. Send the same documents that i send to Guts and Outdated URL (Invalid) this week (that got approved)
[...]

Off topic: How come RP and Wishmaker are linked with some third party aff. link?

On topic: It's a really dumb ask from them. Reminds me of another casino which didn't accept the official Finnish ID card as a valid identity document because it doesn't contain info about a place of birth (might have been Leovegas, not sure). Although the national ID card is a official travel document. They do accept driving licence though (which also doesn't have place of birth info in it and actually is not widely accepted as a formal ID document). Go figure.
 
Last edited:

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Hi

So i made a account on Royal Panda few days ago.

Made few deposits and won some money. Send the same documents that i send to Guts and Wishmaker this week (that got approved)

Few days later i got that my address verification its rejected.

Reason: that it was too old.

Ok, i send a new one, Government letter, Clear pic.

This time i get this answer:

Unfortunately, we're unable to accept the document as it's a black & white copy.

So i did go to live chat and ask what do they mean?

The answer is that the verification paper need to be in color, it does not mean that pic .. the paper need to be colored!

The few letter/bills that i get in paper form is black and white. we are living in 21st century in Finland and we don't use paper bills anymore.

I have no clue where im getting a colored official paper from.


Here are the T&C in English

What documents do I need to verify my address?
A scan, clear photo, PDF or screenshot of any official document addressed to you that is no more than six months old. This can include:
  • Utility bill (electricity, water, gas)
  • Bank statement
  • Credit card statement
  • Tax/welfare letter
No where it says that the document need to be in color, not in Finish, Swedish or English.


Here is one of the 4 documents(government/bank) i send to them (all rejected) I remove the info about me



View attachment 111204


chat with Royal panda.
(01:46:04)Michael: Document which is being sent cannot be black and white or older than 6 months, it needs to have date of issue on it.
(01:46:29)J: so the document need to have collor on it ? ..
(01:47:02)J: color*
(01:47:25)Michael: That is correct, J. Is there anything else would you like to know?


Seem to get harder and harder to get your winnings from a casino, royal panda is a sister site to leovegas, where i been a customer from the start, but its all about money and trying to stall the payment.

Dont worrie about me splasing the money away, i put a 1 euro loss limit per day ;)

where is @Melvin - Panda , last seen may 28... if i work on that company i will vanish too ;)


Killed your links, I don't know why you feel it necessary to put two links to C*sinoGrinds in there, could have just given the casino names.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
When casinos pull stunts like this, I've no idea why more people don't lodge official complaints. It always seems pretty obvious that when casinos do this it's nothing more than stalling tactics. If enough people complain about this type of behaviour we might see more casinos under threat of losing their license.

Pretty sure withholding player funds for no good reason is deemed illegal. They would have to have a genuine reason for the withholding of funds and I don't think whether a copy of a piece of ID is in colour or not is a valid reason :rolleyes:
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Seems like another rep who doesn't login despite it being a condition of being accredited
He was sent PM's in another thread that clearly he hasn't replied to either.

Maybe @maxd or @Casinomeister could email him to get a response?
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Hi

So i made a account on Royal Panda few days ago.

Made few deposits and won some money. Send the same documents that i send to Guts and Wishmaker this week (that got approved)

Few days later i got that my address verification its rejected.

Reason: that it was too old.

Ok, i send a new one, Government letter, Clear pic.

This time i get this answer:

Unfortunately, we're unable to accept the document as it's a black & white copy.

So i did go to live chat and ask what do they mean?

The answer is that the verification paper need to be in color, it does not mean that pic .. the paper need to be colored!

The few letter/bills that i get in paper form is black and white. we are living in 21st century in Finland and we don't use paper bills anymore.

I have no clue where im getting a colored official paper from.


Here are the T&C in English

What documents do I need to verify my address?
A scan, clear photo, PDF or screenshot of any official document addressed to you that is no more than six months old. This can include:
  • Utility bill (electricity, water, gas)
  • Bank statement
  • Credit card statement
  • Tax/welfare letter
No where it says that the document need to be in color, not in Finish, Swedish or English.


Here is one of the 4 documents(government/bank) i send to them (all rejected) I remove the info about me



View attachment 111204


chat with Royal panda.
(01:46:04)Michael: Document which is being sent cannot be black and white or older than 6 months, it needs to have date of issue on it.
(01:46:29)J: so the document need to have collor on it ? ..
(01:47:02)J: color*
(01:47:25)Michael: That is correct, J. Is there anything else would you like to know?


Seem to get harder and harder to get your winnings from a casino, royal panda is a sister site to leovegas, where i been a customer from the start, but its all about money and trying to stall the payment.

Dont worrie about me splasing the money away, i put a 1 euro loss limit per day ;)

where is @Melvin - Panda , last seen may 28... if i work on that company i will vanish too ;)

Can you take screen shot from some bill, letter from your online bank etc...? When reading these proof of address things here what casinos don't accept, it almost make laugh if it wouldn't be somebodys withdrawal pending....

All seem to have they own policy and they follow it really black&white (lol)... Common sense seems to be restricted in many places when it's coming for verification... Then wondering that they are busy with documents when there are so many rejected for non sense reason... spending hours of verify one players account and get player pissed off after 7th rejection for sure have positive impact for unemployment rate, bit common sense might save some working hours for them.

Hope one day these change and verifying address could be forgotten long as ID and payment method are ok and ip-address don't miss match, if they have pictures of players card or bank statement together with ID, does it really matter if living few kilometers there or there..
 
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