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Royal Joker - Bonus Question

Discussion in 'Online Casinos' started by Simmo!, Mar 6, 2009.

    Mar 6, 2009
  1. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    OK,

    I have a question. Last night i received an announcement email from Royal Joker (MG) about their download casino with a message that stated they had left a 10 chip in there to try it out. They'd even set up an account for me based on an old Intertops one I have but don't use. What the hell - I thought I'd go play so I could write up a review.

    I logged in, no 10 chip there, so deposited 100 and had a play. Lost it. Decided to put in another 175 to finish off. I like to test things like withdrawal times, support responses etc. A bit of luck and I was up to around 800 when my account suddenly jumped up to somewhere around 900 (didn't spot it straight away but got an email a few minutes after confirming I had had a bonus credited).

    Went to read the promotions page/terms - sure enough there was a 100% / 100 match bonus. But accompanied by a statment "The Welcome Bonus on your first deposit cannot be dropped." Not happy about that. Also the bonus is accompanied by a 30x D&B playthrough (6,000). (See Edited To Add note at foot of post)

    I went on for a bit, got to 1000 and went to cashout and it won't let me. Says I haven't met the wagering requirements. I emailed support saying I thought this was a bit out of order and could they remove the bonus, went to bed, just got up and still no response.

    Now OK - the terms are clear and I was a mug to have deposited in the first place, but I can see several things wrong here:

    1) As a player who doesn't take signup bonuses, you have no choice at Royal Joker. Every player who deposits has to take the bonus and meet playthrough which strikes me as, erm "deceptive" - is that the right word? It's early!

    2) The bonus arrived some 20 minutes after I had started playing with my 2nd deposit, having lost the first, and when I was in a clear winning position.

    3) When you go to cashout and it tells you you haven't met the WR, it doesn't tell you how much of the WR is left, or was originally required.

    4) No 10 free chip had been deposited into the account despite an email being sent.

    5) Support is damn slow - perhaps they were part of the Will Hill Merger and I missed it? ;)


    I think I'm stuck with this, but at least I have some useful information for my my review ;) I just wondered if people here have any thoughts on this. And any "bonus players" out there, which slots and method is best for grinding out the remainder of the playthrough (probably about 2000) because I'm pissed off enough not to want to give back my winnings! I'm thinking Tunzamunni?

    And why do I get the feeling there's going to be a long reverse pending time with no manual flush at RJ? :rolleyes:

    Cheers,

    Simmo!

    EDITED TO ADD: Just received an email saying the cashier should allow me to cashout, minus the bonus amount. But as it stands it still won't let me. Seems like a glitch in the system - waiting to here back. Oh and the 10 freebie just turned up too LOL.
     
    Last edited: Mar 6, 2009
    1 person likes this.
  2. Mar 7, 2009
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The WORST aspect is them using YOUR details to open up an account WITHOUT PERMISSION. This breaches their privacy policy, as this goes beyond "as is necessary" in terms of them servicing your Intertops account.

    Affiliaters too should be taking a dim view, as in one sweep they have lost the potential to promote Royal Joker to existing Intertops players. This joins a growing list of casino operators trying to screw over, and/or freeze out affiliates from having a fair chance to promote casinos to the WHOLE of the available player base. Grand Prive did something similar with Villa Fortuna, and what followed later is big news - a total reneging on the principle of "for the life of the player".

    I got the same too, but have not yet checked for the free chip. This review will at least serve to remind me of what would happen if I deposit. Seems players should wait for the SUB, rather than play straight away. If they do not like bonuses, don't even bother in the first place.

    Casinos say they dislike "bonus hunters", but then make bonuses COMPULSORY, meaning every new player effectively becomes a "bonus player" on their first deposit.
     
    1 person likes this.
  4. Mar 7, 2009
  5. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Actually to be fair, Intertops stated that they would be carrying over affiliate tags to RJ for existing Intertops players they invited over.
     
    1 person likes this.
  6. Mar 7, 2009
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Another point to make is that I don't believe it is fully launched at the moment. They're still working out the kinks.

    VWM - please don't make assumptions that can give false alarms to webmasters (and players). Thanks!
     
  8. Mar 7, 2009
  9. ultra100

    ultra100 Meister Minion MM webmeister

    Occupation:
    Sport, Aff.
    Location:
    Europe
    That's the way it should be. Reading your story, that would be move in the right direction. Intertops has a good reputation and I think you they will let you to cash out. :thumbsup:
     
  10. Mar 7, 2009
  11. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    Great! It supports Neteller (1-Pay) and Click2Pay.
     
  12. Mar 8, 2009
  13. mazdaq

    mazdaq Dormant account

    Occupation:
    Financial Adviser
    Location:
    UK
    I am having problems converting the bonus - the website and customer service both confirms that French Roulette counts 50%. However, in reality it only seems to be counting 5%. Trying to get customer service to understand this is like trying to pull teeth at the moment.

