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Robin Hood netent problem??

Discussion in 'Casino Complaints - Non-Bonus Issues' started by GamblerXXXl, Oct 1, 2014.

    Oct 1, 2014
  1. GamblerXXXl

    GamblerXXXl Dormant account PABnoaccred

    Occupation:
    real estate
    Location:
    Amsterdam
    Hello,

    I am playing the robin hood netent slot today on a 7 euro bet and every time I got the free spins it changed to a 1 euro bet size I think, is this correct?? When I used to play it before I always kept the bet size I was playing in the free spins, I think ok I keep playing on and on and I winning 200 times bet and 100 times bet, it is only a 100 and 200 euro on a 7 euro betsize it is not much for that stake.

    I hope somebody can tell me if this is normal. I made some screenshots that I will post.
    Also I found a youtube movie where I can see that the betsize remains the same after the free spins has been won.


    Before I bet 7 now it jumps to 1 euro
    Robin Hood netent problem??: robin hood screenshot.jpg,Oct 1, 2014

    After that I close the slot and reload it now it say bet 7 again only it still gives the pay outs from 1 euro.
    Robin Hood netent problem??: robinhood screenshot na Reload.jpg,Oct 1, 2014

    Here it shows my last win 379 x bet 1 euro.
    View attachment 49631

    My last picture you see that the calculation of the freespins I don't know if it is correct
    Robin Hood netent problem??: robinhood coin value 2.jpg,Oct 1, 2014

    So I looked on youtube and saw this movie about robin hood You must register/login in order to see the link. it runs 24 euro bets and in freespins it get's 24 euro bet did netent changed there slot or is this some kind of error from netent hope you can help me.


    Thank in advanced
     

    Attached Files:

  2. Oct 1, 2014
  3. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Robin Hood works on average bet during the free spins. Did you collect ALL the bags in the chest that triggered the FS on a 7 Euro Bet?

    Nate
     
  4. Oct 1, 2014
  5. QueenBee

    QueenBee Experienced Member

    Occupation:
    Retired, used to be a translator
    Location:
    Denmark
    It seems that you have collected the bags at a lower betsize. The average betsize used when you collect the bags is used for the free spins. Edit: Nate was faster than me ;-)
     
    1 person likes this.
  6. Oct 1, 2014
  7. GamblerXXXl

    GamblerXXXl Dormant account PABnoaccred

    Occupation:
    real estate
    Location:
    Amsterdam
    Yes everytime a 7 euro bet I got the logs to show for it I just tried some fun play and the betsize changing there to when I repeat the betsize 7. Strange it didn't do that before maybe netent changed it.
     
  8. Oct 1, 2014
  9. GamblerXXXl

    GamblerXXXl Dormant account PABnoaccred

    Occupation:
    real estate
    Location:
    Amsterdam
    No I didn't only betsize 7 all the way. I got the logs to show for it.
     
  10. Oct 1, 2014
  11. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    Robin Hood uses an average bet calculator.

    So I am going to guess you are not betting 7 Euro the whole time till the spins trigger but upping your bet once you have 3 money bags in one chest.

    Edit: damn you people are fast.
     
  12. Oct 1, 2014
  13. GamblerXXXl

    GamblerXXXl Dormant account PABnoaccred

    Occupation:
    real estate
    Location:
    Amsterdam
    No I don't I just keep betsize 7 all the way.
     
  14. Oct 1, 2014
  15. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    With the first 2 screenshots are you absolutely sure you had no money bags from previous play? Each reel can have different average amounts, so you may not have seen money bags you previously collected.

    That second Screen shot will show 7 because its showing you your bet at the time afaik, when you clicked continue did it go back to 1?

    As for the last screenshot if I am seeing correct then they are at $7 0.35 x 20 = $7
     
  16. Oct 1, 2014
  17. GamblerXXXl

    GamblerXXXl Dormant account PABnoaccred

    Occupation:
    real estate
    Location:
    Amsterdam
    Yes your correct it looks good, if you see the first screenshot it is $1 0.04 x20 = $1
    I think it is new feature in this netent slot. Trust me bet size was 7 all the way. I will try if i can find the screenshot of the log with this free spin
     
  18. Oct 1, 2014
  19. GamblerXXXl

    GamblerXXXl Dormant account PABnoaccred

    Occupation:
    real estate
    Location:
    Amsterdam
  20. Oct 1, 2014
  21. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    you can verify whats in the chests (coin value) beforehand in game by clicking on them before you hit the bonus round, after that and they reset, im sure it saves chests for about a year if you have previously played it.

