Roulette69 issue - PAB rejected - player upset

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sally_bairnish

Banned User
Joined
Jul 6, 2009
Location
London
Hi,
I feel other people should be warned about Roulette69. They steal money.

I was 3600 up at Roulette69 playing their slots with NO BONUS, and they are refusing to pay me out. I have adhered to all their terms and conditions, which they agree with. They do not want to pay me as they say I am 'linked to other players' and a 'bonus abuser'. They have given me no evidence of this. I have played on my own the whole time.

After posting a PAB with the Max guy in this forum, he came back after 2 weeks calling me a 'fraudster', closing my CM account and saying that he's not going to tell me what evidence they have of my 'fraud' as they 'do not normally disclose to the public forensic information they use to track and isolate fraudsters'.
It appears this is a common theme CM like to hide behind when they have no evidence to protect their affiliate income. CM also seem to have disregarded a point on their own site 'Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.'

Please note that I am not going to hide ANY information by saying it is 'confidential information', apart from my address or phone number.

Here's the story;
I had about 1000 to play with and see they had a 4 tier slot bonus structure on signing up. Their terms said I could deposit any amount for each tier of the bonus. As the bonuses incramently increased, it seemed obvious to deposit the minimum (30) for the first 2 smaller bonuses and maximum for the last 2, to get the maximum bonus. Support also told me this was fine.
I played a while on slots and lost all my money :(
I felt my luck had to change at some point so borrowed some money and I deposited a 400 more without a bonus and increased my spin size. All the time I played slot machines.
I got a couple of big hits on the slots taking my balance to over 5,500 and carried on playing for a while longer.
My luck seemed to have run out after going on bit a bad run so I stopped on 5,000 exactly and withdrew.

I sent all my ID to them. In the time I was waiting for them to authorize my ID, I got a new mobile number as I didn't pay the bill on my old one. Roulette69 asked for my new mobile bill which I sent to them and they called me on it to verify me.

I then had a very odd conversation with a guy called Steve from Roulette69. He said they weren't going to pay me because my account is linked to other accounts. Here are the points he mentioned, each one just seems like antother excuse plucked from thin air trying to get out of paying legitimate winnings.

My phone number didn't connect. - I sent them a bill for my new number, they seemed to accept this.

My IP address is similar to other players.... - I spoke with my ISP and they said my IP address is unique and that several million people in and around london will have a similar one.

I played similar games to other players - over 95% of my wagering was on slots and I think I played nearly every slot there was to play. Surely most of their players play slots? I don't see how people can get around this. Also, my play with the bonuses I got had to be on slots.

He said I was a bonus abuser as I bet the majority of my balance for the first 2 smaller bonuses of about 30. - It doesn't say I can't do this in their terms and I lost the bonus anyway so don't see what relevence this has.

I played similar bet size to other players - I played slot spins of between 1 & 35. varying up and down all the time. The majority of my spins were probably around 20. I don't see how I am supposed to know what other players do. I always play similar spin sizes at the couple of other casinos I have played at.

I am a bonus abuser - I don't see how this is possible. I googled bonus abuser and it appears you need to play blackjack to abuse bonues. Also I lost all the bonuses I received so don't see how I 'abused' them. I won my money depositing with my own money as it seemed impossible to complete their rollover thing I had to do.

If Roulette69 have got any further information about what I have done wrong then I would like to hear it. I've got nothing to hide, I just got lucky and would like my winnings, I have had my fair share of losses so this has really left a bitter taste in my mouth as I thought I finally got a big win.
 
Yes you are right. The reason is that they don't want to compromise their affiliate income.

If they can tell the good people of this forum what evidence they have, please post it, I have nothing to hide.

They will hide behind the confidentiality thing, I assure you
 
Thanks, so do I.
If they can just explain what I have done wrong I will leave it, and I can learn for elsewhere.
But not being paid was demorilising enough, I then get called a 'fraudster' to rub salt in my wounds :mad:

How many fraudsters you know who play a slot machine? I just don't get it.
 
