Resolved rizk casino. bad first impression, i didnt get paid for winnings

bigrubberduck

Dormant account
Joined
Aug 25, 2015
Location
Australia
so i tried out this casino as it was the number 1 in the rating.

deposited $100, played 2 live games of blackjack and won both hands.

my balance still remains at $100?

i have screenshots 1.jpg 2.jpg 3.jpg 4.jpg 5.jpg

you can see i won first hand with 20 and the next hand with a blackjack.

and yet my balance still remains at $100 when its suppose to be $175 after my wins.

I immediately stopped playing and contacted livechat and they were no help. They insisted everything was correct. And after i sent them the screenshot they just told me to email customcare; which i did 3 days ago. And till now, not even a reply from anyone.

This casino is a joke.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
If you havent already i reckon you should PM the rep here then wait for a reply,hes always around so shouldnt be a long wait :)
https://www.casinomeister.com/forums/members/

so i tried out this casino as it was the number 1 in the rating.

deposited $100, played 2 live games of blackjack and won both hands.

my balance still remains at $100?

i have screenshots View attachment 70701 View attachment 70702 View attachment 70703 View attachment 70704 View attachment 70705

you can see i won first hand with 20 and the next hand with a blackjack.

and yet my balance still remains at $100 when its suppose to be $175 after my wins.

I immediately stopped playing and contacted livechat and they were no help. They insisted everything was correct. And after i sent them the screenshot they just told me to email customcare; which i did 3 days ago. And till now, not even a reply from anyone.

This casino is a joke.
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
hi bigrubberduck, if you can PM me with your e-mail address then i can look into this for you

so i tried out this casino as it was the number 1 in the rating.

deposited $100, played 2 live games of blackjack and won both hands.

my balance still remains at $100?

i have screenshots

you can see i won first hand with 20 and the next hand with a blackjack.

and yet my balance still remains at $100 when its suppose to be $175 after my wins.

I immediately stopped playing and contacted livechat and they were no help. They insisted everything was correct. And after i sent them the screenshot they just told me to email customcare; which i did 3 days ago. And till now, not even a reply from anyone.

This casino is a joke.
 

ultra100

Full Member
webmeister
MM
Joined
Jul 27, 2006
Location
Europe
Not taking sides here, but this could be an error related to a 3rd party provider - in this case it seems Evolution Gaming.
Had similar situation with Guts some times ago. I am pretty sure Rizk will compensate it, if this is the case.
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Yes of course we will if we find that there had been a problem. Just by looking at the screenshots I can see where the problem may be.

Please pm me your email address because without this I cannot make the relevant checks!!

Not taking sides here, but this could be an error related to a 3rd party provider - in this case it seems Evolution Gaming. Had similar situation with Guts some times ago. I am pretty sure Rizk will compensate it, if this is the case.
 

IsaacBeck

Dormant account
Joined
Aug 11, 2016
Location
Spain
Maybe its has some technical error.. They will fix that..dont worry..Just report into admin and forward your screenshot. Have a nice day a head :)
 

Je Dc

Newbie member
Joined
Oct 19, 2015
Location
Surrey
I had a similar situation in guts how can you check history and and the hand, I don't know if il be able to still be reimbursed as it was months ago happened lots playing both blackjack and bacarrat. I once brought it to the rep but he said everything checks out.p so I let it slide
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
I had a similar situation in guts how can you check history and and the hand, I don't know if il be able to still be reimbursed as it was months ago happened lots playing both blackjack and bacarrat. I once brought it to the rep but he said everything checks out.p so I let it slide

Click on the top right hand corner on to 'My Account', then 'Transactions' and finally on 'Gaming Transactions'. You can go back at least 6 months, so you should be able to retrieve the info you are looking for.

Capture 691.jpg
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
so i tried out this casino as it was the number 1 in the rating.

deposited $100, played 2 live games of blackjack and won both hands.

my balance still remains at $100?

i have screenshots

you can see i won first hand with 20 and the next hand with a blackjack.

and yet my balance still remains at $100 when its suppose to be $175 after my wins.

I immediately stopped playing and contacted livechat and they were no help. They insisted everything was correct. And after i sent them the screenshot they just told me to email customcare; which i did 3 days ago. And till now, not even a reply from anyone.

This casino is a joke.

Welcome to CM bigrubberduck. :D

Firstly, please don't take this as criticism but rather as guidance for your future potential posts. CasinoMeister has a strict policy on posting complaints, which you should have read and adhered to before opening your thread.

Capture 692.jpg

Secondly, the forum has a 'complaints' section where you should have placed your thread.

Capture 693.jpg

Calling a casino a joke because of one gaming error is rather over the top, especially because in such cases the problem is with the game providers and they very often need days to answer to the casinos, hence 3 days is not exaggeratedly long.

Rest assured though that you are in good hands. The Captain is one of the most active, responsive and fair casino representative in this forum and has proven already his integrity on previous occasions. :thumbsup: :notworthy ....Send him the PM as requested and he will surely look into your problem AND find a solution.
 

Captain Rizk

Experienced Member
Joined
Oct 2, 2015
Location
Malta
Hi bigrubberduck, i spoke with Evolution and due to a technical timeout your second bet was returned as a "loss". Therefore the $30 you won from the first hand was then taken as a losing bet from the second hand and therefore it appeared as if your winnings werent added.

I have update your account and added the $75 that you did win plus i have added a "Free money" apology into your rewards section for the inconvenience - the free Money, of course, has zero wagering requirements.

If you have any other problems then please dont hesitate to PM me.

so i tried out this casino as it was the number 1 in the rating.

deposited $100, played 2 live games of blackjack and won both hands.

my balance still remains at $100?

i have screenshots

you can see i won first hand with 20 and the next hand with a blackjack.

and yet my balance still remains at $100 when its suppose to be $175 after my wins.

I immediately stopped playing and contacted livechat and they were no help. They insisted everything was correct. And after i sent them the screenshot they just told me to email customcare; which i did 3 days ago. And till now, not even a reply from anyone.

This casino is a joke.
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Dear Captain Rizk.

I had the misfortune of visiting your site with a view to depositing. While in the process I was distracted by the doorbell where I got stuck for 45 minutes by some lovely folk who said I could be saved by some Jehovah bloke. Anyhoo,upon returning to my pc I had a bad vib about depositing as I felt it was a signal to refrain from doing so at Rizk.
Instead I deposited a large amount at Pamper Casino and swiftly lost the lot.
Could you please see yourself clear to deposit a modest amount in my "reward section" for this god awful experience at your casino?

Yours
Col :thumbsup:
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Same here, cap'n.

I went to play Blackjack, placed some bets and 'won'.

Before you know it, it says '0' in my account! This is shocking.

Failure to comply will lead me to slag you off on a site called Casinomeister, and call you bad things, like a second-rate Captain Birdseye impersonator.

Laterz :eek:
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
The soon they smell some bonus chips you can see the copycats emerging from the dungeons. :clap: :cheerleader:

BTW Captain..... me too, me too :D

I wonder if we will ever hear again from Mr. Duck now that he has got his wins and some nice rewards on top??? :confused: :eek:
 

amourgirl

Not so Senior Senior Member!
Joined
Jan 2, 2013
Location
London UK
Such a cynical bunch ..... :p
 
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