Resolved Rome Casino hasn't paid me in 8 weeks owes me $13,200

luvmycop

Dormant account
Joined
Nov 11, 2011
Location
united states
Rome Casino

It took them almost 3 months to pay, and only after making complaints in a forum because they ignored you, and you have GONE BACK??

I give up.


So you are saying only after you made complaints, and where should i do that. Very disappointed i have made numerous deposits and they take money within hours. Not sure why its so hard to contact me by email, and no in chat will answer any of questions.. What to do?
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
I would love to know how many players that dont know this forum or the services are getting the screw over from Rome.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
It took them almost 3 months to pay, and only after making complaints in a forum because they ignored you, and you have GONE BACK??

I give up.

I agree 200% ... must be some masochist thing.
Edit....harsh....in danger of infractios and stuff....lol
I give up with you Nifty, if there's room for one more.
 
Last edited:

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
So you are saying only after you made complaints, and where should i do that. Very disappointed i have made numerous deposits and they take money within hours. Not sure why its so hard to contact me by email, and no in chat will answer any of questions.. What to do?

A good start would be to contact Rome VIA PM. Just click on their username in this thread and select private message.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
It took them almost 3 months to pay, and only after making complaints in a forum because they ignored you, and you have GONE BACK??

I give up.

How true! Bryan and co. have to put up with casinos that habitually delay payments and yet players voice out they will return playing as if nothing has happened. OK I also give up.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
It's very clear that Rome have a deliberate process when it comes to withdrawals, especially when larger sums are involved:

1. Delay payment.

2. Tell player their payment is "on the way"

3. After a few weeks, ignore player.

4. Wait for player to lodge complaint with mediation service or post their complaints in the forums.

5. Take complaint onboard very quickly and promise to deal with it

6. Pay player in short order.

Actually, its clever in a way, because once 4,5 & 6 are done everyone forgets about 1,2 & 3. It makes Rome look.like the "good guys" because they are so willing and swift to resolve the complaints. It has worked a charm convincing certain other complaint services of their integrity....thankfully Bryan has been a little more cautious.

It's a terrible way to treat players and it is absolutely rogue imo. Fair enough if this process happens once or twice....no operator is perfect.....but this has become their MO and members need to be aware of it.

I feel sorry for players that don't visit forums and who have probably been stiffed by this mob.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
When payments are delayed for a considerable period honest casinos , other than ultimately making payments and apologising to the players, explain the reason for the delay. Rome casino has far too many similar issues so I am tempted to believe this is a deliberate attempt not to pay out. When the number of 'resolved' cases reaches a high figure Nifty's post above makes sense and I would brand them as 'smart rogues'. Resolving a case doesnt mean much without a valid explanation imo.
 

luvmycop

Dormant account
Joined
Nov 11, 2011
Location
united states
Rome Casino

When payments are delayed for a considerable period honest casinos , other than ultimately making payments and apologising to the players, explain the reason for the delay. Rome casino has far too many similar issues so I am tempted to believe this is a deliberate attempt not to pay out. When the number of 'resolved' cases reaches a high figure Nifty's post above makes sense and I would brand them as 'smart rogues'. Resolving a case doesnt mean much without a valid explanation imo.

I have spoke with Noah In pm HOPING something is done. To wait this long after being promised it was processed is a little rude. I contacted chat at casino today only for they to tell me that all my banking was just received today 14th of November 2011. When i have emails from finance, support, or stuart saying that all my documents were received approved and processed on the 16th of September. Now they are stating i have to wait 18 business days from todays date. REALLY not sure what is going on there at all, but i know im very very unhappy with the misleading lies from chat and also told different times to come back to speak with finance then i go back only to be told to email them again. Leaving for vacation soon was hoping to have money the is WELL OVER DO TO ME.. THEY WASTE NO TIME TAKEN OUT OF MY ACCOUNT FOR DEPOSITS. BUT HAVE TO PULL TEETH AND HAIR TO TRIED TO GET PAID.
HOPE NOAH IS ABLE TO COME THROUGH
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
From Noah

It's very clear that Rome have a deliberate process when it comes to withdrawals, especially when larger sums are involved:

1. Delay payment.

2. Tell player their payment is "on the way"

3. After a few weeks, ignore player.

4. Wait for player to lodge complaint with mediation service or post their complaints in the forums.

5. Take complaint onboard very quickly and promise to deal with it

6. Pay player in short order.

Actually, its clever in a way, because once 4,5 & 6 are done everyone forgets about 1,2 & 3. It makes Rome look.like the "good guys" because they are so willing and swift to resolve the complaints. It has worked a charm convincing certain other complaint services of their integrity....thankfully Bryan has been a little more cautious.

