Baptism by Fire - success Rizk casino!

[Captain Rizk]

Played here today and quite enjoyed it. Cool looking site and easy to navigate. Probably the most convenient ive even played at not having to submit documents. Some games ran a bit slow but that might have been an issue at my end. I'll visit again during the week and try my luck without claiming a bonus.

Question for the Captain - is the wheel calculated on wagering and does it register if you claim a bonus or not? For example, if you claim a bonus it's likely than you will wager more than if you don't which would kind of make it like a double bonus as your also more likely to go up levels and have more shots at the wheel. Might influence my decision whether or not to claim a bonus.

Cheers Troy

Hey Troy, glad you enjoyed it. I am assuming that you have made your first deposit? IF so then, currently, that is the only type of deposit bonus that we offer. ALL other bonusing comes from the Wheel of Rizk as you play. We wanted to create a site that had zero wagering requirements wherever possible because 90% of all complaints originate from some form of bonus misundestanding/terms and conditions etc as you can see from the CM forum time and time again.

Whilst I cant give out any commercial information about how the WoR works, as I mentioned in a post above the WoR is calculated on the amount of money that you have "Rizk-ed" during that level and therefore if you are "Rizk-ing" your money rather than ours then it would be fair to say that you stand a very much better chance of winning a better prize from your WoR....

 

[Captain Rizk]

played there about 5 times 5 deposits only got over my start balance once other times just lost so quick they where $50 deposits too nit of a shame i might give the joint one more shot . So far it just seems unlucky for me.

Randomiam, i think you are the unluckiest person we know. However did you check your Rewards section? Looks to me that you missed something ;-)

 

[aceking123]

hi Rizk >> no chance of different tiers for play level then ? on the wheel itself, seems you can still do things with this wheel thingy, or maybe remove cash wins & set higher spins won on it at higher stakes mix it up a little bit like the super spins ? . maybe a better tier or few more spins for medium to high rollers or along those lines ? this should combat the rest of the bunch as such.

 

[Captain Rizk]

hi Rizk >> no chance of different tiers for play level then ? on the wheel itself, seems you can still do things with this wheel thingy, or maybe remove cash wins & set higher spins won on it at higher stakes mix it up a little bit like the super spins ? . maybe a better tier or few more spins for medium to high rollers or along those lines ? this should combat the rest of the bunch as such.

Hey mrjones, these are already included in the Wheel of Rizk, as well as standard Free Spins we have Super Spins (€1 per spin) as you mention plus Mega Spins (€3 per spin) as well as higher value of real money rewards - when you spin the wheel you will get a prize that is relevant to your play therefore the Wheel of Rizk will reward each player according to his or her own profile - in effect everyone has their own tier!!

 

[aceking123]

Hey mrjones, these are already included in the Wheel of Rizk, as well as standard Free Spins we have Super Spins (€1 per spin) as you mention plus Mega Spins (€3 per spin) as well as higher value of real money rewards - when you spin the wheel you will get a prize that is relevant to your play therefore the Wheel of Rizk will reward each player according to his or her own profile - in effect everyone has their own tier!!

ok im not familiar with your wheel as im uk , but there is still nothing stopping you from removing the cash wins on it & replacing these with more higher free spins meaning instead of ten £3 quid spins put 25 free spins at £3 , so in affect the people losing at least stands a chance of some good returns & all different levels.

i would of thought that most players would be happy with this , you could always maybe add more spin tickets as well instead of cash , im thinking the cash wins don't pop up that often , if had the choice in cash or a set amount of larger free spins i would be collecting the spins , lap of the gods a such ) most players would carry on playing if they had only won £5 , £10 ,£25 ,£50 its only until you get in the £100s that a player may withdraw ??

 

[JackMack]

Seems that you were talking about UKGC license quite some time ago and here we are in Feb and still no UKGC license?

 

[dionysus]

Seems that you were talking about UKGC license quite some time ago and here we are in Feb and still no UKGC license?

lol, to be fair, it wasn't even a month back he mentioned that and beta testing was only in December. But hopefully soon for you guys.