Yes you are right. The reason is that they don't want to compromise their affiliate income.

If they can tell the good people of this forum what evidence they have, please post it, I have nothing to hide.

They will hide behind the confidentiality thing, I assure you


I advised you not to post this. Be it on your own head if you get this account banned as well. Hope your friend isn't too miffed.

Casinomeister does NOT work under the "affiliate income" model. The site takes paid advertising from accredited casinos. This ensures both a steady income stream, and NO conflict of interest (such as the site making more money if players lose or don't get paid).

You should get your deposit back from the casino, but they are clearly disputing the validity of your winnings.

You may well have to follow this thread as a "guest", because I can't see this other account lasting much longer now that you have "broken cover".
 
FWIW, I've seen CM go after much bigger fish than R69 :p

Hopefully Max will give some details about your case.

That is something i sure would like to see, the details of this case, just to know that this is a up and up casino and ran by good management:) ...............laurie
 
I did get my deposits back, just not my 3,600 winnings.

Are the above reasons enough to take my money? What about the rule CM has for accredited casinos? I have broken no T&C's.
What advantage can I possibly get from playing the slots without a bonus?
I've played a few microgaming slots before and never had a problem like this, when I win I get paid, that's it.
 
I did get my deposits back, just not my 3,600 winnings.

Are the above reasons enough to take my money? What about the rule CM has for accredited casinos? I have broken no T&C's.
What advantage can I possibly get from playing the slots without a bonus?
I've played a few microgaming slots before and never had a problem like this, when I win I get paid, that's it.

So why were you banned from CM? Was it for doing a PAB? Im a little confused on that part of it:confused:................laurie
 
Do you think the list of things Roulette69 said to me is evidence of fraudulent activity? If that is the consensus then I will politely disagree and bugger off
 
I was banned forever for posting a false PAB :)

Evidently there was some fraudulent activity going on and they banned them.


So did you file a false PAB ? Did you really have 3600.00 due? I sure would be afraid to do a PAB if this was the case, if its going to get you banned:eek:


Who is banned them ? Was there more than one person involved?

Damn im nosy tonight:D............laurie
 
So did you file a false PAB ? Did you really have 3600.00 due? I sure would be afraid to do a PAB if this was the case, if its going to get you banned:eek:


Who is banned them ? Was there more than one person involved?

Damn im nosy tonight:D............laurie

No it's not a false PAB, I'm just telling your Max's reason for banning me. This is my workmates account which she doesn't use.

I signed up to R69, got a bonus, lost, then deposited 400 of my own money (without a bonus) and won. R69 aren't paying me as they say I am a fraud. I had a long conversation with a guy from R69 and his 'evidence' of fraud was pathetic (in first post of this thread). They just don't like paying out big wins.

I was astonished to see that Max agreed with R69, he is saying he's not going to tell me the reasons (as they have NO solid reasons)
 
Did you really have 3600.00 due?

Yep here's the timeline;
Deposited 1000 in total for some of their signup bonuses.
Lost ALL my money trying to get through the stupid wagering requirement. :mad:
Deposited 400 more and got a couple of big hits on the slots taking my balance to 5000! :)
Got paid my total deposits back of 1,400 and told I couldn't have my winnings for pathetic reasons.
 
No it's not a false PAB, I'm just telling your Max's reason for banning me. This is my workmates account which she doesn't use.

I signed up to R69, got a bonus, lost, then deposited 400 of my own money (without a bonus) and won. R69 aren't paying me as they say I am a fraud. I had a long conversation with a guy from R69 and his 'evidence' of fraud was pathetic (in first post of this thread). They just don't like paying out big wins.

I was astonished to see that Max agreed with R69, he is saying he's not going to tell me the reasons (as they have NO solid reasons)

Your workmates account? Ok I came in the middle of this. sorry,
 
No it's not a false PAB, I'm just telling your Max's reason for banning me. This is my workmates account which she doesn't use.

