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ROXY PALACE LOCKING U.S. ACCOUNTS TODAY

Discussion in 'Online Casinos' started by Professor, May 29, 2007.

    May 29, 2007
  1. Professor

    Professor Dormant account

    Occupation:
    Webmaster - Community Moderator
    Location:
    DontArrestMe USA
    Roxy drops US Players in June!

    I just received the following notice:

    :what:
     
    1 person likes this.
  2. May 29, 2007
  3. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    Oh that's too bad. I knew something weas up when I didn't receive their weekend mailing.
     
  4. May 29, 2007
  5. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    HOPE THEY PAY EVERYONE

    They owe me money and they said the check was mailed 5/16 but I haven't received it.
     
  6. May 29, 2007
  7. 1819

    1819 Dormant account

    Occupation:
    retired athlete
    Location:
    ny,nj,fla
    since i am in an evil state i havnt played there since the bomb hit. it is too bad for the rest of you, that was my fav casino.
     
  8. May 29, 2007
  9. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Tried to login at Roxy Palace to check status of withdrawal and account locked!!!

    Support said all U.S. accounts locked because no longer accepting u.s. player bets.

    NICE OF THEM TO GIVE US NOTICE

    I requested a list of all my transactions from 1-1-05 to present.
     
  10. May 29, 2007
  11. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    ALL U.S. ACCOUNTS ARE LOCKED ROXY AND VEGAS SPLENDIDO

    My account was locked. called support . advised all U.S. players accounts have been locked.

    Not sure what that means for players who had account balances.

    THEY SHOULD HAVE GIVEN ADVANCE NOTICE BUT THEY PROBABLY WANTED TO GET AS MANY DEPOSITS AS THEY COULD BEFORE THEY LOCKED PLAYERS OUT.[/B JACKASSES
     
  12. May 29, 2007
  13. EasyRhino

    EasyRhino Dormant account

    Occupation:
    Analyst
    Location:
    San Diego
    Bummer, I never did figure out how their weekly bonuses worked, anyway. Guess I can uninstall now!
     
  14. May 29, 2007
  15. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    They didn't lock ALL the accts just yet.

    I'm disappointed they're only telling affiliates so far and not the players. Someone could logon now and deposit only to get locked out in the middle of play.
     
  16. May 29, 2007
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth


    This is really bad - here we are only three days from their withdrawal from the US market and they have apparently not yet had the courtesy to email their US players and arrange for them to make orderly withdrawals from their accounts.

    I'm going to speak to the software provider about this because this is definitely not typical Microgaming behaviour.

    Is there anyone else who can back up footdr's experience with a similar story?

    BTW this group is eCOGRA accredited, and I'm pretty sure the CEO there will be less than happy about this sort of behaviour. I recommend that you make an online complaint at You must register/login in order to see the link.
     
  18. May 29, 2007
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    ROXY AND SPLENDIDO EXIT U.S.A.

    But is it being done in a professional manner?

    Marketing affiliates for online gambling operations Roxy Palace, Casino Splendido and Roxy Poker were informed by the owners this week that the three venues would be withdrawing from the US market with effect from June 1st 2007. The sites were formerly available to American online gamblers resident outside the 11 states which expressly forbid online gambling.

    Interestingly, bearing in mind the previous dominance of US players in the market, the owners say that the contribution of bets from US players to their operations currently comprises "...an insignificant amount to the group and most affiliates have low exposure to that market."

    The communication goes on to assure affiliates that Roxy properties are well established in non-US foreign language and English speaking markets, having been active in marketing in this sector for three years. At present the casinos are offered in English, French, Italian, German and Dutch, and over the next month several other languages will be added.

    The real downside for Roxy et al players, however appears to be the owner's lack of communication with the US players who use these venues.

    Professional online gambling companies shutting out US players in the past have ensured a sufficiently generous time window exists for them to withdraw their funds in an orderly manner, and the arrangements for this have been explained in emails to players giving them details of the exit plan from their perspective.

    This does not appear to have been done and, only days away from the announced exit date, this is a sad reflection on the company.
     
