Royal Dutch Casino

[bolle72]

I've never heard of Royal Dutch Casino. Is it okay to play at?What kind of software do they run? I tried using the search engine here but nothing came up but their promotion.I tried downloading their casino to play for fun ( until I find out their reputation) but it doesnt work. Anyone EVER download this casino? This doesnt give me the best vibe when the download link doesnt even work. The java does, But I don't like Java gaming much. Any feedback welcome.
Okay Im revising this, I did the search this time using....royal dutch casino instead of royaldutchcasino. They changed software? Any used this casino NOW? Or is it completely avoided ?

 

[jetset]

From a recent Casinomeister News:

This formerly IQ-Ludorum powered online casino has been the subject of player complaints in the past, but is now under new management and new software following its conversion to Digital Diamond Systems this month. Unfortunately, DDS has come in for criticism in the past regarding buggy software. Royal Dutch now sports a professional new look and 16 table and card games, 17 slots and 7 VP offerings. The formerly uncommunicative Support is now 24/7 through email, livechat and telephone, and Neteller, PPATM and Moneygram are among the financial options available. Management is through E-Ingenium Gaming LDT of Costa Rica. The matchplay signup is maxed at a dangerously generous $1 000, and careful inspection of the T&C's is recommended.

 

[The Dude]

Don't forget to check out the casino operator link:
iGaming reps

Dutch is a member of this forum, and you can ask her your questions as well.

 

[tunisianswife]

If you look on their homepage, I believe right now that they are offering a n/d sign up bonus as a real player. I couldn't get the download to work, as other players on another forum also reported.

If you like slots, they have alot of fun bonus game slots. It's worth giving it a try. I sometimes like to take the n/d bonuses just to get a feel for the games. I know some are criticized *and have been in the past on this forum* for being bonus hunters or other labels, but for me I like to see what the software is like. I then decide if I want to deposit or not.

Give it a try and good luck.

**I too don't like flash games and prefer downloads

 

[555YY]

their bonus t&c suspiciously look like a certain microgaming site rip-off....

 

[Slaughtermeyer]

I deposited $300, got a 50 percent bonus, and lost it all. I then deposited $80, got a 75 percent bonus, and managed to build up that $140 into $1641 playing red dog, craps, video poker, and blackjack. I would advise people to stay away from their Pirate blackjack game, even though its rules seem very liberal (double on any number of cards and surrender of double-downs allowed) and the house edge is miniscule with proper play, I lost lots of money playing it at a different casino that uses the same software (and it's not single-deck as it claims to be).

I made a withdrawal request for the $1641 on Jan. 13th, I'll keep you posted if/when I get paid. I saved a screen shot of the pending withdrawal screen showing that amount pending:

 

[Slaughtermeyer]

I called the casino today (Monday Jan. 17) and asked for an estimate as to when my withdrawal would be processed. I was told it would take two business days, and that I can expect to have my funds by 5PM Eastern time today.

 

[Slaughtermeyer]

Well, it's almost 11PM Eastern time now and still no payment.

By the way, when I made my withdrawal request I got the following email (possibly an automatically generated email), which made no mention of two business days for the withdrawal:

Congratulations!!!

Your request for a payment withdrawal for a total amount of 1641.0,will be
processed in the order in which it was received.

XXXX, If you need further assistance, please let us, we will be more than happy
to help you.


Cordially,


Accounting Department
Royal Dutch Casino
[email protected]

USA-Canada Toll Free
1-888-800-0172
1-888-800-0148

 

[jetset]

There's another complainant on this board who has been trying for something like 8 months to get paid $2 700 by this outfit's former management, and the new management seem to be giving him the run around as well.

After several conflicting excuses their latest offer is to credit his account with the amount he has already won but not been paid over these past months AND THEN SUBMIT TO ANOTHER WAGER THRU' REQUIREMENT OF x 35!!!

Perhaps the Royal Dutch spokesman here would like to explain this seemingly bizarre treatment, and the continual obfuscation being encountered by a player who should have been paid ages ago.

