Rome Casino Fraud Gets Me

Lynchie51588

Dormant account
PABnononaccred
Joined
Aug 6, 2010
Location
Sandwich Illinois
So 2 months ago now I put a 50 dollar deposit into Rome Casino. Wow, big mistake, these guys are the absolute worst of the worst of fraudulent entities. But anyways, I put my money in and in a couple of hours im up to 1500 and I then cashout. I use bankwire for my method and am told it takes 18 business days.. Wow what a scam, but whatever, makes no difference, so I wait.. 30 business days go by and I start to ask questions on a cashout that is pretty big in my eyes. I ask the support people who go from saying "18 business days to", "sorry you have to contact finance to find that out." Well what do you know, finance@romecasino.com never answers any of their 100 emails from me! I can go on and on about how I've tried countless times to get through to the support people, and I even called them on the phone yelling and demanding some sort of supervisor or manager that had to have more brains then the people I was talking to, but to no avail. I come here in my last effort to try and get back the money that is owed to me. I go from being up 1500 to losing the 50 that I put in, and that aint right friends. Please help me Meister!!!! Get these guys.
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
Hi and welcome!:)

Some advice first.

It's always easier to get help when you are serious about your account here. "Location : hehe" isn't much of useful info to us. ;)

Please add som space here and there in your post. It's easier to read then.

To topic:

Rome has a rep here on the forum:

https://www.casinomeister.com/forums/members/

You can post him a privat message about your issue.

If you don't receive help from him you can do a PAB, Pitch a Bitch:

https://www.casinomeister.com/player-arbitration-pab/

Read carefully!


Additional info about Rome:

They use Rich Casino for some payouts(maybe all?). That email adress to finance might be to same finance department as Rich Casino. Rich Casino have recently been put in the rogue pit:

https://www.casinomeister.com/casino-reviews/azteca-casino/

I hope you get help from their rep here and please tell us how this ends up.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Rome Casino...started with a bang, going out on a whimper? :(

Where is that smooth-talking CEO of theirs nowadays?
 

Lynchie51588

Dormant account
PABnononaccred
Joined
Aug 6, 2010
Location
Sandwich Illinois
Another thing that is hilarious is that no matter what time you call up Rome Casino, a manager or supervisor is never available to talk to. You can call at prime time hours or you can call at night or on the weekends, you will never talk to anyone in charge or anyone that would HAVE to be able to do something. Its quite a set-up they got going on, this is why casino sites have a fraction of the people as poker does, these sites scare everyone away with their fraudulent payouts and customer service ethics. They will also not answer as to why a bnak wire would even take 18 business days even though it is now 2 months full of business days. OH and 18 is the MAX, but im on 2x the max somehow, make sense? Didn't think so.
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
From Noah

Hi Guys,

Thank you to the people that have PM'd me about the thread. Lynchie has also PM'd me and I am now investigating for her. Please allow me a day or so and I'm sure we will be able to clear this up.

Lynchie, once again I apologize to you I know it sucks to wait please let me help you in this matter and see what the reason is for the delay.

Kind Regards,

Noah











So 2 months ago now I put a 50 dollar deposit into Rome Casino. Wow, big mistake, these guys are the absolute worst of the worst of fraudulent entities. But anyways, I put my money in and in a couple of hours im up to 1500 and I then cashout. I use bankwire for my method and am told it takes 18 business days.. Wow what a scam, but whatever, makes no difference, so I wait.. 30 business days go by and I start to ask questions on a cashout that is pretty big in my eyes. I ask the support people who go from saying "18 business days to", "sorry you have to contact finance to find that out." Well what do you know, finance@romecasino.com never answers any of their 100 emails from me! I can go on and on about how I've tried countless times to get through to the support people, and I even called them on the phone yelling and demanding some sort of supervisor or manager that had to have more brains then the people I was talking to, but to no avail. I come here in my last effort to try and get back the money that is owed to me. I go from being up 1500 to losing the 50 that I put in, and that aint right friends. Please help me Meister!!!! Get these guys.
 

Sucker4Slots

Dormant account
Joined
Aug 9, 2010
Location
USA
Rome

Lynchie,
Sorry about what happened to you, but you're not alone. I wish $50 is all they took me for. They owe me well over 5 grand.

But my story is identical to yours....that's kinda weird, eh? I know that doesn't help your situation, but what can we do...if anything? If you hear of anything please let me know. I'm with you though....in my eyes it's fraud.

