Hi everyone,
I have now looked into the case and here is what has happened.
@geordiecolin has been informed about this via PM.
First of all, at Rizk we strive to ensure that all our players enjoy a fun and safe gaming experience. At the same time we are adhering to our regulatory obligations. As part part of our Player Safety & AML strategy, we have set in place automatic safety thresholds.
In geordiecolin's case, although he hadn't been playing with us for a long time, his latest deposit of £30 took him over the
cumulative lifetime threshold, which then triggered the request for Source of Wealth information. For players who have not completed the SoW, we have an automatic system in place which will
restrict both deposits & withdrawals, which is why his withdrawal was not processed. As a result of a review into the circumstances of the case, his withdrawal has been processed today. Just to make it clear, at no point was his login restricted. Every time the SoW request is triggered, also an email is automatically being sent out to the same email address which is registered on a player’s Rizk account.
Right now, geordiecolin gets an automatic message every time he logs in asking him to fill in the Source of Wealth form. If he doesn't, he's gonna remain restricted for both deposits & withdrawals.
I hope this clears things up, if not, feel free to ask questions regarding this matter either here or via PM.