Rizk, really? Im stunned !!

Full tilt

Experienced Member
Joined
Jun 11, 2013
Location
Milton Keynes
I had the dreaded SOW screen pop up AFTER making a deposit at Dunder last week and thought 'here we go' as it said you could not play,deposit or withdraw until the forms and documents had been uploaded.
The SOW was not that intrusive and was approved almost immediately, the proof of payment and address took about 24 -48hours respectively.
Once I had uploaded the photos I was able to play immediately - and withdraw:thumbsup: even though at the time my proof of address was showing as rejected.
 
Award winning Videoslots is reviewed by Casinomeister

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Bit surprised to hear you say this Brian, I honestly believed you had a bit more intelligence than to say 'Not sure Why He Was Happy' I fully understand why this procedure takes place, it takes responsibility and ownership for their players. It seems you didn't know that however

Was it RG or AML reasons that triggered it?

And I agree with Brian, it should be done on login. If there are RG or AML concerns then, unless you make an unusually large deposit then it shouldn't trigger a SoW request. Nor should a withdrawal.

I would be extremely pissed off if I deposited £500 then found out my account was blocked due to a SoW request, especially as I cannot provide a SoW to casinos.
 

ed skull murphy

Trollish behavior - quit the forum
Joined
Nov 7, 2017
Location
Albion
I had the dreaded SOW screen pop up AFTER making a deposit at Dunder last week and thought 'here we go' as it said you could not play,deposit or withdraw until the forms and documents had been uploaded.
The SOW was not that intrusive and was approved almost immediately, the proof of payment and address took about 24 -48hours respectively.
Once I had uploaded the photos I was able to play immediately - and withdraw:thumbsup: even though at the time my proof of address was showing as rejected.
Good to see that the Maltese guys are finally paying attention. They have a golden opportunity here, don't blow it for the sake of poor customer support. :)
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Brian I fully respect your hold the rule book but please let adults be adults, I mean most of us have been talking to each other for a number of years.

I dont see anything directly hurtfull with what I said, it just needed to be said. My stepfather was a sgnt major in the Royal Marines and believe me growing up I heard much more colourful language than this.

Your post was rude end of and Brians point was valid and correct no idea why you took such a bad attitude with him.
 

amourgirl

Not so Senior Senior Member!
Joined
Jan 2, 2013
Location
London UK
What a shame Videoslots can't be a bit more like that!

So I didnt think I deposit enough these days to trigger a SOW request but been staying off the gambling recently so made a deposit. Straight away I had a SOW screen in front of me!

Sigh I thought, here we go I have to justify my gaming budget to complete strangers.

Went on live chat to see what they needed and got through to a CS agent immediately who talked me through what they wanted, we will get this taken care of for you hold tight! a copy of my passport and bank statement, both i have saved on my PC desktop.

The two docs were accepted within 35 minutes, and I chose to withdraw after seeing that screen and my withdrawal request was paid in around fifteen minutes!

Im extremely impressed with Rizk and their committed team that work tirelessly to give you a flawless experience. Even though my gambling has cut right down from what it used to be so cant promise them another deposit in the future.

Keep it up guys!
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
That is an impressive level of customer service but the one question I would ask is why the Sow request cannot be triggered as soon as a player starts the deposit process.We have seen over a number of threads during the past few months that some players,through no fault of their own, cannot provide the necessary documents that some casinos are now demanding and this at least would give the player the option of not continuing with a deposit if they knew that a SOW request would present them with a problem.

It's not that it cannot be triggered when the player starts to deposit. If I go to make a deposit when I have a limit set that exceeds my limit, my deposit is blocked with a pop-up telling me I'll be exceeding my limit.

Brianmon had requests triggered on login.

So it's not that it cannot be done, it's because Rizk wants to force their players to have to submit it.

As you can see from my poll on the SOW issue, there are a large number of players that would have difficulty with complying with SOW requests for a number of reasons, including for most affiliates breaching contracts, for business owners a lot of work frequently, and for those who receive gifts or allowances from family members it may or may not be accepted.