 

[melack]

I have tried out rizk over the last few weeks.
Nice design and games load fine.
Wheel of risk at first was fun but being rewarded $1 on a big deposit is a nightmare.
A ticket in some lottery that i have no interest in or 5 free spins that pay 0.
6 deposits so far and havent once been in profit.
I like guts and betspin so i gave this casino a good try but its not for me.
I also felt like i was rewarded for play more at guts.

 

[Pontus]

Great casino

I really enjoyed my time at Rizk. Took the welcome bonuse. When I was done wagering I made a withdrawal of €1400. Uploaded my documents via "drag and drop" which was very smooth. Never seen anything like that before - good job!

I don't even think my documents was verified before I got my money in my Skrill account. Took 4h and was in the middle of the night which is totally fair even if I want my money faster.

Great casino and a very good looking site!

 

[melack]

I decided to give rizk one more go tonight.
Had a nice win an immortal romance and did a withdrawl.
Spoke with support and was told withdrawls can take up to 24 which to me is to slow.
I will play with betsafe with instant withdrawls and guts under 2 hours until rizk improve there processing times.
I am on level 19 of wheel of rizk and have not had a decent reward, guts free spins and betsafe loyalty have better reward programs.
Has anyone has a large win on wheel of rizk?
What is the jackpot?

 

[spintee]

I decided to give rizk one more go tonight.
Had a nice win an immortal romance and did a withdrawl.
Spoke with support and was told withdrawls can take up to 24 which to me is to slow.
I will play with betsafe with instant withdrawls and guts under 2 hours until rizk improve there processing times.
I am on level 19 of wheel of rizk and have not had a decent reward, guts free spins and betsafe loyalty have better reward programs.
Has anyone has a large win on wheel of rizk?
What is the jackpot?

I have spun the wheel many of times and its been rubbish, Have spoke to somebody who has won some super spins on it, spins on machine at a higher bet

 

[Nicola]

Quick question... I know you are in the process of getting a UK license for RIZK, but have you also applied for your other brands Mobil6000, Casinoland and Instacasino as I see changes in the T&C for UK residents? Thanks.

 

[dionysus]

Quick question... I know you are in the process of getting a UK license for RIZK, but have you also applied for your other brands Mobil6000, Casinoland and Instacasino as I see changes in the T&C for UK residents? Thanks.

Are these GiG properties?
I notice the beaver as a Mountie (casinoland)..is this meant to be Canadian geared?

 

[Captain Rizk]

Are these GiG properties?
I notice the beaver as a Mountie (casinoland)..is this meant to be Canadian geared?

Hi Dionysus, in short, the Gig "in house" brands are Guts, Betspin and Rizk.

 

[dionysus]

Hi Dionysus, in short, the Gig "in house" brands are Guts, Betspin and Rizk.

lol, frankly, all 3 are star, so good nuff for me

 

[Captain Rizk]

I decided to give rizk one more go tonight.
Had a nice win an immortal romance and did a withdrawl.
Spoke with support and was told withdrawls can take up to 24 which to me is to slow.
I will play with betsafe with instant withdrawls and guts under 2 hours until rizk improve there processing times.
I am on level 19 of wheel of rizk and have not had a decent reward, guts free spins and betsafe loyalty have better reward programs.
Has anyone has a large win on wheel of rizk?
What is the jackpot?

Hi Melack - you are absolutely right that currently support are saying that withdrawals can take up to 24 hours due to the incredibly high level of withdrawals and KYC documentation processing that we are currently undertaking. We still aim to process withdrawals as quickly as possible but we would rather set our customers expectations at a level that we are certain that we can deliver on rather than over promising and under delivering.

I would hope that your withdrawal was processed well within that timeframe but if not feel free to PM me and i will look into it for you.

Regarding the rewards, from the outset we aimed to provide our players with rewards that were both frequent, without any form of wagering requirement and that were awarded whether the player was winning or losing. We also felt that it was important players could either play or bank their rewards as they receive them or could save them and "stack" their free spins (as an example) to use in one go. That is the ethos that we continue with today as we continue to develop the product and introduce improvements and product enhancements.

