Rizk Source of Wealth Bullshit!

[Deeplay]

Well someone has to be the fall guy, with some luck others will see how Rizk handled it and go "Nah", whilst keeping it as streamlined and painless for the customer. Whether they all choose to do that remains to be seen. But kudos to VS (again)

Yep Kudos indeed to Video slots. Its always so easy and pain free with them. I wonder why I ever play elsewhere. Had a few cash outs yesterday , all processed within minutes. They do everything in the right way, truly putting the player first. Others need to learn by the example Video Slots sets. Rant over I need coffee ...........................................

 

[shadow123]

Yep Kudos indeed to Video slots. Its always so easy and pain free with them. I wonder why I ever play elsewhere. Had a few cash outs yesterday , all processed within minutes. They do everything in the right way, truly putting the player first. Others need to learn by the example Video Slots sets. Rant over I need coffee ...........................................

Would be very interested to know what has changed with Videoslots,not so long ago they were one of the first to introduce the SOW and were torn to shreds
on CM.
Have their SOW requirements been watered down or are they taking a more sensible approach before decieding who to issue requests from.
They are the only casino I use, but I have gone into hibernation hoping that the whole regulatory situation will settle down and I can play
again without fear of information requests every time I deposit or withdraw.

 

[Deeplay]

Would be very interested to know what has changed with Videoslots,not so long ago they were one of the first to introduce the SOW and were torn to shreds
on CM.
Have their SOW requirements been watered down or are they taking a more sensible approach before decieding who to issue requests from.
They are the only casino I use, but I have gone into hibernation hoping that the whole regulatory situation will settle down and I can play
again without fear of information requests every time I deposit or withdraw.

Well I dont know how it was before as have not played there in a few months. But for me it was an online form to fill out within my account. Asking for various information , which I gave. I hit submit and then 4 hours later they emailed me telling me my SOW was verified and complete and my account was again fully open. Took me less than 5 minutes to do. I have no idea if they would re-request anything further down the line ... but right now I can deposit / WD no problems. Maybe @Dan.Videoslots could confirm if anything more would be needed. But as far as I see my SOW request is complete.

 

[Dan.Videoslots]

Hi guys,

We haven't made any changes regarding the requests for SOW. But if you have any questions you can always send me a PM and I am glad to answer them.

Br,
Daniel

 

[bigbear]

Yep Kudos indeed to Video slots. Its always so easy and pain free with them. I wonder why I ever play elsewhere. Had a few cash outs yesterday , all processed within minutes. They do everything in the right way, truly putting the player first. Others need to learn by the example Video Slots sets. Rant over I need coffee ...........................................

Ok this will not make me popular and I will probably be a lone dissenting voice but they certainly did not put me as a player first.After having my account hacked and despite providing what I thought was reasonable evidence to prove that I did not place certain losing bets,i was basically accused of being a liar and cheat in order to recover the princely sum of £96.I closed my account and despite their stellar reputation,nothing would make consider playing at Videoslots again.

 

[mimi26]

Well I dont know how it was before as have not played there in a few months. But for me it was an online form to fill out within my account. Asking for various information , which I gave. I hit submit and then 4 hours later they emailed me telling me my SOW was verified and complete and my account was again fully open. Took me less than 5 minutes to do. I have no idea if they would re-request anything further down the line ... but right now I can deposit / WD no problems. Maybe @Dan.Videoslots could confirm if anything more would be needed. But as far as I see my SOW request is complete.

Just to let you know thats the first form I received, a few months later they are now asking for bank statements, wage slips Employment Income, Inheritance, Sale of Property, Winnings and Retirement Income, they want paper evidence of all, I submitted a few wage slips and a bank statement just showing deposits this month but all got rejected, so as easy as it may be for you now they will ask for a lot more later down the line, I emailed them and explained I wont be sending no more so I cant deposit or withdraw, bust as I said I really dont care they are getting nothing more of me its far too intrusive, not only on me but my partner too, everything we own is joint except my gambling bank account.............so as sad as it is its a goodbye to videoslots from me

 

[Mouche12]

I am surprised that the wage slips don't suffice mimi, perhaps Dan can tune in?

