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Rizk casino

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ryanstarz, Oct 6, 2018.

    Oct 6, 2018
  1. ryanstarz

    ryanstarz Newbie member PABinit

    Occupation:
    inspector
    Location:
    canada
    Hello. Tried out Rizk casino because it was highly rated here. Played there for first time and wanted to share my experience . Was getting killed. Placed a 8$ bet on 17 on lightning roulette and hit 17. On a multiplier would have paid me 3k . Here's what I got instead. I'm not sure what type of casino can accept and then tell you your bet wasn't registered with a straight face. But I guess I just answered that.
    Rizk casino: 15387950472682039533698.jpg,Oct 6, 2018
     
    Last edited by a moderator: Oct 10, 2018
  2. Oct 6, 2018
  3. ryanstarz

    ryanstarz Newbie member PABinit

    Occupation:
    inspector
    Location:
    canada
    Who takes the bet out of your balance then says your bet wasn't registered when ya win
     
  4. Oct 6, 2018
  5. keegannye

    keegannye Full Member

    Location:
    Mars
    Have you spoken to the rizk rep on here for more info at all? @Captain Rizk

    if something does seem unusual you could open a complaint up.
     
    nikantw likes this.
  6. Oct 6, 2018
  7. ryanstarz

    ryanstarz Newbie member PABinit

    Occupation:
    inspector
    Location:
    canada
    Hadent contacted Rep. Here. Not really looking for anything from it. Contacted casino reps twice and received this email. Just looking for a fair gaming environment. Hard thing to find lately , just wanted to share my experience. Disheartening
     
  8. Oct 6, 2018
  9. keegannye

    keegannye Full Member

    Location:
    Mars
    they are usually good here. if you think its wrong it is worth pursuing. doesn't cost anything and it may be an error on their side that they haven't noticed or an error in general. This could avoid other players having the same issue or the casino having further issues in the future. Totally up to you though
     
  10. Oct 6, 2018
  11. keegannye

    keegannye Full Member

    Location:
    Mars
    If you get all the screen shots etc form your account you can always put a PAB in.
     
  12. Oct 8, 2018
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Please note that the OP has a PAB in progress on this issue. Assuming they have read and will comply with the Player Arbitration Policies and Procedures they can't and won't be responding here until the PAB has run it's course.
     
  14. Oct 8, 2018
  15. kelapa

    kelapa Experienced Member

    Location:
    Netherlands
    I don't know about this casino's rep, but I've seen my share of these "convenient" rejections at Evolution tables.
     
  16. Oct 8, 2018
  17. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    So they haven't contacted the rep or wanting anything from it, but open a PAB?
    okaaayyyy
     
    nikantw likes this.
  18. Oct 8, 2018
  19. Playford7

    Playford7 Senior Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Haha totally agree lol, newbies are great with all due respect.
    And I must say also. The rep is very helpful, I had major issues a while back and he sorted it no issues. Have faith.
    Rizk are a standup operation with good and decent staff.
     
    Last edited: Oct 8, 2018
  20. Oct 9, 2018
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    No offence dude but why not ask the current status before you go tossing the pissy criticisms about? This is hardly the first time you've done this sort of thing. Of course it's not the end of the world but it does create a wholly unnecessary bad vibe.

    FYI, as of Sunday morning the OP says they're reached out to the rep but hadn't heard back yet.
     
    SpinUk likes this.
  22. Oct 14, 2018
  23. Captain Rizk

    Captain Rizk Experienced Member

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hey guys. Not quite sure what is happening here but thank you to @keegannye for the alert.

    I have double checked my inbox and i have no messages from @ryanstarz about this issue

    @maxd you say that there is a pab about this? can you send it to me please as i havent received it.

    Once received we will of course deal with it but as per the terms of a pab we wont comment on this situation in open forum
     
    maxd, ternur, SpinUk and 2 others like this.
  24. Oct 14, 2018
  25. keegannye

    keegannye Full Member

    Location:
    Mars
    All good guys just want to keep everyone happy and at peace @Captain Rizk
    thumbs up team
     
  26. Oct 17, 2018
  27. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    I remember I placed $10 on no. 1 once and it hit. Smth went wrong and I was paid $350,000. I figured, ok no way I can cash this out but I tried anyway and the casino paid me all of it!! Now, I will take Things That Never Happened for $200, Alex! :)
     
  28. Oct 20, 2018
  29. ryanstarz

    ryanstarz Newbie member PABinit

    Occupation:
    inspector
    Location:
    canada
    They have credited my account with a sum and now consider the matter closed. Dont think this was a casino issue more an evolution gaming issue. Dont want to spread any kind of ill will toward the casino. They have gone above and beyond what they "had" to do . Thumbs up.
     
    Captain Rizk and ternur like this.
  30. Oct 20, 2018
  31. Captain Rizk

    Captain Rizk Experienced Member

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hey @ryanstarz, we sent a full explanation of what happened via Max also. I assume you got that also.

    Glad we could clear this up and have a great weekend
     
    ternur likes this.

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