 

[KasinoKing]

I called the casino today (Monday Jan. 17) and asked for an estimate as to when my withdrawal would be processed. I was told it would take two business days, and that I can expect to have my funds by 5PM Eastern time today.

???
By my calculations, two days from Monday = Wednesday.
Therefore expect payment TOMORROW!
Which planet are you on?

Hope you get your money OK.
I'm sure you will - just be patient....
KK

 

[The Dude]

???
By my calculations, two days from Monday = Wednesday.
Therefore expect payment TOMORROW!
Which planet are you on?

I thought the same thing, but he stated earlier "I made a withdrawal request for the $1641 on Jan. 13th,..." so I figure he is counting down from then - the 13th.

 

[KasinoKing]

I thought the same thing, but he stated earlier "I made a withdrawal request for the $1641 on Jan. 13th,..." so I figure he is counting down from then - the 13th.

Good point!

But the main part of my message was 'be patient'.
Hardly any casinos pay out as quickly as we punters would like them to, but most do pay eventually. (I've never not been paid by ANY casino!)
I'd give these guys an extra day or so, then start kicking up a stink if nothing's happened!

 

[Slaughtermeyer]

Sorry if I didn't make myself clear, the person on the phone told me that their normal processing time for withdrawals was two business days from when the withdrawal request is made.

I did have a bad experience with another Costa Rican casino (VIP Global Gaming, www.vipgaming.com) in which over $2000 of my winnings from playing a video poker machine with a 3 percent player advantage disappeared from my account. This happened in 2000, and I did not report this to anyone yet. I have a hardcopy of my account profile from 8/23/00 showing the $2450 in my account which disappeared the following month. I'll open a separate thread about VIP Global Gaming to discuss this.

 

[Petunia]

** Tunisianwife, i think you are right in playing the bonus the way you do... mind you, in general i dont have a problem with bonus players... I just don't like it when they get upset over the T & C (but having said that, at times there are some really legit claims of bad behaviour from the casinos re their T & Cs)
Slaughermeyer... I am sure that if you met with the T & C's, and you have send all the info they requested, and they told you that you will get paid, it will happen... just be a little patient. I think you should write 2000 off as a bad outcome of circumstantial events, and let it go - I personally think that maybe it is a bad example to hold up as a current 'state of affairs'.Just my two cents again **

 

[Slaughtermeyer]

About 4 hours ago I received the follwing email from them:

Dear XXXX

Thanks for playing at Royal Dutch Casino.com

Your request for a payment withdrawal for a total amount of 1641.0 was
cancelled.

If you need further assistance, please contact us, we will be more than happy to
assist you.


Cordially,


Accounting Department

I called and was told that the reason for it was that I played many games that did not qualify for playing the bonus through. However, my playing records clearly show that I played $3535 worth of red dog, which is not on the excluded list. (My second $80 deposit plus the $60 bonus multiplied by the 25x playthrough requirement equals $3500.) The person on the phone said their accounting department was not available at the moment and suggested that I send an email, which I did.

Here's a screen shot showing clearly that I played $3535 worth of red dog:

 

[Slaughtermeyer]

I received the following reply from Andrea in the accounting department just now:

Dear XXXX

Thanks for playing at Royal Dutch Casino.com

According with our rules and regulations your withdrawal request cannot be completed

You played, Black Jack,Baccarat,Craps,Poker,and Video Poker.

Rollover Requirements

1st Deposit 50% up to $500.00 USD Rollover Deposit + Bonus Twenty Times (20x)
2nd Deposit 75% up to $350.00 USD Rollover Deposit + Bonus Twenty Five Times (25x)
3rd Deposit 100% up to $150.00 USD Rollover Deposit + Bonus Fifth teen Times (15x)

*Black Jack, Roulette, Baccarat, Pai Gow, Poker, Craps and Video Poker will NOT count towards meeting the wagering requirements.

