Royal Apollo bonus issue

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
Hi, I was just at All Jackpots casino and was able to play in full screen, about time this was fixed.

Check the max cashout on this promo at Royal Apollo, it has to be a mistake.
I have sent an email off to support, will let you know the outcome.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
Hi, I was just at All Jackpots casino and was able to play in full screen, about time this was fixed.

Check the max cashout on this promo at Royal Apollo, it has to be a mistake.
I have sent an email off to support, will let you know the outcome.
that ain't no error :cool: they think were stupid :mad: with all the threads about this sort of thing , if they were to claim it's a error then we need a dunce corner some what like the rogue pit for billegerent casino's
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
Hi, I was just at All Jackpots casino and was able to play in full screen, about time this was fixed.
I also noticed that yesterday!

I also noticed that you can autoplay at tournaments in the new software yesterday. Maybe you all noticed that earlier?

Check the max cashout on this promo at Royal Apollo, it has to be a mistake.
I have sent an email off to support, will let you know the outcome.
Max cashout is a bad thing! :mad:

It would be great to have a thread and poll about worst bonus/fortnight? :)

I think many casinos will remove those bad bonuses then.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
This Royal Apollo promo is the worst so far by far... 2x deposit max cashout is a joke and has to be a mistake, even if it's a mistake I reckon players who have claimed it, are getting Royally shafted on it!

PS, no reply so far from this casino regarding this matter.
 
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LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
So I finally got a reply! Well I asked them 2 questions and they only answered one:rolleyes: So I kicked them into touch and finally got the right reply.

THIS PROMO IS NOT A MISS-PRINT!!

1.5K WAGERING ON A MINIMUM $50 DEPOSIT, $100 TOTAL MAXIMUM CASHOUT.

2X DEPOSIT CASHOUT!!

This is official now, and the worst ever bonus EVER given out at a rival!! And maybe everywhere else!!

KK had spoke to these folks the other week and got some low wagering bonus promos for his website as an affiliate, well we all know who we can thank now for such a ludicrous promotion:p

..........................................................................................................................................

Dear Timothy,

Thank you for your correspondence.

We have reviewed the email time and it was sent on Thursday and the promotion was offer on Wednesday only.

As for your other question please note that all promotion are different and in this case this one has a 100 maximum cash out limit which is correct.

Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,
Royal Apollo Customer Service
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
Its GOOD to be bonusbanned!!:D:D

A 100% match with 30x bonus playthrough, cashable. Not bad, but..
1x deposit + bonus max. cashout...
Thats just another insult to the players intelligence.
So sad its not even funny anymore..:(
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Why dont I just deposit $50 and make one bet on either BJ or Baccarat (double or nothing) instead of trying to meet the ludicrous WRs. Are they so desparate for our $50? Insane.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
Why dont I just deposit $50 and make one bet on either BJ or Baccarat (double or nothing) instead of trying to meet the ludicrous WRs. Are they so desparate for our $50? Insane.
That actually would make a lot more sense, than touching ANY max cash out bonus :)
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
I think they need to be put on the "not recommended" or rogue list for this stunt. Especially seeing as how they think there is nothing wrong with having a 2x max cashout bonus with absurd WR. :rolleyes:
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
I think they need to be put on the "not recommended" or rogue list for this stunt. Especially seeing as how they think there is nothing wrong with having a 2x max cashout bonus with absurd WR. :rolleyes:
I agree. I would love to know the reason they chose to knock this promo out, it couldn't be just to make a few bucks could it:what:

I will ask an royal Apollo rep to give us there thoughts on this promo.
 
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mnm

Dormant account
Joined
Jan 19, 2010
Location
Tel-Aviv
Royal Apollo

Hi Guys,

Though I am not an official rep of RA, I do have some say ;)

First of all THANKS! for bringing this to our attention , we have many bonuses in RA , some are better and some less. The idea behind a bonus is to give the player something extra for his willingness to play in the Casino.

I will make sure that the Marketing guys take a close look at this ASAP and fix/ change or do what ever is needed to make this reasonable!

What i DONT think is fair (there is such thing as fairness , right ?) it to come out lashing and bashing a casino about one single bonus....

Do some searches about RA in CM forum , and you will see that we have dealt with EVERY single issue in the most prompt and best possible manor insuring that the player or his affiliate's issues are solved... This is not the way of a rouge casino ....

