Royal Joker - Bonus Question

[Seaman63]

What me really annoys is that my funds are now in the pending status again.

Also did I won a pitboss bonus after they reversed, which has been reset to zero while I had to withdraw my funds again.

 

[Royal Joker]

Hiya. At your Casino you may want to note that it is always better to just Offer all the different Bonus you have, instead of just automaticly giving them to a player, and now making them give them back if they do not want them. The Player should not have to jump through the hoop like that.

A lot of players do NOT want any Bonus. They do NOT want to be tied down by play thru requirments on games, and have the game that they actually wanted to play in the first place, excluded from the list. There are more of these players than you might think.

Outside of Bonus, here is what is important to a lot of the rest of us.
1. What countries are excluded from being to play at your Casino?
2. How many different options are there to deposit money into your casino?
3. How many options are there to withdraw winnings out of your Casino, and how long does it take?
4. Customer Service.

Hi love2winalot!

Thank you for your comments.

Please note that we are working on the introduction of an option to unsubcribe from bonuses.

- RJ does not accept new customers from the US
- we only accept existing IT customers, unless they are from a restricted state (IL, IN, LA, MI, NV, NJ, NY, OR, SD, WI, WA, UT, KY)

Please check out our website for deposit and withdrawal options including the processing times.

We offer 24/7 customer service.

Cheers,
Teresa

 

[vinylweatherman]

Another point to make is that I don't believe it is fully launched at the moment. They're still working out the kinks.

VWM - please don't make assumptions that can give false alarms to webmasters (and players). Thanks!

Simmo has clarified, but the recent trend HAS been to "screw over" the affiliates, so my "assumption" does at least tell the industry something (how things are perceived by the players & affiliates). With Grand Prive, and then Casino Club, affiliates have suffered breaches of contract, and severely negative retroactive changes to agreements. This has bred an expectation that this has become the new "normal business practice", so when a third group appears to be doing the same thing, it is first compared with recent experience. If Intertops made the announcement quickly, then their affiliates will know there is no intent to bypass them, however, players receiving the email, but who are members of certain forums that reward players for signing up THROUGH THEIR LINKS, such as GoneGambling, will feel they have been mildly "done over", and will assume the affiliates have been "screwed".

In my case, GoneGambling promoted Intertops, and were they to promote Royal Joker, I would feel "screwed over" through NOT having the opportunity to open an account through a GoneGambling link. UNTIL Simmo clarified, I though that GG would also be "screwed" because all their Intertops players would not be able to join Royal Joker if it became available on the site.

Opening accounts for players without permission should be outlawed. If I had merely been sent an email INVITING me to open MY OWN account if I so wished, none of this misunderstanding would have ocurred, and no alarm would have been caused.

 

[pevangel]

welcome teresa, its good to have you here.

pevangel

 

[sdolan]

another good thing

I am in the US, and they accept my citibank debit card for payments.
(Don't know if that is "Really" a good thing, if you know what I mean. LOL)

 

[cindie7777]

I would like to thank Teresa for posting replies to problems it is reassuring to me when casino reps take the time to make sure their customers are taken care of and explaining the casino side of an incident. I know from personal experience that Intertops is honest, fair and will take care of it customers if given the chance. You just need to have patience and give them the benefit of doubt. If the problem is justified and passed to the right department they will do what is right. My problem was not even their fault but the card processor they used. It took about 2 weeks, once they knew the processor was AWOL or so it seemed since their phone number was disconnected after a week of excuses. Intertops had already paid me and when the processor ripped me off they paid me again. When I see negative posts about Intertops I know there has to be explanation. I am happy to see another casino Royal Joker operated by a group with Integrity you don't always find that in online gambling thats why I love Casinomeister for the work they do to give us the information we need to make smart choices with our money.

 

[Royal Joker]

I would like to thank Teresa for posting replies to problems it is reassuring to me when casino reps take the time to make sure their customers are taken care of and explaining the casino side of an incident. I know from personal experience that Intertops is honest, fair and will take care of it customers if given the chance. You just need to have patience and give them the benefit of doubt. If the problem is justified and passed to the right department they will do what is right. My problem was not even their fault but the card processor they used. It took about 2 weeks, once they knew the processor was AWOL or so it seemed since their phone number was disconnected after a week of excuses. Intertops had already paid me and when the processor ripped me off they paid me again. When I see negative posts about Intertops I know there has to be explanation. I am happy to see another casino Royal Joker operated by a group with Integrity you don't always find that in online gambling thats why I love Casinomeister for the work they do to give us the information we need to make smart choices with our money.

