Resolved Rocketpot.io refusing to pay out 170k win

lilacthrow123

Newbie member
Joined
Jun 30, 2022
Location
Calgary
Not sure if this is correct thread but here goes


I’ve attached screenshots below showing proof of wins, bonus being cleared, etc. Please read

So starting from the beginning. I’m a vip member at rocketpot and they give me a 100% deposit bonus weekly. So I deposited $1500 in Eth and got a $1500 bonus. I lost the real funds and just had bonus funds left. I decided to play book of 99 as it’s a 99% rtp game I ended up losing and being down to my last $140. I decided to play sweet bonanza candy land(game show) bet the bonus games and ended up hitting a 60x for $4800. Then decided to play book of 99 slot again and ended up winning, getting a balance of 16kish. I decided to play blackjack/game shows and slots to clear the 100x wager requirement.

After a long grind, I cleared the wager requirement breaking even and 14-16k was added to my real balance. I immediately requested a cash out of 7.5k(as there is a 10k weekly limit) and decided to do fruit party bonus buys with the rest. Eventually hit a 53k win off a $2000 buy in fruit party(see screenshots below) Keep in mind this is all real funds at this point as the bonus was cleared.

While waiting for withdrawal to be processed I decided to keep playing setting a stop loss of 10-20k as I can only withdraw 10k/week anyways. I ended up running my balance to over 160k usd in etherum. Now rocketpot has declined my withdrawal and telling me they won’t process it with no real explanation besides “dishonest behaviour” with an explanation of “I activated the bonus funds and then collect bonuses or spins in a game directly.

Then I go and cancel or lose the bonus funds. After that I go back into the game collect the spins or bonus and have it added to real balance” that’s just complete bs as I never canceled or lost the bonus, I completed the wager requirements for the bonus. Their explanation doesn’t even make any sense as I never did any of the things they said. I got extremely lucky and was able to clear a 100x wager requirement and ended up winning 53k on fruit party legitimately afterwards with real funds.

After I explained that I never canceled or lost the bonus funds and ended up clearing it. I was told they are gonna continue to investigate it. As of this moment Im still waiting for a update, but I’m posting this to raise awareness and for people to stay away from rocketpot as I truly believe they are looking for any excuse at this point to not pay out as it’s a large payout.

If you guys have any legal course I can take please let me know as I fully intend to take any means necessary against this as this is life changing money for me and I feel I am literally getting robbed. Will continue to post updates on here. Ps I’ve also went over rocketpots terms of service and nothing I did is against there tos


 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Hey @lilacthrow123 PM me your email/username in this casino, in case I might be able to help.
 

kuremajami

Newbie member
Joined
Feb 19, 2021
Took a quick look on their page and T&C.

First of all, by your explanation, it sounds like you broke several bonus term and rules, however, I couldn't find any stated in the terms specifically.
It says if any specific bonus will be offered bla bla, the terms will be emailed to you?

Are you able to share the terms of that bonus you are talking about?

Moreover, it sounds like you were doing "bonus hunt", played table games, doing safe bets...

I mean, lots of casinos are "protected" against that shit when you are playing with bonus but Rockepot terms don't look very well on that behalf.
So I'm wondering did they emailed you the terms of that VIP bonus? They probably did at certain point of time, since you are VIP there.
I wasn't logged in, so maybe once you log in, you can see more of the bonus terms etc...


But, to conclude, you seem "guilty" to me pal.
 

toms596

Full Member
Joined
Mar 19, 2018
Location
Uk
Did you build the 99 books up on bonus funds before going back after and triggering the bonus?
 

perunamies

Newbie member
Joined
Jun 1, 2022
Location
At home
Probably a lot of bonus rules were broken. Like you played games that aren't allowed and bet too big etc. That's my guess.
 

shady

Newbie member
Joined
Jun 15, 2022
Location
UK
Why don't they block games that you can't play with that bonus?

If it is on a bonus with terms
 

ChipBleeder

Registered
Joined
Jun 30, 2022
Location
On a mountain
you mentioned bonus hunting. Many casinos prohibit bonus hunting especially when hunting with bonus money. I also lost an entire balance (not the size of yours of course) because I did a bonus hunt. After having my balance revoked I checked terms and it clearly stated “bonus hunting” immediately forfeits any bonus. I’m sure you’ll find that you violated their term(s). Chalk it up as a learning experience because unfortunately you have zero chance of getting paid. At least you’ll know next time.
 

lilacthrow123

Newbie member
Joined
Jun 30, 2022
Location
Calgary
Please see screenshots and read the post, I never bonus hunted, bonus abused or in anyway violated there bonus terms. I legitimately cleared the bonus, anyways just to update. They confirmed with me today that the winnings were legit and I did in fact clear the bonus. Was told to request a 6k withdrawal as it’s within their weekly 10k/week limit and that a manager will be emailing me. Looks like they will be honoring the payout. So far still haven’t received the 6k or gotten an email. Will post further updates as this develops
 
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LoopsterAU

Senior Member
MM
Joined
Oct 17, 2015
Location
Melbourne, Australia
On book of 99 cant you collect books instead of 3 scatters so when you get 99 of them you get a feature.
I believe for that reason it is excluded by a lot of casino's using bonus funds.
In reality the main reason for that is to stop people collecting books on bonus funds then when getting close to 99 changing games and coming back on another deposit with cash only funds but whenever you win anything really big like 170k I would expect every casino (except the biggest safe ones) to see that as a massive liability that they would prefer to avoid paying at which point they look through any bonus term that can be interpreted in your situation to void the big pay out and it looks like that's what they have done to you in this case.
Looks like you got really lucky on this one.
 

lilacthrow123

Newbie member
Joined
Jun 30, 2022
Location
Calgary
On book of 99 cant you collect books instead of 3 scatters so when you get 99 of them you get a feature.
I believe for that reason it is excluded by a lot of casino's using bonus funds.
In reality the main reason for that is to stop people collecting books on bonus funds then when getting close to 99 changing games and coming back on another deposit with cash only funds but whenever you win anything really big like 170k I would expect every casino (except the biggest safe ones) to see that as a massive liability that they would prefer to avoid paying at which point they look through any bonus term that can be interpreted in your situation to void the big pay out and it looks like that's what they have done to you in this case.
Looks like you got really lucky on this one.
I never did this… Again please throughly read my posts and see pictures uploaded. Yes I played book of 99 with bonus funds and numerous other games, but I never lost or canceled the bonus. These winnings were all
through one deposit of $1500 with a bonus of $1500 with 100x wager. I ended clearing the 100x wager requirement for the bonus playing slots, table games and game shows then proceeded to have a big win on fruit party after the bonus was cleared with real money. Then ran the balance to 170k playing mostly table games. Everything was done legitimately and here’s a pic of rocketpot confirming so. Please note the blacked out part shows player name and details so I it’s blacked out for privacy reasons
 

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lilacthrow123

Newbie member
Joined
Jun 30, 2022
Location
Calgary
UPDATE
An agreement between rocketpot and I has been made. Will be locking thread shortly, will reopen thread if anything changes
 
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