To summarize:

1. YES there is an problem with the bonus
2. THANKS (yes we mean it , feed backs on anything we do good and especially BAD is what allows us to grow and improve , not just in business , but also in LIFE
3. We will fix it ASAP (need a day or two to have the people working on it change
4. Give credit where credit is due (not trying to teach anyone here how to act , but be FAIR and give some thought before bashing someone completely


Thanks,

MNM (on behalf of RA)
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
What i DONT think is fair (there is such thing as fairness , right ?) it to come out lashing and bashing a casino about one single bonus....
People were bashing the bonus, not the casino, as far as I can tell...

Does marketing have full reign over bonuses that are put out? If so, then I would suggest having management look over them before they're posted, as it seems that your marketing department has no clue when it comes to knowing what players want. If this bonus was approved by management, then I am stumped for words.

Either way, kudos for looking into changing/removing this bonus. Better late than never, I guess..:)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi Guys,

Though I am not an official rep of RA, I do have some say ;)

First of all THANKS! for bringing this to our attention , we have many bonuses in RA , some are better and some less. The idea behind a bonus is to give the player something extra for his willingness to play in the Casino.

I will make sure that the Marketing guys take a close look at this ASAP and fix/ change or do what ever is needed to make this reasonable!

What i DONT think is fair (there is such thing as fairness , right ?) it to come out lashing and bashing a casino about one single bonus....

Do some searches about RA in CM forum , and you will see that we have dealt with EVERY single issue in the most prompt and best possible manor insuring that the player or his affiliate's issues are solved... This is not the way of a rouge casino ....

To summarize:

1. YES there is an problem with the bonus
2. THANKS (yes we mean it , feed backs on anything we do good and especially BAD is what allows us to grow and improve , not just in business , but also in LIFE
3. We will fix it ASAP (need a day or two to have the people working on it change
4. Give credit where credit is due (not trying to teach anyone here how to act , but be FAIR and give some thought before bashing someone completely


Thanks,

MNM (on behalf of RA)

A bonus offer THIS bad should have NEVER seen the light of day. The casino "bashed itself" by offering this.

This was a DEPOSIT bonus, not a free chip. The player had to deposit their OWN money, yet could NEVER win more than TWICE the original deposit, AND had to meet a pretty high WR, along with game restrictions, to achieve even this.

The suggestion of "why not just deposit $50 and bet it all on Red at the Roulette table", or similar just shows how BAD this offer was. This would have the SAME possible outcome, but would be WITHOUT any kind of restrictions.
This is a basic test marketing should be applying to any offers before they go live. They MUST add value over and above the player simply making a deposit on it's own, and should most certainly NOT be of significantly WORSE value than a deposit on it's own.

This is NOT a "one off" mistake either. This forum is littered by this kind of nonsense coming from Rival casinos, to the extent that we now EXPECT it.

MY reaction on reading this was "Oh, it's RIVAL, that explains it".

This is dragging down the reputation of the entire platform, making it a laughing stock among players, yet the saddest thing of all is that Rival themselves simply cannot see this, and carry on making even worse marketing blunders, making them even more of a laughing stock, rather than a serious gaming platform, among many players.

Look at those brands considered a "serious gaming platform", such as Microgaming. You would NEVER see a bonus anywhere NEAR as bad as this. Max cashouts, even on 400% CASHABLE bonuses on MGS just do not exist, even IF such bonuses tend to be "slots only".
Equally, MGS do NOT have dozens of "silly" bonuses available all the time, but rather a small number of generally well designed offers.

RTG casinos that have restrictive max cashouts on DEPOSIT bonuses tend to be the rogues, like the Virtual group. Thus, the association between such bonuses and the operator being rogue - it's a matter of player experience, and "spot the rogue" advice. If a casino doesn't want to be mistaken for a rogue, it should ensure it doesn't behave in a manner that could lead players into thinking it might be rogue. Once players have convinced themselves a particular casino is rogue, whether justified or not, the casino has an uphill struggle convincing those players it is not.
 

brn78

Banned User
Joined
Feb 5, 2010
Location
Europe
4. Give credit where credit is due (not trying to teach anyone here how to act , but be FAIR and give some thought before bashing someone completely)
This is ultimately for Bryan to decide, and I will be seeing him again on Friday, and will try to remember to mention this recently exposed XXX group policy to see if he has a problem with it.
Don't try to teach vinylweatherman how to act because he knows Bryan and saw him on Friday.
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
The idea behind a bonus is to give the player something extra for his willingness to play in the Casino.
Yeah, right! :D

The idea with bonuses is to make the player deposit!
The casino then design the bonus to make it harder to cash out.
You know this, I know this!

