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Roxy / 32Red going bonus and cash balance on bonuses

Discussion in 'Online Casinos' started by dusky, Feb 28, 2018.

    Feb 28, 2018
  1. dusky

    dusky Experienced Member

    Occupation:
    Programmer
    Location:
    England
    A good move for everyone all round I think in terms of the latest UKGC change to terms and conditions.

    Player's can still have the risk of playthrough if needs be and the casino is protected by the bonus balance part of the offering.

    Just on the whole, had casino's not gone crazy by modifying and modifying terms of bonuses, adding spurious games, max bet limits, reams and reams of terms that are on different pages, unordered disallowed games (My personal favourite!) and everything else then it would never have been on the agenda of the UKGC anyway.

    Good on them though, I think it's a system that works for both parties and isn't really beneficial to either unfairly.
     
  2. Feb 28, 2018
  3. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    What do you mean?

    You mean they are going to be the same as Leovegas, Slottyvegas, betat? where you use cash balance first and can withdraw and forfeit the bonus funds if you withdraw before you use bonus cash?

    Your post didn't even give any details about it?

    I didn't get an email from 32red I never have for a very very very long time, no idea why?
     
  4. Feb 28, 2018
  5. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    No they will have the same system as Casumo where you can cash out anytime, and where a part of your winning goes to the cash balance and another part to the bonus balance, depending on how much the bonus was for.

    My guess is that this will have an effect also for us outside of the uk. Only got an email from 32Red so far but I'm sure there will be more.
     
    gilliebean likes this.
  6. Feb 28, 2018
  7. pinnit2014

    pinnit2014 Meister Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Noticed that High Roller still offering a 100% bonus that locks cash and bonus together. Cutting it a bit fine :rolleyes:
     
  8. Feb 28, 2018
  9. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Hey Tirilej,

    I hope you are well.

    I can confirm the new bonus settings apply to bonuses regardless of a player residing in the UK. We feel that the flexibility to withdraw is a positive one and hopefully the small change to the bonus / cash wagering split won't interrupt your experience too much.

    It's work in progress really and we may be making some tweaks as we go along, but hopefully nothing major.

    Mark
     
    ternur, zellie, Tirilej and 1 other person like this.
  10. Feb 28, 2018
  11. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Had the email earlier and must say, liking the idea already, used to clearing WR in full or bust anyway so this can only be an improvement.

    More info here You must register/login in order to see the link.

    Similar to Casumo and back in the day Digimedia sites setup
     
  12. Feb 28, 2018
  13. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Now we can just hope that you will go back to offering a bit higher bonuses again also.
    There is no wrong having some hope you know :p
     
    KasinoKing, ternur and dusky like this.
  14. Feb 28, 2018
  15. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Isnt that tying up the clients cash still though - e.g I take a 100% bonus, get lucky but can only withdraw half before wagering. Im guessing its met with the regulators approval though otherwise they wouldn’t have done it
     
  16. Feb 28, 2018
  17. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    No not the cash, but you will not get all winnings since some is placed in the bonus balance.
    I suggest you log in and then you will be directed to the new rules immediately. They explain it much better than I can :)
     
  18. Feb 28, 2018
  19. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Although that new system will be a good thing as a whole. It still wont bring me back to playing at 32red. The fact they will not do weekend cashouts and only do 2 batches each day during the week. And on top of that they still do not have other slot providers is enough for me to not come back to 32red.
     
    deepsky2 likes this.
  20. Feb 28, 2018
  21. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    One batch.
    I assume you do know that they have been bought up by Unibet. Things will change, but maybe not tomorrow....
     
  22. Feb 28, 2018
  23. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I like how it's written that 32Red are making this huge gesture for the benefit of their players, when in fact they've been forced into it by the UKGC :laugh::laugh::laugh:
     
    Nate, theapple, deepsky2 and 2 others like this.
  24. Feb 28, 2018
  25. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Well given the stick they've had in the last couple of years, where they tried to dismantle their own business with ludicrous anti-player measures, this is at least a positive step forward. Whether they've been 'made' to alter their bonus structure or whether it's an internal decision doesn't matter too much. The player benefits :cool:
     
  26. Feb 28, 2018
  27. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Yeah i do know but forgot lol
     
  28. Feb 28, 2018
  29. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Creative licence allowed hey Brian? Us marketing folk will add a positive spin to anything :) - but obviously we need to make a big thing about the positive change?

    Hope you are well.
     
    Last edited: Feb 28, 2018
    ternur, funnymunny, dpp00 and 2 others like this.
  30. Feb 28, 2018
  31. judgenico

    judgenico Experienced Member MM

    Occupation:
    postal worker
    Location:
    norfolk
    yes i thought that when reading also:D
     
  32. Feb 28, 2018
  33. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    BREAKING NEWS!!!, Brain found the 'like' button :p
     
    gilliebean, Mark_32Red and Tirilej like this.
  34. Feb 28, 2018
  35. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Who's Brain? :p
     
    Jono777 likes this.
  36. Feb 28, 2018
  37. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    lol, was gonna edit but I'll leave it there ....
     
    goatwack and brianmon like this.
  38. Mar 1, 2018
  39. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    32red is bought by Uni bet? I'm not sure that is a good news.

    I remember last year a player made a complaint about Unibet-he asked withdrawal, the casino sent money to a wrong bank account-100% casino fault-.
    When the player contacted the casino because no money showed up on his bank account he was told the money went to wrong bank account and the owner of the account refused to give money back so there was nothing the cadino could do and the player would receive nothing.
    The scary thing was this was not a message from just a under-trained CS, that was the message from the rep here by PM to the player too.

    The problem was resolved after the player posted the incident here but before that the casino's attitude was "We don'the care if you get the money or not. The casino made a mistake and the player is the one will lose money for that."
    I 'm wondering what would have happened if the player had not posted the complaint here.

    32 red have stepped back when it comes about withdrawal time and responsible gambling issue in the past but at least they could be trusted with the player's money, but not so sure we still can trust them after it is controlled by Unibet.

    Anyway I stopped playing at 32red long time ago and it looks like they add one more reason not to go there for me.-though this change to bonus system is quite good I think.
     

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