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Rizk, really? Im stunned !!

Discussion in 'Online Casinos' started by philderby1, Jun 27, 2018.

    Jun 27, 2018
  1. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    So I didnt think I deposit enough these days to trigger a SOW request but been staying off the gambling recently so made a deposit. Straight away I had a SOW screen in front of me!

    Sigh I thought, here we go I have to justify my gaming budget to complete strangers.

    Went on live chat to see what they needed and got through to a CS agent immediately who talked me through what they wanted, we will get this taken care of for you hold tight! a copy of my passport and bank statement, both i have saved on my PC desktop.

    The two docs were accepted within 35 minutes, and I chose to withdraw after seeing that screen and my withdrawal request was paid in around fifteen minutes!

    Im extremely impressed with Rizk and their committed team that work tirelessly to give you a flawless experience. Even though my gambling has cut right down from what it used to be so cant promise them another deposit in the future.

    Keep it up guys!
     
  2. Jun 27, 2018
  3. davidsmith56

    davidsmith56 Senior Member

    Occupation:
    retired civil servant
    Location:
    Kent,United Kingdom
    That is an impressive level of customer service but the one question I would ask is why the Sow request cannot be triggered as soon as a player starts the deposit process.We have seen over a number of threads during the past few months that some players,through no fault of their own, cannot provide the necessary documents that some casinos are now demanding and this at least would give the player the option of not continuing with a deposit if they knew that a SOW request would present them with a problem.
     
  4. Jun 27, 2018
  5. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    I completely agreee. I mean I didnt think the amount would be any where near what they would need SOW for and im glad that my play has reduced over the last couple of years so probably wont go through it again.

    Still impressed with how swiftly they handled the demand for documents considering they have to request evidence from customers going forward
     
    ChopleyIOM likes this.
  6. Jun 27, 2018
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Pleasing to finally see a "positive" SoW thread.

    What needs to happen now, moving forward (with all casinos)

    1) Better understanding by casino management of what/why/when is actually required by UKGC.
    2) If it is unavoidable SoW time for account "X", please do it BEFORE any deposits are taken, some of us can only afford one deposit every 2-3 days and look forward to that session.
    3) Dig deeper, do low rollers who have not changed their play style in the past 10 years really need to be targeted? They fit into neither RG nor AML risk areas.

    List not exhaustive but I'll leave it there for now.
     
  8. Jun 27, 2018
  9. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    So what happens if the player is either unable or unwilling to go through the SOW process? Do they get their deposit back? Surely casinos can't just hold money to ransom?
     
  10. Jun 27, 2018
  11. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Rizk Source of Wealth Bullshit!

    You need to read this thread. The money can get passed to a 3rd party I think for safekeeping whikst it's all sorted out. But its a bit unclear.
     
    ChopleyIOM likes this.
  12. Jun 27, 2018
  13. davidsmith56

    davidsmith56 Senior Member

    Occupation:
    retired civil servant
    Location:
    Kent,United Kingdom
    Agree that this could be a problem especially as most casinos have the 1x wagering rule on deposits as an anti-money laundering measure.Does the software allow the SOW request to be triggered once a player clicks the deposit button but before they enter their payment details in order to complete the deposit? Maybe one of the casino reps could shed some light.
     
  14. Jun 28, 2018
  15. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    Well TBH it seems like an improvement that they're now asking on deposit rather than withdrawal, and if the process can be as quick and painless as it has been for philderby, not too onerous for the player either.

    As one final step, as long as the player has the option to say 'I don't wish to comply, or can't comply, with your SOW request, please refund my deposit' and the casino does so, I'd say it's largely an OK scenario.

    It's not ideal as the UKGC's regulations are new and casinos are learning how to properly implement and interpret them, but from what I can see here Rizk have seen the problems with their processes, and made them better.
     
  16. Jun 28, 2018
  17. dealer wins

    dealer wins Experienced Member

    Occupation:
    Finncial Controler
    Location:
    London the sh$thole
    If a casino accepts the deposit, then they should pay any winnings on that deposit.

    If SOW shit is needed, then the deposit should be blocked/stalled, an a SOW request made right there.

    Holding winnings to ransom is quite simply rogue behaviour.
     
  18. Jun 28, 2018
  19. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    Not just withdrawals.
    The OP was hit with a SOW request straight after he deposited. Which meant they were then holding his deposit to ransom. So I'm not sure why he's so happy about that :confused:

    The only two SOW requests I've had (so far). Have happened at login. I couldn't even click on the deposit button.
    Which is the way it should be
     
    Last edited: Jun 28, 2018
  20. Jun 28, 2018
  21. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Thats because a notable percentage of players will be f this for a game of soldiers and simply not play there. That doesn't work for Rizk.
     
    ed skull murphy and Mouche12 like this.
  22. Jun 28, 2018
  23. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    Bit surprised to hear you say this Brian, I honestly believed you had a bit more intelligence than to say 'Not sure Why He Was Happy' I fully understand why this procedure takes place, it takes responsibility and ownership for their players. It seems you didn't know that however
     
  24. Jun 28, 2018
  25. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    Obviously they haven't got as much confidence in their customers' loyalty, as the ones who are doing it the right way. :rolleyes:
     
  26. Jun 28, 2018
  27. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    Well, if it happens to me I'll send them an SMD request.

    I'll let folk work out that one for themslves. ;)
     
    lotusch likes this.
  28. Jun 28, 2018
  29. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    Well if you read my post properly. You'll see that when I had SOW requests from two other casinos. The request came as I logged in.

    They didn't wait until I'd made a deposit. Effectively forcing the player to comply with the request.

    What if you weren't able to satisfy their request, there and then?
    Your deposit would basically be locked.
     
    Jasminebed likes this.
  30. Jun 28, 2018
  31. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    OK princess dont lose your shit

    Maybe you should pursue a different hobby, or counselling or both

    My advice would be fill a nice hot bath with Radox and candles
     
    ed skull murphy likes this.
  32. Jun 28, 2018
  33. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    We need one set of rules, laid out by the UKGC in clear and precise wording that leaves nothing to interpretation. Basically ask for this this & this before commencing, prior to deposit etc.

    As it stands, we'll have some casinos go overboard with their demands in constant fear of being fined, and others being quite relaxed about it, like a normal verification.

    I'm glad Rizk dealt with it quickly in this instance, I would like more transparency for all casinos so that this doesn't end up being a one-off :cool:
     
    Borgie likes this.
  34. Jun 28, 2018
  35. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    I'm sorry Brian, you do make a valid point, but this post is priceless. :oops:
     
    dunover and philderby1 like this.
  36. Jun 28, 2018
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Please don't flame your fellow members - not cool.
     
    ed skull murphy likes this.
  38. Jun 28, 2018
  39. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    :eek::laugh: It took me less than a second!
     
    ed skull murphy likes this.

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