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Rizk incredible gesture!

Discussion in 'Online Casinos' started by dave1888, Mar 26, 2016.

    Mar 26, 2016
  1. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Customer Advisor/Stockroom Picker
    Bonnie Scotland!
    I just hit a very big win on Koi princess there and my stupid phone didn't capture the screenshot! I told support and they said they will try to retrieve the picture.
    They said it will take a few days to investigate and in the meantime I can have a goodwill gesture wager free 10£!

    This is after telling him I have just cashed out 357.50(355 after fee)! I asked him why after I've just won big? and he tells me you are still overall a losing player!
    This is unheard of!

    What a great gesture and thanks Sebastian @ Rizk! Also a big thank you for telling support to process immediately! :thumbsup:

    Thinking this could be my favourite casino now...

    Edit:Flushed away from temptation now! Very impressed!
    Last edited: Mar 26, 2016
    13 people like this.
  2. Mar 28, 2016
  3. Casperito

    Casperito Dormant account

    Congrats on the big win!

    I haven't been playing for long yet, but so far my best experiences were with Rizk as well :)
    1 person likes this.
  4. Mar 29, 2016
  5. hoff1985

    hoff1985 Meister Member mm1

    IT Stuff :)
    They are absolutely incredible. I've shared a lot of feedback and E-Mails with the Manager and they are spot on. You guys can be excited of what's coming.... I can tell you guys i've had many cashouts, questions and feedback and everything was taken seriously and with a lot of effort.

    They can't beat Videoslots at the moment because they don't have a VIP manager like Kenny ;) but they are my clear Nr. 2 (I guess i feel a lot about them like lots of player feel about Guts)

    I've had already a few nice gestures because games were running slow or there was a small issue with a cashout.
    1 person likes this.
  6. Mar 29, 2016
  7. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    Not depped there as much as I'd like (though I dep within the GUTS family)...but they've been pretty good and glad they're 'part of the package' I play at. :thumbsup:
    1 person likes this.
  8. Mar 30, 2016
  9. mina1929

    mina1929 Senior Member

    Food Catering
    Great experience there, cashed out $500 not a problem and so quick. Love the simplicity of this Casino as it is easy to find the games you want to play, deposit, withdrawal option, live chat and every other tool is easy to locate. Keep up the great work Rizk :)
    1 person likes this.

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