I know, so thought I better so as not to disappointI'm sure you're right, and I actually was expecting you to quote me
But seriously, while casinos make things up as they do, there are always going to be problems. For the RG side in the UK, the UKGC should create a clear process for casinos to follow, just like they do in other areas, like KYC procedures, then no one can complain, and the casinos all work to the same set of rules. For AML it's harder as it isn't the UKGC (or any licensing body) who require them to do this, but they could still do a 'best practice' document. The casinos are taking so much stick over this, when it could be pretty much solved by an official statement on what to do and when.