Rizk casino allowed to deposit without documents

Timo0510

Full Member
Joined
Dec 9, 2018
Location
Germany
Hello Everyone,

Because u are talking about verification Progress,here is all what u need to know in one clear Screen.Verification Progress Leovegas 3 Days ago :)
Leo support 3.PNG

Right bubble -> Me
Left bubble -> Luca Leo Support

We talk quick about Money laundering and why Documents etc needed.

Konversation :

Me : Sure
Me : It doesn't matter from where the Money comes.we good,if we have it,right?

Leo : because u never did a withdrawal we dont need it
Leo : (His professional Answer of my suggestion on top) Does your Supermarket / Warehouse ask your where your Money from?

Me : That statement was great :D

This show´s clearly that they give a fuck of everything around.Money laundering?Nobody care.Give us the Money and go home.Verification? We got the Money allready... :D

Just a quick share of experience OC´s Malta !

Cheers
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Did read that UKGC new regulations, one thing what catches my eye is that before registration you need to verify, Name, Address, Date of Birth and good to go. In many occasions was mentioned that all verification documents should be requested at an early stage as possible not to make withdrawals pending and take time to player receive funds.

However, there could be a bit clearer statement about proof of payment method, it was mentioned there that it's something many payment providers don't accurately send to the operator and therefore pictures of the card or another method would be needed. Before the player makes a deposit it's kind of mission impossible to know what method is used for a deposit, getting this up to date, a first deposit should maybe then trigger a notification to the player that proof of deposit and withdrawal method are needed before approving any withdrawals. And as always (like in Paysafe) withdrawal must be done to bank account or other method if these are single used coupons, some credit cards don't accept withdrawals (some providers, countries).

This would be one thing to address bit more clearly as now there was mostly used phrasing (not remember and not read it word to word with my morning coffe ("Early stage as reasonably possible or something) and everytime new payment method is used, it should maybe then trigger this notification everytime IF willing to get in stage that these don't cause any details in handling withdrawals.

Also, i believe even 3rd party identification methods are accepted, at some threshold operators do want additional documentation as a picture, when it's coming to large amounts, anonymous payment methods or some other reason they might have to carry additional verification or EDD top of electronical one made in point of registration.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Did read that UKGC new regulations, one thing what catches my eye is that before registration you need to verify, Name, Address, Date of Birth and good to go. In many occasions was mentioned that all verification documents should be requested at an early stage as possible not to make withdrawals pending and take time to player receive funds.

However, there could be a bit clearer statement about proof of payment method, it was mentioned there that it's something many payment providers don't accurately send to the operator and therefore pictures of the card or another method would be needed. Before the player makes a deposit it's kind of mission impossible to know what method is used for a deposit, getting this up to date, a first deposit should maybe then trigger a notification to the player that proof of deposit and withdrawal method are needed before approving any withdrawals. And as always (like in Paysafe) withdrawal must be done to bank account or other method if these are single used coupons, some credit cards don't accept withdrawals (some providers, countries).

This would be one thing to address bit more clearly as now there was mostly used phrasing (not remember and not read it word to word with my morning coffe ("Early stage as reasonably possible or something) and everytime new payment method is used, it should maybe then trigger this notification everytime IF willing to get in stage that these don't cause any details in handling withdrawals.

Also, i believe even 3rd party identification methods are accepted, at some threshold operators do want additional documentation as a picture, when it's coming to large amounts, anonymous payment methods or some other reason they might have to carry additional verification or EDD top of electronical one made in point of registration.

The point was that when verifying it had to be made clear by the casino operator as to what other docs may be required at that point, not at the withdrawal stage. As far as I can tell Rizk have breached verification checks and the secondary non disclosure of required docs for the withdrawals. Honestly cannot say I'm surprised. Whole MT Securetrade group seems to be going to pot.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
The point was that when verifying it had to be made clear by the casino operator as to what other docs may be required at that point, not at the withdrawal stage. As far as I can tell Rizk have breached verification checks and the secondary non disclosure of required docs for the withdrawals. Honestly cannot say I'm surprised. Whole MT Securetrade group seems to be going to pot.

