Rizk casino - best casino support

bobbybird100

Newbie member
Joined
Sep 22, 2016
Location
county durham
Not really a one for posting stuff on here but i play at alot of casinos and i think i could of found the best casino support ie support help when i joined a casino called rizk the chat support on there is brilliant every time ive ever had any issues on my side not theres has been sorted in litrally minutes. Just last night i was chatting to support about missing a bonus on a email they sent me so instead of saying i couldnt get it they gave me it any way couldnt of been happier i think that the person was called alex and elizabeth that helped what love people from now on if anyone asks me which casino to play 100 percent it would be rizk
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
Hi Captain. Just looking for verification from you on 5 free spins. That is all I ever get on the wheel but that's another story. All the agents normally will trade in 5 spins and give me a $1. Everyone except for Natalya. She tells me I need to have 10 free spins to convert. Is that correct? I have to level up twice to get a $1?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Hi Captain. Just looking for verification from you on 5 free spins. That is all I ever get on the wheel but that's another story. All the agents normally will trade in 5 spins and give me a $1. Everyone except for Natalya. She tells me I need to have 10 free spins to convert. Is that correct? I have to level up twice to get a $1?

Barbara, may I ask why you don't send the Captain a pm instead of posting in some poor newbies introduction thread that obviously noone have replied to? :D
Maybe it's easier for him to find a pm too. If on a mobile the headlines don't always show and then he'll miss that one is called the casinos name.
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Not really a one for posting stuff on here but i play at alot of casinos and i think i could of found the best casino support ie support help when i joined a casino called rizk the chat support on there is brilliant every time ive ever had any issues on my side not theres has been sorted in litrally minutes. Just last night i was chatting to support about missing a bonus on a email they sent me so instead of saying i couldnt get it they gave me it any way couldnt of been happier i think that the person was called alex and elizabeth that helped what love people from now on if anyone asks me which casino to play 100 percent it would be rizk

Hi Bobby - glad you have had good experience with our CS guys, we do try very hard to treat people as we would expect to be dealt with. Your experience and feedback is very important to us and it is always good to hear that things are going well.

Hi Captain. Just looking for verification from you on 5 free spins. That is all I ever get on the wheel but that's another story. All the agents normally will trade in 5 spins and give me a $1. Everyone except for Natalya. She tells me I need to have 10 free spins to convert. Is that correct? I have to level up twice to get a $1?

Hi barbara, as Tirilej says it is easier to PM me as i dont read all the threads and so might miss things like this.

To answer your question though - if you are trading in 5 Free Spins and our kind CS guys are giving you $1, that is pretty good value as the 5 FS have a cash value of $0.50 but the minimum we can give out is $1 so technically speaking Natalya is correct and you do need 10FS.....

However we have come up with a solution just for you (although we have also allowed everyone to have this functionality too). From now on once you make your first level up of the day you will of course get your normal Wheel of Rizk but we will give you an EXTRA Wheel of Rizk absolutely free - the only difference is that it is locked for 24 hours after which you can use it. But dont forget to come back and spin it as it will only be available for 24 hours!!

Therefore twice the value on your first daily level up forever..... Does that work for you?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Therefore twice the value on your first daily level up forever..... Does that work for you?

Now I might not be the you you're asking but I hope dear Captain that it's ok if I ask a tiny question too?:oops:


Do you have any plans of changing those four games? Any plans at all?
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Hi Tirilej, that "you" wasn't meant entirely for you but you are welcome to take advantage of you like.

Now that we have released this first functionality change there will be lots more to follow in the coming weeks and months including more and different free spin games

Now I might not be the you you're asking but I hope dear Captain that it's ok if I ask a tiny question too?:oops: Do you have any plans of changing those four games? Any plans at all?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Hi Tirilej, that "you" wasn't meant entirely for you but you are welcome to take advantage of you like.

Now that we have released this first functionality change there will be lots more to follow in the coming weeks and months including more and different free spin games

Looking forward to the future then :notworthy:notworthy:notworthy

:D
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
Yes Captain. Sounds good!

I posted it on here in case other Canadians were experiencing the same issue. Now that you have clarified this I will not try and get 5 free spins converted.
 

scarletmuse

Full Member
Joined
Mar 5, 2016
Location
Perth
Yes Captain. Sounds good!

I posted it on here in case other Canadians were experiencing the same issue. Now that you have clarified this I will not try and get 5 free spins converted.

Hey Barb-Yes have had similar chat things occur, a newbie one or just a particular one that isn't able to apply the same thing the last ones have been able to without a hitch... and sometimes you end up having to end the chats like :what::what: ha!

