Just a query.
I made a brand new account here on 16th of may.
I thought you had to be verifed before making deposits at casinos noe according to the new UKGC rules?
I made some deposits at rizk which were accepted without any requests.
I have just come to make a withdrawal and was greeted with a SOW questionnaire and a docs request.
Is this normal?
Matilda (16:25:06): We do not need documents when players deposit as the funds are coming to us, however when we sent funds out we want to know that the owner of the same account that was used to deposit gets them
paul taylor (16:26:00): You are wrong as per new UKGC guidelines, all UK players must be verifed before making deposits
Matilda (16:27:33): I understand, however your casino account has been made before the new UKGC guidelines were made and for this reason, you were able to deposit. I assure you we are processing your documents as soon as possible so you get your funds!
paul taylor (16:28:08): No my account was made after, please check your information
Matilda (16:30:12): I see, we will be sure to do so, thank you for the input. The UKGC updates do not come to use immediately, I assure you now illegal activity is going on, we are just verifying your account as mandatory.
If there is nothing else I can help you with today have a great day and we will get to processing in the meantime!
Bye for now!
paul taylor (16:30:48): Yes thanks Matilda, I will get back to you
Matilda (16:31:02): Okay, bye then!
Any ideas/ thoughts.
Many thanks.
Paul
I made a brand new account here on 16th of may.
I thought you had to be verifed before making deposits at casinos noe according to the new UKGC rules?
I made some deposits at rizk which were accepted without any requests.
I have just come to make a withdrawal and was greeted with a SOW questionnaire and a docs request.
Is this normal?
Matilda (16:25:06): We do not need documents when players deposit as the funds are coming to us, however when we sent funds out we want to know that the owner of the same account that was used to deposit gets them
paul taylor (16:26:00): You are wrong as per new UKGC guidelines, all UK players must be verifed before making deposits
Matilda (16:27:33): I understand, however your casino account has been made before the new UKGC guidelines were made and for this reason, you were able to deposit. I assure you we are processing your documents as soon as possible so you get your funds!
paul taylor (16:28:08): No my account was made after, please check your information
Matilda (16:30:12): I see, we will be sure to do so, thank you for the input. The UKGC updates do not come to use immediately, I assure you now illegal activity is going on, we are just verifying your account as mandatory.
If there is nothing else I can help you with today have a great day and we will get to processing in the meantime!
Bye for now!
paul taylor (16:30:48): Yes thanks Matilda, I will get back to you
Matilda (16:31:02): Okay, bye then!
Any ideas/ thoughts.
Many thanks.
Paul