As said, i have no insight what they have and what not verified, just thinking could that be a reason that electronic verification would be enough for first stage and then some pictures of documents would be needed. That might be really challenging to know beforehand if there is something more needed as it can depend things like amount of withdrawal (for some small first ones might not be need for anything but when winning very big there might be).

Triggering kind of general notification about need of payment method could be quite easily implemented, just to mention that there is need of proof all used payment methods for deposits and withdrawals (and instructions what is needed from all methods and some players are not aware if they can withdraw back to their card or not as all not supporting it) at some point but that would not be 100% clear to players either and could cause some confusion. Also if some amounts triggers SOW/SOF request, that's quiet harsh IMO start to ask from beginning before it's needed.

I got the point of UKGC and that's how it should go, but when it came to payment method they also agreed casino operators can't in many cases be sure belongs to same person or SOW is triggering, it's kind of mission impossible to make 100% work at the moment. If you use next night new payment method (assume their payments not working all night) and make withdrawal after one hour playing, it just end up that casino operator needs to request additional documents at the point of withdrawal. Right direction but still lot to do with these requirements to make all what they are supposed to.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
If the so called electoral verification was enough to let him deposit then shouldn't that also have anabled him to withdraw without further verification needed?

Exactly this. Funny that it's always on a withdraw. This sort of crap needs to stop.
If extra verification is needed, do it on deposit attempt.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
If the so called electoral verification was enough to let him deposit then shouldn't that also have anabled him to withdraw without further verification needed?

Yes, 100%. They must have changed the automatic verification though as previously it was only used to confirm someone was over 18. Now its obviously adapted to check Names, Date of Birth and Address....does it though....thats the question. I'm sure it will for the likes of Ladbrokes, WH etc but not convinced MT Securetrade can do that at this stage. The support responses and the reps response on here lead me to believe that its not the case and they should have asked for docs before a deposit was made.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
As said, i have no insight what they have and what not verified, just thinking could that be a reason that electronic verification would be enough for first stage and then some pictures of documents would be needed. That might be really challenging to know beforehand if there is something more needed as it can depend things like amount of withdrawal (for some small first ones might not be need for anything but when winning very big there might be).

Triggering kind of general notification about need of payment method could be quite easily implemented, just to mention that there is need of proof all used payment methods for deposits and withdrawals (and instructions what is needed from all methods and some players are not aware if they can withdraw back to their card or not as all not supporting it) at some point but that would not be 100% clear to players either and could cause some confusion. Also if some amounts triggers SOW/SOF request, that's quiet harsh IMO start to ask from beginning before it's needed.

I got the point of UKGC and that's how it should go, but when it came to payment method they also agreed casino operators can't in many cases be sure belongs to same person or SOW is triggering, it's kind of mission impossible to make 100% work at the moment. If you use next night new payment method (assume their payments not working all night) and make withdrawal after one hour playing, it just end up that casino operator needs to request additional documents at the point of withdrawal. Right direction but still lot to do with these requirements to make all what they are supposed to.

Yeah but the rules are clear. Regardless of how they verify, docs, automatic or any other method, they still have to do it fully before a deposit is made. They also need to clearly outline any other docs they may need to request from the player at a later date prior to that deposit. They have done neither it seems. There is no other reason as to why they would ask for ID documents when they have supposedly done the ID check already! Maybe a copy of the sides of the card used or a bank statement but to ask for details already verified is not right.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I did read it as electronic verification is sufficient, so long as it’s before withdrawal. And an ID check can be done instantly - I do it daily at work.

It’s ambiguously worded. Almost as if they want operators to fall foul.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
I did read it as electronic verification is sufficient, so long as it’s before withdrawal. And an ID check can be done instantly - I do it daily at work.

It’s ambiguously worded. Almost as if they want operators to fall foul.

The ID check is on specific data now though. Are we saying that data requested was not the same pre May 7th?

I think the rules are very clear.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
@Sebastian - Rizk what did you colleagues say about why you don't have to follow UKGC rules as other casinos do? I can see in this case it is enhanced KYC but your support have clearly stated you aren't complying at the moment?
 

