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Resolved Rolla Casino deposit limit issue

Discussion in 'Casino Complaints - Non-Bonus Issues' started by cathsparkes, Jan 1, 2019.

    Jan 3, 2019
  1. RollaCasinoRep

    RollaCasinoRep I-Gaming Industry Representative

    Location:
    Malta
    Thanks for the really warm welcome @dunover and @Casinomeister and also for adding the casino review page, appreciated.

    You are more than welcome @cathsparkes and once again please accept our sincere apologies for this unfortunate situation. I have spoken to our Payments Team and they are in the process of returning the refund to you, once the funds have been sent, your account will be re-opened. Hope this helps. Cheers.
     
    dunover and robby811 like this.
  2. Jan 7, 2019
  3. cathsparkes

    cathsparkes Newbie member

    Location:
    grimsby
    Just a small update on this:

    Still waiting on the amount to be returned. Whilst Casino rep has initially been responsive I still keep getting the run around in regards to it by Customer Service who I was told to email to get it sorted. Bearing in mind I had previously been verified I was told by the casino rep that they were having trouble paying to my card and needed a bank statement of to which I would want the funds sent to. I did this Friday morning and happily sent them the details. Well I've requested several updates but they've turned around and said, "No updates" And I keep getting the runaround with Customer service. Now they said they want a bank statement from my precision pay card that I used to deposit. Which I'm sure I had already sent to get verified. But second times the charm I guess. I did PM Casino Rep before but no response regarding this. Very frustrating indeed.
     
  4. Jan 11, 2019
  5. cathsparkes

    cathsparkes Newbie member

    Location:
    grimsby
    Just want to say thanks to Phil the rep for Rolla Casino. Answered every question professionally and dealt with the matter swiftly in the end. Personally handled this for me. I must say what a professional and honest response from a Casino. I received a return amount from the error promptly after they complied and reported the technical issue to UKGC. Which was the reason for the wait in the end. Again highly recommend this casino. There isn't many honest casinos about but MT Secure Trade Casinos have always been a pleasure to bet at.

    Cheers
     
  6. Jan 11, 2019
  7. RollaCasinoRep

    RollaCasinoRep I-Gaming Industry Representative

    Location:
    Malta
    Hi cathysparkes,

    Thank you for the kind words, sincerely appreciated. Likewise, thanks again for your patience and understanding whilst we resolved this issue. If there is anything else, we can assist you with please don’t hesitate to reach out and I hope you have a really nice weekend.

    Cheers,
    Rolla Casino Team
     

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