You may play Black Jack, Roulette, Baccarat, Pai Gow, Poker, Craps and Video Poker as soon as you meet your wagering requirements first.

If you need additional assistance please contact us, we will help

Cordially,

Andrea


So what she's saying was that I should have met the wagering requirements first before playing any games that do not qualify for bonus wagering
requirements. I sent her an email asking where in the casino terms and conditions it states that bonus wagering requirements must be met first before games that do not qualify can be played. I am still awaiting a response to that question.

 

[KasinoKing]

I sent her an email asking where in the casino terms and conditions it states that bonus wagering requirements must be met first before games that do not qualify can be played. I am still awaiting a response to that question.

You are 100% correct. They have no excuse not to pay you.
I notice on their games list, that Red Dog is 'new' to them, so maybe they forgot to change the T&C's. But that's not your problem, you have clearly adhered to the T&C's as they stand today (and presumably, when you deposited).
Hopefully Bryan will help you to get the casino to do the right thing.
Good luck!

 

[The Dude]

...Hopefully Bryan will help you to get the casino to do the right thing.
Good luck!

Yeah, good luck! I hope that their Casino Rep will jump to the opportunity to resolve this. C'mon down Dutch and join the party!

I'm sure this will be cleared up and you'll be paid in no time

 

[Slaughtermeyer]

Yeah, good luck! I hope that their Casino Rep will jump to the opportunity to resolve this. C'mon down Dutch and join the party!

I'm sure this will be cleared up and you'll be paid in no time

Thanks for your help and support, but it seems Dutch hasn't been on this forum since Jan. 13, the date I made my withdrawal request (hopefully just a coincidence).

 

[DrNo888]

Did you get a screenshot of the T&C?
It may be too late as they may have just changed it after your withdraw.

 

[Dutch]

We are not refusing any winnings here. please see your balance

 

[Dutch]

We would like to apologize for the irresponsible service and the lack of seriousness that players received from the previous group of operators.

The Dutch is here now.....


Once again we are not refusing this customer.

We encourage all customers to review rules and regulations to avoid misunderstandings,also it is your responsibility to read all rules and regulations and make sure you understand them. Our rules and regulations are very fair, very easy to find and also they are very easy to understand.



Our current promotion

1000 FREE

1st Deposit 50% up to $500.00 USD Rollover Deposit + Bonus Twenty Times (20x)
2nd Deposit 75% up to $350.00 USD Rollover Deposit + Bonus Twenty Five Times (25x)
3rd Deposit 100% up to $150.00 USD Rollover Deposit + Bonus Fifth teen Times (15x)

*Black Jack, Roulette, Baccarat, Pai Gow, Poker, Craps and Video Poker will NOT count towards meeting the wagering requirements.

Player havent met his playthrough requirements,dear community could you please take a look at his game info. (He played Baccarat,Video Poker, Craps)

As soon as the player meet his rollover requirements conditions he will be entitled to receive a payout.

 

[Slaughtermeyer]

Did you get a screenshot of the T&C?
It may be too late as they may have just changed it after your withdraw.

The terms and conditions are still the same, no mention that the bonus wagering requirements must be fulfilled before I can play any other game:

 

[Slaughtermeyer]

Player havent met his playthrough requirements,dear community could you please take a look at his game info. (He played Baccarat,Video Poker, Craps)

My having played $3535 worth of Red Dog is plainly shown even in the file that you attached to your message, why do you choose to ignore and/or overlook it?

 

[Dutch]

Like i said before we are not refusing winnings here,Poindexter call CS plz

 

[Slaughtermeyer]

I spoke to Joe at Royal Dutch just now, he apologized for the misunderstanding and said that the $380 I deposited to my account would immediately be refunded to Neteller and that a check for the balance of my winnings would be mailed to me tomorrow. He also mentioned that he spoke to Bryan, so my thanks to Bryan for his help and everyone else who supported me here on this forum.