 

[mack341]

Just to let you know thats the first form I received, a few months later they are now asking for bank statements, wage slips Employment Income, Inheritance, Sale of Property, Winnings and Retirement Income, they want paper evidence of all, I submitted a few wage slips and a bank statement just showing deposits this month but all got rejected, so as easy as it may be for you now they will ask for a lot more later down the line, I emailed them and explained I wont be sending no more so I cant deposit or withdraw, bust as I said I really dont care they are getting nothing more of me its far too intrusive, not only on me but my partner too, everything we own is joint except my gambling bank account.............so as sad as it is its a goodbye to videoslots from me

Its madness that the new AML procedures are having this effect on the standard run of the mill slot players, when it is the people depositing thousands and adopting low risk strategies that need to be looked at.

I was wondering yesterday, if you think about it when we use a debit card to deposit and pay, the money goes from our bank account to the casinos bank account. If there is a genuine money laundering concern why can't the two banks communicate directly with each other and sort out any source of wealth concerns that way. As long as the casinos bank was reputable I would be happy to consent for my bank to provide the information they require, but I'm sorry I don't wish to send this financial information directly to a casino, who knows who sees it and how safe it is etc...

 

[mimi26]

I am surprised that the wage slips don't suffice mimi, perhaps Dan can tune in?

They probably show less than I deposit, but its just one source of income, I also have income from my daughters of around £1000 per month (housekeeping) along with jobs I do which are cash jobs, I also have a joint account with my partner which is were the bulk of our cash is, we sold a house last year that had no mortgage on it, (mother in laws) I just cant prove anything without getting my daughters or partner involved but I really dont want to gamble that much. If the casinos are being pressurized then I understand they have to do it but it does not mean I have to agree with it, so will just move on........I am a honest hard working person, I gamble with my own money, I dont have the bother of bills etc as my partner pays everything, I am just in one of those positions where I cant really prove it and TBH what other pass time asks for your complete financial history just to be able to spend your own money

Dont these people realise that these ML's will have enough fake documentation to be able to prove their wealth, they are highly organised


edited to add, I also withdrew around 10k in February from 2 casinos, which included videoslots, so they know I have winnings

 

[mimi26]

I just want to say I do think videoslots have done it much better than rizk here, i.e I just got the email out of the blue not after I had just deposited or was waiting for a withdrawal, I am just waiting to get my cashback on Friday, hopefully they will let me withdraw that then close my account.

 

[Dan.Videoslots]

Hi Mouche12,

Payslips or a Bank statement showing receipt of latest salary income are acceptable.

Br,
Daniel.

 

[vinylweatherman]

Hi Mouche12,

Payslips or a Bank statement showing receipt of latest salary income are acceptable.

Br,
Daniel.

One would think so, but some players are having their wage slips and bank statements rejected. Why would the latest wage slip and bank statement be rejected? Players obviously feel that when their wage slip and bank statement is rejected, the casino wants even more intrusive information that might not even exist in a paper format, or that does exist but involves other third parties' information, such as joint accounts.

It also seems that a considerable number of players are deciding to quit the casino in question when they get the more intrusive request for documentation. A few do send things like their own bank statement and wage slip, but then quit the casino if they are rejected.

I would also expect that the keener gamblers on this forum are more experienced and more prepared to jump through a few extra hoops in order to retain the ability to play at their favourite casino. However, what of the average player who sees an ad on TV for some casino and gives it a try, and then gets the full service SoW for only a couple of hundred. Would they jump the hoops or would it scare them off? If it scares them off, would they try another UK licensed casino or would they try an unlicensed site and find that the experience is so much smoother due to lack of draconian SoW and RG that they carry on playing these sites?

Any UK licensed casino that is based in the EU will now have to adhere to GDPR, so any data leak that arises from SoW and RG requests will have serious consequences for the business.

 

[mimi26]

This is the list from videoslots
Examples of documentation for source of wealth:

Inheritance:
A copy of the will that must include the value of the estate.
A lawyer or notary’s letter on letter headed paper.
A letter from the trustees of an estate that includes the type of asset and respective value.

