I deposited two deposits of 125 each by credit card. While playing blackjack I noticed an anomaly in the game and reported it to MGR. They politely agreed to close my account lol but they refunded the full 250 dollars. I thought this was a rather stand up thing to do and I appreciated it a lot. They paid out same day as far as paperwork, I kept email. I found that the royal dutch staff may be a little immature but they have done right by me in more than a few instances.