RiZk SoW, unfair in my opinion.

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
It’s not about the money

I know it will get sorted it’s about casinos having the rights to pull these kind of stunts as and whenever they feel like it and being able to get away with it because the so called governing body is such a joke.

And this kind of bullshit is happening behind the scenes on the a lot games too... that’s my greater concern as the GC cannot control the simple things never mind the cloaked programming behind games etc

Yea I couldn't care about the money either, it's the principle of the matter. But unless more people report them for non compliance in the KYC process then nothing will be done as they (UKGC) state "We don't get involved in individual cases".

The best thing you can do with this MT Secure group if you are unhappy is Self Exclude as I have done. Their business model of rejecting perfect documents in the hope of some measley player reversals will cost them in the long run if people start reporting them and closing their accounts, vote with your wallet.

I suggest you do this when they inevitably either reject what you've sent or ask for more docs as one is "Too blurry or not showing all 4 corners" and then send those said documents to the UKGC telling and showing them what they rejected in their non compliance
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I never understand why people go back and keep playing at a casino that has fucked them about like this (not directed at the OP here) Time and time again we see threads like this then a couple of months later, the same player complaining again about the same casino. Close your account, play elsewhere. Complain to UKGC if you have a complaint like this.
GIG have been doing this since SOW was first being enforced. Dodgy as anything. Captain Rizk is, however, the only rep for any of the GIG companies who tried to answer questions on it properly.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I never understand why people go back and keep playing at a casino that has fucked them about like this (not directed at the OP here) Time and time again we see threads like this then a couple of months later, the same player complaining again about the same casino. Close your account, play elsewhere. Complain to UKGC if you have a complaint like this.
GIG have been doing this since SOW was first being enforced. Dodgy as anything. Captain Rizk is, however, the only rep for any of the GIG companies who tried to answer questions on it properly.
Because as a rule, punters place trust in these casinos to get their act together and have one hymn sheet that we can all sing from.

Time and time again we see casinos get away with underhand shit not befitting of a Curacao clipjoint, never mind accredited casino. Not to mention taking things to intermediary bodies does diddly-squat too, so it seems no one's particularly interested in protecting the interests of the player...

Closing accounts should teach them a lesson of sorts but I doubt it. Because they'll have another 5 people lined up in their place, and all the while this bread & circus show keeps on going, good rep or not :eek2:
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
Just to be clear

I’m not awaiting a withdrawal

I deposited £200 and then they instantly blocked my account and won’t let me play it or withdraw it!! That’s why I’m most annoyed!!!


I am self employed.... they have asked for payslip and employment contract

I can provide neither

I have provided a business account statement showing plenty of money in there and payments to myself

Plus a personal bank statement showing funds in and out

And that’s not enough apparently



And you know the stupid thing
I did have an issue with them before this.

And would have had an issue providing any of it if they hadn’t held me to ransom to do it
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
Just to be clear

I’m not awaiting a withdrawal

I deposited £200 and then they instantly blocked my account and won’t let me play it or withdraw it!! That’s why I’m most annoyed!!!


I am self employed.... they have asked for payslip and employment contract

I can provide neither

I have provided a business account statement showing plenty of money in there and payments to myself

Plus a personal bank statement showing funds in and out

And that’s not enough apparently



And you know the stupid thing
I did have an issue with them before this.

And would have had an issue providing any of it if they hadn’t held me to ransom to do it

If they don't accept your docs in their first response or don't accept that you can't provide them with what they ask for, then ask them to kindly return your £200 in deposits.

Cheeky fecks might try and change their tune then and tell you they accept your explanation and that your account is open to play :rolleyes:; in which case just go and withdraw, lock your account and give them a cool middle finger :cool:

EDIT: And if they don't return your deposits that's another breach, inform the UKGC if this happens also.

If they reject your docs, you are not; by their own account welcome to play there until you prove to them your SoW, and since you can't do this you will need to go through with an ADR and also inform UKGC if they refuse to give your deposits back in the worst case scenario. But hopefully everything works out ok for you.
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Really!! They wont accept a business account statement from a self employed person. Thats, excuse my language, fucking ridiculous!!

I agree with Chipkin, ask for your deposit back. I have seen a couple of other cases where the customer has done that and all of a sudden the documents they supplied were acceptable, not sure if it was GIG though. So what exactly are they asking for now?
I know you aren't waiting for a withdrawal, but just get your money back and move to a decent casino or this will go on and on. GIG have a habit of losing (or as they say, not being able to access) your docs months later and you will have to go through all this again.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Because as a rule, punters place trust in these casinos to get their act together and have one hymn sheet that we can all sing from.

Time and time again we see casinos get away with underhand shit not befitting of a Curacao clipjoint, never mind accredited casino. Not to mention taking things to intermediary bodies does diddly-squat too, so it seems no one's particularly interested in protecting the interests of the player...

Closing accounts should teach them a lesson of sorts but I doubt it. Because they'll have another 5 people lined up in their place, and all the while this bread & circus show keeps on going, good rep or not :eek2:

People always think that though, and think, ah no point me closing my account, won't make a difference. If 1000 people all did, all for the same reason, in the same month, I will bet a months wages they would change the procedure.

Personally I've closed 3 accounts this year, for 3 different reasons, and it won't make a difference, but they also won't get another penny from me (Videoslots, Casumo and EnergyBet). I would rather the £20k+ the first 2 had from me last year went to a casino who doesn't dick me about & actually values my business :D
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
I have asked for my deposit back and they haven’t refused as such but have said they would need to action it manually and this would take 5-7 days !!!!

