Hi Everyone,
I just saw this thread and wanted to thank you all or your input and for bringing this to our attention. The bonus is now change and there are no minimum or maximum amount for cashout.
This was a mistake by one of our marketing team and I hope it will not happen again. However, we are not immune to mistakes and this is why we are here and in other forums - if you see something is a miss please feel free to contact me directly and I will take care of it asap. If you check with support they wouldn't know how to reply to that as they are not privy to our internal marketing decisions.
Thank you!!!
Emma
Maybe us players misunderstand the point of CS then
I always thought CS was there to help us with things that were NOT "(only see)
what there is" on the website and the cashier. If CS can ONLY regurgitate what is printed on the website, and in the cashier - they are pointless (unless we are blind & can't read our monitors).
As for players ONLY being able to get a sensible reply & resolution by contacting you directly, does this imply that your casino is ONLY for Casinomeister members, since other players would NOT know how to contact you directly, or even that this was possible, and would ONLY have the "pointless" CS available to them, who could only tell them what they can see, which is the same as players can see.
This kind of player experience, and business operating model, is what leads to players constantly switching between casinos, rather than sticking loyally to a small number over a long period of time. NEW players have HUGE bonuses and benefits offered to them, yet LOYAL players find their loyalty counts for nothing, yet a DIFFERENT casino is prepared to lavish all those benefits on them again merely for trying them out.
Whatever the reason for promotions drying up, or becoming crappier over time, what players SEE is what matters. IF the players sees CONSTANTLY that the longer they stick with one casino, the worse their promotions become, they will become more "nomadic" in their playing. This is just the same behaviour seen in animal populations, and some tribal peoples. When resources are seen to dwindle in one place, they move on looking for a better supply. In developed countries, humans tend to live in towns and cities, we are "loyal" to where we live, but this is chiefly because by staying put we get more reliable supplies of the resources we need. This behaviour is ingrained through thousands of years of experience, and we WILL use these instincts when it comes to "virtual" resources, such as money, best bargains in shopping, best value housing, etc.
If my council told me I was no longer eligible to have my bins emptied (or other services) because I had lived here for too long, I would move to a different town. I might even get resettlement allowances in some cases, and there could be other benefits too, such as cheaper property prices, lower prices in shops (merely moving away from the south east of the UK would achieve both these, possibly more). They would have to find a new person to live in my old house, and this new person, rather than PAYING council tax, could be eligible for 100% council tax benefit, AND the council would have to empty the bins again
(The moral is that you SHOULDN'T drive away the player you know, because the new player recruited to replace him/her could be even WORSE when it comes to profitability, AND they would have been given all those juicy "new player" bonuses.)
