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Riverbelle - Proc Cyber - please help me out guys!

Discussion in 'Online Casino and Poker Complaints - old section' started by dalzilla, Jan 11, 2002.

    Jan 11, 2002
  1. dalzilla

    dalzilla Dormant account

    Occupation:
    Purchasing manager
    Location:
    Known center of universe-Texas!
    I really did not want to post anything regarding this issue because we are talking about chump change here; the vast sum of $120.00 which I have been waiting to show up in my paypal account since the week of December 17th. But, now I'm aggravated!!!!!(grrrrrrr). Here is the email I sent off to This email is not visible to you. today January 10th 2002. If someone from Riverbelle PR is reading this, I would sure appreciate a response.
    *************************************************
    On December 17th, 2001, I received an e-mail confirming that $120 would be
    posted to my paypal account in 48-72 hours.
    I waited until the end of that week and checked and it was not there.
    I contacted Customer Service via e-mail and was told that it had been "sent
    to operations for investigation" and I was asked to wait again.
    I waited again, (not in there) contacted Customer Service and was told that my query had
    been "sent to operations for investigation" and was asked to wait until
    after the New Year to contact you all again.
    I checked today, January 10th and it is not there.
    It is now January 10th, 2002 and this money still has not been credited to my account.
    I have heard nothing from operations
    I have been very patient.
    I have all my e-mail correspondence
    I would really like to have this $120 in Paypal
    Here is my information again:
    Note: for the purposes of this post I sure am not going to put all my personal information here.

    <, <, Name: XXXXXXXX
    <, <, Account #: XXXXXXXXX
    <, <, Cashout amount: $202
    <, <, $ received: $ 82 (check received and thank you)
    <, <, $ missing: $120.00 (Paypal)
     
  2. Jan 16, 2002
  3. dalzilla

    dalzilla Dormant account

    Occupation:
    Purchasing manager
    Location:
    Known center of universe-Texas!
    Update: Jerry Garner (CasinoNow aka gamingbroadcast.com) is working with me on this issue. He gallantly volunteered to help via my post on Winneronline. I will update this when more information is available.
     
  4. Jan 16, 2002
  5. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Hey Dalzilla,

    I hope this works out well for you.
    Jerry is a "Good Guy".

    Since you already are aware of my
    thoughts about Proccyber, hopefully
    you will limit your future dealings
    to casino's that utilize an e-cash
    processor that can actually "process"
    a transaction in a professional manner. :rolleyes:
     
  6. Jan 17, 2002
  7. dalzilla

    dalzilla Dormant account

    Occupation:
    Purchasing manager
    Location:
    Known center of universe-Texas!
    Hi all! As I posted both here and on WinnerOnline, I wanted to make sure that I updated this site as to status of this insted of leaving it as an open item. (Just leave it as a semi-open item.........

    Edited version of WOL post: ...I've been contacted with what appears to be resolution to the issue; Should be getting a check for the MIA $120 and a make-up deposit in Riverbelle. Shall update this site when things are brought to a close.
     
  8. Jan 24, 2002
  9. dalzilla

    dalzilla Dormant account

    Occupation:
    Purchasing manager
    Location:
    Known center of universe-Texas!
    In conclusion, check has been received and all is right with the world.
     
  10. Jan 26, 2002
  11. dave_r

    dave_r Dormant account

    Two weeks ago I played a $10 no purchase promo at one of the Proc Cyber sites. Turned it into approx $100 and cashed out. When I called thier toll free # to inquire about the cashin they were very friendly but totally clueless. Emails at This email is not visible to you. took 3 days to get a response.

    Nevertheless, I filled out the cashout screen on the www.proccyber.com website, and got my check in hand after 10 days (USA). I noticed thier checks are now professionally printed as opposed to the old hand written ones I used to receive. Drawn on Bank of America in Las Vegas.
     
  12. Oct 9, 2002
  13. merri

    merri Guest

    I made the mistake of filling out the form to have my cash-outs put back into my bank account, It has been such a frustrating experience'.I called them and got a nice lady who as much as told me that if I didn't send them all the verification they wanted, I would not get my money. what did you have to do to have them send you a check? also I had another problem with them, I am sure my account was double charged, one withdrawl an hour after the first, I know I didn't make that one, but that is another problem, one that I don't want to tackle until the deposit thing is settled. I did talk to them about it and they said it didn't happen. I really just want to be done with them''''
     
  14. Oct 9, 2002
  15. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Merri,

    If you inquire more than once, or e-mail them
    in regards to the double charge, Proccyber will
    lock all your accounts at every casino they do
    the processing for.

    Then, they will ignore you.

    Proccyber has no clue how to run a processing
    company. And they show no indication of trying
    to learn or improve anything.

    Business as usual, when Proccyber is involved. :mad:
     
  16. Oct 9, 2002
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Merri,

    If you send me specific details (account number, specific problem, etc.), I'll contact Proccyber and have them take care of it.

    Bryan
     
  18. Oct 12, 2002
  19. merri

    merri Guest

    thank you for the replies, today I got an e-mail from a customer service manager with proc-cyber, she is (hopefully truthful) that my claim is being given priorty''' and I should get my winnings promply ( we will see). I will let you know what happens...they are going to wave my driver's license as, I guess it was never good enough''''thank you...thank you....merri
     
  20. Oct 17, 2002
  21. merri

    merri Guest

    :rolleyes: well so much for my priorty treatment....still waiting......
     
  22. Oct 17, 2002
  23. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Merri,

    When you deal with Proccyber, and there is "any"
    type of problem, "priority" means that each
    customer service rep passes it along to another
    rep, until it goes "full circle" around the room.

    Kinda like Musical chairs.

    And each time you speak to one of the reps
    about this, you will have to explain the whole
    thing again, as they won't have a clue as to what
    you're talking about.

    Then you will start getting the old "accounting
    is closed today, as it's a holiday here",
    "the computer system is down", "I will personally
    bring this to the attention of the appropriate
    department", and on and on and on....

    This is Proccybers usual method of operation.

    Proccyber... Incompetent, Clueless, and has been
    that way for 3 years running.

    Proccyber's new "motto".....

    Proccyber... "Striving to reach a higher level
    of mediocrity" :uhoh:
     
  24. Oct 17, 2002
  25. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    EDITED for double post. :eek:

    (Message edited by Mrracetrack on October 17, 2002)
     
  26. Oct 24, 2002
  27. merri

    merri Guest

    finally got the deposit, but what a pain, I wonder if they are telling the truth and the next cash out would be a 'smooth move"...I might not be lucky enough to win again so will never know''''love merri :kiss: thank you all again for all the support''''
     

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