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Robbery at CASINO SOLEI (Playtech): reasons not disclosed

Discussion in 'Online Casino and Poker Complaints - old section' started by caruso, May 2, 2005.

    May 2, 2005
  1. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    This was posted on the GPWA "players' corner" forum. Because of the uncomfortable relations between the GPWA and Casinomeister I'm not posting a direct link, but it shouldn't be too hard to find your way there for those unfamiliar with that board. (hint hint hint >>> Google search<<<). I'm posting it here for the much wider reach of Casinomeister.

    EDIT: Link: You must register/login in order to see the link.

    It seems the player deposited big for a 10% bonus and won about $5000. His account was locked and he received the email below; the wording is priceless - "Players who appear to make deposit(s) in order to...", "...and fail to play a reasonable amount...":

    ------------

    "Sir,

    We regret to inform you that a recent review of our player accounts has resulted in your account being deactivated. As explained in our terms & conditions we maintain a strict procedures to identify customers that fall into one or more of the below categories:
    Players who appear to register in order to take advantage of sign-up bonuses and fail to play a reasonable amount before requesting a withdrawal.
    Players who appear to make deposit(s) in order to take advantage of deposit bonus(es), and fail to play a reasonable amount before requesting a withdrawal.
    Players who appear to make multiple deposits and withdrawal transactions in order to take advantage of deposit bonuses, and fail to play a reasonable amount.
    Our systems have identified your account activity as belonging to one or more of the above categories. Correspondingly, we will refund your initial deposit using the transfer method of your initial deposit immediately. Please note the managements decision is final."

    ----------------

    This casino certainly likes to keep its options open: if you simply give the "impression" of depositing for bonuses and fail to wager a "reasonable" amount - an amount which is not specified - Casino Solei will rob you.

    It would seem the manager is currently keeping his head down and not responding to requests for clarification as to what is was the player actually DID do that was somehow improper.

    Business as usual at Playtech.
     
    Last edited: May 2, 2005
  2. May 2, 2005
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I consider the issues I had with the GPWA from two years ago water under the bridge. If they still have a problem with me - that's their problem.

    That being said, I think you'll see Playtech taking care of this situation. If this player decides to PAB here, I'll make sure it gets to the right person.
     
  4. May 2, 2005
  5. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    OK, thanks. I've added the link.

    I had no idea what the current situation was on either side, I was just assuming worst case scenario and treading carefully.
     
  6. May 3, 2005
  7. roryjc

    roryjc Dormant account

    Occupation:
    retail
    Location:
    Lansdale
    Hi I am the person who is being stiffed. Cindy tried to contact their manager and they have not responded to her with any explanation. Should I fill out a PAB or write to Playtech first? Please tell me how to go about this and I will do it.

    It was a 20% bonus by the way, not 10%. It was their sign up. I deposited $1750 for a $350 bonus and wagered more than they required and followed all rules. They returned my deposit but took my $3400 winnings. I hit a royal flush there that I have a screen shot for.

    Thanks to caruso for this post.

    Rory
     
  8. May 3, 2005
  9. mary

    mary Dormant account

    It's usually not a good idea to have multiple mediators working on the same case. It leads to confusion and gives the casino (if they are rogues) more excuses to delay things by finger-pointing (Well, we told her this...and she said...and he said...) and so on.

    After you have an explicit "I'm off the case, really can't do any more" from Cindy, then you can PAB.
     
  10. May 3, 2005
  11. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    Royal Flush!!!!

    Royal flush and you have the screenshot!!! Wow!!! Can you post it on this site??? Would love to see it. Thanks

    Later Tdoggy :)








    Hi I am the person who is being stiffed. Cindy tried to contact their manager and they have not responded to her with any explanation. Should I fill out a PAB or write to Playtech first? Please tell me how to go about this and I will do it.

    It was a 20% bonus by the way, not 10%. It was their sign up. I deposited $1750 for a $350 bonus and wagered more than they required and followed all rules. They returned my deposit but took my $3400 winnings. I hit a royal flush there that I have a screen shot for.

    Thanks to caruso for this post.