Hi cindie7777,

Thank you so much for your kind words.

Our aim is to provide unmatched service to our valued customers.

Thanks a lot!

Cheers,
Teresa

 

[ClownsAndMidget]

Opening accounts for players without permission should be outlawed. If I had merely been sent an email INVITING me to open MY OWN account if I so wished, none of this misunderstanding would have ocurred, and no alarm would have been caused.

I completely agree with what you said above. I received a letter in the mail from royal joker saying they opened an account for me. Intertops is great but the last thing I need is casinos to open accounts for me.

 

[8bit]

contribute lists aviable? i feel strange it.

dear Royaljoker casino,

i got [firstdeposit] bonus,and,
i wager 4800wagerd(480royality points) on slots,
but 20/100 bonuslefts aviable.

i feel very strange it.

slotgames contribute are 50%?
and contribute lists are aviable on official page?

 

[ksech]

Must be I made my first deposit after they changed their rules. On my promotions page I can "signup" for the 100% bonus, you have to ask for it. I'm a little confused about the mystery wild card bonus though...after reading (and I made an assumption that it was an automatic bonus) you have to play on certain days to receive the bonus? Is there a specific amount you need to wager to be considered for this bonus?
I was able to make a fair sized withdrawal from a $10 easter gift, the money was in my QT account the next day. So far, they have my respect for taking into account the customer/player's needs. My emails to them have been answered promptly.

 

[lauram]

I joined here a few weeks ago same deal intertops sent me 10 dollars and opened a account for me. After that was gone i had the 100 percent match took it but i deposited low 40 never cashed out. Next promotion was if you wish to deposit 100 in a 14 day span you will get another 100 percent match.
So off i went. 3 deposits to make 100. Now out of that i had 3 wild cards given to me following day after my play time was up 5 dollars 10 dollars and 15.
On my 4th deposit of 50 i withdrew 500 it was in my account through intertops the following day. Next deposit was 40 withdrew 235. I had a few more deposits with back to back withdrawals only one did i wait 3 days for as they had server issues. Now during that time i had gotten on each deposit the wild card bonus and also a random bonus. Intertops had all my docs so never had to resend them at all so that was kinda nice. I found their games a lot looser then
other mg casinos right now and had fun.

 

[shjcard]

Is Intertops the one that does not like low rollers, or am I confusing it with another site?
Tried to log on to new account, at Royal Joker, says my account is locked. i have uploaded and binned it.

 

[ksech]

Royal Joker is a sister site to Intertops. Use your Intertops log in name and password, but add an RJ in front of your Intertops name. (Ex. if your Intertops log in is ABC!@#, your Royal Joker log in will be RJABC!@#)

 

[winbig]

I completely agree with what you said above. I received a letter in the mail from royal joker saying they opened an account for me. Intertops is great but the last thing I need is casinos to open accounts for me.

When are people actually going to read all the posts and understand that Intertops, as with a lot of other MGS casino groups, SHARE THE SAME USER DATABASE across all casinos within their group?

They are NOT creating an account for you at another casino within their group, they're only giving you a way to log into that casino using your log in information from the other casino? It's not like this is a brand new account. As an American, I am very pleased with this, because under normal circumstances, I wouldn't have the luxury of signing up at another MGS casino until they lift the ban for new American accounts.

 

[Royal Joker]

Must be I made my first deposit after they changed their rules. On my promotions page I can "signup" for the 100% bonus, you have to ask for it. I'm a little confused about the mystery wild card bonus though...after reading (and I made an assumption that it was an automatic bonus) you have to play on certain days to receive the bonus? Is there a specific amount you need to wager to be considered for this bonus?
I was able to make a fair sized withdrawal from a $10 easter gift, the money was in my QT account the next day. So far, they have my respect for taking into account the customer/player's needs. My emails to them have been answered promptly.

Dear Ksech,

Thank you for joining Royal Joker.

The Wild Card Mystery bonus is an automatic bonus and the winners will be drawn every Monday and Wednesday (END of promotion April 29th). Please note that you do not have to play on certain days! Furthermore every game counts on any day - the more you play the higher your chances are to win.