Sebastian - Rizk

Dormant account
Joined
Nov 5, 2018
Location
Malta
Good morning!

So I've been resolving this with our different teams and managed to get the information. Basically we do completely comply with the UK rules of verifying age, address, and date of birth before the players can play, deposit, access free to play games or participate in bonuses. When these are verified (sometimes manually, sometimes automatically) the players can deposit and withdraw as much as they want until they reach our AML/KYC limit, then we require additional verifications.

Unfortunately the customer support agent in question (as did I) had wrong information on this, which resulted to the mess.

Let me know if you have any more questions!

Best,
Seb
 

Mr.Santoro

Newbie member
Joined
Apr 2, 2019
Location
Bosnia
Even the name Rizk sounds suspicious to me.
The better option is to find casinos that are accepting paypal deposits/withdrawls.... much less riskier.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
There is something not quite right with this casino.
Your either verified or not, my deposits were taken without any checks.
Withdrawals are not the same.
Nothing has changed.
How can they ask for more at withdrawal stage, thats what I thought this new UKGC ruling was about. Verify fisrt to stop this happening.
You were jumping to conclusions here - which makes me question the purpose of this thread. Rizk casino is by far one of the most transparent and well run casinos in the business. There are a number of new regulatory policy changes going on, and sometimes you will need to be a bit more tolerant and understanding when it comes to these changes - the industry is in uncharted waters. Starting a thread without a full understanding of what these casinos are dealing with and implementing is not fair - in my opinion.

Did you contact the rep when you started this thread as per the forum rules? Just wondering.

Even the name Rizk sounds suspicious to me.
The better option is to find casinos that are accepting paypal deposits/withdrawls.... much less riskier.

Just goes to show that you do not know the dedication that this casino has had to this community in the past
. They have invited a number of members here on several occasions to tour their offices and meet the people behind the casino. They have always dedicated themselves to this player community. Some people in this forum have a very short memory. And Rizk sounds like "Risk" which is something that you do every time you place a bet.

Going back in the time machine. It used to be that casinos would only ask for ID checks when a player was making a withdrawal over a certain threshold like 2K. This was not for player protection but DUE TO PLAYER FRAUD which was rampant in the industry. This went on for years - most security teams took a bit of time to peruse documents - making sure the players were who they claimed to be. So this caused a load of complaints sine most folks are skeptical about the intentions of the casino. People complained about "why don't the casinos check on these ID docs before you deposit?" And that has been the beaten dead horse in this forum going back years.

Players want to play - and they want to play now - at least that is how it used to be. No casino would be viable if they stopped everyone at the cyper-door asking for utility bills etc. Do they do this at Vegas? No. They ask for your ID docs when you hit a jackpot over the threshold? Yes. Unless you look under age, you will never be asked for an ID besides a jackpot win. Go there and find out for yourself.

The online casino industry has traditionally modeled themselves after the Las Vegas casino industry. It is that simple.

Now we have casinos which have set up third party ID detection (which is not all that apparent and relatively new) that is now confirming who you are while you are depositing. So they didn't ask for your ID when you deposited. So what? Don't think that they don't have ways to safeguard their businesses from player fraud and money laundering. That is what this is all about. The UKGC may claim that this is protecting the children and those who should not be gambling. It is not. That my friends is political posturing. :D
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Now we have casinos which have set up third party ID detection (which is not all that apparent and relatively new) that is now confirming who you are while you are depositing..

I had that happen with the casinos in the same group as Virgin Games - first time I've actually encountered it personally. I really like it as well, and I do wonder why all casinos (at least under UKGC jurisdiction) can't have the same system. No idea what is going on in the background but before my first withdrawal I contacted CS to ask what KYC they needed from me and was told "your email address, home address, and identity have already been verified when you signed up [and made a deposit]".

It's such a simple system, and reassuring that I didn't have to send any sensitive documents over email.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I had that happen with the casinos in the same group as Virgin Games - first time I've actually encountered it personally. I really like it as well, and I do wonder why all casinos (at least under UKGC jurisdiction) can't have the same system. No idea what is going on in the background but before my first withdrawal I contacted CS to ask what KYC they needed from me and was told "your email address, home address, and identity have already been verified when you signed up [and made a deposit]".