Sale of property:
Signed letter from a lawyer or a notary on letter headed paper.
Contract of sale.

Employment Income:
Payslips.
Bank statement showing receipt of latest salary income.

Retirement Income:
Pension statement.
Letter from annuity provider.
Bank statement showing receipt of latest pension income and name of provider.

Winnings
Letter from relevant organisation (Lottery headquarters/betting shop/casino).
A certificate of winnings issued by the relevant company or casino. E.g. print screen of the casino account showing winnings.
The case of lottery winnings, a bank statement showing funds deposited by company name; or copies of media coverage (if applicable) as supporting evidence.

Other
Bank statements confirming receipt of such income from identifiable sources, or savings.
A trust deed showing consistent entitlement to income (e.g. as a beneficiary).
Evidence of receipt of a gift.

Any other document evidencing source of wealth

now even though I have thousands of pounds withdrawals fro leo vegas, I cant confirm it as it just comes up with a transaction number, (trustly withdrawal), I am certainly not going to ask them for a letter!! to prove this,

But seriously just look at that list, who on earth would provide such info?

 

[dpp00]

One would think so, but some players are having their wage slips and bank statements rejected. Why would the latest wage slip and bank statement be rejected? Players obviously feel that when their wage slip and bank statement is rejected, the casino wants even more intrusive information that might not even exist in a paper format, or that does exist but involves other third parties' information, such as joint accounts.

It also seems that a considerable number of players are deciding to quit the casino in question when they get the more intrusive request for documentation. A few do send things like their own bank statement and wage slip, but then quit the casino if they are rejected.

I would also expect that the keener gamblers on this forum are more experienced and more prepared to jump through a few extra hoops in order to retain the ability to play at their favourite casino. However, what of the average player who sees an ad on TV for some casino and gives it a try, and then gets the full service SoW for only a couple of hundred. Would they jump the hoops or would it scare them off? If it scares them off, would they try another UK licensed casino or would they try an unlicensed site and find that the experience is so much smoother due to lack of draconian SoW and RG that they carry on playing these sites?

Any UK licensed casino that is based in the EU will now have to adhere to GDPR, so any data leak that arises from SoW and RG requests will have serious consequences for the business.

seems to me while these casinos are putting us players through the ringer for these sow , i don't think there concentrating on these updated GDPR

there are genuine serious powers given to the data commissioners who are chomping at the bit to flex there muscle, as someone commented as ppi claims

start dieing out start getting used to the new tv adverts for data protection claims,

 

[mack341]

This is the list from videoslots
Examples of documentation for source of wealth:

Inheritance:
A copy of the will that must include the value of the estate.
A lawyer or notary’s letter on letter headed paper.
A letter from the trustees of an estate that includes the type of asset and respective value.

Sale of property:
Signed letter from a lawyer or a notary on letter headed paper.
Contract of sale.

Employment Income:
Payslips.
Bank statement showing receipt of latest salary income.

Retirement Income:
Pension statement.
Letter from annuity provider.
Bank statement showing receipt of latest pension income and name of provider.

Winnings
Letter from relevant organisation (Lottery headquarters/betting shop/casino).
A certificate of winnings issued by the relevant company or casino. E.g. print screen of the casino account showing winnings.
The case of lottery winnings, a bank statement showing funds deposited by company name; or copies of media coverage (if applicable) as supporting evidence.

Other
Bank statements confirming receipt of such income from identifiable sources, or savings.
A trust deed showing consistent entitlement to income (e.g. as a beneficiary).
Evidence of receipt of a gift.

Any other document evidencing source of wealth

now even though I have thousands of pounds withdrawals fro leo vegas, I cant confirm it as it just comes up with a transaction number, (trustly withdrawal), I am certainly not going to ask them for a letter!! to prove this,

But seriously just look at that list, who on earth would provide such info?