Players who never have played at the casino get bonuses. Players who have deposit/played at many Rival casinos often get bonus banned.
Why would they get bonus banned if the idea was to give the player some thing extra for the wilingness to play?


What i DONT think is fair (there is such thing as fairness , right ?) it to come out lashing and bashing a casino about one single bonus....
Are you for real? :mad:

I don`t think you understand how bad this bonus was?

Yes, it is fair to be angry with casinos for this. This is the best way to make casinos design more fair bonuses.
One single bonus can make players over the world deposit a lot.

There have been a lot of bad bonus examples here lately. We have to stop this bad behaviour from casinos.
 

mnm

Dormant account
Joined
Jan 19, 2010
Location
Tel-Aviv
2 the point

Guys,

your points were understood. The bonus was not good , we agree on this.

Should it been not issues in the first place ,yes.

When the issue was brought to our attention did we react and agree to change it ? Yes

Look I am sure mistakes like this happen (not just with us , but with other casinos , even much older ones) ,no one is perfect! What i can promise you is that when we spot them (or other spot them for us) we will do what it takes to make them right and working.

I can tell you that Royal Apollo goal is to be a good reputable casino , and we know that ONLY by listing to players (especially players that are active on forums like CM) we can improve.

I wish I can tell you that there wont be any more mistakes on the future , but i cant has no one is perfect, what i can say is that that we do take responsibility for our actions and do our best to rectify them.

What else can we do? ... I am sure that as time goes buy this attitude will help us improve.

Isn't this what CM is all about?
 

brn78

Banned User
Joined
Feb 5, 2010
Location
Europe
Look at those brands considered a "serious gaming platform", such as Microgaming. You would NEVER see a bonus anywhere NEAR as bad as this.
RTG casinos that have restrictive max cashouts on DEPOSIT bonuses tend to be the rogues, like the Virtual group. Thus, the association between such bonuses and the operator being rogue - it's a matter of player experience, and "spot the rogue" advice. If a casino doesn't want to be mistaken for a rogue, it should ensure it doesn't behave in a manner that could lead players into thinking it might be rogue. Once players have convinced themselves a particular casino is rogue, whether justified or not, the casino has an uphill struggle convincing those players it is not.
The idea of this thread is making the casino look rogue because it doesn't cater to bonus w*ores.
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
The idea of this thread is making the casino look rogue because it doesn't cater to bonus w*ores.
I do believe that the idea of your presence is to show the world that even God makes mistakes. :cool:
 
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LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
The idea of this thread is making the casino look rogue because it doesn't cater to bonus w*ores.
The idea behind this thread was to let Microgaming players know that the nightmare was over and full screen play was back on.

I attached the Royal Apollo promo as a kicker, I didn't think for a moment that it was for real. I initially thought it was a miss print and I was slightly worried that players might take the deal and not notice the maximum withdrawal off 100.

When I created this thread I put it in the Online casino part of the forum, when I received the news that the promo was not a miss print I asked a forum moderator to change the title of the thread as the MG full screen news was out, and slightly old news for most players.

Being able to win only $50 at a casino is unreal, and should take Precedence over a problem that has been solved.

While mnm says that some bonuses are better and some are less, that's true as the other week I received a bonus from Royal Apollo that was probably the best I have ever been offered at a Rival powered casino.

But to say this straight after "The idea behind a bonus is to give the player something extra for his willingness to play in the Casino." Is only true if the player just wants to play at the casino, the whole point from a players view point is to win and make a cashout. Most players who play with a bonus or without a bonus would not cashout until they have won at least 10x there deposit.

So to make a promo where you can only win $50 maximum 1x deposit is outrageous. While on the other hand I was offered a bonus the other week which was almost the opposite, it still don't make it ok to offer a promo with 1x deposit maximum winnings. It would be like stroking my thigh one week then punching my lights out the next week, maybe Royal Apollo needs to send there promotion team to group therapy. I'm sure Bryan could set something up out back at least one night a week for the next month.

So thank you to mnm for getting rid of this promo on behalf of Royal Apollo, it's greatly appreciated.
 

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