One of the reasons I have always love Rizk is that regardless pretty Friendly and willing to help-I just wish I'd known earlier about you little 5Fs 'hack' LoL i have never thought to ask for a swap on them-Awesome for you Barbara to get them changed for $1 in the past-I was reminded of that saying, "If I had a penny for every time ....." because, I would probably have a fair few pennies for those bloody 5FS chips from WoR LOL-great when I manage to build em up if can hit a good roll and level up loads but always happens on the down'n'out periods for me and sooo annoying having so much time between levelling up so the fiver gotta be used in the meantime arghh :lolup:p
 

tweeksta

Experienced Member
Joined
Jul 23, 2014
Location
Australia
OMG!!!

i did not no that u could trade 5 spins for $1

wen did this happen & hw cum i didnt get notified of it?

most of the time i win from nothin to 20c max on these free spins!!!

i had 2x15 free spins yday & won jack #$@&%*! as usual :(

i leveled up yday and won 15 free spins... won #$@&%*! as usual :(

waited a whole bloody day to respin the wheel only to get 100 race points!!!
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
Easy guys. Canadians not allowed to play Netent games so we had to trade them in for cash. I assumed that I would be able to cash in 5 free spins for something seeing as it really didn't end up being a reward.
 

scarletmuse

Full Member
Joined
Mar 5, 2016
Location
Perth
OMG!!!

i did not no that u could trade 5 spins for $1

wen did this happen & hw cum i didnt get notified of it?

most of the time i win from nothin to 20c max on these free spins!!!

i had 2x15 free spins yday & won jack #$@&%*! as usual :(

i leveled up yday and won 15 free spins... won #$@&%*! as usual :(

waited a whole bloody day to respin the wheel only to get 100 race points!!!
***apologies i misread and assumed-barbara has clarified for us on the exchange deal .. Cheers
I don't think the $1 trade in was a 'thing' per se-but more of a little extra thrown Barbara's way for her loyalty/custom at Rizk I reckon:thumbsup:

I have rarely traded in any spins accrued on my rewards tab, but have always taken it as per the Captain's msg's posted on here for exchange rates haha

But for all the expletives uttered, mine, yours and many others on here hehehe.... Gotta give em a nod at Rizk-it is still a pretty good rewards system-I trust that the T&Cs are always reasonable even if the WoR is not so kind Lol
 

scarletmuse

Full Member
Joined
Mar 5, 2016
Location
Perth
Easy guys. Canadians not allowed to play Netent games so we had to trade them in for cash. I assumed that I would be able to cash in 5 free spins for something seeing as it really didn't end up being a reward.

Sorry Barb-I hadn't realised the Netent problem... Though some might argue that even if unrestricted areas, the Fs also not much of a reward LOL i have been dying for some alternative games for the Fs :rolleyes:
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
Apparently there are many changes coming and from what I hear they are good! Trust me, having to exchange those free spins is not fun either. Yes. Reps are very good and friendly but sometimes you have to wait a few minutes to be told you cannot convert 5 spins but need 10. I would rather be able to just spin those 5 spins even though they do not amount to anything.

I do like this casino very much even though they charge me to withdraw. LOL. Good sense of humor on the Captain and always on the ball.

Looking forward to all the changes Captain Rizk!:thumbsup:
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Sorry Barb-I hadn't realised the Netent problem... Though some might argue that even if unrestricted areas, the Fs also not much of a reward LOL i have been dying for some alternative games for the Fs :rolleyes:

Hi guys, yes we understand where you are coming form - anyone, anywhere can contact support if they have 50 Free SPins or more and change them for Super Spins if they prefer - we will look to automate this in the future but right now we have to put a min limit on it otherwise we would be able to get to as many people as we need to on support.

Yes look out for many changes coming and some new games to spend your free spins on in the coming few weeks and a lot more offers too!!
 

scarletmuse

Full Member
Joined
Mar 5, 2016
Location
Perth
Apparently there are many changes coming and from what I hear they are good! Trust me, having to exchange those free spins is not fun either. Yes. Reps are very good and friendly but sometimes you have to wait a few minutes to be told you cannot convert 5 spins but need 10. I would rather be able to just spin those 5 spins even though they do not amount to anything.

I do like this casino very much even though they charge me to withdraw. LOL. Good sense of humor on the Captain and always on the ball.

Looking forward to all the changes Captain Rizk!:thumbsup:

You and me both Barb-I can't fault them really even if I have a whinge here and there haha. And the Captain seriously awesome :thumbsup: Like even if I have had a disappointing result from support or they physically cannot apply/fix issue immediately or whatever, CS are always polite and patient-rarely feel like copy/pasted replies and a few of them take a bit of extra time and have a laugh or chit chat, its cool:D

I am dealing with an issue at the moment, and though i am quite unhappy with the situation the two chats I recently had have been really nice, though I would rather not be having them in the first place:mad: hoping chat is back on mobile soon also lol:oops: As you say-having to exchange the spins can be a hassle--Annoying that they can't program it somehow to give restricted players a different WoR game/chip-just put a $1 on there instead of the fiver LOL

Ooh yes-I too also not a fan of the payment fees-depo/WD etc.. Hey maybe--That could be a WoR reward-A fee waiver chip huh huh;):rolleyes:

Ooh, will be exciting to have some new things happening soon for us-the latest ones such as App etc as welll as some of the new releases are banned by the fun police for me in Aus so will be great to see improvements and new things etc fo sho
 

Nerox

Dormant account
Joined
Nov 15, 2016
Location
Sweden
Really like Rizk, possibly best casino out there, however i'm dissapointed i didnt recive any gift on birthday last month, sigh :(
I play mostly on my tablet as i travel alot, and i would appriciate if Capt.Rizk could answer when they will get Dead or Alive slot for mobile, if ever.
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Really like Rizk, possibly best casino out there, however i'm dissapointed i didnt recive any gift on birthday last month, sigh :(
I play mostly on my tablet as i travel alot, and i would appriciate if Capt.Rizk could answer when they will get Dead or Alive slot for mobile, if ever.

Hi Nerox, Dead or Alive on mobile is released to us tomorrow and will be online as soon as we receive it.
 
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