OK,
I have a question. Last night i received an announcement email from Royal Joker (MG) about their download casino with a message that stated they had left a 10 chip in there to try it out. They'd even set up an account for me based on an old Intertops one I have but don't use. What the hell - I thought I'd go play so I could write up a review.
I logged in, no 10 chip there, so deposited 100 and had a play. Lost it. Decided to put in another 175 to finish off. I like to test things like withdrawal times, support responses etc. A bit of luck and I was up to around 800 when my account suddenly jumped up to somewhere around 900 (didn't spot it straight away but got an email a few minutes after confirming I had had a bonus credited).
Went to read the promotions page/terms - sure enough there was a 100% / 100 match bonus. But accompanied by a statment "The Welcome Bonus on your first deposit cannot be dropped." Not happy about that. Also the bonus is accompanied by a 30x D&B playthrough (6,000). (See Edited To Add note at foot of post)
I went on for a bit, got to 1000 and went to cashout and it won't let me. Says I haven't met the wagering requirements. I emailed support saying I thought this was a bit out of order and could they remove the bonus, went to bed, just got up and still no response.
Now OK - the terms are clear and I was a mug to have deposited in the first place, but I can see several things wrong here:
1) As a player who doesn't take signup bonuses, you have no choice at Royal Joker. Every player who deposits has to take the bonus and meet playthrough which strikes me as, erm "deceptive" - is that the right word? It's early!
2) The bonus arrived some 20 minutes after I had started playing with my 2nd deposit, having lost the first, and when I was in a clear winning position.
3) When you go to cashout and it tells you you haven't met the WR, it doesn't tell you how much of the WR is left, or was originally required.
4) No 10 free chip had been deposited into the account despite an email being sent.
5) Support is damn slow - perhaps they were part of the Will Hill Merger and I missed it?
I think I'm stuck with this, but at least I have some useful information for my my review I just wondered if people here have any thoughts on this. And any "bonus players" out there, which slots and method is best for grinding out the remainder of the playthrough (probably about 2000) because I'm pissed off enough not to want to give back my winnings! I'm thinking Tunzamunni?
And why do I get the feeling there's going to be a long reverse pending time with no manual flush at RJ?
Cheers,
Simmo!
EDITED TO ADD: Just received an email saying the cashier should allow me to cashout, minus the bonus amount. But as it stands it still won't let me. Seems like a glitch in the system - waiting to here back. Oh and the 10 freebie just turned up too LOL.
I have a question. Last night i received an announcement email from Royal Joker (MG) about their download casino with a message that stated they had left a 10 chip in there to try it out. They'd even set up an account for me based on an old Intertops one I have but don't use. What the hell - I thought I'd go play so I could write up a review.
I logged in, no 10 chip there, so deposited 100 and had a play. Lost it. Decided to put in another 175 to finish off. I like to test things like withdrawal times, support responses etc. A bit of luck and I was up to around 800 when my account suddenly jumped up to somewhere around 900 (didn't spot it straight away but got an email a few minutes after confirming I had had a bonus credited).
Went to read the promotions page/terms - sure enough there was a 100% / 100 match bonus. But accompanied by a statment "The Welcome Bonus on your first deposit cannot be dropped." Not happy about that. Also the bonus is accompanied by a 30x D&B playthrough (6,000). (See Edited To Add note at foot of post)
I went on for a bit, got to 1000 and went to cashout and it won't let me. Says I haven't met the wagering requirements. I emailed support saying I thought this was a bit out of order and could they remove the bonus, went to bed, just got up and still no response.
Now OK - the terms are clear and I was a mug to have deposited in the first place, but I can see several things wrong here:
1) As a player who doesn't take signup bonuses, you have no choice at Royal Joker. Every player who deposits has to take the bonus and meet playthrough which strikes me as, erm "deceptive" - is that the right word? It's early!
2) The bonus arrived some 20 minutes after I had started playing with my 2nd deposit, having lost the first, and when I was in a clear winning position.
3) When you go to cashout and it tells you you haven't met the WR, it doesn't tell you how much of the WR is left, or was originally required.
4) No 10 free chip had been deposited into the account despite an email being sent.
5) Support is damn slow - perhaps they were part of the Will Hill Merger and I missed it?
I think I'm stuck with this, but at least I have some useful information for my my review
I just wondered if people here have any thoughts on this. And any "bonus players" out there, which slots and method is best for grinding out the remainder of the playthrough (probably about 2000) because I'm pissed off enough not to want to give back my winnings! I'm thinking Tunzamunni?And why do I get the feeling there's going to be a long reverse pending time with no manual flush at RJ?
Cheers,
Simmo!
EDITED TO ADD: Just received an email saying the cashier should allow me to cashout, minus the bonus amount. But as it stands it still won't let me. Seems like a glitch in the system - waiting to here back. Oh and the 10 freebie just turned up too LOL.
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