Rizk casino allowed to deposit without documents

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
Go completely overboard with the whole AML thing, noseying into the average player's bank statements yet manage to balls up a basic and fundamental KYC check. Christ :laugh:
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
It's all in black and white, No ambiguity...

"from Tuesday 7May, if an operator has not yet verified the name, address and date of birth of any customer, they will need to have completed verification before allowing that customer to gamble. Operators will therefore need to prevent any unverified customer from gambling until they have gone through the verification process."


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colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
Also

Identity verification We will introduce a new licence condition that requires remote licensees to:
• verify, as a minimum, the name, address and date of birth of a customer before allowing them to gamble
ask for any additional verification information promptly
inform customers, before they can deposit funds, of the types of identity documents or other information that might be required, the circumstances in which the information might be required, and how it should be supplied to the licensee
• take reasonable steps to ensure that information on their customers’ identities remains accurate.

I think the bolded comments quite possibly apply here

They should have a new tagline:
GIG - thinking they are above the law since time began.

:D
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
then got this

Account Verification

Hello Ellie Rose,

We are writing to inform you of our obligation to verify all UK registered users within 72 hours of account registration.

At this point we kindly ask you to provide us with a clear copy of your national identity card or passport for verification. Your documents can be uploaded directly through the website under "Menu" - “My Account” - “Identification” or e-mailed to [email protected]. If you choose to submit your documents via e-mail we request that the document is less than 5MB and is in one of the following formats: .jpg, .tif, .bmp or .pdf.

Please note that should we not receive these documents 72 hours from registering, your account will be temporarily blocked in line with UK Gambling Commission regulation.

Should you have any queries on this matter please do let us know.


Kind regards,
Rizk Verifications Team



So again proving they have ignored the changes.
 

chuchu59

gambling addict
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CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I know there are rules but personally I dont mind if they do not request for documents when I start depositing because I am very eager to play. We need to be wary of casinos that abnormal verification requests eg. a selfie of you holding your ID card or insisting on a passport by saying your id card is not proof of residence.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I know there are rules but personally I dont mind if they do not request for documents when I start depositing because I am very eager to play. We need to be wary of casinos that abnormal verification requests eg. a selfie of you holding your ID card or insisting on a passport by saying your id card is not proof of residence.
on the holding it, I do see the merit in that one; I've seen lots of ID uploads that look like a 2 dimensional object readily made or altered in something as basic as paint..if the demand is to hold it beside you grinning, in front of your house number, then ya, what's the point as they likely can't read the id details anyway
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
Its the same idea as if you were traveling from the UK to Malta, imagine going through all the check points with just your ticket for the plane, now you would expect to have your passport checked before going on a plane, I can't imagine getting through without a ticket or passport flying to Malta then on the return asking you for a passport only once your back at customs.
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
It doesn't matter a squat what casino you play at, there own terms and conditions mean nothing in the long run, if your allowing players from the UK into your site then the only rules that matter are the UKGC ones they over ride every little rule that casino has. If you think or can prove they are not abiding by those rules report them at first chance. Simple as that. And each country will have there own set of rules for players in that country.
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Just a quick update, account verified for the second time (email appeared in the small hours of the morning)
Still concerning me is this phrase.

"The UKGC updates do not come in use immediately unfortunately, which is why we have requested them now."

Not sure about that, maybe the rep could elaborate.
Oh I forgot there does not seem to be one.

Maybe the senior staff here should address the issues of reps going missing not answering members concerns etc.
 

Sebastian - Rizk

Dormant account
Joined
Nov 5, 2018
Location
Malta
Good evening,

We utilize partial verification based on age and ID that is required by the UKGC within 72 hours after the first deposit. At Rizk this is done electronically via a system called Aristotle that is approved by the UKGC. After a user reaches a certain amount of deposits and/or withdrawals, we require full verification (ID, proof of address, used payment methods) in line with the regulations set out by the UKGC.

Only in cases where the automated Aristotle verification would not find a match, the account would be restricted directly and we would require an ID and a proof of address right away.
Hopefully this answers your questions, please feel free to reach out to us in live chat for a faster help or shoot me your questions here, we are happy to help anyways.

- Sebastian
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Good evening,

We utilize partial verification based on age and ID that is required by the UKGC within 72 hours after the first deposit. At Rizk this is done electronically via a system called Aristotle that is approved by the UKGC. After a user reaches a certain amount of deposits and/or withdrawals, we require full verification (ID, proof of address, used payment methods) in line with the regulations set out by the UKGC.