    Just zoomed int the original screenshot and i don't see the problem (apart from the 1 euro in the bottom box) the coin sizes are different in the first 2 shots but add up to 7

    coin size 0.05 bet level 7 is 7 x 0.05 = 0.35 (per line) 20 lines is 20 x 0.35 = 7

    Robin Hood netent problem??: robinhood.jpg,Oct 1, 2014
     
  22. Oct 2, 2014
  23. GamblerXXXl

    GamblerXXXl Dormant account PABnoaccred

    Occupation:
    real estate
    Location:
    Amsterdam
    I did that and it shows what i should be, only every time when I hit the FS the betsize changes to 1 euro and gives me the wins of a 1 euro bet I think it's an error of netent or they changed it.

    Robin Hood netent problem??: robin catch av.JPG,Oct 2, 2014
     
  24. Oct 2, 2014
  25. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    Are you sure the wins are actually those that should be of one euro? Obviously if you are correct its not a feature, its a major bug that you need to get resolved. But you have a win in your history log of over 380 euro, that would be a monster on a 1 euro bet from what I know of this game - any idea what symbol combinations you got during that feature? The history doesn't really help you but I suspect its just a visual display bug.

    I'll have a quick blast now in free play mode see if I can get any extra data.
     
    1 person likes this.
  26. Oct 2, 2014
  27. GamblerXXXl

    GamblerXXXl Dormant account PABnoaccred

    Occupation:
    real estate
    Location:
    Amsterdam
    It was a monster win, it where 35 free spins if I remembered it good, after that I was questioning myself about if this was right and I was winning much higher in the normal gameplay. I tested it in fun mode I had the same outcome(betsize dropped with 7 to 1, if i bet 8 all the time it dropped to 4 in the fs). I am discussing this matter with the vip manager right now as we speak I will try to get my logs from the last FS I stopped playing after this so it don't have to be difficult to find. I will keep you posted.
     
  28. Oct 2, 2014
  29. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    Hi again,

    I fired up the game in fun play mode at Stan James because I couldn't see the exact casino you had been playing at. I witnessed the same behaviour after collecting four bags in a single chest, when the free spins mode started the display changed to €1.00, as shown in screen shot one:

    View attachment 49662

    However, when the free spins begun, it was immediately apparent that the wins being awarded were substantially larger than I would expect on a €1 bet - in one shot I have 4 of a kind queens, which shows as 15 on the paytable. 15 * 7 * 5 = 525 (win x bet level x coin size) which matches the win shown of £5.25.

    I think you can relax that you are being paid correctly :)

    Robin Hood netent problem??: robinhood2.JPG,Oct 2, 2014 Robin Hood netent problem??: robinhood3.JPG,Oct 2, 2014
     
    2 people like this.
  30. Oct 2, 2014
  31. GamblerXXXl

    GamblerXXXl Dormant account PABnoaccred

    Occupation:
    real estate
    Location:
    Amsterdam
    Thanks again the vip manager is taking a look at it right now I will try to get my last goldbag and play the FS and then I will see if I get the right pay outs :). After that I will switch slots. Enough robin hood for me.
     
  32. Oct 7, 2014
  33. Unibet Rep

    Unibet Rep Accredited Casino Representative

    Occupation:
    product expert casino & games
    Location:
    Malta
    Hey everyone,

    Did a bit of testing as well and seems to be correct but the game does not display the bet-level in the bonus game but instead the bet level is reflected in the actual coin value in the bonus round.

    In this £7 bet scenario for example, the base bet is £1 with a coin value of £0.05 with bet level 7. In the bonus round it shows the coin value being £0.35 (base bet: £0.05 x 7 = £0.35 coin value in the bonus round).

    /Sue
     
    1 person likes this.

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