Riviera Gold Casino does NOT pay winnings

bantao

Dormant account
Hello,

Just want to give a warning to everybody. The RiverGold Casino (
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) is also listed on this website in the evil section, but just want to confirm it ;)

I have deposit USD50.00 and received a bonus of USD100. After wagering the mininum wager requirement I made a withdrawl and was identified as advantage player.
The River Gold Casino tried to avoid the payment by asking me for several documents and some form I have to filout, but when that job was done they told me I will not get my money.

Ciao
Stefan
 

lanidar

Dormant account
bantao

I know this may not be of any consolation to you but, the same EXACT thing happened to me.
:flamemad:
I have tried and tried with phone calls for an explaination.
They are CHEATS and LIARS!!!
Don't waste your time trying to reason with them.
You did NOTHING WRONG!
 

lanidar

Dormant account
BANTAO

I just found this posting that I placed in
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I made this posting early May of this year.
I have a good friend at "WINNERS" and he couldn't help me.
Riviera Gold is part of the same group I mention below.
So, once again, you are not alone here.
AND...there is NOTHING that can be done about it.

READ THIS:

I have emailed many newsletters with no response to my question and those who have replied have not helped with my problem. Maybe you can help me.
I played in Golden Comps Casino and Five Roses Casino. I deposited $100 in each. My total cashout is $402.50.
When I asked when I would be paid, they refunded both the deposits and said I was an "Advantage Player". They even told me that I met the wagering requirements. What I do not understand is what that term means.
I know I did everything by the book. Why don''t they want to pay me?
Can you explain to me in plain laymens terms what this is all about?
The casinos just keep repeating, see "the terms and conditions".
Below you will see exactly what it says in their terms and conditions.
I copied it for you to read

13. Should we suspect your play to reflect "Advantage Player
Tendencies", your account may be closed and any winnings and promotional funds
will be void. Advantage Playing is defined as minimum wagers to the
minimum wagering requirements with a subsequent withdrawal request.


THANKS,
JOHN
 

bantao

Dormant account
Hi Lanidar,

Thanks for your posting. I know I just got rid off that money and that River Golds explanation is just weird shit not worth a comment.

But I just want to let others know how what happened, so no one goes to River Gold anymore and get the same problems.

Ciao
Stefan
 

lanidar

Dormant account
ALL I WANT TO KNOW IS IF THEY ARE GOING TO CONTINUE WITH THEIR "ADVANTAGE PLAYER" BULL!!


Dear Valued Player,

Thank you for your play. We would like to take this opportunity to inform you of a front-end name change to our family of five casinos which will be taking place over the next several days.

Our front-end name changes will be the following:

Riviera Gold Casino will newly open as Royal Circus Casino
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Five Roses Casino will newly open as American Grand Casino
You do not have permission to view link Log in or register now.


Golden Comps Casino will newly open as Golden Nile Casino
You do not have permission to view link Log in or register now.


OnLuck Casino will newly open as Lucky Coin Casino
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Fortune Towers Casino will newly open as Lucky Pyramid Casino
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All account information, player and account history, Pending Comps and Manager Credits will remain the same.

In addition, all other aspects of our relationship, from our industry leading RealTimeGaming Casino software, to our continued award winning Customer Support and generous Comp Programs will also remain the same.

Thank you for your patience, and should you have any questions please do not hesitate to contact one of our dedicated Support Members 24/7 via email, Live Help, or via one of our Toll Free or direct telephone numbers located below.

We look forward to serving all your gaming needs.

Thank you,

The Management

Royal Circus Casino

Contact Information:

Customer Support: support@royalcircuscasino.com

Accounting: cashier@royalcircuscasino.com

Management: admin@royalcircuscasino.com

Live Help, click here

Toll Free from the U.S.: 1-866-266-6152

Toll Free from Canada: 1-866-679-0874

World: +506-222-6797
 

cipher

Banned member - being a jerk
I recieved the same advisory email this morning and was going to post it as well. I only hope players will read and heed. Have a good one.

Cipher
 

lanidar

Dormant account
Do they really think that they can fool people by changing names? :confused:

PLAYERS...BE SURE TO READ THE T&C IN THESE CASINOS!! :D
 

Casinomeister

Forum Cheermeister
Staff member
This is why everyone should have "Casinomeister Warnings" checked in their email notifications setting. Admin posted this during the weekend:
<hr size=0>quote:<p>Casinomeister's Cautions has been updated to include the name changes for the Onluck Casino Group. Details here:
http://www.casinomeister.com/rogue/index.html#cautions<hr size=0>​
 

jinnia

Dormant account
lanidar :: Do they really think that they can fool people by changing names?

I bet they do, that's why they even sent the emails letting people know ... smile
 

jetset

RIP Brian
CAG
We've asked this casino group for more detailed comment on this story. We want to know whether there has been an ownership change, if Paul Jurgens remains in charge etc etc as these very significant branding changes to an established group must have been motivated by something more than *refreshing* the image!!
 

jpm

Dormant account
I agree jetset, this is quite a radical change too. I'm quite curious to know what precipitated this change.
 

jetset

RIP Brian
CAG
Well, 24 hours down the road and still no response from either the casinos or RTG. The latter is not unexpected - they rarely give even the business courtesy of an acknowledgement on emails.
 

Casinomeister

Forum Cheermeister
Staff member
<hr size=0>quote:<p>The latter is not unexpected - they rarely give even the business courtesy of an acknowledgement on emails.<hr size=0>​
Overworked and under paid they are.
 
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