Rogue behaviour at simplecasino, beware

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Dear gamblers,

I never imagined that I'd have to do this and yes I gave simplecasino the chance to set this right but they refuse tho do this so I decided to publish this case.

On 12-10-2021 on chat I was promised a 100% deposit bonus after making a deposit by the agent Tiia. I have full transcript of all our conversations. I had troubles depositing with brite payment method which was the only method that is available for me to make a deposit.

Today after three days on chat and several attempts I could finally make a deposit that went through. The promised bonus they did not want to give anymore. After threatening with publishing it to the public they finally added the bonus.

So I went to check and see my account balance and saw that I had to wager 9.4k for 100.11 euro. That's right, 11 cents with 5k+ wagering which I was not aware of. Went to live chat again to ask if they could remove it.

They cannot remove it. I told them that I haven't placed a single bet. Still they refuse to remove the bonus and readd the promised 100% bonus. So now I'll have to wager 9.4k for a 100 euro deposit.

I have asked for my money back but that's also not possible. I've been with hero gaming for over 5 years and never expected them to do something like this.

(I repeatedly warned the casino that I would make this public to warn the players if they wouldn't acknowledge their mistake and set it right because in my eyes this is a 100% rogue move where players should be aware of).

I couldn't care less about my deposit right now. I can't express in words how much this issue is messing with my head because of the moral side of this story. They will not remove and re-add the promised bonus knowing fully well that I have to wager 5k+ for a 11 cent bonus on my account.
 

anddi32

Senior Member
Joined
Aug 21, 2018
Location
Finland
That's totally wrong mate. I think casinos can always use their common sense and in this situation they should remove this 11 cents and wagering request behind it. That would be part of a fair game. Completely unreasonable from casino if they require you to wager 5k just because 11 cents. Looks like simplecasino is not very flexible casino.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Exactly. They still refuse to change this and remove the 11 cents that comes with 5k wagering.

Edit: Just right now after sharing this link on casinomeister with Romy on chat she spoke to the management and removed the extra wager.

I was for hours on chat trying to get this sorted out today alone. So no I'm not gonna change or edit this thread. If casinomeister or anyone else really wants to know how boldly they claimed they couldn't do anything on the 11 cents and 5k extra wager I can share chat transcripts.
 
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