Baptism by Fire - success Rizk casino!

Status
Not open for further replies.

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
is it really a sister site though? or is GiG now more like a platform such as Everymatrix in terms of the casinos that are being added to the licenses (so confusing).

As far as i was told, they are independent to Guts but operate on the same platform and affiliate system, maybe a half-sister as a new term :oops:

Either way the site looks nice, and i had a good nosey round during the beta tests, waiting for that UK license though :)
 
is it really a sister site though? or is GiG now more like a platform such as Everymatrix in terms of the casinos that are being added to the licenses (so confusing).

As far as i was told, they are independent to Guts but operate on the same platform and affiliate system, maybe a half-sister as a new term :oops:

Either way the site looks nice, and i had a good nosey round during the beta tests, waiting for that UK license though :)

To my knowledge, Betspin, Guts and Rizk are "in-house" brands owned by the same company Gaming Innovation Group (GiG).

I would not call Rizk a sister casino to Guts as it is an independent brand, but it is owned and operated by the same great people.

Another pretty new casino on the iGaming Cloud platform, InstaCasino, is a white label.
 
The Captain here....

Hi all, and thanks to Bryan for the introduction.

I am The Captain, Captain Rizk to be precise and I am here and at the site itself to help in any way I can and to guide you through the World of Rizk.

Firstly to answer a couple of queries, yes we are a sister site to Guts and Betspin in that we are 100% owned by Gaming Innovation Group (same as Guts and Betspin) as well as obviously using the same platform.

Secondly we are extremely friendly to all nationalities, it is just some that we cant let have access to the site for legal reasons, Ireland being one of them and for this we apologise profusely. With regard to the UK licence we we hoping the approval would be granted before Christmas but unfortunately it was not to be. We are therefore hoping that we will have this any day soon and I will update you guys once we receive this.

Other than that we have undergone a period of beta testing since just before Christmas which hopefully exposed many of those launch time gremlins, however if you find any more then let me know. Equally if you just have a question about the site, how it works etc then just shout.

See you there.

The Captain

OUT.
 
Hi all, and thanks to Bryan for the introduction.

I am The Captain, Captain Rizk to be precise and I am here and at the site itself to help in any way I can and to guide you through the World of Rizk.

Firstly to answer a couple of queries, yes we are a sister site to Guts and Betspin in that we are 100% owned by Gaming Innovation Group (same as Guts and Betspin) as well as obviously using the same platform.

Secondly we are extremely friendly to all nationalities, it is just some that we cant let have access to the site for legal reasons, Ireland being one of them and for this we apologise profusely. With regard to the UK licence we we hoping the approval would be granted before Christmas but unfortunately it was not to be. We are therefore hoping that we will have this any day soon and I will update you guys once we receive this.

Other than that we have undergone a period of beta testing since just before Christmas which hopefully exposed many of those launch time gremlins, however if you find any more then let me know. Equally if you just have a question about the site, how it works etc then just shout.

See you there.

The Captain

OUT.

Welcome to CM :D

Sorry but i got to things straight away:

1.
Players from the following countries are not permitted to receive the first deposit bonus and or any deposit bonuses unless otherwise stated: Poland, Bulgaria, Greece, Hungary, Romania, Croatia, Ukraine, India, Pakistan, Indonesia, Russia, Czech Republic, Portugal, Slovakia, Latvia and Thailand

A good welcome bonus is one of the main reasons to sign up at a new casino since we all have already our favorite places to play. Surprises me to see Thailand on the list. Could you make an exception?

2. Can i register my account in AUD?

Thanks and all the best
Harry :)
 
A shame,another casino not welcoming Irish players.
So many casino's DO offer their services here and Ireland is very open when it comes to online gaming.
So I wonder what has happened in the last 12 months that casino's are not opening up for Irish players anymore.
I can't find anything on Irish legal websites of changes in t&c's for casino's to operate in Ireland.

Did I miss something here?

Most casino's seem to have a license here so I wonder how hard it is to get one. :)
 
A shame,another casino not welcoming Irish players.
So many casino's DO offer their services here and Ireland is very open when it comes to online gaming.
So I wonder what has happened in the last 12 months that casino's are not opening up for Irish players anymore.
I can't find anything on Irish legal websites of changes in t&c's for casino's to operate in Ireland.

Did I miss something here?

Most casino's seem to have a license here so I wonder how hard it is to get one. :)

Germany part of the restricted countries (like with all of this group)... I'm not amused.

Unfortunately there are some things that even a Superhero cannot sort out. Legal licencing issues and interpretation is most definitely one of them.... For as long as there is no clear EU wide licencing this situation will continue with many Operators interpreting markets in their own way dependent upon a vast number of factors.

We know that at the end of the day it is the player that suffers when choice is restricted but we can do only so much.

Welcome to CM :D

Sorry but i got to things straight away:

1.

