Royal Panda - Casino Representative?

itsover2014

Full Member
Joined
Sep 28, 2014
Location
United Kingdom
They emailed me saying i have money in there and to contact them to withdraw as they are leaving the UK, must have forgot I had it as have not signed in for years. Could also be 5p. Asked them what the amount is and how to withdraw and they just do not answer. Can't login either.
 

ladyhawke

Dormant account
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
They emailed me saying i have money in there and to contact them to withdraw as they are leaving the UK, must have forgot I had it as have not signed in for years. Could also be 5p. Asked them what the amount is and how to withdraw and they just do not answer. Can't login either.

I also had a very similar email (I used to be in the UK), followed shortly afterwards by a retraction apologising for the first notification, which was apparently only meant to go to a few customers.

Give it a couple of hours and you may also receive the second email.
 

itsover2014

Full Member
Joined
Sep 28, 2014
Location
United Kingdom
I also had a very similar email (I used to be in the UK), followed shortly afterwards by a retraction apologising for the first notification, which was apparently only meant to go to a few customers.

Give it a couple of hours and you may also receive the second email.

Received it a week or so back with no retraction. No responses since :(
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
I got one of those as well and Im not in UK. Logged in to check, Balance 0.00. They probably sent the mail to everyone by mistake.
 

Pawel - Panda

Dormant account
Joined
Feb 27, 2020
Location
Malta
Hey everyone,

as Melvin has moved on to another position I'll be glad to assist instead.

Regarding the email - due to a technical issue the email was sent to some customers that didn't have balance, apologies for the inconvenience.

@itsover2014 - can you please send me your username via PM? I'll make sure someone gets back to you ASAP.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hello Pawel, Max Drayman here. I handle the player Complaints (aka "PAB") service here at Casinomeister.

I don't know if you are familiar with our service but the idea is that a player comes to us (offline) with their issue and we discuss it with the casino people (privately) to get the issue resolved.

Melvin had recently told us that all such issues should now be sent directly to the casino's designated ADR. Can you confirm that that is the case? In other words you guys won't be working with me to help resolve player cases.

Please let me know.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com
 

itsover2014

Full Member
Joined
Sep 28, 2014
Location
United Kingdom
Hey everyone,

as Melvin has moved on to another position I'll be glad to assist instead.

Regarding the email - due to a technical issue the email was sent to some customers that didn't have balance, apologies for the inconvenience.

@itsover2014 - can you please send me your username via PM? I'll make sure someone gets back to you ASAP.

Thanks - have sent a PM
 

toph11

Experienced Member
Joined
Mar 6, 2016
Location
Canada
Hey everyone,

as Melvin has moved on to another position I'll be glad to assist instead.

Regarding the email - due to a technical issue the email was sent to some customers that didn't have balance, apologies for the inconvenience.

@itsover2014 - can you please send me your username via PM? I'll make sure someone gets back to you ASAP.
hi, i want to send my documents to royal panda, is it a good idea to send them a void cheque as my withdrawal method? i have a new bank and i have not had my monthly statements yet
 

Pawel - Panda

Dormant account
Joined
Feb 27, 2020
Location
Malta
Hello Pawel, Max Drayman here. I handle the player Complaints (aka "PAB") service here at Casinomeister.

I don't know if you are familiar with our service but the idea is that a player comes to us (offline) with their issue and we discuss it with the casino people (privately) to get the issue resolved.

Melvin had recently told us that all such issues should now be sent directly to the casino's designated ADR. Can you confirm that that is the case? In other words you guys won't be working with me to help resolve player cases.

Please let me know.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

Hello Max,

Yes, please follow Melvin's instructions - if things change, I'll make sure to let you know.

hi, i want to send my documents to royal panda, is it a good idea to send them a void cheque as my withdrawal method? i have a new bank and i have not had my monthly statements yet

Hi toph11,

if you didn't have your monthly statements yet perhaps you could provide a screenshot from your online banking instead?

I'd suggest contacting our customer service team in case of document/verification queries - I can assure you that they'll do their best to help you.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
That's not good... I never got lucky here and the site usually lagged a lot when i did play a couple times there.
I'm not from the UK i'm dutch but won't be touching their casino either anymore as they won't cooperate on player issues with casinomeister anymore.
 
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