Rizk Won't Reopen My Account! Any Ideas Anyone?

louwazmadz

Registered
Joined
Oct 19, 2021
So I joined Rizk Casino back in 2017/Early 2018. I was a fully verified regular player deposited £1000s won £1000s no issues there. Middle of 2019 my gambling was getting out of hand so October 15th I self excluded myself onsite wanted to exclude for 6 months but I mistakenly clicked 24 months 🤦‍♀️ So comes Sept this year I messaged live chat and asked what date it is my account is reopened. I got the response October 15th, should my account not automatically reopen contact us.
October 15th came and went and I still couldn't log back in, so after several confusing emails (which I will attach) I felt I was been given the run around they said I had excluded on another sister site which I knew for a fact I hadn't! Then I get a response from the team leader saying that
There Internal Policies have changed since I Self Excluded and my account will remain closed. I've asked for further information about this and just keep getting the same response your account will remain closed.

Can someone enlighten me, has this happened to anyone else?
 

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pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Heard it happen with folk doing Gamstop and some casinos refuse to re-open. I imagine there's not a lot you can do about it, free to do/or not business with whoever they wish...

Tbf it's Rizk, so i wouldn't be losing much sleep over it as there are better casinos out there:)
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
Hello @louwazmadz

I am sorry to hear that you have had a negative experience as a result of your situation.

I can unfortunately not offer to comment directly on a customer query here on the forum pertaining such delicate and personal matters. What I can confirm is that we review each request to re-open a previously self-excluded account and act accordingly based on our RG policies.

I understand this is perhaps not the answer you were hoping for, but we appreciate your understanding that your personal query is not something we can comment on publicly.

Kind regards,
Pierre
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
As suggested above you best bet would be to approach the rep for the group that now owns Rizk, @Betsson-Group .
If that doesn't get you the answers you can always file a PAB with us -- Submit Your Online Casino Complaint -- and I can look into it officially for you. We have a good contact within the Betsson group and are usually able to get cases dealt with fairly quickly.

... :D I see Pierre beat me to it. :thumbsup:
 
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