Cheers,
Teresa

 

[shjcard]

I now know why it was locked. Thanks for your reply, but I have now spent my budget dosh at 32 Red

 

[lauram]

The Wild Card Mystery bonus is an automatic bonus and the winners will be drawn every Monday and Wednesday (END of promotion April 29th). Please note that you do not have to play on certain days! Furthermore every game counts on any day - the more you play the higher your chances are to win.

Cheers,
Teresa[/QUOTE]

I thought this bonus made your casino stand out from the other mg casinos.
Between this and fast payouts. Lets hope in the near future you bring the wild card bonus back.

 

[Royal Joker]

The Wild Card Mystery bonus is an automatic bonus and the winners will be drawn every Monday and Wednesday (END of promotion April 29th). Please note that you do not have to play on certain days! Furthermore every game counts on any day - the more you play the higher your chances are to win.

Cheers,
Teresa

I thought this bonus made your casino stand out from the other mg casinos.
Between this and fast payouts. Lets hope in the near future you bring the wild card bonus back.[/QUOTE]


Hi Lauram,

Royal Joker will always offer our valued customers new promotions. Details of which will be provided as they are promoted.

Cheers,
Teresa

 

[ksech]

Fast payout

I made a withdrawal request at 3:30 AM Monday morning, when I got up and checked at 6:30 AM Monday morning the money was already in my QT account. Thank you Royal Joker!

 

[lauram]

I thought this bonus made your casino stand out from the other mg casinos.
Between this and fast payouts. Lets hope in the near future you bring the wild card bonus back.

Hi Lauram,

Royal Joker will always offer our valued customers new promotions. Details of which will be provided as they are promoted.

Cheers,
Teresa[/QUOTE]

When i first joined this casino i have to admit i was more then amazed customer service was only a click away to answer questions. Their bonus offers clear, their wild card promo was great and so on. Now as the month has gone by, all i see from the casino is emails stating here is a bonus just made for you. Click that box and it takes you back to the first 3 deposit bonuses, and as you know those bonuses are not valid to a player that has made more then the required deposits. So why do the send emails with offers that are just made for you. Only to find there is nothing there to offer you more then the competition that has been running since the casino opened up.
Sorry royal i have had more then enough even with your last email answering my question just took me back to the same competition page.
Live chat has been down for the longest time. sorry royal i moved on.

 

[AFlansburg]

Royal Joker Cashout

Finally I got reply, they reversed my cashin because I did not send the ID docs. So it was my fault.

However, they never requested any docs, there was no communication at all.
It is just stated at the terms that one has to send in the docs.

Maybe a nice email would have been helpful.

Hi Seaman63,
I am a US player at Royal Joker Who had a account setup for me by Intertops. I have been playing at Royal Joker since they opened. In that time, i have cashed out 3 times (500.00, 175.00 and 100.00) and all 3 times I was paid very quickly. I now have a cashout for 1,400.00, so now the casino wants my ID documents. So i scanned and sent them, Checked with support to make sure they were of good quality. support said they were acceptable. They then tell me my cashout will be in my account yesterday, well it was not. So i wrote them again and they said that if it was not in my Quicktender this morning, to call them by Phone. well i got up and checked my Quicktender account and it was not there. so I logged into my Royal Joker account and low and behold the 1,400.00 was back in my gaming account. This Kind of treatment and runaround is NOT ok! Up until today, support responds in a matter of minutes (10 min at max) Now I contact them about why my cashout was returned to my gaming account and no one answers the email (over 2 hours now). When i recieve a reply i will let you know. I hope i do not have to Pitch a Bitch about this casino as i have been very lucky here, and support (at least up to this point) has been quick and kind.

Mike Flansburg

I just recieved another email back stating that i need to send my documentation, Which was done 3 days ago, and I double checked with support to make sure they were of good quality which i was told they were. So i called them, and they looked through their emails and found it. the lady i spoke with said she would call me back shortly and let me know what is going on. I wish Teresa was here to expidite the payout!
Im still waiting for the call back, and will let you know what is said to me!

Mike Flansburg


Support just called back, and the cashout is already in my QT account. only took 30 minutes!! For a Brief moment, I thought My FAITH in Royal Joker Casino was misplaced. Just want to say Thank You the the Royal Joker support staff..... Your Still Tops in My favorite places to play list!