I have closed every account this year that has used these new regs to withhold money from me... I am literally running out


However having just gone onto chat and asked for another update to be told


These are not their comfortable working hours please be patient !!!


My reply of

How dare you illegally withhold my money and then fucking tell me to be patient

I suggest you go and fuck yourself and the horse you rode in on ....




Probably hasn’t assisted in getting this resolved any quicker!!
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
I never make massive deposits, and so I have decided (even before this thread was started) that if anything like this happens to me I will immediately close my account and mark the deposit off as a loss. I absolutely will not be sending sensitive and highly personal financial documents to any casino. Even the highest rated are shady as fuck tbh, so they can whistle for it.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
I have asked for my deposit back and they haven’t refused as such but have said they would need to action it manually and this would take 5-7 days !!!!

I have closed every account this year that has used these new regs to withhold money from me... I am literally running out


However having just gone onto chat and asked for another update to be told


These are not their comfortable working hours please be patient !!!


My reply of

How dare you illegally withhold my money and then fucking tell me to be patient

I suggest you go and fuck yourself and the horse you rode in on ....




Probably hasn’t assisted in getting this resolved any quicker!!

Probably not. Just quote them the attached. Then say you are reporting them to the CMA if they don't give you immediate access to the funds.
 

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dealer wins

Meister Member
Joined
Oct 25, 2006
Location
London the sh$thole
I never make massive deposits, and so I have decided (even before this thread was started) that if anything like this happens to me I will immediately close my account and mark the deposit off as a loss. I absolutely will not be sending sensitive and highly personal financial documents to any casino. Even the highest rated are shady as fuck tbh, so they can whistle for it.
Absolutely , all online casinos are are shady and as has been proven will sell your details to anyone!! I use individual emails and have had spam on every single one of the addresses once I use an online casino or sportsbook!!
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
And I wonder who is actually looking at the documents "on the other side" when we send them away. Some total stranger getting an intimate look at our financial activity - how much we earn, where we spend it, what our subscriptions and direct debits are and so on. It's absolute MADNESS and I will close very single casino account before I complete a SOW request.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Isn't that last bit 'subject to aml regs' etc.. the issue the casinos can still hide behind?

No, if a customer has funds in the account they can't freeze those funds whilst they ask for docs. They also MUST stipulate before you open an account exactly what "may" happen. There was another post about Rizk on here recently as well you might want to look at.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
People should also remember GIG's data security is a complete joke before they send off any sensitive financial documents to them. I would rather chop my legs off before giving them anything like what they ask for.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
No, if a customer has funds in the account they can't freeze those funds whilst they ask for docs. They also MUST stipulate before you open an account exactly what "may" happen. There was another post about Rizk on here recently as well you might want to look at.

I think it would be helpful as happens with some other ombudsmen [which is essentially what an adr is] if annually they published some of the case outcomes and examples of customer complaints, so there is consistency and casinos know generally what they should do.

Because if a casino won't release a player's funds and the ukgc don't investigate individual consumer complaints then it will be the ADR's deciding these matters
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Mt secure have been doing this for at least 12 months onwards, I had same problem a locked account blank blank docs had already sent in verified account, they still blocked the account on a deposit of 100 & demanded sow which I refused, even the captain at rizk could not help me, I requested my deposit back they refused & I parted company with them,never to return.
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
Well I have now emailed the details of the issue to the GC for what it’s worth....

Out of interest I’m just wondering what the new laws state in regard to amounts deposited before SoW kicks in

I am roughly even on the site but looking at my stats I have deposited 24k over last 8 months..:

Should they not have actioned this sooner if they actually have a shit?
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Well I have now emailed the details of the issue to the GC for what it’s worth....

Out of interest I’m just wondering what the new laws state in regard to amounts deposited before SoW kicks in

I am roughly even on the site but looking at my stats I have deposited 24k over last 8 months..:

Should they not have actioned this sooner if they actually have a shit?

The new regs and the CMA's rulings have to be separated.

The regs are around pre verification and doc requests. The CMA ruling is around withholding customer funds whilst the casino get these docs. The CMA state thst customers must still have access to the funds in the account even if the casino don't have the docs. By freezing the account they are in breach of the ruling and hence the LCCP. What Rizk should have done was continue with the account open and put a period of notice on it in which docs would be required. It seems they have just frozen the account completely which is wrong.
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
Well well

I have just found if you circumnavigate the pop ups that keep saying account is on hold etc etc and keep on processing through to the wirthdrawl stage it works!!!

Despite them saying I cannot perform a withdrawal I have managed to do so and it’s come straight into my PayPal instantly !!!

So now they can definitely go fuck themselves :)

Any suggestion for a new casino !!??
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Well well

I have just found if you circumnavigate the pop ups that keep saying account is on hold etc etc and keep on processing through to the wirthdrawl stage it works!!!

Despite them saying I cannot perform a withdrawal I have managed to do so and it’s come straight into my PayPal instantly !!!

So now they can definitely go fuck themselves :)

Any suggestion for a new casino !!??

Slotty Vegas?....Oh wait!!

Casumo, Vslots, Novibet, LV Bet
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
I liked video slots but they pulled the same stunt

Let me deposit £1500 over the course of a month and then when I went To withdraw £500 blocked me for verification purposes


So I complied withdrew and closed the account !!
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
To date paddypower is the only one that has done it the right way in my opinion ans contacted me in advance and told me a date by which I would need to provide SoW

After that account would be locked until it was supplied...

And as I said they gave me £100 for the faffing about !!

So kudos to them

But sadly they don’t have wwtbam on their site which is my favourite slot!!
 
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