Hit me back on this if you get a chance. Meister I wish you would go after these guys. I'm with Lynchie. :mad:
 

Lynchie51588

Dormant account
PABnononaccred
Joined
Aug 6, 2010
Location
Sandwich Illinois
Yeah I really just don't get it, there have been so many stories and such about these casinos yet we do not really do the research until after we don't recieve the thousands they should give us, way to little research is done BEFORE the deposit, but why after all these hundreds of horror stories about fraud is Rome Casino not shut down? I mean how many times do you have to steal customers money before the Online Gaming sites recognize this as fraud and shut them down for stealing and throw them in the slammer? Seriously..
 

Lynchie51588

Dormant account
PABnononaccred
Joined
Aug 6, 2010
Location
Sandwich Illinois
JackHerer99 23:46:51
Why has finance not emailed me back yet after the person i talked to here last time on wednesday said he would have them email me ASAP and now it has been 4 days, where is my cashout
JackHerer99 23:47:23
I know you process cashouts on nndays and it has been 30 business days, so my cashout should have processed right?
Matt 23:47:44
let me try to reach my supervisor...
JackHerer99 23:50:02
yeah and howis that going
JackHerer99 23:50:14
did you lose him in the building? Forget where his office was?
JackHerer99 23:50:54
?????
JackHerer99 23:51:42
ah yes
Matt 23:51:48
im working on it...
JackHerer99 23:51:59
ur working on finding him...? lol
Matt 23:56:32
Our supervisor is not available at the moment, im sorry for the inconvienance, let me know if there is anything else I can do for you.

LOL this is what i've been going through, im posting this to let everyone know, THIS WILL happen to you when you try cashing out money... AVOID ALL TOPGAME CASINO SITES!!!!
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
JackHerer99 23:46:51
Why has finance not emailed me back yet after the person i talked to here last time on wednesday said he would have them email me ASAP and now it has been 4 days, where is my cashout
JackHerer99 23:47:23
I know you process cashouts on nndays and it has been 30 business days, so my cashout should have processed right?
Matt 23:47:44
let me try to reach my supervisor...
JackHerer99 23:50:02
yeah and howis that going
JackHerer99 23:50:14
did you lose him in the building? Forget where his office was?
JackHerer99 23:50:54
?????
JackHerer99 23:51:42
ah yes
Matt 23:51:48
im working on it...
JackHerer99 23:51:59
ur working on finding him...? lol
Matt 23:56:32
Our supervisor is not available at the moment, im sorry for the inconvienance, let me know if there is anything else I can do for you.

LOL this is what i've been going through, im posting this to let everyone know, THIS WILL happen to you when you try cashing out money... AVOID ALL TOPGAME CASINO SITES!!!!

You may to chill on this until after you get paid. :rolleyes:

@Noah - any news yet??
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
from Noah

Hi everyone,

Excuse my delayed response please.

I have talked to the withdrawal department and they have informed me that Lynchie has been emailed and the withdrawal approved, if it has not been received yet it should be within a few days. Please update me via PM or thread if that is not the case.

Kind Regards,

Noah

You may to chill on this until after you get paid. :rolleyes:

@Noah - any news yet??
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Bryan and Noah,

I may have missed something about this poster on a different thread, but if not, what's up with him? His little post stuck in here might have been missed?



Lynchie,
Sorry about what happened to you, but you're not alone. I wish $50 is all they took me for. They owe me well over 5 grand.

But my story is identical to yours....that's kinda weird, eh? I know that doesn't help your situation, but what can we do...if anything? If you hear of anything please let me know. I'm with you though....in my eyes it's fraud.

Hit me back on this if you get a chance. Meister I wish you would go after these guys. I'm with Lynchie. :mad:
 

darkpixie

Dormant account
Joined
Mar 25, 2006
Location
Vancouver
@Noah from Rome/TopGame.

You have provided absolutely no explanation why this player is receiving the runaround, and certainly it seems that no viable explanation exists. I dare to think of all the players your casino is taking deposits from with absolutely no intention of paying them should they be lucky enough to win.... Unless of course they find a Public vehicle such as CM to air their complaints.

Seeing these complaints against your casino is getting rather old in my book. You've been around long enough to have had the chance to get it together. Any person in the world can walk into a bank anywhere in the world and send a bank wire if the casino needed to resort to that. Heck, I have worked places where we had it set up that we simply faxed our bank wire instructions and boom! It was done. This process took only as long as it takes to print out a word doc and hit speed dial on the fax machine.

There is unequivocally NO excuse for this.
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
From Noah

Hello Darkpixie,

I understand where you are coming from here, I really do. But allow me to make a few points.

First, we are not Top Game. TG rents us the games just like RTG rents the games to Rushmore or GVC. We do not share any of the services at all, please do not put our eggs in the same basket :)

Second, to say that Rome has no intention to pay players has no base in reality, they have had delay issues, they've had them for a while, and while it is true that this is not a lovely situation, they are not trying to deny payment. The complaints, and I do admit they represent an issue, relate to delays.

