Roxy Palace not paying me

[micro]

Oh really? What makes you think that?

And most members know that if they have a casino problem - especially with an accredited casino, they should PAB asap. Not sit around and moan and grown in the forum. If you can't contact a casino rep via PM, then I need to know about this.

Sorry about that. My english is not very good. I wanted to say that probably only a minority of the online casino players know this forum. But I dont know that.

I am going to PAB.

The rep of Roxypalace has not replied yet to my PM.

 

[chuchu59]

70 bucks so I wont PAB nor do I want to contact the rep but its been many days (April 28) since I initiated a cashout at Splendido. Shows its work-in-progress. 120 hours and counting for only 70 bucks! I just hope its not the beginning of something more serious.

 

[maphesto]

70 bucks so I wont PAB nor do I want to contact the rep but its been many days (April 28) since I initiated a cashout at Splendido. Shows its work-in-progress. 120 hours and counting for only 70 bucks! I just hope its not the beginning of something more serious.

Why don't you want to contact their rep? That has to be the easiest way to solve a late payment, and when you have the money you can spend it elsewhere.

 

[chuchu59]

Honestly I am not the least concerned about the payment but I am concerned that this group is starting to fall apart. There is no reason that they can be unaware of the cashout yet it remains in limbo. I just wanna see how long this is gonna take.

 

[dunover]

Honestly I am not the least concerned about the payment but I am concerned that this group is starting to fall apart. There is no reason that they can be unaware of the cashout yet it remains in limbo. I just wanna see how long this is gonna take.

If hitherto they paid much faster than that then it COULD be a cause for concern. After the PL fiasco event he slightest doubt has players running to the air-raid shelters, quite understandably. I was the same with my VPL cashout after Christmas. I had no response for 5 days from the rep, the day he did respond I had just gotten paid anyway and he offered no particular reason why it had 'been missed'. In other words he had seen the thread, made sure I was paid then contacted me again.
It became apparent immediately afterwards that due to being Malta-based the Christmas holidays had been responsible, but they couldn't really admit it by saying 'whenever a public holiday occurs we will keep your withdrawal as work-in-progress for several days longer' as that would put players off.

As it is Mayday bank holiday this weekend, it seems much the same has happened; most MG payment processing is on hold until Tuesday onwards. I would suggest that reason Chuchu.

 

[MisterBJ]

Bump...Are there any new developments with Roxy?

 

[chuchu59]

Splendido not paying a paltry $70 initiated on 28 April. No bonuses were taken.

 

[Borgie]

Splendido not paying a paltry $70 initiated on 28 April. No bonuses were taken.

Have they said why?

 

[Casinomeister]

The rep told me she's been sick, and she'll get to this when she can.

 

[akrus88]

70 bucks so I wont PAB nor do I want to contact the rep but its been many days (April 28) since I initiated a cashout at Splendido. Shows its work-in-progress. 120 hours and counting for only 70 bucks! I just hope its not the beginning of something more serious.

That is a good idea. To see how long it will take for cashout (small one), without giving any pressure to the casino.
I quess you have had your account for a long time and documents etc. verified allready?

 

[dunover]

Whether verified or not Chuchu should've been paid by now, and being an experienced player I would guess he is anyway. That is far too slow for any player and I don't care whether it's $70 or 7000 it should not take this long, even if verification was initiated.
Not good enough for an accredited site, and the rep is AWOL but it should be sorted by CS anyway regardless.

 

[akrus88]

This many problems with cashout and the affiliate-issue combined seems really bad. Hopefully players notice this thread before jumping out to deposit trough the accredited links.

 

[Roxy]

The affiliate matter is being discussed in the thread where it was raised - as I don't believe it has anything to do with this matter.

The concerns raised regarding players at Roxy where accounts were locked and deposits returned - has nothing to do with players being up on the casino - but rather as the term 8.8 refers to - the player has not played at the casino on an individual basis.

@Hadeel - if you could send me your information by PM I will look into your query.

@Chuchu59 - based on some digging I've done to locate your Splendido account - I believe that you are based in Hong Kong and we are not able to do refunds to Moneybookers for users in Hong Kong. This was communicated for the last payment in August 2012 as well - however the PMOP details weren't changed. If you can PM me your new preferred method of payment I will get this changed and your $70.19 sent to you. You will also receive a phone call from our customer services team today to get this information. If I have the wrong information - please send me your account details at Casino Splendido - and I will look into this matter.

 

[Webzcas]

The affiliate matter is being discussed in the thread where it was raised - as I don't believe it has anything to do with this matter.

Well hopefully someone from Roxy will get around to addressing the affiliate issue and the thread in question, as it has now been 9 days since the issue was first raised here on CM and the Roxy forum account has on more than one occasion visited the thread in past week or so, but yet still we wait for a response.

BTW the closure of affiliate accounts of long time partners, many of which have a historical player base earning Roxy Palace and Casino Splendido money, is an issue that players need to be made aware of. Just the same that non payment of players is an issue casino affiliates need to be made aware of.

 

[dunover]

The affiliate matter is being discussed in the thread where it was raised - as I don't believe it has anything to do with this matter.

The concerns raised regarding players at Roxy where accounts were locked and deposits returned - has nothing to do with players being up on the casino - but rather as the term 8.8 refers to - the player has not played at the casino on an individual basis.

@Hadeel - if you could send me your information by PM I will look into your query.