EDIT: I can confirm now that I received $380 in my Neteller account. I also suggested that if bonus wagering requirements must be met first before any other game can be played, it should be specified in the terms and conditions on the website, so you can look for that change in their website in the future.

 

[Slaughtermeyer]

Joe at Royal Dutch Casino emailed me a copy of their Neteller record showing that they paid the $380, and it also showed that they were charged a $7.60 fee for the transfer by Neteller. I didn't know that Neteller apparently charges two percent on all merchant-to-customer transfers, you learn something new everyday

 

[jetset]

Good to see that your perseverance paid off, Slaughterhouse.

This is another case of a casino trying to impose conditions that simply were not specified, although to be fair it does appear to be more an inability of the staff to correctly apply the conditions rather than dishonesty.

 

[The Dude]

...He also mentioned that he spoke to Bryan, so my thanks to Bryan for his help and everyone else who supported me here on this forum...

Is there someone going around making phone calls in my name? This is the second time this casino has told someone that I've spoken with them

Are you sure they said Bryan at Casinomeister??

 

[Slaughtermeyer]

Is there someone going around making phone calls in my name? This is the second time this casino has told someone that I've spoken with them

Are you sure they said Bryan at Casinomeister??

I do remember them mentioning Bryan, but when they said that they talked to you I assumed (apparently wrongly) that they meant by phone, I guess it's possible to communicate with them via this forum too which is what they might have meant.

 

[Petunia]

** I am trying to understand something here. Do you mean to say that one must FIRST meet wagering requirements before you can play other games, or did they only mean that you need to meet wagering requirements FIRST witht he games available before they pay? I know this is resolved, but I am wondering if we all understood correctly. Could you clear that up dutch, for future reference please? I have never heard of that, in the 7years of playing online!! **

 

[Dutch]

i did emailed bryan with the transaction number,so he will be aware of this issue


----- Original Message -----
From: CSD Royal Dutch Casino
To: Bryan Bailey
Sent: Wednesday, January 19, 2005 10:42 PM
Subject: Slaughtermeyer- CasinoMeister


Royal Dutch Casino


TRANS ID DATE ACCOUNT NAME STATUS AMOUNT FEE ACTIONS
NT3382100 Jan 19 8:40 PM Customers Name Here Accepted $380.00 USD $7.60 USD - -

 

[Dutch]

Royal Dutch Casino is now managed and operated by a totally new entity called E-Ingenium LDT, located in San Jose Costa Rica, we launched the new casino last January the 1st

Our mission is to deliver safe, fair and legal entertainment to all gambling enthusiasts by providing professional and personalized attention and of course timely payouts.

One player from the previous administration claims he being owed an inexistent figure.

We have enough solid proof that show that Royal Dutch Casino has no pending obligations with this individual.

This individual is just one of thousands of abusers /scammers out there trying to get advantage of companies like ours.

The management best intention is to protect and to continue working in behalf of the player satisfaction and integrity by processing fast payouts and always delivering world class customer service.

We are always open to communication,questions and comments are welcome!!

Cordially,

Sarah Czwald
[email protected]

 

[jetset]

For the record, seeing as Royal Dutch has seen fit to post their current and very one-sided version, this dispute is still very much alive, and both the Meister and myself are actively involved in trying to verify the player's claim that Royal Dutch Casino has owed him $2 700 since last July after several excuses for non-payment were made.

Royal Dutch, including Sarah Czwald who posts above and the CEO Daniel Giordano have both been repeatedly asked to provide details of the alleged former owners, the e-processor at the time of the dispute and the gaming logs covering the play that the player is claiming.

Players know that these are all sources that can be helpful in verifying or discounting a complaint.

In his latest emails, Giordano has tried to threaten the player with legal action (I consider it unlikely that an online casino out of Costa Rica will be successful unless some pretty solid proof of wrongdoing can be produced, and in any case litigation has a handy little element in it that works both ways called Discovery - production of evidence)

He has accused the player of fabricating email evidence despite the fact that the headers have been independently checked. He has also hinted at informing official sources of the player's gambling activity - these emails are all being held as evidence should they be required.