    EDIT: Also, I believe the wagering requirements are 30x(D+B) (just like Intertops) although the website says just 30xB. Not impressed by these lot so far.
     
    Last edited: Mar 8, 2009
  14. Mar 11, 2009
  15. Royal Joker

    Royal Joker Dormant account

    Occupation:
    Customer Support
    Location:
    Europe
    Dear Casinomeister,

    Thank you for your support!

    Looking forward to a successful partnership ;)

    Cheers,
    Teresa
     
  16. Mar 11, 2009
  17. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Welcome to the forum, Teresa :)

    Are you going to be commenting in regards to the issues brought up in this thread?
     
    1 person likes this.
  18. Mar 11, 2009
  19. Royal Joker

    Royal Joker Dormant account

    Occupation:
    Customer Support
    Location:
    Europe
    Dear Simmo,

    Thank you for pointing out some issues:

    1. BONUS
    Our bonus system is currently work in progress.
    We are working on crediting the bonuses automatically.
    Customer can unsubscribe if they do not want bonuses.
    We can deduct an automatically credited bonus on a customers request.

    2. WITHDRAW
    The Problem was connected to the bonus issue.
    Customers can withdrawal the cash balance at any time.
    The bonus balance will be deleted.

    We are always interested in helpful suggestions so we can improve our casino.

    Feel free to contact us with any queries!

    Best regards,
    Teresa
     
    3 people like this.
  20. Mar 11, 2009
  21. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    Welcome to Casinomeister you totally missed answering Mazdaq problem here
    can you please answer it for them?
    Thanks

    Cindy
     
  22. Mar 11, 2009
  23. Royal Joker

    Royal Joker Dormant account

    Occupation:
    Customer Support
    Location:
    Europe
    Dear mazdaq,

    Thank you for pointing out some issues.

    We have corrected some of the Terms & Conditions on the website.

    Please note that the wagering requirements for French Roulette and all other Roulette games is 10%.

    Information on the playthrough requirements:
    1) Welcome Bonus - wagering requirements of 30 times (bonus and deposit) before bonus credits are transferred into their cash balance.

    2) For any other bonuses, unless specified (Royal Joker Jump Start, Wild Card Mystery Bonus, and so forth) the wagering requirements are only 30 times the BONUS.

    We apologize for any inconveniences caused.

    Regards,
    Teresa
     
  24. Mar 11, 2009
  25. Royal Joker

    Royal Joker Dormant account

    Occupation:
    Customer Support
    Location:
    Europe
    Dear jas2587,

    I have answered the questions from mazdaq.

    Teresa
     
  26. Mar 11, 2009
  27. Royal Joker

    Royal Joker Dormant account

    Occupation:
    Customer Support
    Location:
    Europe
    Dear wangpoker,

    Please check out the banking section at our website You must register/login in order to see the link.

    Cheers,
    Teresa
     
  28. Mar 11, 2009
  29. Royal Joker

    Royal Joker Dormant account

    Occupation:
    Customer Support
    Location:
    Europe
    Thank you ;)
     
  30. Mar 11, 2009
  31. Royal Joker

    Royal Joker Dormant account

    Occupation:
    Customer Support
    Location:
    Europe
    Dear winbig,

    thank you for welcoming me ;)

    I have commented on the issues.

    Teresa
     
  32. Mar 11, 2009
  33. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Thanks Teresa. Your T&C's probably need to be updated to reflect that a customer can opt out of the bonus as when I checked it said you had to have it and couldn't opt out.

    Cheers

    Simmo!
     
  34. Mar 11, 2009
  35. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario

    If a played joined when your terms and conditions joined and took a bonus when Roulette was listed as counting 50percent, then that player should have his play honoured at that level, not receive an apology for any inconvenience.

    Thanks for responding to the thread, and clarifying other issues.
     
    Last edited: Mar 11, 2009
    1 person likes this.
  36. Mar 11, 2009
  37. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya. At your Casino you may want to note that it is always better to just Offer all the different Bonus you have, instead of just automaticly giving them to a player, and now making them give them back if they do not want them. The Player should not have to jump through the hoop like that.

    A lot of players do NOT want any Bonus. They do NOT want to be tied down by play thru requirments on games, and have the game that they actually wanted to play in the first place, excluded from the list. There are more of these players than you might think.

    Outside of Bonus, here is what is important to a lot of the rest of us.
    1. What countries are excluded from being to play at your Casino?
    2. How many different options are there to deposit money into your casino?
    3. How many options are there to withdraw winnings out of your Casino, and how long does it take?
    4. Customer Service.
     
  38. Mar 11, 2009
  39. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Pleased to report a positive: I cashed out and emailed support asking for a manual flush and it was done within the hour :thumbsup:
     
    3 people like this.

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