Royal Panda Keeping Deposit

nightfox

Newbie member
Joined
Jan 10, 2020
Location
u.k
Royal panda email today We’d like to remind you that Royal Panda will no longer be available to UK players from 31 January 2020. Consequently, please unsure you withdraw any remaining funds before 9 am on this date. If you have any issues with your withdrawal, please contact our customer service team who will be happy to help
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
See if you look for your credit file online and misspelled your name, would it give you your credit file? No, it would raise a flag


Hang on though. Player was verified, deposited and won, but only after a withdrawal is it flagged that players name is wrong and they accused him of fraud? How did they know his name was wrong? How did they link the SE? This is what is to happen BEFORE the player can gamble, not deposit. You missed the line 1 in the LCCP which clearly states this.



In terms of the 'exact' name match, I believe its first name and surname. If your name was Joe Bloggs and you applied for a loan under the name Joe Blogg, do you think they would pass it? No they wouldnt and the electronic verification systems for ID check is the same as the ones casinos use. It flags for a manual check. As I said, try it out yourself and see. I'm saying there is a flaw with this particular verification system.

I'm not saying the system is perfect but it is approved by the UKGC. Any kind of verification system will allow some percentage of error to avoid too many false flags. That is how this kind of systems used to work (I used to sell mass-production inspection systems which work on the same principle). If you make them too tight, then you will need to employ a lot more people just to go through all the false flags.

A player verification is legally and regulatory not the same as applying for a loan. You are trying to compare apples with oranges.

Plus, the OP was not fully verified. He only passed the initial check as you can see from his first post.

Plus+plus: Usually casinos asked for full documents when you surpassed 2,300 in withdrawals. The OP deposited 1,000 and decided to withdraw just below 2,300! Strange, isn't it? If I deposit 1K, I play for a much bigger win not just doubling the deposit. However, things have changed and UK casinos seem to ask for full verification much earlier. Maybe I am wrong on this one, but it was one threshold people in specific forums would make sure to stay below so they would have a better chance of flying under the radar.

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EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
I'm not saying the system is perfect but it is approved by the UKGC. Any kind of verification system will allow some percentage of error to avoid too many false flags. That is how this kind of systems used to work (I used to sell mass-production inspection systems which work on the same principle). If you make them too tight, then you will need to employ a lot more people just to go through all the false flags.

A player verification is legally and regulatory not the same as applying for a loan. You are trying to compare apples with oranges.

Plus, the OP was not fully verified. He only passed the initial check as you can see from his first post.

Plus+plus: Usually casinos asked for full documents when you surpassed 2,300 in withdrawals. The OP deposited 1,000 and decided to withdraw just below 2,300! Strange, isn't it? If I deposit 1K, I play for a much bigger win not just doubling the deposit. However, things have changed and UK casinos seem to ask for full verification much earlier. Maybe I am wrong on this one, but it was one threshold people in specific forums would make sure to stay below so they would have a better chance of flying under the radar.

View attachment 121403

So we are saying that First and surname, Postcode/house number, Date of Birth will not require an exact match on signing up for a casino? There would be absolutely no point in the legislation if that was the case. Its basic info. Middle name I can understand, but any of the other details I completely disagree on. However, in the interests of the points I will ask the contact I have at the UKGC for comments on it. I think if you are right then the system is completely open to abuse.

See if what you have posted above is true then they are in breach of LCCP. Point 1 again clearly states that the player cannot gamble until they are verified. So how can the player then 'not be verified' as you say? If there was any doubt over the players identity then he should not have been allowed to play. Bank card, fine, some ask for it. However asking for identity at that stage is not what it is supposed to be for.

For the record, in the past 10 years I have been asked for ID twice, bank cards about 3 times. This includes Leo Vegas btw and had far bigger withdrawals than this.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Maybe instead of we start to try all casinos one by one, you could contact auditors who are auditing UKGC casinos see if they want to share with you some information about electronic verifications, which providers they know are used and what is needed to pass that verifcation?

Not sure how much detailed information they are happy to share but you could try out as you don't want to believe what other people are saying.

It isn't that I am not listening to what you are saying. You keep talking about these auditors....who did they audit specifically? I asked this yesterday as I have not seen these comments anywhere.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
It isn't that I am not listening to what you are saying. You keep talking about these auditors....who did they audit specifically? I asked this yesterday as I have not seen these comments anywhere.

Like i said yesterday, it's not relevant. You can choose that i just take things from my head which are not true. They are auditing quite many operators all the time and with my experience all receive same level of service.

I stated that i have written conversation about electronic verification with people who were making audit and have quite clear understanding what can pass that verification and what not, i provided some examples about these combinations, not going to share everything in full details as how to get around of verifications with fake details is not lesson i would like to teach on open forum.