When you look at all complaints/PAB's etc the vast majority come from bonus payment issues or unfair terms and conditions that have been implemented to protect casinos. We wanted to avoid all of that and cut through all the "bullshit" that comes along with that, which is why on all Wheel of Rizk Rewards there is absolutely zero wagering requirement/ no cap on winnings/no cap on withdrawals etc. It is a different perspective we know (and it will be further improved with the valuable feedback that we get) but that is the Rizk that we are willing to take....

 

[dionysus]

I'm not sure there's really an answer here to appease all.
Sure, the wheel could drop bigger prizes like $25 but then, it would follow, it of course makes sense to toss a WR on that. But seeing as you want to simplify and streamline, now WR is thrown into the mix and you'd like to avoid that..

Maybe a suggestion or two? Random acct peeks and in put into your rewards sections are say, gift tokens, for often depositors, and you tailor the prize based on play and rtp.
A birthday box auto added for FS to any player deps and qualifies.
A wheel prize to fill the metre and bank so when near out, that extra poke at the wheel for added playtime.
A special wheel - 50/50 chance to get zonk or great prize like 50 FS or good $. Opt to spin knowing big rewards or nothing at even chance, or go back to the regular wheel.

Just shooting here lol. I agree the 5 fs are bummers espec when you're looking and thinking 'but I've already a balance' or playing at bigger pops per bet. But a little something is still better than a big nothing. So really, no complaints.

 

[petro]

Guts/Rizk refuse to take responsibility

Because of the holidays I was busy celebrating Christmas/New Years with family and I only got around to contacting Captain Rizk about signing up for the beta on the 24th of December. He got back to me on the 29th and I only filled out the registration form on the 3rd or 4th of January

I had a problem off the bat when a chat rep said that I can't get the beta testing bonus even though I was promised it by email just a few days earlier. After I said I would close my account and contact Captain Rizk about it, they suddenly said OK. Even though this was sorted out it still put a bad taste in my mouth.

I had a 2nd problem and this caused me to close both my accounts at Guts and Rizk casino.
The chat rep said I'm still eligible to enter the Rizk feedback promotion.

Chat Log:
[Mon 9:19am] 
Am I still in the running for the $500 for the best feedback?
[Mon 9:20am] 
Nicolai
: Yes, you will.
[Mon 9:20am] 

Cool, is that $500 bonus money or real cash?
[Mon 9:21am] 
Nicolai
: That would be bonus money

I went about entering the competition and I put a lot of work into it. I had 2 and a half pages of bullet points about improvements, bugs, and whatever other thought that entered my mind while playing. I tested everything I could; I triple checked that the wagering counter was working properly, that the wheel couter was going up as inteded, and so forth. Even the different weightings for the games, I tested that they were all granting the correct amount of playthough. I'm not going to list the whole 2 and a half pages but you get the point.

I was just about to hand the feedback in on the the 5th of January and this is what they said:
"This was a genuine mistake from our support agent. Hopefully you understand that mistakes can happen, especially in the beta testing phase. Sincere apologies for this. However, it was clearly stated in the email you received when being accepted to beta test Rizk.com..."

Guts is not willing to take responsibility for what their chat reps say.
Everyone on the forum knows it will lead to trouble because the next thing you know they will be denying someone a big win because of it.

To their credit they did offer me 30 super spins which I refused as it was clearly inadequate because I had put a fair amount of work into the feedback and I deliberately played down my balance for the sole purpose of testing before I knew that I was ineligible for the competition. I passed the wagering requirement with about $150 withdrawable. I think if I were to enter the competition I would have at least been a candidate for winning and I most likely would have passed the wagering requirement for the beta testing bonus with a higher balance.

 

[Tirilej]

Because of the holidays I was busy celebrating Christmas/New Years with family and I only got around to contacting Captain Rizk about signing up for the beta on the 24th of December. He got back to me on the 29th and I only filled out the registration form on the 3rd or 4th of January

I had a problem off the bat when a chat rep said that I can't get the beta testing bonus even though I was promised it by email just a few days earlier. After I said I would close my account and contact Captain Rizk about it, they suddenly said OK. Even though this was sorted out it still put a bad taste in my mouth.