Interestingly, and perhaps purely by coincidence the complainant received a telephone call this week from some cretin pretending to be from the Office of Homeland Security (LOL) Nothing further has been heard from this individual, who backed off when challenged.

All in all, this is turning into quite a good news story, and it is being followed as such. The complainant has requested Casinomeister's mediation, and this is being made more difficult than it need be by the casino's apparent reluctance to furnish the information needed to arrive at the real truth in this case.

Nevertheless, a number of independent channels are being explored to get access to the facts, and the dispute is still very active.

 

[unicorn40]

Posted by Sarah Czwald (Royal Dutch Casino)

This individual is just one of thousands of abusers /scammers out there trying to get advantage of companies like ours.

Nice, 'player friendly' attitude there, Sarah.

With the abundant amount of complaints I've seen posted about your casino, both here and on other forums, along with the Casinomeisters warning about your casino, it seems it would be best for players to stay away from ROYAL DUTCH until such time as you get all the 'problems' you're having with this 'new management team' all worked out.

Just curious, Sarah, what would attract 'thousands of abusers' to your casino?

 

[Dutch]

Unicorn why you got offended when i said scammer/abuser?? Are you one of them?

Like i said we have enough solid proof that shows that there are no pending obligations.You will have access to this information because we are going to present player session logs and his account history infront a court of law ,For the record Mr Cullinworth Royal Dutch Casino dont tolerate fradulent behavior of any kind.


Cordially

Sarah Czwald
[email protected]

 

[mucullus]

Unicorn why you got offended when i said scammer/abuser?? Are you one of them?

This is a very unprofessional response to a public forum. If this is how you treat your players I wouldn't be surprised to read more complaints from Royal Dutch in the near future.

 

[Slaughtermeyer]

I recommend anyone in the US that registers with Royal Dutch spell out their state instead of using the two-letter abbreviation. Today I received an email and a call saying that the check they mailed me came back, and on the phone, when Joe read back my address to verify it, read PA as Portland (instead of Pennsylvania).

They did however credit my Neteller account with $700 and said that a check for the balance that they owe me ($561) would be mailed to my correct address.

 

[unicorn40]

Royal Dutch... VERY UNPROFESSIONAL

Unicorn why you got offended when i said scammer/abuser?? Are you one of them?

This is a very unprofessional response to a public forum. If this is how you treat your players I wouldn't be surprised to read more complaints from Royal Dutch in the near future.

Thank You mucullus, for pointing that out that derisive remark from a 'Professional' casino manager...

Sarah, you obviously have 'issues' in dealing with people, and perhaps the 'New Management' at Royal Dutch Casino would be well advised to look for someone more competent and professional to replace you as casino manager.

With an attitude such as yours, you seem better qualified to manage a back alley dice game.

 

[swampwitch]

I have posted this elsewhere, but I think it should be repeated here.........

Royal Dutch also seems to have a problem policing their affiliates.

I've been receiving emails from people asking to be taken off a mailing list. These emails are not addressed to me, but to a goatcasinos.net. So far in the last week I have received 20 such "replies".....and their tone demanding to be taken off Royal Dutch's mailing list are becoming increasingly nasty.

This tells me that a Royal Dutch affiliate, using the return addys of [email protected] and [email protected] is using a bounceback program to spam a ****load of people using a purchased mailing list. When someone tries to reply, their email is bounced to others on that mailing list.

If by chance you receive a spam from this ass, DO NOT reply. It won't do you any good, and you're liable to piss off a bunch of people you don't even know.

I have tried emailing Royal Dutch at every email addy listed on their website. Every email has been returned as undeliverable. I have tried calling their toll free number.....no answer, or dead air.

Royal Dutch....if you can't even police your own affiliate's underhanded spamming tactics, why should we believe anything you have to say?

