Rizk - 24hr pending guideline - The New Norm

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
No GBP funds in their Ecopayz account maybe because it is not often used by UK players? And their financial team works Mo-Fr, so nobody to top it up.

Happened at Trada with CAD withdrawals to Ecopayz.

Always raised an eyebrow with me when Trada gave that reason (or excuse); I mean come on...iv just transferred a withdrawal last night to my Savings account and it took two seconds:p
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
No GBP funds in their Ecopayz account maybe because it is not often used by UK players? And their financial team works Mo-Fr, so nobody to top it up.

Happened at Trada with CAD withdrawals to Ecopayz.

It's like, under £220. Surely an operation such as Rizk wouldn't struggle to find those sorts of funds for a specific withdrawal method?

Sebastian didn't say anything here about EcoPayz being slower than other methods....

All that said, I have just been paid in the last couple of hours, so we're talking around 38 hours to get paid on this occasion. (Last time was 43 hours.)

On balance I'd say I'll probably put up with it, Rizk run all the highest RTP maths models on all games, which is really important to me, plus the site itself is fast, slick, and I haven't had any issues with it.

1584189201470.png
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
It's like, under £220. Surely an operation such as Rizk wouldn't struggle to find those sorts of funds for a specific withdrawal method?

Sebastian didn't say anything here about EcoPayz being slower than other methods....

All that said, I have just been paid in the last couple of hours, so we're talking around 38 hours to get paid on this occasion. (Last time was 43 hours.)

On balance I'd say I'll probably put up with it, Rizk run all the highest RTP maths models on all games, which is really important to me, plus the site itself is fast, slick, and I haven't had any issues with it.

View attachment 125128

You would be surprised mate. :D
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Well here we go again I made a withdraw 600$ sat 14th of March, at 17:30 eastern time. It's now 5:30 am mon the 16th of March, STILL FUCKING PENDING like I dont get it iam fully verified, I never seem to have a easy withdraw at risk. contact support via email same spiel, contact live chat oh Dave we are so sorry having this problem are payments team is working on it. That was 9pm last night now Monday still pending its locked at least. Point is was that not February sebastian said issues with withdrawals. This is March how come never issues with deposit. On top of all this that 600$ withdraw when ever I get it will appear in my bank account at 560$ 40$ in bankwire fees. INPAY there provider charge 22$ in fees. My bank 17.50$. Yet you can deposit via etransfer but still big casino like risk still bank wire. If just do bank transfer through cididal no fees.
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
Very close to 48 hours for this withdrawal now..... Still pending, still reversible....

I'm not even complaining as such, I'm used to it now, and I think it's worth the trade-off as Rizk run the highest RTP maths models on every single game across their entire portfolio, and that's a big plus in my book.

So when I make a withdrawal from Rizk now I basically just factor in it taking two days to be processed.

If they start to drop the RTPs though, that'll be that.

1585849707639.png
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
Ha! You couldn't make it up, I literally just got the email telling me I need to verify my account. How amusing.

So they keep a withdrawal pending and reversible for two days, and then send out the email telling me I need to verify my account.

Can I still reverse that pending withdrawal and gamble it all back though? You bet your ass I can.

I'll keep you all updated in this thread....... :)

1585849954057.png
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Ha! You couldn't make it up, I literally just got the email telling me I need to verify my account. How amusing.

So they keep a withdrawal pending and reversible for two days, and then send out the email telling me I need to verify my account.

Can I still reverse that pending withdrawal and gamble it all back though? You bet your ass I can.

I'll keep you all updated in this thread....... :)

View attachment 126956
How nice of them in times when like these winnings are more important than normal, know you won’t reverse it mate.
Get your cash and run run like you have never ran to the hills before.
After closing your acc.
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
Well I've just uploaded the docs, let's see how long it takes them to accept or reject them......
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Very close to 48 hours for this withdrawal now..... Still pending, still reversible....

I'm not even complaining as such, I'm used to it now, and I think it's worth the trade-off as Rizk run the highest RTP maths models on every single game across their entire portfolio, and that's a big plus in my book.

So when I make a withdrawal from Rizk now I basically just factor in it taking two days to be processed.

If they start to drop the RTPs though, that'll be that.

View attachment 126954


Why don’t you lock your withdrawal.