    Rory
     
  12. May 3, 2005
  13. roryjc

    roryjc Dormant account

    Occupation:
    retail
    Location:
    Lansdale
    Mary - I only mentioned PAB because casinomeister said he would make sure it goes to the right person. I don't think Cindy has contacts there but she has tried. I understand what you are saying but I will wait for casinomeister to tell me what to do so I know I'm doing this right in case I need his help.

    Tdoggy- I will send it to casinomeister so he knows I hit it but I don't want to give these guys publicity by posting it on a public forum until my issue is resolved. Sorry.

    Rory
     
  14. May 3, 2005
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Go ahead and PAB and I'll send it straight to Playtech. I believe there is a possible dead end at the management level...
     
    Last edited: May 3, 2005
  16. May 3, 2005
  17. roryjc

    roryjc Dormant account

    Occupation:
    retail
    Location:
    Lansdale
    Just sent it. Thanks to casinomeister for the help.

    Rory
     
  18. May 10, 2005
  19. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Well now, how about this? 23rd April was five days BEFORE this matter came to public attention on the GPWA board.

    Once more, casinos and software providers keep players and affiliates in the dark.

    You must register/login in order to see the link.


     
  20. May 16, 2005
  21. roryjc

    roryjc Dormant account

    Occupation:
    retail
    Location:
    Lansdale
    Caruso - I JUST saw this posted at winner online and came here to post about it, but you beat me to it. I don't always keep up with these message boards. So what now??? Will Playtech cover for their theft? I haven't heard anything new about my case and I was trying to think positive but now reading this I am worried. Casinomeister - have you heard anything? Now that they are parting ways with Playtech, what will happen?

    Thanks,
    Rory
     
  22. May 16, 2005
  23. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    My reading of their press releases on the parting of the ways suggests to me that Playtech are telling players to contact support at Solei regarding their outstanding account balances and presumably other financially oriented questions.

    However, there has been much talk (but so far no apparent action that I have seen) on Playtech starting a dedicated dispute channel, so if you don't come right with Solei that might eventually be a route, too.
     
  24. May 16, 2005
  25. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    In addition to Playtech dropping them, I can't access Solei's website since yesterday ... every time I've tried (as part of some research I'm doing), the connection times out.
     
  26. May 16, 2005
  27. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Site gone.

    "We can't find "www.casinosolei.com"

    You can try again by typing the URL in the address bar above."

    They must have just folded - if they were jumping ship, why would they renege of a not particularly large cashout? Hardly the way to start afresh, is it?

    Playtech's stuff about contacting Solei for all problems was probably their way of ducking the debt. Hopefully pressure can be brought, via Herr Bailey's new rapport with them, and they'll cough up eventually.

    Don't hold your breath, Rory - Bryan's away until the end of the month or so. Normally I'd be confident you'd be paid, but with Playtech the lines are very fuzzy.
     
  28. May 17, 2005
  29. sirius

    sirius Senior Member

    Location:
    UK
    This casino was already dumped/blacklisted on my site for various reasons. They are linked to a land based casino in Croatia and there are some contact details at the bottom of this old press release:

     
  30. May 17, 2005
  31. vedat

    vedat Dormant account

    Location:
    TURKEY
    they bought megasportcasino

    as i know they closed casinosolei and bought megasportcasino they will transfer old balances to there
     
    Last edited: May 17, 2005
  32. May 17, 2005
  33. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    QUOTE: as i know they closed casinosolei and bought megasportcasino they will transfer old balances to there UNQUOTE

    Would you mind expanding on that statement, please Vedat? This might be useful information if players need to contact these guys (assuming they run into trouble clearing their account balances) Is your source reliable?

    Has Solei sent out emails to its players advising them of this?
     
  34. May 17, 2005
  35. vedat

    vedat Dormant account

    Location:
    TURKEY
    go to their site www.megasportcasino.com

    hello as i have recived an email for in turkish it was saying they bought You must register/login in order to see the link. and will goon with this site and the funds could be transfered it was saying like that go to You must register/login in order to see the link. they have the sama support for casinosolei i think they will help
     
  36. May 17, 2005
  37. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Many thanks.
     
  38. May 17, 2005
  39. johnsteed

    johnsteed Ueber Meister

    Occupation:
    N/A
    Location:
    N/A
    Heads up!!!

    Whew! Glad to know I quit going there just in time. I guess in retrospect, I never should have gone. Hmmm... :oops:
     

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