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Support Complaint robby811 vs Trada

Discussion in 'Casino Complaints - Non-Bonus Issues' started by robby811, Jul 26, 2018.

Thread Status:
Not open for further replies.
    Jul 26, 2018
  1. robby811

    robby811 I´m addicted 2 Hardcore Techno Music !!! webby MM

    Location:
    germany
    I tryed to log in today to my Trada Account and get the Message:

    Your account has been suspended. Please contact This email is not visible to you. for more information.


    But it All started 2 month ago i want to do a Deposit and get a Error Message and a Blocked Pop Up with every Deposit Method i tryed. First i tryed only the one Methods i normally use anywhere Trustly , Sofortüberweisung , Ecopayz... same error everywhere then i tryed all the Methods available just if to be sure that the error can t be on myside and also tryed the Methods i have available at other Casinos with SUCESS an ywhere No Problems only at Trada. Live Chat cant help so i have do deal with the technical Department via Email which have response times from min 5days till 3 Weeks to get ony mail back so the Progress count monthes the first month i need to make them clear that this Error can t be on myside because anything works fine at other Casinos expect Trada. Then they said it have to be an Issue with their Payments Operator idk they want to fix it weeks later Conor send me PM anything should now be fixed i m able to depost so happy loged in start Deposit B'm pop up block from Ecopayz account log in with the same Error Message as before. So the Progress starts again, i m really pissed and feel not to get great Support for all that time and anything i spend for this making Screenhots and things and they did not fixed the Problem till today....and I also did not get any Email or Info about closing my account, is this fair handling and standard for a accredited Casino??
    I did not do anything wrong and the Error is on Casinos Site or Operators site and why are they not able to figure it out in Monthes. I m sorry but that is my very badest Casino Experience ever in Online Gambling.


    Message:

    Hey mate,

    I've had the guys check it out again and it should work now.
    For some reason, our payment gateway keeps hitting an error communicating with your deposit method.

    Let me know if it works.

    I have also applied the spins to your account.

    Best of luck!

    Conor

    Trada Casino Review

    No it wasnt replied...

    Normally i liked trada also taked part of their CM Promotions and these thing anything was good and now this End ??? I just want to make this Public because i have give them so much time and anything to get it fixed but the End from the Story closing my Account because of the Deposit Error that i have never ever had anywhere anytime -.-

    1.LiveChat 2.Conor&Rachel 3.Support Email 4. Technical Support

    thats my List i try to get help and nobody does it

    I dont know anything about this Error.....and also not why closing my Account without REASON and INFO. I should have get a Email if they close my Account without ask first

    thats not the right way i feel kicked in the butt x 4 over monthes
     
    Last edited: Jul 26, 2018
  2. Jul 26, 2018
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Now they did ask you to contact them for more information. Did you do that?
    Maybe they realized they couldn't help you or wanted you to open another account to try again.
     
    Borgie likes this.
  4. Jul 26, 2018
  5. robby811

    robby811 I´m addicted 2 Hardcore Techno Music !!! webby MM

    Location:
    germany
    I ask for that ,and want to close my acc and make a new one but they denied me to do that...I ask twice for that and it was my last option to fix the Problem by myself but they said i m not able to do it this way -.-

    I send email today because today i realised by myself that my acc is closed as i tryed to log in....

    They could not help me ??, But then they could get me Infos or Reasons Explainings but nothing

    I have never expected such a Story from such a Highrated&Trusted Casino
     
    Last edited: Jul 26, 2018
    Borgie, Mouche12 and Tirilej like this.
  6. Jul 26, 2018
  7. robby811

    robby811 I´m addicted 2 Hardcore Techno Music !!! webby MM

    Location:
    germany
    I also asked about it that my account was closed long time ago and would be reopend from Conor after i have explained him my Situation this time.....