A good welcome bonus is one of the main reasons to sign up at a new casino since we all have already our favorite places to play. Surprises me to see Thailand on the list. Could you make an exception?

2. Can i register my account in AUD?

Thanks and all the best
Harry :)

Hi Harry, this deposit bonus restriction is the standard throughout the Gaming Innovation Group, however it is restricted only to Deposit bonuses.

At Rizk we have the concept of the Wheel of Rizk which gives out prizes such as Free Spins and Free money, all of which carry zero wagering requirements irrespective of where you account is registered from. This is a play based reward and is independent of deposit, win, loss etc.

Wrt currency, this is depends upon your country of registration and the account will therefore be in the corresponding currency.

Captain Rizk

OUT.
 
Payment porcessing

Just signed up, looks interesting :) If they pay as fast as Guts, it's awesome :)

Hi Hoff, I hope you enjoy the site.

Our payment processing is exactly the same as Guts and we aim to offer the same standard of service that players have enjoyed from Guts in the past.

Break a leg.

Captain Rizk

OUT.
 
UK Customers

There was no option for UK when i had a look last night?

Hi jjezebel, you are correct that currently we are unable to accept UK customers. We had hoped to be granted our licence before Christmas but unfortunately that didnt happen - hopefully it will be granted in the very near term.

As soon as it is then we will add UK as an option and I will alert you all here.

Captain Rizk

OUT.
 
Hi Harry, this deposit bonus restriction is the standard throughout the Gaming Innovation Group, however it is restricted only to Deposit bonuses.

At Rizk we have the concept of the Wheel of Rizk which gives out prizes such as Free Spins and Free money, all of which carry zero wagering requirements irrespective of where you account is registered from. This is a play based reward and is independent of deposit, win, loss etc.

Wrt currency, this is depends upon your country of registration and the account will therefore be in the corresponding currency.

Captain Rizk

OUT.

Sorry Rizk, won't register then. When a new casino can't give me a welcome bonus i see no reason why i should change from my favorites who are all treating me well. Just because i live in Thailand does not mean i am not a genuine player and maybe a bonus abuser.

BTW, I got the welcome SUB at Guts and Betspin. And i do get the regular match bonuses, e.g. at Guts the 40% Monday offer. So it is not all the same within the group. :rolleyes:
 
Service provider down

Registered, deposited and played 6 spins, then the whole site crashed...

Hi Spoton, apparently our service provider was down for a few minutes but should be back up again now.

Let me know if you still have problems.
 
Sorry Rizk, won't register then. When a new casino can't give me a welcome bonus i see no reason why i should change from my favorites who are all treating me well. Just because i live in Thailand does not mean i am not a genuine player and maybe a bonus abuser.

BTW, I got the welcome SUB at Guts and Betspin. And i do get the regular match bonuses, e.g. at Guts the 40% Monday offer. So it is not all the same within the group. :rolleyes:

me too get the same treatment frm guts and betspin hop i get it here too
 
The support is clueless and slow. The chat feature doesn't work properly either.

I suggest that you guys take the site down, hire some beta-testers, rather than letting us pay to test your site for you..
 
No, thanks from me. 2.5% fee for both deposit and withdrawal when using a debit card - somebody is having a laugh!!!
 
This must be a joke. Not a single thing on their site works properly. The support seems to be a high-school kid that works alone in the house, and they keep on taking deposits knowing this. As rogue as it gets IMO.
 
I checked the site and was eager to try it but after reading the comments il wait! But will for sure try it later when it is working. Maybe il wait for them to pass the bff
 
I played there last night and today and everything is working great for me at least. Good game selection and no lag for me.

Wheel of Rizk is a really cool feature, maybe the Rizk Captain can shed some light on what the jackpot is?

To call the people behind Guts and Betspin rogue is way out of line imo. Maybe there is a few hiccups in the beginning, but Gaming Innovation Group is one of the best gambling groups out there.
 
I feel bad I was a bit harsh on the live chat rep know. Was informed they were 3 guys on job manning 40 chats. Not weird he didn't have a chance to investigate the fault properly and kept sending me the standard "clear cookies" thing. Wonder if there is some hourrendous flu infecting everyone in Malta or if GIG just want to save on the wages.
 
I feel bad I was a bit harsh on the live chat rep know. Was informed they were 3 guys on job manning 40 chats. Not weird he didn't have a chance to investigate the fault properly and kept sending me the standard "clear cookies" thing. Wonder if there is some hourrendous flu infecting everyone in Malta or if GIG just want to save on the wages.

I would think it more harmless, they did not know how man users there would be as it is a new casino and off course dont want to hire more than needed which they then would have to fire. Though when they miscalculated so much they are ruining the first impression for new customers and that is dangerous for all casinos especially a new site!
 
Status
Not open for further replies.

Users who are viewing this thread

Meister Ratings

Back
Top