Your Input Please Rizk casino experience after a month

BonusHun56

Newbie member
Joined
Jun 23, 2022
Location
USA
So I opened an account at Rizk, purely due to the fact I thought 21Casino had reduced their RTPs (It turned out they hadn't it was an error)

Anyway made a few modest deposits, played slots several evenings, had a nice couple of wins and after the month I am ahead by £365, and £58 still in the balance.

I have provided my ID and verification, did that before my 1st deposit.

However, I have been given a monthly loss limit of £130, which I asked to be increased a week back, no reply.

And as of yesterday, because I had the audacity to play for 3 hrs 17 mins, and after midnight and apparently at "high stakes" my account is locked.

For the record my highest bet since I opened my account is 60p.

Anyway, if this sums up online gaming in 2021, its in a very sad place. View attachment 153023 View attachment 153024
thx for the your report )
 
Rizk Casino is an award winning Accredited Casino here at Casinomeister

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
Dear @Betsson-Group

Many Finnish players received a message from Rizk yesterday:

"We hope you enjoy playing the games on our site, we would like to inform you that as from this moment, you cannot receive any bonuses, free spins, free bets or risk-free bets from Zecure Gaming Limited operators (Rizk, Kaboo, Thrills, Guts and Guts Xpress)."

Okay that's a typical promotional ban-letter. But point is many finnish players got this message at the same time and we just can't find any explanatory factor why this happened. One player asked from chat and CS said that it was a mistake on the part of the casino (group?).
Other player asked from chat and CS said it wasn't an error. I received same message but my Rizk account still offering double speed promotion today.

We can't find any solution because we have conflicting information.

I know you maybe can't give any additional information about banning your politics but all i want to know is if it was an accident or not
There have been no repair messages from the casino

Dear anddi32,

I will do my best to help here, within the limits of what you correctly mentioned being a business decision there isn't much to discuss about.

What I want to say first and foremost is that I apologise if anyone contacting Support has received incorrect information such as the one you quoted, meaning that this was not a mistake nor incorrectly sent letter. Please feel free (you or anyone who got such info from Support) to send me a private message of such chat so that I can follow this up right away.
I believe that the best way for any individuals who have been left confused is to contact our support directly so that we can look into each case by case and clarify directly with each customer.

Once more, my apologies for any confusion and discomfort caused.

Regards

Roger
Betsson Customer Support Manager
 

BonusHun56

Newbie member
Joined
Jun 23, 2022
Location
USA
Dear anddi32,

I will do my best to help here, within the limits of what you correctly mentioned being a business decision there isn't much to discuss about.

What I want to say first and foremost is that I apologise if anyone contacting Support has received incorrect information such as the one you quoted, meaning that this was not a mistake nor incorrectly sent letter. Please feel free (you or anyone who got such info from Support) to send me a private message of such chat so that I can follow this up right away.
I believe that the best way for any individuals who have been left confused is to contact our support directly so that we can look into each case by case and clarify directly with each customer.

Once more, my apologies for any confusion and discomfort caused.

Regards

Roger
Betsson Customer Support Manager
wow, good react 🙂
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Rizk still owes me a fair amount of money. ...
As I understand it you took your case to the designated ADR and they ruled in the casino's favour. Yes? And you're aware that that ruling is legally binding, yes?

Assuming both are true you're not in a position to come here and hammer them over a case you've already lost. That's called an "agenda" and you'll find the Forum Rules are quite clear on that being neither welcome nor permitted.

Also, you said you were going to pursue the casino in the Maltese courts. How did that go? If the courts have ruled in your favour by all means let us know. Otherwise you've said your piece and would be well advised to not abuse your privileges here when, as you've said, the courts are your next stop.
 
Last edited:

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
As I understand it you took your case to the designated ADR and they ruled in the casino's favour. Yes? And you're aware that that ruling is legally binding, yes?

Assuming both are true you're not in a position to come here and hammer them over a case you've already lost. That's called an "agenda" and you'll find the Forum Rules are quite clear on that being neither welcome nor permitted.