When you say it’s reversible it implies there’s nothing you can do about it.

I’m not a fan of rizk.
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
I'm not even remotely concerned about reversing the withdrawal. Never have, never will.

I like to leave it there in the reversible state as an indicator of how shady all this shit gets.
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
I'm not even remotely concerned about reversing the withdrawal. Never have, never will.

I like to leave it there in the reversible state as an indicator of how shady all this shit gets.
I never reverse either, unless i take a piece out of a withdrawal instead of making a deposit.
I still lock the withdrawal whenever possible, because even tho they say it does not matter for how quick they get handled, i kind of think locked withdrawals get handled before reversible ones.
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Sorry to hear that. But since they changed over. Under 24hrs bank transfer. Used be 44$ bank fee. Mine and their provider INPAY. Now it is world pay, no fees and fast. Yesterday got same thing about information. But iam Canadian all they ask was what do you do for a living, and income. Iam retired. And told how much income. Ty they said. I was allready verified. But sorry about your problem. Used to be the same for me.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
I'm not even remotely concerned about reversing the withdrawal. Never have, never will.

I like to leave it there in the reversible state as an indicator of how shady all this shit gets.

It’s no indicator at all. Sorry.

it’s not as shady as you are portraying it cuz you do have the option to lock it.

Again I’m not a fan of rizk

...and for people who have just come onto the forum might think all withdrawals at rizk are reversible when they’re not not cuz all you have to do is lock it and becomes irreversible.

The legitimate complaint is the amount of time for the withdrawal. That I agree with you.
 
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ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
What I think is shady is sitting on a withdrawal for two days and then asking for account verification.

They've now had my docs for nearly 24 hours and they're all still sat at 'processing', the withdrawal is still pending and reversible.

So we're coming up to 72 hours now, and going into the weekend, so it'll probably be next week before anything happens.

If they need to verify my account, why can I still cancel the withdrawal and gamble the money back?

1585929309543.png
 

goatwack

We call him....Humperdoo
CAG
Joined
Aug 29, 2012
Location
Londonia
Popular underhand tactic that some casinos seem to employ.

Players' funds should be frozen until any verification is complete. Dragging your heels in the hope players reverse is one thing, as pending withdrawals are still all the rage with some outfits.

Yet nefarious verification stalling tactics, whilst funds are still accessible, is just pitiful. No doubt the player could also deposit with reckless abandon as this 'processing' is being done.

The Lock feature is *good* but these things should run organically without punters having to do lock their withdrawal. Nor should a casino be allowed to pull underhand delays inside a delay, it's like a gimped version of Inception.

Wouldn't it be great if the UKGC were to clamp down on these outrageous casino tricks? Yet you can bet your bottom dollar many, many hapless players are going to succumb to reversing their 'winnings' before a single document's even been looked at :cool:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
@ChopleyIOM I haven't read this whole thread - but were you able to request that your winnings be locked during this check? In my opinion, any casino that is requesting verification data needs to lock withdrawals during this period to avoid players from saying fuck it.

Looking at their review and our Meister Minion data - the payouts are relatively quick. Btw - since you are a Ueber Meister member - you have access to the MM section and can provide ratings, player comments, and payout figures that are included in these reviews.

Same with you Goatwack. :D
 

goatwack

We call him....Humperdoo
CAG
Joined
Aug 29, 2012
Location
Londonia
@ChopleyIOM I haven't read this whole thread - but were you able to request that your winnings be locked during this check? In my opinion, any casino that is requesting verification data needs to lock withdrawals during this period to avoid players from saying fuck it.

Looking at their review and our Meister Minion data - the payouts are relatively quick. Btw - since you are a Ueber Meister member - you have access to the MM section and can provide ratings, player comments, and payout figures that are included in these reviews.

Same with you Goatwack. :D
I prefer to slate them here. Easier to navigate :eek:
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
@ChopleyIOM I haven't read this whole thread - but were you able to request that your winnings be locked during this check? In my opinion, any casino that is requesting verification data needs to lock withdrawals during this period to avoid players from saying fuck it.

Looking at their review and our Meister Minion data - the payouts are relatively quick. Btw - since you are a Ueber Meister member - you have access to the MM section and can provide ratings, player comments, and payout figures that are included in these reviews.