It's a terrible way to treat players and it is absolutely rogue imo. Fair enough if this process happens once or twice....no operator is perfect.....but this has become their MO and members need to be aware of it.

I feel sorry for players that don't visit forums and who have probably been stiffed by this mob.


Hi All,

OK, I understand that the latest complaints regarding delays may give this impression, but it is not true and we are definitely not 'smart rogues'.

We have recently had to resend some withdrawals, some of which have been very delayed. This is true. This has to do with US banking regulations and volume of withdrawals but is only temporary. This is definitely not our MO. We've reached where we are by doing well by our loyal players and when something like this happens it only detracts from what we're trying to do.

Our mistake, and its not a small one I'll grant, is not to have informed the players of this, as we were not sure how long the delay would be if at all and we did not want them to panic. In actuality, it caused more panic than anything else, ironic or not, it obviously was the wrong call, which brings me to announce the following:

We are not ignoring this and that we do care about player satisfaction. Jennifer our finance department head will not be continuing her employment with us, and a new finance person with a solid background in customer relations will be taking her place and will outlay completely new procedures for handeling withdrawals so that players will be notified in advance if there are any issues with their withdrawal in terms of delays and will be able to keep track of their withdrawl status. I will share the new procedures with the forum as they are formed and completed.

Look, I undersand that the first thought is always one of a Casino trying not to pay, but we always pay justified winnings and are not interested in avoiding or delaying payment on purpose, its not good for anyone. We don't wait for players to post, most delayed players have emailed us and their issues were resolved. When they post we obviously help, it is not a causal connection.

I hope that the changes starting next week with the changing of personnel will reflect how important it is to us to provide good service and that we do not delay on purpose. Better to use actions and not rhetoric to accomplish this.

Kind Regards,

Noah
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
From Noah

I have spoke with Noah In pm HOPING something is done. To wait this long after being promised it was processed is a little rude. I contacted chat at casino today only for they to tell me that all my banking was just received today 14th of November 2011. When i have emails from finance, support, or stuart saying that all my documents were received approved and processed on the 16th of September. Now they are stating i have to wait 18 business days from todays date. REALLY not sure what is going on there at all, but i know im very very unhappy with the misleading lies from chat and also told different times to come back to speak with finance then i go back only to be told to email them again. Leaving for vacation soon was hoping to have money the is WELL OVER DO TO ME.. THEY WASTE NO TIME TAKEN OUT OF MY ACCOUNT FOR DEPOSITS. BUT HAVE TO PULL TEETH AND HAIR TO TRIED TO GET PAID.
HOPE NOAH IS ABLE TO COME THROUGH

luvmycop the CS you spoke with gave you the actual rules but not your specific situation. Your withdrawal is getting sent this week as I PM'd you.

Kind Regards,

Noah
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Before I start my ramble I would like to stress that I do not condone what recently got GoWild removed from this site, in fact I back CM`s decision 100% (no matter what my personal opinions are), but here, once again we have Rome casino deliberately stalling on payouts, can someone please explain how this outfit constantly does this (in the end it boils down to exactly what GoWild done, no matter what the circumstances are), and gets away with it?. I`ve lost count of the amount of times that the only reason a player got paid is down to them complaining and Noah sorting it out.

