Monika:*Hi, how can I help you today?
Me:*Hiya
Me:*I deposited a couple of days back for 100% bonus and 100 free spins, the second 50 spins don't seem to have been added
Monika:*If you deposited on Sunday or Monday, the second set will not add for you, as the offer is expired
Me:*eh? so you send an offer out saying deposit up to sunday and get 100 spins, but you can't as it expires before you credit them,?
Monika:*It says the offer expires on Sunday midnight. Unfortunately this includes the free spins also
Monika:*Let me take a look into your account - what is the account login or email, please?
Me:*so your terms and conditions say they expire after 7 days but you just change that without telling the customer?
Monika:*- to see, if there is anything I can do about this
Me:*xx
Monika:*This is not a question of a bonus expiry. The offer ends on Sunday midnight and from then on, nothing further should be added.
Me:*You add 50 free spins immediately then 50 24 hours later. If I deposit on Sunday as per the offer then how can i possibly get the second 50 then?
Monika:*You will not receive them anymore.
Monika:*I am sorry about any disappointment
Me:*can you show me in the terms where it says even though it states 100 free spins you will only get 50
Monika:*one more moment, please -
Monika:*It states you can avail until Sunday midnight. This is concerning the second set of free spins also.
Monika:*just a moment, please, I will review your account now
Me:*yet doesn't mention that anywhere I can see, can you link to that specific term please?
Monika:*There is no specific term, the term is that the offer expires on Sunday
Me:*so you just make that up then? It states the offer expires Sunday but also states 100 spins split over 2 days and the terms and conditions linked to clearly states the spins expire after 7 days
Monika:*I was looking into your account to see, if I can credit these or anything else, unfortunately the bonus ratio is very high at the moment, unfortunately there isn't anything I can further add at the moment.
Monika:*The offer expires on Sunday midnight, Colin, this means from Sunday midnight onwards, nothing should credit, the offer has already expired.
Monika:*There is no need for a separate term, although I do understand your disappointment and what you mean.
Me:*ok, well I only deposited for the bonus offer that you sent out so I will have a refund then please for the deposit I made
Me:*I'll be posting this chat on Casinomeister too along with the original email as a warning to others
Monika:*I am really sorry to disappoint, Colin, unfortunately there isn't anything I can change about this.
Me:*have you arranged the refund as requested?
Monika:*I am sorry, Colin, there will be no refund
Me:*ok I will chargeback through my card. Your choice, so thats what i will do. Please close my account and remove me from your spam mailing list
Monika:*Please note your account was now closed.
Monika:*Unfortunately we do take Chargebacks very seriously.
Monika:*Upon your request your account was also unsubscribed.
Monika:*Is there anything else, I can assist with?
Me:*nope, you are scammers, I have posted a warning on casinomeister as stated
Monika:*I hope you posted this chat, as promised?
Me:*why would you hope that? Not yet I have asked others how they read the offer first, if I am wrong I will take no further action, if others agree with me I will chargeback as stated.
Monika:*In similar situation I can always review your account, unfortunately on your account we have 200% claimed in bonuses against your deposits, therefore there is no further room for a discretionary bonus.
Me:*it is not discretionary, it is the offer you sent out
Monika:*I ask, because the actual chat conversation shows the truth - as opposed to a comment.
Monika:*And the offer has terms and conditions we need to adhere to also.
Monika:*I am sorry about the disapointment caused, Colin.
Monika:**disappointment
Me:*yes I know it does, I will be posting it regardless of answers, but did not want to prejudice anyones answers.
Me:*you say you have terms and conditions you need to adhere to yet when I asked you to show me it you said there wasn't one
Monika:*Ok, I like that. I am the same, do not like prejudice.
Me:*I will ask again though, do you have a link to the terms that state if you deposit Sunday you lose 50 of the spins, just so we are 100% clear
Monika:*Well, we do state in the terms of the offer it is only available until Sunday midnight and have already explained this also means no further free spins after this time, as they are part of the offer.
Monika:*You can use your email - it says it there in the first place and there is also a link to the terms.
Me:*
Old / Expired Link
Me:*thats the terms linked to, where does it say anything you have said above please?
Monika:*These are the Welcome Bonus terms
Me:*yes, thats where the email link takes you
Me:*i right clicked and copied link directly from the email then pasted to you
Monika:*unfortunately these are not the correct terms for this offer.
Me:*unfortunately they are the ones you sent
Monika:*as per the email, the offer expires on Sunday midnight, this is the only term you need.
Me:*what, so no wagering requirements on the 100% or anything?
Me:*if they aren't the correct terms, can you link me to the ones that should have been sent so I can see them please?
Monika:*The wagering requirements are the same for all of our bonuses.
Me:*so it ending sunday isn't the only term i need? Again though can you link me to the correct terms and conditions for this specific offer please?
Monika:*For the rest please see the Bonus Terms and Conditions
Monika:*and of course the General Terms and Conditions
Me:*nothing in either of them states what you are saying to be true, and the 2 replies on cm so far aren't in your favour either
Me:*
https://www.casinomeister.com/forums/threads/roxy-palace-bonus-question.76849/
Monika:*Ok, we also have this term:
Monika:*The casino reserves the right to modify, alter, discontinue or terminate these promotions at any time for any reason whatsoever without notice to the end users, using reasonable efforts to provide such notice in advance.
Monika:*In the email sent it does state the offer is available until Sunday midnight.
Me:*what reasonable effort did you use to inform me it had changed?
Monika:*You had this stated in the email.
Me:*what that you had changed the terms after the email was sent? How could you possibly have done that?
Monika:*There was no change, but you have been advised the offer expires on Sunday.
Monika:*Is there anything else, I can help you with?
Me:*a link to the promotional terms and conditions please for this specific promotion, as I have asked now on numerous occasions?