I signed up to R69, got a bonus, lost, then deposited 400 of my own money (without a bonus) and won. R69 aren't paying me as they say I am a fraud. I had a long conversation with a guy from R69 and his 'evidence' of fraud was pathetic (in first post of this thread). They just don't like paying out big wins.

I was astonished to see that Max agreed with R69, he is saying he's not going to tell me the reasons (as they have NO solid reasons)


I would want to know 3600 reasons why imo, that is if your on the up and up about what you said went on, Maxd is most of the time on the players side, so i guess thats why im asking so much, he tends to be fair minded on most PAB issues, so maybe he will respond..........laurie
 
I hope so. I would have just left it, but he called me a fraudster. Quite an accusation really. Even if I did have multiple casino accounts, is that fraud? Also, aren't people only guilty when it is proven? Saying I have broken the law is quite wide of the mark to say the least.
 
If the OP deposited and won with his own money (Without a bonus). And the funds are not stolen. The casino should pay. They can close his account if they feel like it. But if the OP would have lost. Chances are they would have kept his deposit. I've seen underage people in real casinos and get kicked out. But they were paid in full cash if they had chips. Unless the OP committed fraud using funds, then I don't see why the OP shouldn't get his money. If they gonna say the OP had multiple accounts. That's still no reason to deny payment on 100% cash deposit
 
he tends to be fair minded on most PAB issues, so maybe he will respond..........laurie

That's because you don't see the ones he refuses as he bans the person from posting again.

This account will probably be banned soon too, he will then say the information about my 'fraud' is confidential or something and expect people to take his word for it. Then their accredited casino can continue to rip off the winners.
 
If the OP deposited and won with his own money (Without a bonus). And the funds are not stolen. The casino should pay. They can close his account if they feel like it. But if the OP would have lost. Chances are they would have kept his deposit. I've seen underage people in real casinos and get kicked out. But they were paid in full cash if they had chips. Unless the OP committed fraud using funds, then I don't see why the OP shouldn't get his money. If they gonna say the OP at multi accounts. That's still no reason to deny payment on 100% cash deposit

Thankyou.

Nope I played without a bonus and played slots. I've been reading a lot about casinos since all this started and I don't know of any gain I could have received by depositing my own money into slots and playing games the casino has the advantage on.

You gotta ask yourself, what is the motive behind my 'fraud'?

If I have missed something then someone please educate me.
 
I hope so. I would have just left it, but he called me a fraudster. Quite an accusation really. Even if I did have multiple casino accounts, is that fraud? Also, aren't people only guilty when it is proven? Saying I have broken the law is quite wide of the mark to say the least.

I don't know what u mean here? are u saying you did have multiple accounts?

And in the casino's eyes yes this makes u a fraud/bomus abuser.

If so this is almost against every casino's t&c with some exeptions.

Cheers matt,
 
Casinomeister does NOT work under the "affiliate income" model. The site takes paid advertising from accredited casinos. This ensures both a steady income stream, and NO conflict of interest (such as the site making more money if players lose or don't get paid).

Are you certain about that Vinyl? Personally I think you are wrong here. I may be wrong as well but if Bryan were not making any money off of his affiliate banners he has listed here then he would also need no affiliate tags attached to them as well, don't you think. I do agree with you though that the site takes paid advertising from accredited casinos in order to be listed there in the "Accredited Casino List Section".

It would be nice for Bryan to clear this controversial issue up once and for all as there has been way too much speculation on it over the years that continues to pop up several times each year but we are all still left without the true answer. Personally I see no reason at all for any secrecy regarding this.

I have stated in many posts that I too would charge the accredited casinos a listing fee for the exclusive exposure they are guaranteed by being listed on the "Accredited List" but for you to imply that Bryan makes no money as an affiliate is absurd IMO.

Others may have a different opinion as well Vinyl........

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