GoWild done this once and got removed from this site, come on Bryan, can you honestly say you feel *comfortable* with this constant flow of delayed payouts from this lot?, at the end of the day they are no different to GoWild, how many players at Rome that have been subject to this treatment, and have not expressed their predicaments at relative gambling sites, has Noah stumbled upon and ensured their payments?, my guess is none.
 

luvmycop

Dormant account
Joined
Nov 11, 2011
Location
united states
Rome Casino

I did pm you back asking you if my withdraw would be processed and in MY account this week. I didn't hear anything back after that email. Im glad they are trying to work on withdraw process with the casino because i do enjoy playing on this site.
But however it is very discouraging when you have chat personnel that always tells you the same thing. Come back later, they are not finance, contact support, come back tomorrow, finance is not here. Reach them by email I could go on.
I feel that the customer service could be alot better then what it has been and is. Also I feel that there should be a number where players can talk to a human being and not a computer. Main problem here is the communication, they do not answer any question and or emails. I have sent at least 8-10 i the passed 2 weeks and ZERO'S RESPONSE.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Hi All,

OK, I understand that the latest complaints regarding delays may give this impression, but it is not true and we are definitely not 'smart rogues'.

We have recently had to resend some withdrawals, some of which have been very delayed. This is true. This has to do with US banking regulations and volume of withdrawals but is only temporary. This is definitely not our MO. We've reached where we are by doing well by our loyal players and when something like this happens it only detracts from what we're trying to do.

Our mistake, and its not a small one I'll grant, is not to have informed the players of this, as we were not sure how long the delay would be if at all and we did not want them to panic. In actuality, it caused more panic than anything else, ironic or not, it obviously was the wrong call, which brings me to announce the following:

We are not ignoring this and that we do care about player satisfaction. Jennifer our finance department head will not be continuing her employment with us, and a new finance person with a solid background in customer relations will be taking her place and will outlay completely new procedures for handeling withdrawals so that players will be notified in advance if there are any issues with their withdrawal in terms of delays and will be able to keep track of their withdrawl status. I will share the new procedures with the forum as they are formed and completed.

Look, I undersand that the first thought is always one of a Casino trying not to pay, but we always pay justified winnings and are not interested in avoiding or delaying payment on purpose, its not good for anyone. We don't wait for players to post, most delayed players have emailed us and their issues were resolved. When they post we obviously help, it is not a causal connection.

I hope that the changes starting next week with the changing of personnel will reflect how important it is to us to provide good service and that we do not delay on purpose. Better to use actions and not rhetoric to accomplish this.




Well, I could retract the word 'smart' but definitely not the other word. You have been given ample opportunities to sort out your problems yet they persist and you are simply rehasing 'old' and 'used' explanations. If this came from a casino that's new on the block we should adopt a wait and see attitude but I am sorry your grace period is over. Whether you are delaying on purpose will be a lengthy debate. What is true, however, is that there are considerable delays and only players who bring issues to the open can get the issues solved speedily.
 
Last edited by a moderator:

sandykauf

Banned User - violation of posting rules 1.1, 1.6,
Joined
May 2, 2011
Location
fort washington
This casino is most defintely Rogue..Their intent is to not pay. Period. As soon as the player complains on public forums such as this one or gambling grumbles, then then respond. It may be good or bad ..e.g the player they stiffed out of 2500 claiming fraud and then this case where they lock the account. Why they are not in the rogue pit at this website, I'll never know.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Before I start my ramble I would like to stress that I do not condone what recently got GoWild removed from this site, in fact I back CM`s decision 100% (no matter what my personal opinions are), but here, once again we have Rome casino deliberately stalling on payouts, can someone please explain how this outfit constantly does this (in the end it boils down to exactly what GoWild done, no matter what the circumstances are), and gets away with it?. I`ve lost count of the amount of times that the only reason a player got paid is down to them complaining and Noah sorting it out.

GoWild done this once and got removed from this site, come on Bryan, can you honestly say you feel *comfortable* with this constant flow of delayed payouts from this lot?, at the end of the day they are no different to GoWild, how many players at Rome that have been subject to this treatment, and have not expressed their predicaments at relative gambling sites, has Noah stumbled upon and ensured their payments?, my guess is none.

GoWild was only removed from the accredited casino section. Rome Casino has never been accredited - as far as I know anyhow.
 
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