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Rizk casino - best casino support

Discussion in 'Online Casinos' started by bobbybird100, Oct 28, 2016.

    Oct 28, 2016
  1. bobbybird100

    bobbybird100 Newbie member

    Location:
    county durham
    Not really a one for posting stuff on here but i play at alot of casinos and i think i could of found the best casino support ie support help when i joined a casino called rizk the chat support on there is brilliant every time ive ever had any issues on my side not theres has been sorted in litrally minutes. Just last night i was chatting to support about missing a bonus on a email they sent me so instead of saying i couldnt get it they gave me it any way couldnt of been happier i think that the person was called alex and elizabeth that helped what love people from now on if anyone asks me which casino to play 100 percent it would be rizk
     
  2. Nov 10, 2016
  3. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Hi Captain. Just looking for verification from you on 5 free spins. That is all I ever get on the wheel but that's another story. All the agents normally will trade in 5 spins and give me a $1. Everyone except for Natalya. She tells me I need to have 10 free spins to convert. Is that correct? I have to level up twice to get a $1?
     
  4. Nov 10, 2016
  5. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Barbara, may I ask why you don't send the Captain a pm instead of posting in some poor newbies introduction thread that obviously noone have replied to? :D
    Maybe it's easier for him to find a pm too. If on a mobile the headlines don't always show and then he'll miss that one is called the casinos name.
     
  6. Nov 10, 2016
  7. Captain Rizk

    Captain Rizk Experienced Member

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi Bobby - glad you have had good experience with our CS guys, we do try very hard to treat people as we would expect to be dealt with. Your experience and feedback is very important to us and it is always good to hear that things are going well.

    Hi barbara, as Tirilej says it is easier to PM me as i dont read all the threads and so might miss things like this.

    To answer your question though - if you are trading in 5 Free Spins and our kind CS guys are giving you $1, that is pretty good value as the 5 FS have a cash value of $0.50 but the minimum we can give out is $1 so technically speaking Natalya is correct and you do need 10FS.....

    However we have come up with a solution just for you (although we have also allowed everyone to have this functionality too). From now on once you make your first level up of the day you will of course get your normal Wheel of Rizk but we will give you an EXTRA Wheel of Rizk absolutely free - the only difference is that it is locked for 24 hours after which you can use it. But dont forget to come back and spin it as it will only be available for 24 hours!!

    Therefore twice the value on your first daily level up forever..... Does that work for you?
     
  8. Nov 10, 2016
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Now I might not be the you you're asking but I hope dear Captain that it's ok if I ask a tiny question too?:oops:


    Do you have any plans of changing those four games? Any plans at all?
     
  10. Nov 10, 2016
  11. Captain Rizk

    Captain Rizk Experienced Member

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi Tirilej, that "you" wasn't meant entirely for you but you are welcome to take advantage of you like.

    Now that we have released this first functionality change there will be lots more to follow in the coming weeks and months including more and different free spin games

     
  12. Nov 10, 2016
  13. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Looking forward to the future then :notworthy:notworthy:notworthy

    :D
     
  14. Nov 10, 2016
  15. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Yes Captain. Sounds good!

    I posted it on here in case other Canadians were experiencing the same issue. Now that you have clarified this I will not try and get 5 free spins converted.
     
  16. Nov 12, 2016
  17. scarletmuse

    scarletmuse Experienced Member

    Occupation:
    Lady of Leisure
    Location:
    Perth
    Hey Barb-Yes have had similar chat things occur, a newbie one or just a particular one that isn't able to apply the same thing the last ones have been able to without a hitch... and sometimes you end up having to end the chats like :what::what: ha!

    One of the reasons I have always love Rizk is that regardless pretty Friendly and willing to help-I just wish I'd known earlier about you little 5Fs 'hack' LoL i have never thought to ask for a swap on them-Awesome for you Barbara to get them changed for $1 in the past-I was reminded of that saying, "If I had a penny for every time ....." because, I would probably have a fair few pennies for those bloody 5FS chips from WoR LOL-great when I manage to build em up if can hit a good roll and level up loads but always happens on the down'n'out periods for me and sooo annoying having so much time between levelling up so the fiver gotta be used in the meantime arghh :lolup:p
     
  18. Nov 12, 2016
  19. tweeksta

    tweeksta Experienced Member

    Occupation:
    sales
    Location:
    Australia
    OMG!!!

    i did not no that u could trade 5 spins for $1

    wen did this happen & hw cum i didnt get notified of it?

    most of the time i win from nothin to 20c max on these free spins!!!

    i had 2x15 free spins yday & won jack #$@&%*! as usual :(

    i leveled up yday and won 15 free spins... won #$@&%*! as usual :(

    waited a whole bloody day to respin the wheel only to get 100 race points!!!
     