@Chuchu59 - based on some digging I've done to locate your Splendido account - I believe that you are based in Hong Kong and we are not able to do refunds to Moneybookers for users in Hong Kong. This was communicated for the last payment in August 2012 as well - however the PMOP details weren't changed. If you can PM me your new preferred method of payment I will get this changed and your $70.19 sent to you. You will also receive a phone call from our customer services team today to get this information. If I have the wrong information - please send me your account details at Casino Splendido - and I will look into this matter.

Which begs the question how come he was allowed to w/d to MB with no alert or message when he initiated it? 'Work in progress' clearly wasn't work in progress........
...and another question is why can you accept Moneybookers payments from HK??? Surely if MG like to refund to the same deposit method, MB should be reciprocal?

 

[Webzcas]

And now the Roxy rep has logged out of the forum, without addressing the affiliate issue.

Bryan, seriously this is not good enough. Even the GPWA have rogued their affiliate program. We are getting completely blanked and this is going nowhere.

 

[chuchu59]

I just received a mail on my 70 bucks. Coincidence? They claim they cannot send it to my Skrill account(been more than 4 years ago that I deposited with this method) due to territorial restrictions. Now I had for the past half a dozen deposits used ecocard so common sense prevails that this should be the method used. Its only a paltry amount but first they delay it for 2 weeks and now this. I wonder if they are doing this to other players.

 

[chuchu59]

Paid.

 

[MisterBJ]

The affiliate matter is being discussed in the thread where it was raised - as I don't believe it has anything to do with this matter.

The concerns raised regarding players at Roxy where accounts were locked and deposits returned - has nothing to do with players being up on the casino - but rather as the term 8.8 refers to - the player has not played at the casino on an individual basis.

@Hadeel - if you could send me your information by PM I will look into your query.

@Chuchu59 - based on some digging I've done to locate your Splendido account - I believe that you are based in Hong Kong and we are not able to do refunds to Moneybookers for users in Hong Kong. This was communicated for the last payment in August 2012 as well - however the PMOP details weren't changed. If you can PM me your new preferred method of payment I will get this changed and your $70.19 sent to you. You will also receive a phone call from our customer services team today to get this information. If I have the wrong information - please send me your account details at Casino Splendido - and I will look into this matter.

YOUR TONE!!!

 

[Mouche12]

YOUR TONE!!!

My thoughts exactly MisterBJ, annoyed and defensive.

 

[chuchu59]

The affiliate matter is being discussed in the thread where it was raised - as I don't believe it has anything to do with this matter.

The concerns raised regarding players at Roxy where accounts were locked and deposits returned - has nothing to do with players being up on the casino - but rather as the term 8.8 refers to - the player has not played at the casino on an individual basis.

@Hadeel - if you could send me your information by PM I will look into your query.

@Chuchu59 - based on some digging I've done to locate your Splendido account - I believe that you are based in Hong Kong and we are not able to do refunds to Moneybookers for users in Hong Kong. This was communicated for the last payment in August 2012 as well - however the PMOP details weren't changed. If you can PM me your new preferred method of payment I will get this changed and your $70.19 sent to you. You will also receive a phone call from our customer services team today to get this information. If I have the wrong information - please send me your account details at Casino Splendido - and I will look into this matter.

My own issue aside, you have not addressed the issues raised. You simply brushed them aside with sweeping statements in accordance with your beliefs (Ha!).

As for my issue, you only started the SKRILL excuse yesterday though the cashout was initiated on 28 April. Like I said, I had made half a dozen deposits via ecocard. I only received an email yesterday and promptly replied. Why did it take you 2 weeks to do that? I didn't bother contacting you just to see what you guys are doing and it seems you are trying to delay w/d processing for virtually any amount. Should you have been sincere on the SKRILL matter you should have contacted me 48 hours after I initiated my cashout.

 

[Webzcas]

How convenient, it's now the weekend and still no response from the Roxy Rep concerning the affiliate issue. Even though the rep stated in this thread just one page back that the affiliate issue was being discussed in the thread in question over in the Affiliate Issues forum. Well it certainly is by webmasters, but even though you have read the thread several times now, you have decided to not enter into any discussion.

I used to love Roxy Palace Casino. I even had one of my biggest payouts there hitting five scatters on Tomb Raider several years back. But now, the lack of communication, the affiliate issue and how these player issues have been addressed in this thread leads me to believe they have turned to the darkside.

 

[Casinomeister]

Just as an FYI - Roxy is involved in casino management, the affiliate side of things are monitored by the affiliate manager. The person who should be addressing the affiliate issues should not be "Roxy" but "Roxyaffiliates". The forum's main contact for the affiliate program is on leave at the moment. But hopefully "Roxy" can forward any information that the affiliate department can give us.

 

[Webzcas]

Just as an FYI - Roxy is involved in casino management, the affiliate side of things are monitored by the affiliate manager. The person who should be addressing the affiliate issues should not be "Roxy" but "Roxyaffiliates". The forum's main contact for the affiliate program is on leave at the moment. But hopefully "Roxy" can forward any information that the affiliate department can give us.

I know hence I PM'd the RoxyAffiliates account here and not the Roxy account on the 1st May. So far no response from anyone at Roxy Palace on this issue, some ten days later.....

 

[MisterBJ]

I know hence I PM'd the RoxyAffiliates account here and not the Roxy account on the 1st May. So far no response from anyone at Roxy Palace on this issue, some ten days later.....

Read the signs, Not a good sign.