I do apologize for these delays and believe me when I say that this is our greatest concern. It is not as easy these days as you make it sound. Perhaps a few years ago we could press a button on a fax machine but these days, post June 1st, post the banking laws, post processors vanishing, processing and sending withdrawals has become quite more work than that, and I'm sure you know that it isn't easy for players and casinos alike these days. We are trying to handle all delay issues and resolve them as they come. I know how frustrating it is to players, we are not ignoring it as you can see but try to help and get these issues fixed.

Kind Regards,

Noah


@Noah from Rome/TopGame.

You have provided absolutely no explanation why this player is receiving the runaround, and certainly it seems that no viable explanation exists. I dare to think of all the players your casino is taking deposits from with absolutely no intention of paying them should they be lucky enough to win.... Unless of course they find a Public vehicle such as CM to air their complaints.

Seeing these complaints against your casino is getting rather old in my book. You've been around long enough to have had the chance to get it together. Any person in the world can walk into a bank anywhere in the world and send a bank wire if the casino needed to resort to that. Heck, I have worked places where we had it set up that we simply faxed our bank wire instructions and boom! It was done. This process took only as long as it takes to print out a word doc and hit speed dial on the fax machine.

There is unequivocally NO excuse for this.
 

darkpixie

Dormant account
Joined
Mar 25, 2006
Location
Vancouver
@Noah

While I appreciate your efforts towards damage control, you have not explained why this player was not given access to persons who could at the very least come across intelligently with an explanation of what is going on. Nor explain how he could send 100's of emails and be met with complete silence.

I also am starting to see the entire June 1st blah blah blah excuse as just that, as many many casinos that continue to serve the US appear to have no problem whatsoever with paying their players in a timely manner or at the very least leave the lines of communication open with their players in order to prepare them for a long wait. Even if it means cutting 15 $100 cheques and mailing them to the player so as not to arouse suspicion at the players bank, that is what should be done.

In my opinion, if a casino is able and willing to receive money from a player, that same casino should be prepared to pay them out. Anything else is irresponsible fraud. If the casino can not do that, then the casino should NOT accept deposits from these players UNTIL SUCH TIME as these kinks are worked out and not a minute sooner. Lets face it, you know you have a problem, and have known for some time, so why continue to accept deposits?
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
We do not share any of the services at all, please do not put our eggs in the same basket :)

What??
Now I am really confused! :confused:

You are now telling us that you nowadays are a standalone casino, just like Black Diamond was when they were a Top Game casino.

If you are, I am very happy. But are you really telling the truth?
I don't want to call you are liar, I do want your word to be the truth. I really do! :)

But let's check some small details from the past before you answer me. :D

Let's check what we know about support, money processing and banned players.

Last year, when the Top Game CSR on crack issue happened, it was at Rome Casino.
At that time, you definately used Top Game central support.

A few months later, I deposit at your casino and at the receipt it said Rich ..just like all the other Top Game casinos who were tied to Top Game central support and money processors.
Remember, the stand alone ones had their own..when I deposit at Black Diamond, it said Black Diamond on the receipt as well.

When Top Game banned me from all casinos, I was banned at Rome Casino as well. I was not banned at the stand alone Black Diamond.

Infact, you were the first guy decent enough to tell me that the decision to ban me was from Top Game themselves. Thanks for that, I mean it. :thumbsup: You helped me a lot.
You also told me that you couldn't change that decision, it was up to Top Game.

If you are a stand alone one nowadays, you can unban me at your casino. That would be great, I lost money on your casino before I was banned. I want to win those back!

But are you really a stand alone casino Noah?
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
from Noah

Hi Maphesto,

Yes, I can assure you I am telling the truth. Rome is STAND ALONE. It USED to share some services with TG, that all stopped on July 2009. An inhouse CS department was erected then, exactly due to the 'cs on crack' issue you mentioned. A few months after that - all processing, withdrawals, fraud and all other departments became completely inhouse. =

As regards your unbanning, I of course do not make the decisions but I will be happy to check for you if the account can be reopened. Can you please PM me your user name?

Kind Regards,

Noah

What??
Now I am really confused! :confused:

You are now telling us that you nowadays are a standalone casino, just like Black Diamond was when they were a Top Game casino.

If you are, I am very happy. But are you really telling the truth?
I don't want to call you are liar, I do want your word to be the truth. I really do! :)

But let's check some small details from the past before you answer me. :D

Let's check what we know about support, money processing and banned players.