They must believe they are being professional and thorough and that their approach is beyond critricism and will keep UKGC off their back, but I think in reality they are simply shooting themselves with a 12 bore in both feet and will haemorrhage customers in the long term as a result.

 

[mimi26]

ok I have just submitted my latest pay slip and all transactions paid into my bank over the last 5 months if this fails then there is sod all I can do

 

[goatwack]

This is the list from videoslots
Examples of documentation for source of wealth:

Inheritance:
A copy of the will that must include the value of the estate.
A lawyer or notary’s letter on letter headed paper.
A letter from the trustees of an estate that includes the type of asset and respective value.

Sale of property:
Signed letter from a lawyer or a notary on letter headed paper.
Contract of sale.

Employment Income:
Payslips.
Bank statement showing receipt of latest salary income.

Retirement Income:
Pension statement.
Letter from annuity provider.
Bank statement showing receipt of latest pension income and name of provider.

Winnings
Letter from relevant organisation (Lottery headquarters/betting shop/casino).
A certificate of winnings issued by the relevant company or casino. E.g. print screen of the casino account showing winnings.
The case of lottery winnings, a bank statement showing funds deposited by company name; or copies of media coverage (if applicable) as supporting evidence.

Other
Bank statements confirming receipt of such income from identifiable sources, or savings.
A trust deed showing consistent entitlement to income (e.g. as a beneficiary).
Evidence of receipt of a gift.

Any other document evidencing source of wealth

now even though I have thousands of pounds withdrawals fro leo vegas, I cant confirm it as it just comes up with a transaction number, (trustly withdrawal), I am certainly not going to ask them for a letter!! to prove this,

But seriously just look at that list, who on earth would provide such info?

Ahh yes, that's what's commonly referred to in the industry as 'The Piss-take List'

 

[mimi26]

right all my source of wealth has now been approved! I think maybe the fact that I limited my bank statement over the last month is why it was rejected, as I have now provided them with a full 5 months worth of deposits into my bank its appears to have done the trick .........I seriously hope this is the last of it now

 

[colinsunderland]

Still asking for a copy of the will then. Wills don't have the value of the estate, if I write a will today and die in 30 years, videoslots must think my house will be valued the same then as now.
I did point that out to them months ago.

 

[goatwack]

right all my source of wealth has now been approved! I think maybe the fact that I limited my bank statement over the last month is why it was rejected, as I have now provided them with a full 5 months worth of deposits into my bank its appears to have done the trick .........I seriously hope this is the last of it now

So why'd they ask for the other documentation then? This is more confusing than watching an episode of WestWorld

 

[mimi26]

So why'd they ask for the other documentation then? This is more confusing than watching an episode of WestWorld

because maybe my income over the last months was showing less than my deposits so taking it over the 5 months and all the winnings I have had deposited evened it out, it did also show money deposited from my daughters and partner so maybe that solved the problem, but we wont probably ever find out

 

[goatwack]

because maybe my income over the last months was showing less than my deposits so taking it over the 5 months and all the winnings I have had deposited evened it out, it did also show money deposited from my daughters and partner so maybe that solved the problem, but we wont probably ever find out

Not using you specifically, but if that is indeed the criteria, then what's stopping a 3rd party paying regularly into one's account and the person 'laundering' that money through the casino?

Just trying to determine what it is they're looking for, because no one seems to know

 

[mimi26]

Not using you specifically, but if that is indeed the criteria, then what's stopping a 3rd party paying regularly into one's account and the person 'laundering' that money through the casino?

Just trying to determine what it is they're looking for, because no one seems to know

yeah I understand what you mean, but the amounts I withdrew in winnings more than covered my spends, so maybe if it was just showing monies deposited from another person then that would have been a different outcome

 

[nikantw]

Not using you specifically, but if that is indeed the criteria, then what's stopping a 3rd party paying regularly into one's account and the person 'laundering' that money through the casino?

Just trying to determine what it is they're looking for, because no one seems to know

You just want to know so you can avoid detection and keep laundering those $10 per week, don't you?

 

[goatwack]

You just want to know so you can avoid detection and keep laundering those $10 per week, don't you?

(Shhhhh)