    Conor@TradaAccredited Casino Representative
    Occupation:
    Player Manager
    Location:
    Ireland
    Hey mate,

    It wouldn't be due to the account closure previously no.
    It is being blocked by our payment provider.

    We're trying several different methods and it should work again now, but, if it doesn't please let me know so I can have our banking team contact our payment provider to get more information.

    Kind Regards

    Conor


    Fail to Support Myself with my Ideas or Reasons i guess it could have to do with
     
  8. Jul 27, 2018
  9. Conor@Trada

    Conor@Trada Accredited Casino Representative

    Occupation:
    Player Manager
    Location:
    Ireland
    TradaCasino reserves the right to close your account and to refund the account balance to you, subject to the deduction of relevant withdrawal charges, at TradaCasino's absolute discretion and without any obligation to state a reason or to give prior notice, using a payment method determined by us.

    I cannot comment any further on this case except to reiterate to the CM community that we have not accepted any payments and are not withholding any funds.

    This is the final comment we can make on this case.

    Conor
     
  10. Jul 27, 2018
  11. robby811

    robby811 I´m addicted 2 Hardcore Techno Music !!! webby MM

    Location:
    germany
    pfff there was No withdraw or Something....
     
  12. Jul 27, 2018
  13. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    The end. Need to leave it now
     
    robby811 likes this.
  14. Jul 27, 2018
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    It's not at all clear what the real nature of the problem is here. As such I've changed the thread title to something impartial. If it becomes clear that the casino was at fault as claimed (?) I'll happily restore the original title which was "Trada Closed my Account without giving any Info or Reason".

    @robby811 : you are welcome to file a formal complaint using our Player ARbitration (aka PAB) service. That process starts here: Submit Your Online Casino Complaint - Casinomeister

    Please don't skip the step regarding reading the PAB Policies & Procedures (P&P). The P&P are essentially the Terms & Conditions of the PAB service and describes what you can expect from us and what we expect from you during the PAB process. If you don't read the P&P you'll likely make mistakes that could stall, damage or kill your PAB.

    If you have any questions or concerns please don't hesitate to ask.

    Regards,
    Max Drayman, Player Arbitration (PAB) Manager, Casinomeister.com
     
    robby811 likes this.
  16. Jul 27, 2018
  17. robby811

    robby811 I´m addicted 2 Hardcore Techno Music !!! webby MM

    Location:
    germany
    Hey Max,

    thx for the Info i dont have lost any Money through this so i dont want to spend then much more time in this to create a PAB i just feel not to be handelt good as a Customer by Trada and thats what i created this Thread for its not fair what they have done....
     
  18. Jul 28, 2018
  19. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Fair enough. Unless you have strong objections (which we can discuss) I'll leave this as is then.
     
    robby811 likes this.
  20. Aug 19, 2018
  21. robby811

    robby811 I´m addicted 2 Hardcore Techno Music !!! webby MM

    Location:
    germany
    I have now fixed the Error just by creating a new Accout with same details and its fixed....I dont care if they will close it just wanted to show that i have the right solution and I m not a support guy.

    I will not deposit there for to get out of the Trouble....
     
  22. Aug 19, 2018
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I guess you couldn't let it go.
    The thing is that if they wanted to have you as a customer they probably would have made sure to solve the issue. Now they decided that they didn't, which was why the account was closed.
    The problem came when you tried to deposit but got an error, so if you tried again it maybe would be the same anyway.

    They will probably close it again yes, so please don't do more.
     
    Conor@Trada and robby811 like this.
  24. Aug 19, 2018
  25. robby811

    robby811 I´m addicted 2 Hardcore Techno Music !!! webby MM

    Location:
    germany
    I tryed it i guess moire then 75 times
    with all available Deposit Methods....but its ok i have enough other casios which i like to play and spend my Money... but a accredit Casino which a Score like them should handle these Situation betterr/not the way they did.... And a Support team should be able find & fixed what the Problem over weeks....

    Thread can be clösed please @admin
     
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