Same with you Goatwack. :D

Hi Bryan thanks for the comment :)

Yes I can lock the withdrawal which is fine, but that's not really the issue for me as I never reverse anyway.

I'd actually accepted that Rizk were slow on payouts, (certainly to EcoPayz), which is why I was OK to keep playing there.

However the sting in the tail on this one is sitting on the withdrawal for 48 hours, and THEN asking for account verification, and THEN sitting on the docs for another 24 hours, so I suspect nothing will get done today now, and then doubtless the account verification people don't work at weekends.....

Anyway it's done them out of a deposit this evening, I'm too bloody minded to reverse even though I'm playing again this evening, and I don't want to encourage their behaviour, so I'll just camp it out at Rizk and in the meantime I've deposited at Sky Vegas to play this evening.

It makes a mockery of 'we need to verify your account' though, either they need to verify or they don't, if they do then the funds should be locked by them, and not left as reversible by me to play back.
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
Got bored waiting so opened a live chat session, and they processed the documents and withdrawal during the chat.

Go figure......

I did ask why it was taking so long, you can see the explanation below.

Anyway, I'm verified and I've been paid.

-------------------


08:51
name: Alex XXXXXXXXX
email: XXXXXXXXXXXXXXXXX
Date of Birth (ddmmyy): XXXXXX
Address: XXXXXXXXXXXXXXXXX
System

08:51
Hey, thanks for contacting Rizk. One of our customer support agents will be with you shortly...
Mark
08:51
Hi Alex!
How can I help you today?
08:36
Hi there I've had a withdrawal pending for days and I've had my verification documents sat at 'Processing' for over 36 hours, can you advise when these will be progressed please?
Mark
08:52
I am sorry to hear that Alex, let me check one moment please
08:37
The withdrawal has been pending since 31st March.
After two days I was asked to verify my account, I submitted by docs immediately but nothing has been done with them yet.
Mark
08:56
What is the connected e-mail to your account please? Thanks
08:41
XXXXXXXXXXXXXXXX
Mark
08:57
Thanks checking your documents right now
One moment
08:42
OK thanks :)
A couple of them are scans but then I noticed you don't accept scans so I did them again as photos.
Mark
08:58
Thanks one sec :)
09:02
Sorry it takes a while, one moment
09:06
Your documents and withdrawal has now been approved :) Thanks for your patience and congrats to your winnings Matthew :)
08:52
That's great thanks :) Why was it taking so long?
Mark
09:08
No problem Alex :) Sorry for your waiting, at the moment we have increased contacts a bit so the handling time has been a bit above the average. But from now on we do not need further documents :)
Is there anything else I can help you with? I would highly appreciate if you would like to rate my work here today when the chat is closed. Thank you!
08:53
OK thanks very much, I'll give you a high rating for service :)
 

GunarsB

Newbie member
Joined
Jan 4, 2020
Location
Rīga
I've recently registered myself at Rizk as I saw all the good words about it here. Registering was quick, depositing, too. Then after 2 days out of nowhere my account was blocked along with some balance. As I couldn't log in, I've contacted live chat to find out, what happened. They explained that I need to verify my account by sending some docs to a dedicated email, which I did. 2.5 days later my account was verified and ready to use again.
Don't have any experience about withrawals yet though.
Even if all went good, I still think that verification request should be made within the registration, before any deposits are made.
 

CasinoNinja

Non-Gambler
Joined
Apr 27, 2017
Location
UK
Well, seems like their 24 hour policy is indeed up to no good.

It's over 30 hours now, and still not processed my withdraws. Asking CS serveral times and all they say is "It's been escalted to the relevant department" and "we have not heard from them". I mean, do they not talk to each other? Can't they just phone them or at least ask for an estimate.

Also given no reason at all for why it's a delay. This is so frustrating when you are used to them paying within minutes..

Shame they don't have an rep here anymore apparently..
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
Sorry about your issues, but me I had many issues with risk huge bankwire fees, 4 days waiting, stopped playing there, now iam Canadian could not be better there. They switched payout provider to worldpay, 24hrs or less in my bank account, and no bank fees. If I ask support question response in an hour. For me great place to play now, videoslots, risk, only 2 I play at. They pay fast and no bullshit, I don't care about the rtps at vs ,of you going to win you win.✌
 
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