Only in cases where the automated Aristotle verification would not find a match, the account would be restricted directly and we would require an ID and a proof of address right away.
Hopefully this answers your questions, please feel free to reach out to us in live chat for a faster help or shoot me your questions here, we are happy to help anyways.

- Sebastian

Is that you 6th of May????

Mate, it's the 21st of May, where has your group been. See attached new rules in the UK. 72 hours has gone. You must FULLY verify a player prior to any deposit. See attached.

The UKGC doesn't approve anything. Aristotle is a tool for you to abide by your LCCP but it doesn't check Date of Birth and Full names. It checks surname and voters role.
 

Attachments

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brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
We utilize partial verification based on age and ID that is required by the UKGC within 72 hours after the first deposit.

Those are the OLD rules

The NEW rules are....

From Tuesday 7 May, if an operator has not yet verified the name, address and date of birth of any customer, they will need to have completed verification before allowing that customer to gamble. Operators will therefore need to prevent any unverified customer from gambling until they have gone through the verification process.
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Those are the OLD rules

The NEW rules are....

From Tuesday 7 May, if an operator has not yet verified the name, address and date of birth of any customer, they will need to have completed verification before allowing that customer to gamble. Operators will therefore need to prevent any unverified customer from gambling until they have gone through the verification process.

Not sure why we are sitting on a casino forum explaining to a casino operator that new LCCP rules have been in place for 2 weeks. Worrying is putting it mildly
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Those are the OLD rules

The NEW rules are....

From Tuesday 7 May, if an operator has not yet verified the name, address and date of birth of any customer, they will need to have completed verification before allowing that customer to gamble. Operators will therefore need to prevent any unverified customer from gambling until they have gone through the verification process.

Very pleased to know somebody knows the legalities, this man should be working in the legal department.
 

Sebastian - Rizk

Dormant account
Joined
Nov 5, 2018
Location
Malta
Okay so I might be wrong on this, and if so - I admit my mistake and i'm sorry. I currently work more on the affiliate side so my knowledge of UKGC regulations is not so sharp anymore, but I'll talk with the correct colleagues first thing in the morning and come back to you with clear and correct answers this time.

- Sebastian
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Yes.
Unless issues likes this aThe UKGC updates do not come in use immediately unfortunately, which is why we have requested them now.re brought forward how would the average person would know anything about rules / regulations etc.
Still baffles me The UKGC updates do not come in use immediately unfortunately, which is why we have requested them now.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Okay so I might be wrong on this, and if so - I admit my mistake and i'm sorry. I currently work more on the affiliate side so my knowledge of UKGC regulations is not so sharp anymore, but I'll talk with the correct colleagues first thing in the morning and come back to you with clear and correct answers this time.

- Sebastian

Some bedtime reading for you....;)
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*section 17
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Okay so I might be wrong on this, and if so - I admit my mistake and i'm sorry. I currently work more on the affiliate side so my knowledge of UKGC regulations is not so sharp anymore, but I'll talk with the correct colleagues first thing in the morning and come back to you with clear and correct answers this time.

- Sebastian

Good idea Sebastian and at least you have explained yourself here. Still concerned that the player is being asked for docs 5 or 6 deposits in when withdrawing as well. Line 2 on the attachment I put up earlier states that you cannot do this. So looks like a couple of breaches....
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
Okay so I might be wrong on this, and if so - I admit my mistake and i'm sorry. I currently work more on the affiliate side so my knowledge of UKGC regulations is not so sharp anymore, but I'll talk with the correct colleagues first thing in the morning and come back to you with clear and correct answers this time.

- Sebastian

With respect, and I totally understand why you might have not been informed of the new rules, not working on the customer facing end, why exactly are your support staff giving that exact same story when it is completely wrong?

Why do your T&C's state this

5.7 In the case of GB players, we are also required to prevent any withdrawals until such time as your identity has been verified.

when the UKGC quite clearly states that not to be the case?

Operators should also remember that they cannot confiscate a customer’s funds on the basis that they have not provided ID in time for Tuesday 7 May. Last year the
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established that consumers are legally entitled to money which they have deposited in their account, to winnings made with money they have deposited and gambled, and winnings made from a bonus where the relevant conditions have been met (subject to AML or other regulatory requirements).


 

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