  20. Nov 12, 2016
  21. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Easy guys. Canadians not allowed to play Netent games so we had to trade them in for cash. I assumed that I would be able to cash in 5 free spins for something seeing as it really didn't end up being a reward.
     
  22. Nov 12, 2016
  23. scarletmuse

    scarletmuse Experienced Member

    Occupation:
    Lady of Leisure
    Location:
    Perth
    ***apologies i misread and assumed-barbara has clarified for us on the exchange deal .. Cheers
    I don't think the $1 trade in was a 'thing' per se-but more of a little extra thrown Barbara's way for her loyalty/custom at Rizk I reckon:thumbsup:

    I have rarely traded in any spins accrued on my rewards tab, but have always taken it as per the Captain's msg's posted on here for exchange rates haha

    But for all the expletives uttered, mine, yours and many others on here hehehe.... Gotta give em a nod at Rizk-it is still a pretty good rewards system-I trust that the T&Cs are always reasonable even if the WoR is not so kind Lol
     
  24. Nov 12, 2016
  25. scarletmuse

    scarletmuse Experienced Member

    Occupation:
    Lady of Leisure
    Location:
    Perth
    Sorry Barb-I hadn't realised the Netent problem... Though some might argue that even if unrestricted areas, the Fs also not much of a reward LOL i have been dying for some alternative games for the Fs :rolleyes:
     
  26. Nov 12, 2016
  27. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Apparently there are many changes coming and from what I hear they are good! Trust me, having to exchange those free spins is not fun either. Yes. Reps are very good and friendly but sometimes you have to wait a few minutes to be told you cannot convert 5 spins but need 10. I would rather be able to just spin those 5 spins even though they do not amount to anything.

    I do like this casino very much even though they charge me to withdraw. LOL. Good sense of humor on the Captain and always on the ball.

    Looking forward to all the changes Captain Rizk!:thumbsup:
     
  28. Nov 12, 2016
  29. Captain Rizk

    Captain Rizk Experienced Member

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi guys, yes we understand where you are coming form - anyone, anywhere can contact support if they have 50 Free SPins or more and change them for Super Spins if they prefer - we will look to automate this in the future but right now we have to put a min limit on it otherwise we would be able to get to as many people as we need to on support.

    Yes look out for many changes coming and some new games to spend your free spins on in the coming few weeks and a lot more offers too!!
     
  30. Nov 12, 2016
  31. scarletmuse

    scarletmuse Experienced Member

    Occupation:
    Lady of Leisure
    Location:
    Perth
    You and me both Barb-I can't fault them really even if I have a whinge here and there haha. And the Captain seriously awesome :thumbsup: Like even if I have had a disappointing result from support or they physically cannot apply/fix issue immediately or whatever, CS are always polite and patient-rarely feel like copy/pasted replies and a few of them take a bit of extra time and have a laugh or chit chat, its cool:D

    I am dealing with an issue at the moment, and though i am quite unhappy with the situation the two chats I recently had have been really nice, though I would rather not be having them in the first place:mad: hoping chat is back on mobile soon also lol:oops: As you say-having to exchange the spins can be a hassle--Annoying that they can't program it somehow to give restricted players a different WoR game/chip-just put a $1 on there instead of the fiver LOL

    Ooh yes-I too also not a fan of the payment fees-depo/WD etc.. Hey maybe--That could be a WoR reward-A fee waiver chip huh huh;):rolleyes:

    Ooh, will be exciting to have some new things happening soon for us-the latest ones such as App etc as welll as some of the new releases are banned by the fun police for me in Aus so will be great to see improvements and new things etc fo sho
     
  32. Nov 15, 2016
  33. Nerox

    Nerox Dormant account

    Location:
    Sweden
    Really like Rizk, possibly best casino out there, however i'm dissapointed i didnt recive any gift on birthday last month, sigh :(
    I play mostly on my tablet as i travel alot, and i would appriciate if Capt.Rizk could answer when they will get Dead or Alive slot for mobile, if ever.
     
  34. Nov 16, 2016
  35. Captain Rizk

    Captain Rizk Experienced Member

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Hi Nerox, Dead or Alive on mobile is released to us tomorrow and will be online as soon as we receive it.
     

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