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Riviera Gold Casino does NOT pay winnings

Discussion in 'Online Casino and Poker Complaints - old section' started by bantao, Oct 3, 2003.

  1. bantao

    bantao Dormant account

    Hello,

    Just want to give a warning to everybody. The RiverGold Casino (You must register/login in order to see the link.) is also listed on this website in the evil section, but just want to confirm it ;)

    I have deposit USD50.00 and received a bonus of USD100. After wagering the mininum wager requirement I made a withdrawl and was identified as advantage player.
    The River Gold Casino tried to avoid the payment by asking me for several documents and some form I have to filout, but when that job was done they told me I will not get my money.

    Ciao
    Stefan
     
  2. lanidar

    lanidar Dormant account

    bantao

    I know this may not be of any consolation to you but, the same EXACT thing happened to me.
    :flamemad:
    I have tried and tried with phone calls for an explaination.
    They are CHEATS and LIARS!!!
    Don't waste your time trying to reason with them.
    You did NOTHING WRONG!
     
  3. lanidar

    lanidar Dormant account

    BANTAO

    I just found this posting that I placed in You must register/login in order to see the link.
    I made this posting early May of this year.
    I have a good friend at "WINNERS" and he couldn't help me.
    Riviera Gold is part of the same group I mention below.
    So, once again, you are not alone here.
    AND...there is NOTHING that can be done about it.

    READ THIS:

    I have emailed many newsletters with no response to my question and those who have replied have not helped with my problem. Maybe you can help me.
    I played in Golden Comps Casino and Five Roses Casino. I deposited $100 in each. My total cashout is $402.50.
    When I asked when I would be paid, they refunded both the deposits and said I was an "Advantage Player". They even told me that I met the wagering requirements. What I do not understand is what that term means.
    I know I did everything by the book. Why don''t they want to pay me?
    Can you explain to me in plain laymens terms what this is all about?
    The casinos just keep repeating, see "the terms and conditions".
    Below you will see exactly what it says in their terms and conditions.
    I copied it for you to read

    13. Should we suspect your play to reflect "Advantage Player
    Tendencies", your account may be closed and any winnings and promotional funds
    will be void. Advantage Playing is defined as minimum wagers to the
    minimum wagering requirements with a subsequent withdrawal request.


    THANKS,
    JOHN
     
  4. bantao

    bantao Dormant account

    Hi Lanidar,

    Thanks for your posting. I know I just got rid off that money and that River Golds explanation is just weird shit not worth a comment.

    But I just want to let others know how what happened, so no one goes to River Gold anymore and get the same problems.

    Ciao
    Stefan
     
  5. lanidar

    lanidar Dormant account

    ALL I WANT TO KNOW IS IF THEY ARE GOING TO CONTINUE WITH THEIR "ADVANTAGE PLAYER" BULL!!


    Dear Valued Player,

    Thank you for your play. We would like to take this opportunity to inform you of a front-end name change to our family of five casinos which will be taking place over the next several days.

    Our front-end name changes will be the following:

    Riviera Gold Casino will newly open as Royal Circus Casino You must register/login in order to see the link.

    Five Roses Casino will newly open as American Grand Casino You must register/login in order to see the link.

    Golden Comps Casino will newly open as Golden Nile Casino You must register/login in order to see the link.

    OnLuck Casino will newly open as Lucky Coin Casino You must register/login in order to see the link.

    Fortune Towers Casino will newly open as Lucky Pyramid Casino You must register/login in order to see the link.

    All account information, player and account history, Pending Comps and Manager Credits will remain the same.

    In addition, all other aspects of our relationship, from our industry leading RealTimeGaming Casino software, to our continued award winning Customer Support and generous Comp Programs will also remain the same.

    Thank you for your patience, and should you have any questions please do not hesitate to contact one of our dedicated Support Members 24/7 via email, Live Help, or via one of our Toll Free or direct telephone numbers located below.

    We look forward to serving all your gaming needs.

    Thank you,

    The Management

    Royal Circus Casino

    Contact Information:

    Customer Support: This email is not visible to you.

    Accounting: This email is not visible to you.

    Management: This email is not visible to you.

    Live Help, click here

    Toll Free from the U.S.: 1-866-266-6152

    Toll Free from Canada: 1-866-679-0874

    World: +506-222-6797
     
  6. cipher

    cipher Banned member - being a jerk

    I recieved the same advisory email this morning and was going to post it as well. I only hope players will read and heed. Have a good one.

    Cipher
     
  7. lanidar

    lanidar Dormant account

    Do they really think that they can fool people by changing names? :confused:

    PLAYERS...BE SURE TO READ THE T&C IN THESE CASINOS!! :D
     
  8. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    This is why everyone should have "Casinomeister Warnings" checked in their email notifications setting. Admin posted this during the weekend:
    <hr size=0>quote:<p>Casinomeister's Cautions has been updated to include the name changes for the Onluck Casino Group. Details here:
    http://www.casinomeister.com/rogue/index.html#cautions<hr size=0>​
     
  9. jinnia

    jinnia Dormant account

    lanidar :: Do they really think that they can fool people by changing names?

    I bet they do, that's why they even sent the emails letting people know ... smile
     
  10. jetset

    jetset Ueber Meister CAG

    We've asked this casino group for more detailed comment on this story. We want to know whether there has been an ownership change, if Paul Jurgens remains in charge etc etc as these very significant branding changes to an established group must have been motivated by something more than *refreshing* the image!!
     
  11. jpm

    jpm Dormant account

    I agree jetset, this is quite a radical change too. I'm quite curious to know what precipitated this change.
     
  12. jetset

    jetset Ueber Meister CAG

    Well, 24 hours down the road and still no response from either the casinos or RTG. The latter is not unexpected - they rarely give even the business courtesy of an acknowledgement on emails.
     
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    <hr size=0>quote:<p>The latter is not unexpected - they rarely give even the business courtesy of an acknowledgement on emails.<hr size=0>​
    Overworked and under paid they are.
     

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