Also, you said you were going to pursue the casino in the Maltese courts. How did that go? If the courts have ruled in your favour by all means let us know. Otherwise you've said your piece and would be well advised to not abuse your privileges here when, as you've said, the courts are your next stop.
To be fair Max in case you had not noticed. He made that post 7 months ago and does not appear to have came back here in lat 7 months either.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
To be fair Max in case you had not noticed. He made that post 7 months ago and does not appear to have came back here in lat 7 months either.
Quite so and totally fair point. :thumbsup: However, the ADR ruled against him last October if I'm not mistaken so ... posting recently or this past January doesn't make a heap of difference really. That said I should have checked the dates and skewed my post accordingly. Good catch and thank you for it.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Dear anddi32,

I will do my best to help here, within the limits of what you correctly mentioned being a business decision there isn't much to discuss about.

What I want to say first and foremost is that I apologise if anyone contacting Support has received incorrect information such as the one you quoted, meaning that this was not a mistake nor incorrectly sent letter. Please feel free (you or anyone who got such info from Support) to send me a private message of such chat so that I can follow this up right away.
I believe that the best way for any individuals who have been left confused is to contact our support directly so that we can look into each case by case and clarify directly with each customer.

Once more, my apologies for any confusion and discomfort caused.

Regards

Roger
Betsson Customer Support Manager
This thread being bumped has reminded me that Rizk are still illegally holding on to my £201, more than a year after I asked that my account be closed and my funds refunded :mad:
(See my post in this thread, dated March 31st, 2021: Rizk casino experience after a month - Casinomeister Forum).

I requested several times via chat and e-mail - but they still have not given my deposit back.

I took this screenshot just now - but it has been the same as this for the last 18 months!

RizkHostage.jpg

KK
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
This thread being bumped has reminded me that Rizk are still illegally holding on to my £201, more than a year after I asked that my account be closed and my funds refunded :mad:
(See my post in this thread, dated March 31st, 2021: Rizk casino experience after a month - Casinomeister Forum).

I requested several times via chat and e-mail - but they still have not given my deposit back.

I took this screenshot just now - but it has been the same as this for the last 18 months!

View attachment 169721

KK
Hi KasinoKing,

I am very sorry that you are not feeling our support is helping you resolve this, and unfortunately it is very difficult to understand the reasons why your balance has not been paid out as you claim, without the replies to your request to pay the balance. I would like to reassure that we normally do pay out right away. If you would like to send me a private message here with your account user name or registered email address, I'd be happy to look into this for you right away and get back to you with any clarifications and possible solution.

Looking forward to resolve this!

Regards

Roger
Betsson Customer Support Manager
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
This thread being bumped has reminded me that Rizk are still illegally holding on to my £201, more than a year after I asked that my account be closed and my funds refunded :mad:
(See my post in this thread, dated March 31st, 2021: Rizk casino experience after a month - Casinomeister Forum).

I requested several times via chat and e-mail - but they still have not given my deposit back.

I took this screenshot just now - but it has been the same as this for the last 18 months!

View attachment 169721

KK

I hope you get every £ back. Rizk were a disgrace - I remember them making me go through numerous jumps to get a paulty 600 or 700 withdraw a few years ago with almost impossible to supply KYC / SOW. The end result was I decided never to give any documentation to any casino from that point onwards. I look forward to @Betsson-Group doing the right and only thing they can do - and that is to pay what is owed to you. Terrible casino - one thankfully I will never ever visit again.
 

justdoit

💩 Happens
PABnononaccred
Joined
Nov 22, 2021
Location
Flat Earth 😂
I close my account year ago, when they ask me for SOW, 2-3 years ago Rizk was good casino, when they sold out they target all UK players for SOW
 

dpp00

Experienced Member
Joined
May 19, 2012
Location
uk
just ditto to all / as arrogant and condescending as can be,
 

goatwack

Was there before Jennifer Lawrence
CAG
Joined
Aug 29, 2012
Location
Londonia
Another brand that's a footnote in CM history after being lauded as the greatest thing since sliced bread. Who can forget the days of Captain Rizk whooshing here, there and everywhere to aid players?

They can join the ranks of the also-rans that at one time could do no wrong, like Guts, Trada, Thrills etc. Oh how that list goes on!
 

Users who are viewing this thread

Top