Last year, when the Top Game CSR on crack issue happened, it was at Rome Casino.
At that time, you definately used Top Game central support.

A few months later, I deposit at your casino and at the receipt it said Rich ..just like all the other Top Game casinos who were tied to Top Game central support and money processors.
Remember, the stand alone ones had their own..when I deposit at Black Diamond, it said Black Diamond on the receipt as well.

When Top Game banned me from all casinos, I was banned at Rome Casino as well. I was not banned at the stand alone Black Diamond.

Infact, you were the first guy decent enough to tell me that the decision to ban me was from Top Game themselves. Thanks for that, I mean it. :thumbsup: You helped me a lot.
You also told me that you couldn't change that decision, it was up to Top Game.

If you are a stand alone one nowadays, you can unban me at your casino. That would be great, I lost money on your casino before I was banned. I want to win those back!

But are you really a stand alone casino Noah?
 
Last edited:

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
To the viewers of the thread I will like to add that it was in Dec 2009 I received the message from Noah about a central ban from Top Game. A pretty long time after July -09.

Remember, I was not banned at the stand alone casinos at this time.

I have sent Noah a PM with my details.
 

RomeCasino

Banned User -violation of forum policies of i-Gami
Joined
Aug 7, 2008
Location
Costa Rica
From Noah

Hi,

Please also see that I wrote that CS was transferred in July and all the rest took a couple of months. But even though Rome is stand alone does not mean it does not heed fraud warnings from its software provider.

Cheers

Noah

To the viewers of the thread I will like to add that it was in Dec 2009 I received the message from Noah about a central ban from Top Game. A pretty long time after July -09.

Remember, I was not banned at the stand alone casinos at this time.

I have sent Noah a PM with my details.
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Originally Posted by Sucker4Slots
Lynchie,
Sorry about what happened to you, but you're not alone. I wish $50 is all they took me for. They owe me well over 5 grand.

But my story is identical to yours....that's kinda weird, eh? I know that doesn't help your situation, but what can we do...if anything? If you hear of anything please let me know. I'm with you though....in my eyes it's fraud.

Hit me back on this if you get a chance Meister, I wish you would go after these guys. I'm with Lynchie.
.

OK now, One More Time!!!!

What about this player? Anybody? Is it a huge secret "affair" that no one can respond to?

Noah? Do you have any answers about this guy? Have I still missed something? Or, am I going crazy???



HELLOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!
 
Last edited:

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
Hi,
But even though Rome is stand alone does not mean it does not heed fraud warnings from its software provider.

In my case there is no such thing as fraud. Good! :thumbsup: I look forward to have my account reopened in a couple of days.
I haven't been able to play at a Top Game casino for several months. I look forward to it. Thanks Noah! :)
 

cagedtiger

Dormant account
Joined
May 9, 2011
Location
Montreal, Quebec
SAME exact story with me

I'm going to post a message in the thread where I saw ppl writing directly to Rome casino, but I just wanted to tell you that I have a duplicate story. Same chats, same delay... only my winnings were only 400$, but they're still MY winnings!!

I'll let you all know how it goes. Glad for that list of good casinos tho, will use that from now on :)
 

cagedtiger

Dormant account
Joined
May 9, 2011
Location
Montreal, Quebec
To Noah

Actually, the complaints, or at least mine are NOT just about the "delays". Yes, the delays are obviously ridiculous, up to 18 days??? It takes us like 18 seconds to deposit money and you can do the same. It's not 1908 you know?

Secondly, there are many more reasons that people are complaining, namely being given the run around. Sending 100 emails to finance@romecasino.com to receive one response weeks ago, then be ignored? That's unacceptable.

Let's just be straight here. Saying people are ONLY complaining about delays is an understatement and incredibly rude of you to not take seriously the fact that people have been waiting months for their money. Do the right thing Noah.
 

Repro

Dormant account
PABnonaccred
PABnononaccred
Joined
Sep 15, 2010
Location
Netherlands
Actually, the complaints, or at least mine are NOT just about the "delays". Yes, the delays are obviously ridiculous, up to 18 days??? It takes us like 18 seconds to deposit money and you can do the same. It's not 1908 you know?

Secondly, there are many more reasons that people are complaining, namely being given the run around. Sending 100 emails to finance@romecasino.com to receive one response weeks ago, then be ignored? That's unacceptable.

Let's just be straight here. Saying people are ONLY complaining about delays is an understatement and incredibly rude of you to not take seriously the fact that people have been waiting months for their money. Do the right thing Noah.

First of all i don't think it's very wise to start shouting at people in an OLD THREAD, being a new member and all...

Second thing is that you are giving NO details about what's been going on and for how long. How are people supposed to respond to that?
 
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