Rizk Casino - Help please!

CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
Signing up for no deposit bonuses is a big marketing trick with most casinos.
I see no issues with people doing that to try to get lucky.

Very few get to meet the wager and they can now forever spam you with emails to try to get you to deposit further, which is far more valuable then the odd customer winning.
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
He sort of helped but they won't budge unfortunately. It turns out im not a normal case as when I deposited i used paypal and the paypal is under my girlfriends name as our money is paid as a joint claim and therefore just the one payment and it goes into her account. anyone because i did that it doesn't matter what i and even my girlfriend sent in they wont budge unless they have a pretty photo of me :) my own fault really but i never thought anything of it. Im not an experienced player - lesson learnt! The ironic thing is we though use paypal withdrawals are done in a hour or two hahah how silly of us! never mind such is life lesson learnt

One thing almost any casino insists, is that you only deposit using an account which is in your name. Some may accept joint accounts, but it's always advisable to confirm this prior making a deposit.

Most likely this has triggered extra scrutiny in your case.
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
One thing almost any casino insists, is that you only deposit using an account which is in your name. Some may accept joint accounts, but it's always advisable to confirm this prior making a deposit.

Most likely this has triggered extra scrutiny in your case.
But then... wouldn’t it also be the girlfriends’ money when depositing?
I assume if he deposited with someone else’s money, the deposit should be returned
 

Waddo

Newbie member
Joined
Jul 18, 2019
Location
Uk
But then... wouldn’t it also be the girlfriends’ money when depositing?
I assume if he deposited with someone else’s money, the deposit should be returned

Well its my money that was the point I was trying to make. Universal credit pay you as a couple. One payment. Havent bothered with a joint account as girlfriend has bad credit. So my money gets put in her account each month by the government. They did return my deposit straight away along with blocking the account
 

Waddo

Newbie member
Joined
Jul 18, 2019
Location
Uk
One thing almost any casino insists, is that you only deposit using an account which is in your name. Some may accept joint accounts, but it's always advisable to confirm this prior making a deposit.

Most likely this has triggered extra scrutiny in your case.
[/QUOTE

Yes that's correct and so I've learned. We just thought PayPal you only give your email address - PayPal do all the checks etc so just didn't think it would matter, until they asked for screenshots of PayPal with name etc soon as I told them account blocked, felt like the world's biggest criminal lol never mind we live and learn
 

Waddo

Newbie member
Joined
Jul 18, 2019
Location
Uk
@Sebastian - Rizk -- Could you accept photo of OP holding their documentation? Even have them stand in front of their house if necessary? I had a photo of me holding my ID accepted at a casino, and we often see casinos request it from players.

I sent them a photo holding my birth certificate - no good. This is the actual list of docs I sent. .
My bank statement
Photo of my debit card..
My credit card statement
Council tax bill.
Water bill
Talk talk bill
Tenancy contract mine and girlfriend's name
Screen shots of my actual credit file also showing soft searches made by other casinos.
Birth certificate
Photo of me holding birth certificate
Screen shots of PayPal account used.
Girlfriends driving license
Girlfriends bank statement
Photo of girlfriend's debit card
Benefit statement in both our names
Hmmm feel that I've missed something off m!! Can't think of anything else though .
 

Waddo

Newbie member
Joined
Jul 18, 2019
Location
Uk
I would complain to the UKGC in the meantime. It isn't a regulation that they have to see photo ID, not everyone has photo ID in the UK. If you can get a mortgage from a bank without photo ID then there are certainly no UKGC rules stating you need to provide it to withdraw a few hundred quid.

Yes I might take a look. I think I've proved with no doubt I am who I am and I'm old enough, along with my girlfriend too! To spend 40 quid on something I'll never use leaves a real bitter taste. It just seems stupid!
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
If you have sent everything you say you have, then that should easily be enough to verify at a casino.
Did they inform you that they would need photo ID before you made the deposit and when it might be requested?

UKGC rules state

  • inform customers, before they can deposit funds, of the types of identity documents or other information that might be required, the circumstances in which the information might be required, and how it should be supplied to the licensee
As for the paypal stuff. If there was a problem accepting a deposit from someone elses paypal account then they should have blocked the deposit. That is possible with paypal, whereas with cards it is just the card number, cv2, postcode and available funds that is checked, so cards in other names can slip through.
 

Waddo

Newbie member
Joined
Jul 18, 2019
Location
Uk
Well finally got my ID cars today!! So emailed that off to Rizk today ..let's see how long it takes to get my winnings!! Would like to think it would be a priority but may be that's wishful thinking lol
 

Waddo

Newbie member
Joined
Jul 18, 2019
Location
Uk
Customer services just replied 24-48 hours to look at a card absolutely ridiculous I'm so frustrated beyond belief. Had to borrow money to pay for the stupid ID card they want their money back today and I want my money today, I need it. Think its the least rizk can do is process it within a few hours not asking for much seeing its their fault its taken this long in the first place :(
 

Waddo

Newbie member
Joined
Jul 18, 2019
Location
Uk
if everything is so bad, better forget about it

You must be joking lol 40 quid for an urgent ID card and 360 winnings to collect . how can you forget about it ? No would I let a casino keep my winnings...anyway I've been at this what feels like a life time lol won't give up now
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Maybe go to wildz point ( com ).. Maybe @Casinomeister would have better aff link ? ..

There are the original Rizk team..

Giving this sort of advise is really misleading and it's best cause just extra confusion and inconvenience for OP and other casino which have can be seen after one and half minute research have nothing to do with GIG.

Same that somebody would have been working in Apple 10 years ago and now years at Samsung, is that person/persons helpful if you have issues with Apple and is that anyhow their issue or they have any power to help even they would like?

Casino you asked to OP to contact have much common with GIG and their processes than Betsson or Unibet, going through these all is not really helping but bothering casino which have nothing to do with Rizk (unless they haven't update their website and license terms and GIG have bought them or vice versa).
 

Waddo

Newbie member
Joined
Jul 18, 2019
Location
Uk
Got my winnings thank god with help from some great people on here, so thank you. Lessons have been learnt ..I'll be taking a break from online casinos for now :)
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Signing up for no deposit bonuses is a big marketing trick with most casinos.
I see no issues with people doing that to try to get lucky.

Very few get to meet the wager and they can now forever spam you with emails to try to get you to deposit further, which is far more valuable then the odd customer winning.

We are lucky that these days you have to give permission which ways you allow them to contact you about marketing, promotion etc... related stuff. If you tick your consents as NO to all possible methods they suggest and keep receiving emails, they have broken regulations and you can get them to trouble.

Can't see anymore (10 years ago we were living in different time) that these no deposit sign sign up bonuses wold bring much value to casinos as online casino existing is no news to any gown up person anymore which would need to get people there to understand what it is. Guess we are not fancying too much 10 spins in Starburst, not giving you really any picture if casino is nice or not (except if you already realize that site is lagging etc...), you can find it out without them. For casinos it help to use these every year smaller bonus budgets to players who actually make at least that one deposit instead of people register just for freebies and never even tempt to deposit. Then some of human minds have weird perversions to create multiple accounts one after other to places where you get something for free even they know that in case of winning, they don't get paid but still doing it to get few spins and from all these multiple accounts and no depositing customers casino don't get anything but possible waste of time and money as every spin raise bonus costs and need to paid to game provider.

Not saying that there is anything wrong to use only welcome freebies but that for casinos these start to have very small or non benefit in offering them. Which can be seen more and more in sign up bonuses don't have freebies, as a player really prefer bonuses for depositors rather than all for free as these freebies can be added to depositors bonuses :)
 
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