I have been trying to get something done since about the middle of July. I have been playing at Roxy Palace for several months and the casino seemed pretty good. I actually walked away several times with more than I deposited. My problem is that while playing the Spring Break slot, at one point it took about 504 pulls before the bonus feature first activated. While I was playing, the server speed was sporatic, the game acted strangely, reels would stop and then move again during the same spin, etc. and in over 500 pulls the bonus feature never activated. I find it impossible to beleive that this could happen without there being either a software problem, a server problem, or manipulation of the game. Even if the payout percentage was set extremely low, the bonus feature would have still activated sooner. Microgaming has completely ignored my attempts to contact them, and ecogra refuses to even look into the matter. There is obviously some sort of problem, but nobody is willing to take responsibility for it. I was at one point told that since I have won at the casino before, that it doesnt matter if there is a problem. My position is that if the game was operating correctly, I could have had over 500 more chances to win. There is just no way that it could take over 500 pulls most of them at 4.50 to get a bonus round. After waiting for 2 weeks, I have as yet had no response from casinomeister either. This is nothing more than stealing from players, and something needs to be done to correct this. When games are not working correctly, the player shoudn't be the one who pays.