    9 people like this.
  20. May 29, 2007
  21. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    ROXY NOT WAITING UNTIL JUNE 1

    If by Professional manner you mean notifying their vip players and loyal customers, the answer is NO

    They advised the affiliates that effective june 1 they would discontinue accepting u.s. bets, but LOCKED players accounts 5/29(maybe yesterday for all I know as I did not attempt to login until 5/29.

    Mind you,I have been in communication with regarding my pending cashin via check daily for the last week. They never mentioned Locking my account or the new policy effective 6/1.

    Also, there has been no formal email to players, at least I haven't received one. I don't

    Also, players had no opportunity to use accumlated COMP points,play their remaining balance or print-out their cashcheck statement. Although I was advised I could request a statement.

    I had something similiar to this happen at another group. They took deposits right up to the last minute.

    They don't want to give advance notice because many players wouldn't deposit knowing their accounts would be locked the next day.

    They also wouldn't want players to use their loyalty balances AND win.

    I DONT BELIEVE U.S. PLAYERS WERE NOT BIG BUCKS, I think they were having problems paying u.s. players and the options are getting worse.

    They will all start bailing one by one.
     
    Last edited: May 29, 2007
    1 person likes this.
  22. May 29, 2007
  23. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    NOT ALL ACCOUNTS LOCKED YET

    I think someone else should call them. I was told all U.S. accounts were locked. But, maybe they just started locking them or could be they are locking those with zero balance first so the player wont deposit, which is a good thing.

    Sorry I didn't get more info, I did mention I didnt think the policy took effect until june 1 but he didn't offer a response.

    I double checked my email, I didn't receive a notice that my account had been locked.
     
  24. May 29, 2007
  25. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Quite an awful way to shut down US players. They should give a specific time frame and atleast let the players know about it.

    On the other hand, I have never considered this group to be very upfront or ever being a 'leader' in the industry.
     
  26. May 29, 2007
  27. tim5ny

    tim5ny Quit Gambling

    ...and Splendido was touted as so great by the masses here once!
     
  28. May 29, 2007
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Why are the REPUTABLE casinos behaving like rogues now - this is unnecessary, they are NOT Neteller!

    I thought Roxy were the cream of the crop - seems I was wrong.

    Yet again, players find out when they see accounts locked. Why should non-US players in their core market still trust them, who knows when they might decide to pull out of another market in the future, this could be for legal OR business reasons, but players are never told, yet if players did not exist, neither would the casinos.

    Perhaps the rest are going to follow suit over the summer, who knows? The players don't.
     
  30. May 29, 2007
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They have done this so quickly, and with such lack of communication that Bryan still has them accredited and AVAILABLE to US players (bar 11 states), yet they have locked the accounts now - this is just how Neteller did it. The US market may be an insignificant one for the group, but that does not mean they can be treated like trash - NON US players have seen how our US friends have been treated, and our business is still desirable.
     
    2 people like this.
  32. May 29, 2007
  33. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I was able to log in to the flash casino at Roxy and navigate around in the software.

    However, I can confirm that I have NOT received an email from Roxy or Splendido regarding dumping US players on June 1. :mad:
     
  34. May 30, 2007
  35. Pocketdiggers77

    Pocketdiggers77 Gamester

    Occupation:
    Systems Analyst
    Location:
    On Top of Old Smokey
    F'ing Bullshit. Sorry I ever signed up at vegas splendido. I'm sick and tired of being treated like this.
     
  36. May 30, 2007
  37. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    This has now been reported and I hope to see some action in the near future. Players have not been given sufficient notification or notice that this is happening on June 1 and that is not acceptable or professional.

    Footdr (and anyone else aggrieved by the above who wants to clear account balance and comp points in an orderly manner) please submit complaints to eCOGRA's FGA - that makes it official and gives them hard facts and legitimate complaints with which to work.
     
  38. May 30, 2007
  39. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    QUOTE: ....NON US players have seen how our US friends have been treated, and our business is still desirable. UNQUOTE

    And that's something that this operator should bear in mind. If this company is prepared to do this to US players, it may, under other circumstances, be prepared to do it to others as well!

    This situation is not irretrievable:

    Extend the deadline;

    Stop taking US deposits and

    Communicate with US players, giving them options to clear their accounts and comp points within a reasonable timeframe.
     
    1 person likes this.

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