It's such a simple system, and reassuring that I didn't have to send any sensitive documents over email.


Yeah, the Bookie sites, SkyVegas and Gamesys sites have done this from the year dot virtually - it's perhaps easier for them as they're in the UK and can use those services, whereas it's more problematic for non-UK based casinos. Also could be more expensive, depending on which level of endorsement they are willing to pay for.
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Yeah, the Bookie sites, SkyVegas and Gamesys sites have done this from the year dot virtually - it's perhaps easier for them as they're in the UK and can use those services, whereas it's more problematic for non-UK based casinos. Also could be more expensive, depending on which level of endorsement they are willing to pay for.

Come to think of it, I don't ever remember sending documents to 32Red or Ladbrokes (good old download MG Laddies :( )
Even if there is a cost, any casino worth their salt should invest in a similar system for automated verification. But they'd rather faff around wasting time, resources, testing player patience...
 

Bbc19

Newbie member
Joined
Jan 31, 2019
Location
Prestatyn
I have been using Rizk. I won £250 and got paid out straight away. It's a little frustrating that they are a bit tight with bonuses.
However I think I have been impressed
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
they did the same to me ( i did post a thread on it)

its the usual BS that they will take your money but not give it out, as they use your withdrawal as a bargaining tool to make you jump through the hoops

i had SoW pulled on my when trying to make a withdrawal.... i sent them business and personal bank statements which i wasnt very happy about and they have refused to accept them as they want a wage slip and employment contract which is hard as i am self employed !!!!

the result was i did manage to circumnavigate the block and withdraw my money even though i had been told i couldnt.... and i havent played there since, although randonmly i did email my VIP rep AGAIN today as i still havent been verified or contacted to be told what more i can do.... but as ever no response....

at that to their wheel of fuck all and i do think they should be sin binned to the rogues gallery as they are not playing fair and not follwing the rules which as they have just been fined £700,000 i think it was (MT secure) is abit dumb
 

Sebastian - Rizk

Dormant account
Joined
Nov 5, 2018
Location
Malta
I have been using Rizk. I won £250 and got paid out straight away. It's a little frustrating that they are a bit tight with bonuses.
However I think I have been impressed

Hello and good day Bbc19,

Glad to hear that you got some winnings with us and that the withdrawal process was done quickly and smoothly.

Since the thread is mostly focused on Kyc connected to withdrawals I would like to inform you that documents will be requested at some point in time, usually at the 2000£ deposit or withdrawal mark.

But most of our advisors here at Rizk has KYC training and can, therefore, help you if you need guidance with the documents. We can't always check them right away for you but if you ask nicely I am sure they will try to speed up the process for you.

May the luck be with you in the future and have a lovely week.

Best regards,
Sebastian
Rizk.com
 

Sebastian - Rizk

Dormant account
Joined
Nov 5, 2018
Location
Malta
they did the same to me ( i did post a thread on it)

its the usual BS that they will take your money but not give it out, as they use your withdrawal as a bargaining tool to make you jump through the hoops

i had SoW pulled on my when trying to make a withdrawal.... i sent them business and personal bank statements which i wasnt very happy about and they have refused to accept them as they want a wage slip and employment contract which is hard as i am self employed !!!!

the result was i did manage to circumnavigate the block and withdraw my money even though i had been told i couldnt.... and i havent played there since, although randonmly i did email my VIP rep AGAIN today as i still havent been verified or contacted to be told what more i can do.... but as ever no response....

at that to their wheel of fuck all and i do think they should be sin binned to the rogues gallery as they are not playing fair and not follwing the rules which as they have just been fined £700,000 i think it was (MT secure) is abit dumb


Hello and good day Sasukdcf,

I'm sorry to hear that your case hasn't been resolved yet.

Someone will be in contact with you to try and help you finish the verification and SOW process.

I hope that it goes well and I wish you a great rest of your week.

Best regards,
Sebastian
Rizk.com
 
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