I was told that neither my income tax returns or copies of my rent receipts I give to my tenant would be satisfactory proof of my income (as of course I issue the receipts). It would probably be a breach of privacy to provide my tenant's name and address to Rizk. Now, I am in Canada, have not had any source of wealth requests and may or may not need to comply with the MGA rules. For people that run businesses, especially sole proprietorships, what proof is there beyong their records often?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
... My stepfather was a sgnt major in the Royal Marines and believe me growing up I heard much more colourful language than this.
And I was a squad leader in the US army paratroopers. If you would have called me "princess", we'd have to discuss this outside.
:eek: :p
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Bryan
BrYan
BrYan
BrYan
BrYan

Ok? :D
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Bryan
BrYan
BrYan
BrYan
BrYan

Ok? :D

But it's not only about you. We have other members here. brianmons name is probably Brian :D

Here people have been angry because it hasn't been asked for a SOW upon deposit. When that is made you are angry because it's not done with log in. When they do that, what will you guys be angry at then?:)
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
But it's not only about you. We have other members here. brianmons name is probably Brian :D

Here people have been angry because it hasn't been asked for a SOW upon deposit. When that is made you are angry because it's not done with log in. When they do that, what will you guys be angry at then?:)

Because on deposit or on withdrawal has the same effect, they can hold your money to ransom if you do not send the documents. A £20 deposit should not set off any triggers for RG or AML. Someone who usually deposits £20 a week then suddenly does a £2k deposit could set off a trigger, or numerous deposits in a short period could set off RG concerns, but not a single small deposit. If there has been a trigger prior to that, then it should be done on login, not once they have your money.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Because on deposit or on withdrawal has the same effect, they can hold your money to ransom if you do not send the documents. A £20 deposit should not set off any triggers for RG or AML. Someone who usually deposits £20 a week then suddenly does a £2k deposit could set off a trigger, or numerous deposits in a short period could set off RG concerns, but not a single small deposit. If there has been a trigger prior to that, then it should be done on login, not once they have your money.

I'm sure you're right, and I actually was expecting you to quote me :p
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I'm sure you're right, and I actually was expecting you to quote me :p
I know, so thought I better so as not to disappoint :)

But seriously, while casinos make things up as they do, there are always going to be problems. For the RG side in the UK, the UKGC should create a clear process for casinos to follow, just like they do in other areas, like KYC procedures, then no one can complain, and the casinos all work to the same set of rules. For AML it's harder as it isn't the UKGC (or any licensing body) who require them to do this, but they could still do a 'best practice' document. The casinos are taking so much stick over this, when it could be pretty much solved by an official statement on what to do and when.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It's not that it cannot be triggered when the player starts to deposit. If I go to make a deposit when I have a limit set that exceeds my limit, my deposit is blocked with a pop-up telling me I'll be exceeding my limit.

Brianmon had requests triggered on login.

So it's not that it cannot be done, it's because Rizk wants to force their players to have to submit it.

As you can see from my poll on the SOW issue, there are a large number of players that would have difficulty with complying with SOW requests for a number of reasons, including for most affiliates breaching contracts, for business owners a lot of work frequently, and for those who receive gifts or allowances from family members it may or may not be accepted.

I was told that neither my income tax returns or copies of my rent receipts I give to my tenant would be satisfactory proof of my income (as of course I issue the receipts). It would probably be a breach of privacy to provide my tenant's name and address to Rizk. Now, I am in Canada, have not had any source of wealth requests and may or may not need to comply with the MGA rules. For people that run businesses, especially sole proprietorships, what proof is there beyong their records often?

Yet it's the very casinos that set the terms of affiliate contracts that are now telling players they must break these terms in order to comply with SOW. This could easily end up in court and blow up in their faces when a judge has to decide whether or not the affiliate term or the SOW rules take precedence. This could, in theory, render the affiliate confidentiality term unenforceable as the affiliate will be expected to break this confidentiality routinely for SOW checks, not just with casinos, but when buying property, operating a bank account, etc.
 

souldragon

Senior Member
Joined
Oct 17, 2012
Location
Kent,United Kingdom
I know, so thought I better so as not to disappoint :)

But seriously, while casinos make things up as they do, there are always going to be problems. For the RG side in the UK, the UKGC should create a clear process for casinos to follow, just like they do in other areas, like KYC procedures, then no one can complain, and the casinos all work to the same set of rules. For AML it's harder as it isn't the UKGC (or any licensing body) who require them to do this, but they could still do a 'best practice' document. The casinos are taking so much stick over this, when it could be pretty much solved by an official statement on what to do and when.
That is precisely the problem in that there does not appear to be a set of rules,merely guidelines which different casinos interpret in different ways.I hold VIP status at one casino where I get generous deposit bonuses and have deposited as much as £4000 in a month and have made withdrawals in excess of that figure.My withdrawals are paid within 24 hours and I have NEVER received any form of a source of wealth request.If the SOW rules were set in stone there is no way in which this could happen.
 
Top