I had a 2nd problem and this caused me to close both my accounts at Guts and Rizk casino.
The chat rep said I'm still eligible to enter the Rizk feedback promotion.

Chat Log:
[Mon 9:19am] 
Am I still in the running for the $500 for the best feedback?
[Mon 9:20am] 
Nicolai
: Yes, you will.
[Mon 9:20am] 

Cool, is that $500 bonus money or real cash?
[Mon 9:21am] 
Nicolai
: That would be bonus money

I went about entering the competition and I put a lot of work into it. I had 2 and a half pages of bullet points about improvements, bugs, and whatever other thought that entered my mind while playing. I tested everything I could; I triple checked that the wagering counter was working properly, that the wheel couter was going up as inteded, and so forth. Even the different weightings for the games, I tested that they were all granting the correct amount of playthough. I'm not going to list the whole 2 and a half pages but you get the point.

I was just about to hand the feedback in on the the 5th of January and this is what they said:
"This was a genuine mistake from our support agent. Hopefully you understand that mistakes can happen, especially in the beta testing phase. Sincere apologies for this. However, it was clearly stated in the email you received when being accepted to beta test Rizk.com..."

Guts is not willing to take responsibility for what their chat reps say.
Everyone on the forum knows it will lead to trouble because the next thing you know they will be denying someone a big win because of it.

To their credit they did offer me 30 super spins which was clearly inadequate as I had put a fair amount of work into the feedback and I deliberately played down my balance for the sole purpose of testing before I knew that I was ineligible for the competition. I passed the wagering requirement with about $150 withdrawable. I think if I were to enter the competition I would have at least been a candidate for winning and I most likely would have passed the wagering requirement for the beta testing bonus with a higher balance.

Wasn't the money to test the site for free?
You complain because you could have won but wasn't allowed to enter the competition because you were late?
You were compensated and cashed out 150 from that.
You still complain?

You are incredible

Edit: I see now that you changed your post and didn't accept to be compensated, but you still cashed out from that first free bonus.
I normally do that kind of testing for free and we all do in those BBF-threads.

 

[dionysus]

Sounds like you went to a lot of effort, and am pretty sure it was good, solid material.

That being said...
It DOES seem like they took responsibility for it though by way of compensation (and there's some pretty clever and diligent cookies in here that your entry, late or otherwise, wasn't a guaranteed shoo-in).

Cs effs up. It happens. It seems they tried to make good here.

 

[petro]

It DOES seem like they took responsibility for it though by way of compensation

Yes, as I said to their credit they did offer me 30 super spins which I refused because it was clearly inadequate. Inadequate compensation is better than no compensation, that's true.

Cs effs up. It happens.

Yes, and they should take responsibility for what they are responsible for. Not half of the responsibility, but the fair amount.

 

[Tirilej]

Yes, as I said to their credit they did offer me 30 super spins which I refused because it was clearly inadequate. Inadequate compensation is better than no compensation, that's true.


Yes, and they should take responsibility for what they are responsible for. Not half of the responsibility, but the fair amount.

What's a fair amount? Even if they took the feedback in it doesn't mean you had won anything.
Maybe you think you're that good but there are a lot of people out there that are just as good as you, I'm sure of it.

 

[melack]

An update on withdraw times
I had a nice win with my first DOA wild line from todays free spins winnings.
Received $300 in my skrill in 15 mins.
This is a big improvement from last night.

 

[Casinomeister]

OK - me thinks Rizk has met the BBF challenge and is ready to move on to the Accredited section. Any naysayers - please speak your piece now.

 

[Toronion]

Rizk

Hello, Rizk casino is very good, i have made 2 withdraw ( 4-8 hours) and they have the whell of rizk , you can win many free spins, super free spins and mega free spins no wagering. Good selection of games. The only bad thing is only have euro. Is a mirror of GUTS.