 

[tunisianswife]

the same thing is happening to me with another casino. When I finally figured out how to read a header in outlook express(I never proclaimed to be a savy computer techie) they are coming from the same affiliate...goatcasino.

I would suggest that you forward them to this casino you are referring to along with the header to their support. That is what this other casino suggested that I do.

My email was being flooded--15 or so in the morning and by afternoon another 10 or so were showing up in my email. I was part of a 'cc' list of people that had the same ISP as me. This happened to me at the end of last week and beginning of this week.

 

[tunisianswife]

addendum

I forgot to mention that I also too am now getting nasty emails from folks that are being asked to be taken off my mailing list and also, they are not being addressed to me. Hmm, I guess this is also something I should look into. This follows the flooding of emails with the affiliate, goatcasino.

 

[swampwitch]

I would suggest that you forward them to this casino you are referring to along with the header to their support. That is what this other casino suggested that I do.

Thanks, but like I said I tried to get hold of Royal Dutch, but every email addy I tried on their site came back as undeliverable, and the phone number was useless.

Anything to say about this Royal Dutch?

 

[bagofmaggots]

Me too

I forgot to mention that I also too am now getting nasty emails from folks that are being asked to be taken off my mailing list and also, they are not being addressed to me. Hmm, I guess this is also something I should look into. This follows the flooding of emails with the affiliate, goatcasino.

I'm getting the same stuff too

 

[jetset]

Royal Dutch Casino's last post here perplexes me. If they have this *solid* information that they are allegedly prepared to produce in Court, why are they so reluctant to produce it to the player or his mediator as has been so repeatedly requested?

What is the point of arguing the issue right through to Court and only then producing information which could have resolved the issue in the first place and saved the player a great deal of stress and trouble?

Unless, of course they have no intention of going to Court and simple seek another excuse for witholding information which every player should have access to when he or she has a non-payment claim?

The more I see of these machinations by Royal Dutch, the less I like them.

 

[largeeyes]

One of their affiliates appears to be spamming another board I read with a 500% up to $3000 bonus. Can you imagine the chances of ever being paid on that one?

 

[tunisianswife]

that is exactly the bogus bonus offer(s) that KEPT appearing in my emails, largeeyes....500% bonus at STARLUCK. THAT'S THE LATEST SPAM SPAM SPAM that I am getting slammed with....wonder how much they paid for a list of emails?

 

[largeeyes]

that is exactly the bogus bonus offer(s) that KEPT appearing in my emails, largeeyes....500% bonus at STARLUCK. THAT'S THE LATEST SPAM SPAM SPAM that I am getting slammed with....wonder how much they paid for a list of emails?

Starluck??? That's an IGM casino, completely different.

 

[Slaughtermeyer]

** I am trying to understand something here. Do you mean to say that one must FIRST meet wagering requirements before you can play other games, or did they only mean that you need to meet wagering requirements FIRST witht he games available before they pay? I know this is resolved, but I am wondering if we all understood correctly. Could you clear that up dutch, for future reference please? I have never heard of that, in the 7years of playing online!! **

Just now I clicked on the Vegas USA terms and conditions and they seem to have a similar requirement. Here's what they say:

This offer excludes play on Blackjack, Baccarat, Craps and Roulette tables and all forms of Jacks or Better Video and Power Pokers. Wagers placed at these games will not be deemed as fulfilling the promotion's minimum wager requirement.

Wagering requirements and game exclusions apply according to the date You claim Your bonus and not the date You registered at the casino.

If you play any of the restricted games, which subsequently results in winnings, this play will not fulfill/complete the play through conditions. These winnings may be deemed null & void and will be removed/confiscated from your account balance or withdrawals at the sole discretion of Trident Entertainment Group.

What's more, Vegas USA is on Casinomeister's Recommended list.

 

[spearmaster]

Trident Entertainment Group is as solid as they come - you need not worry that they will use something like that against you. Both Casinomeister and I are fully confident of this operation. Jetset too, for that matter!