Rizk casino allowed to deposit without documents

xexe

Experienced Member
Joined
Dec 16, 2018
Location
Sweden
In my opinion there's no excuse for KYC checks not being all electronically done in this day and age. There should be no need whatsoever for physical uploads, except for certain instances where age etc can not be verified. It would save a hell of a lot of faffing about for the end user.

At many UK sites they'll electronically verify you on sign up and you'll get a 'account verified' notification.

It's like card withdrawals. They should be processed and in your account same day. It's 2019 and yet we're still relying on an antiquated BACS refund method.
I've said this before, but we already have this in Sweden. Since 1st of January, you can only log into gambling sites using electronic ID, and the verification process has been completely abolished ever since.
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
Wonder if its time for the higher up peeps to have a relook at the accreditation, can you provide screen shots of the live chat? As this is a breach, and also against the UKGC rules. They could and should be fined.
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Yes, Ive got the chat transcripts.
This new ruling by the UKGC is not being administered here by the looks of it, as I stated I was auto verified and allowed to deposit.
I requested a withdrawal and was told I needed to verify as you can see in the previous posts.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Yes, Ive got the chat transcripts.
This new ruling by the UKGC is not being administered here by the looks of it, as I stated I was auto verified and allowed to deposit.
I requested a withdrawal and was told I needed to verify as you can see in the previous posts.

In that case you weren't properly "auto-verified" and shouldn't have been able to deposit if they are now asking for the identity docs for a withdrawal.

So, that's Rizk, K8 Bet and 4 others so far that I am aware of who have decided that rules don't apply to them. The stupidity of it is that they have essentially given players licence to lose anything at all in the knowledge that they can pull the breach up and get their deposits back. Suicidal stuff.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
In that case you weren't properly "auto-verified" and shouldn't have been able to deposit if they are now asking for the identity docs for a withdrawal.

So, that's Rizk, K8 Bet and 4 others so far that I am aware of who have decided that rules don't apply to them. The stupidity of it is that they have essentially given players licence to lose anything at all in the knowledge that they can pull the breach up and get their deposits back. Suicidal stuff.

And if Rizk aren't compliant then you can pretty much guarantee Guts won't be, and most likely the other sites under the GIG/MTST license.
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Dont exactly know what path to go down here.
You can see from all the previous posts what the situation is.
If the rep is not wiiling to give some input is there another rep on here who can supply some logic?
Br
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Dont exactly know what path to go down here.
You can see from all the previous posts what the situation is.
If the rep is not wiiling to give some input is there another rep on here who can supply some logic?
Br

What is the outcome you are expecting? I'm not entirely sure what you are expecting to happen.
Me, I would report them to the UKGC and hope they get a fine.

Just re-read the chat transcript

Matilda (16:25:06): We do not need documents when players deposit as the funds are coming to us, however when we sent funds out we want to know that the owner of the same account that was used to deposit gets them

Ignoring the fact she is completely wrong, surely that would be confirmed by it going back to the same card/account the deposit was from?
So GIG are happy to take take take but when its time to give, its a big F U
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
One of 4 possible scenarios here.

1. Their staff are not properly trained in the UK rule changes
2. They have grossly misunderstood the rules
3. They are just delaying the withdrawal
4. They just don't give a fuck
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Im not expecting any outcome yet as I was not quite sure about the rulings etc.
These were paypal deposits.
I am waiting for Rizk to approve the documents now, even though Ive already been verified.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Go completely overboard with the whole AML thing, noseying into the average player's bank statements yet manage to balls up a basic and fundamental KYC check. Christ :laugh:
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
It's all in black and white, No ambiguity...

"from Tuesday 7May, if an operator has not yet verified the name, address and date of birth of any customer, they will need to have completed verification before allowing that customer to gamble. Operators will therefore need to prevent any unverified customer from gambling until they have gone through the verification process."


You do not have permission to view link Log in or register now.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Also

Identity verification We will introduce a new licence condition that requires remote licensees to:
• verify, as a minimum, the name, address and date of birth of a customer before allowing them to gamble
ask for any additional verification information promptly
inform customers, before they can deposit funds, of the types of identity documents or other information that might be required, the circumstances in which the information might be required, and how it should be supplied to the licensee
• take reasonable steps to ensure that information on their customers’ identities remains accurate.

I think the bolded comments quite possibly apply here

They should have a new tagline:
GIG - thinking they are above the law since time began.

:D
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Just to balance the scales a little, I just signed up my 5 year old and the account was blocked in seconds

rizk.png
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
then got this

Account Verification

Hello Ellie Rose,

We are writing to inform you of our obligation to verify all UK registered users within 72 hours of account registration.

At this point we kindly ask you to provide us with a clear copy of your national identity card or passport for verification. Your documents can be uploaded directly through the website under "Menu" - “My Account” - “Identification” or e-mailed to [email protected]. If you choose to submit your documents via e-mail we request that the document is less than 5MB and is in one of the following formats: .jpg, .tif, .bmp or .pdf.

Please note that should we not receive these documents 72 hours from registering, your account will be temporarily blocked in line with UK Gambling Commission regulation.

Should you have any queries on this matter please do let us know.


Kind regards,
Rizk Verifications Team



So again proving they have ignored the changes.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I know there are rules but personally I dont mind if they do not request for documents when I start depositing because I am very eager to play. We need to be wary of casinos that abnormal verification requests eg. a selfie of you holding your ID card or insisting on a passport by saying your id card is not proof of residence.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I know there are rules but personally I dont mind if they do not request for documents when I start depositing because I am very eager to play. We need to be wary of casinos that abnormal verification requests eg. a selfie of you holding your ID card or insisting on a passport by saying your id card is not proof of residence.
on the holding it, I do see the merit in that one; I've seen lots of ID uploads that look like a 2 dimensional object readily made or altered in something as basic as paint..if the demand is to hold it beside you grinning, in front of your house number, then ya, what's the point as they likely can't read the id details anyway
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
Its the same idea as if you were traveling from the UK to Malta, imagine going through all the check points with just your ticket for the plane, now you would expect to have your passport checked before going on a plane, I can't imagine getting through without a ticket or passport flying to Malta then on the return asking you for a passport only once your back at customs.
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
It doesn't matter a squat what casino you play at, there own terms and conditions mean nothing in the long run, if your allowing players from the UK into your site then the only rules that matter are the UKGC ones they over ride every little rule that casino has. If you think or can prove they are not abiding by those rules report them at first chance. Simple as that. And each country will have there own set of rules for players in that country.
 
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