So i only can recommend you contacting UKGC or their auditors and have detailed conversation about verification process and keep asking questions which results from certain provider are accurate enough to pass or fail. All operators have all these kind of policies written down and accepted by license provider like RG, AML and numerous other ones which where you have to demostrate in practice how you comply with certain thing.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
The fact of the matter is, if a fake name is used (that includes spelling mistakes), you can not be 'verified' age wise or any other way. It defeats the whole purpose of verification.

I'm fully with @EkJR on this one.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Like i said yesterday, it's not relevant. You can choose that i just take things from my head which are not true. They are auditing quite many operators all the time and with my experience all receive same level of service.

I stated that i have written conversation about electronic verification with people who were making audit and have quite clear understanding what can pass that verification and what not, i provided some examples about these combinations, not going to share everything in full details as how to get around of verifications with fake details is not lesson i would like to teach on open forum.

So i only can recommend you contacting UKGC or their auditors and have detailed conversation about verification process and keep asking questions which results from certain provider are accurate enough to pass or fail. All operators have all these kind of policies written down and accepted by license provider like RG, AML and numerous other ones which where you have to demostrate in practice how you comply with certain thing.
But if the spelling is wrong, then a soft check will fail. If you are called Mr Slottery and you enter your surname as Slotterp then the softcheck will fail to validate the DOB as there is no credit file for that person. That is the point were are making. I get that every single error shouldn't go to manual checks, but a name being wrong should, and not being able to confirm a date of birth should,.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
But if the spelling is wrong, then a soft check will fail. If you are called Mr Slottery and you enter your surname as Slotterp then the softcheck will fail to validate the DOB as there is no credit file for that person. That is the point were are making. I get that every single error shouldn't go to manual checks, but a name being wrong should, and not being able to confirm a date of birth should,.

For the umpteenth time. Not necessarily!!!!!! :D :D :D :rolleyes:

And you do not know if RP did a softcheck. A name verification has a much lower threshold than a loan/credit check.

Please people, I cannot disclose all exact stuff in a public forum so fraudsters can use it. But, rest assured, any electronic system has an adjustable threshold where the test fails or passes. Casino operators will try to have the initial check (verification of age and name) done with a low threshold, e.g. if they scan for 100 criteria, then the test wants to see 100 - xx.xx% correct. There are different levels when it comes to the results and they are not only fail or pass.

What I am totally sure of is that every operator got the blessing from the UKGC auditors to use whatever they have or have been told to improve.
 
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pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
For the umpteenth time. Not necessarily!!!!!! :D :D :D :rolleyes:

And you do not know if RP did a softcheck. A name verification has a much lower threshold than a loan/credit check.

Please people, I cannot disclose all exact stuff in a public forum so fraudsters can use it. But, rest assured, any electronic system has an adjustable threshold where the test fails or passes. Casino operators will try to have the initial check (verification of age and name) done with a low threshold, e.g. if they scan for 100 criteria, then the test wants to see 100 - xx.xx% correct. There are different levels when it comes to the results and they are not only fail or pass.

What I am totally sure of is that every operator got the blessing from the UKGC auditors to use whatever they have or have been told to improve.

I hear what you’re saying Larry
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@Borgie i was replying to the question if must be known i have dyslexia i make mistakes time to time what is the issue with going to ask gamblers etc i want to fight this

We have Rules like everyone else. You were asked time and again to read them. You obviously have not. And now you are in violation of the Player Arbitration Policies and Procedures on multiple counts.

Later: apparently you've also submitted your complaints elsewhere. Another violation of the Player Arbitration Policies and Procedures. Your PABs have been cancelled. Next time please read and follow the rules, they are there for good reasons. Where you got the idea that they were optional and there for you to ignore at your leisure is beyond me.
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
We consider moving the brand from Accredited section.

I personally think Royal Panda is a cool brand, but they got too many and long chances to regularly log in or find the replacement. Really hope this is the last warning.

He still hasn't logged in, surely there should be something done about this type of thing?
 

toph11

Experienced Member
Joined
Mar 6, 2016
Location
Canada
i won 1100x on doa2 once at royal panda
never got my winnings
i've never had any trouble cashing out on other online casino
does this happen often with royal panda? any of you people know?
 

mcgameboy

NEVER GO FULL WOKETARD
CAG
mm2
Joined
Sep 8, 2013
Location
Belfast
I've never had any problems with them.

The closest I got to having a problem with them was when I made a cashout request and they requested docs for verification. But in fairness to them, once I supplied them, I was verified within 4 hours and the cashout was processed.

Being from the UK, my account is about to be closed there due to them leaving the UK market.
But in the 3 1/2 years that I was with Royal Panda, I can say that I very much enjoyed my time there.

As for your question toph, my only guess would be that you were playing with bonus funds and betting over 1CAD per spin. If you didn't do that, then I am stuck for an answer as to why you weren't paid your winnings.
 
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