Ok, in brief:
In September I made a withdrawl to card for 79.
Whilst checking my records over a month later, I realised this had never been paid, so I chased it up.
My card had by this time expired, so I replaced it.
I was told a "technical error" had meant my payment had not been processed. Whatever.
Anyway, then I get an email saying I was getting a bank transfer for 74.
Note the missing 5.
I queried this, and in an instant chat was told that bank transfers are charged at 5 a pop, so that's where that was.
However, I had only ever made a card withdrawal, and at NO time was I ever informed over any charges, and at NO time did I request a bank transfer.
They claimed I didn't have a card registered which isn't true. It is there in the banking screen to prove it.
They said they could reissue payment for the full amount.
Then I just got an email explaning why I was charged 5 - which I already knew - and nothing about reissuing the full amount, which is what I had been told.
ISSUES: Well I want my 79 in full really. It was 4 comps plus 75 cold deposit that I decided not to risk in the end.
COMPLAINT? Well, this is an accredited casino. Yes it is only 5, but why are they making such a fuss then? It is perhaps only a fiver, but I don't want to lose 5 quid for no reason, I can do that myself on slots. I was not told about being charged at any point. It is the principle here. I think when they re-issued the payment they decided all on their own to abandon my credit cards and try to charge me for a bank transfer without telling me. Bank transfers are free anyway, so I have no idea why they charge.
WAIT? Is this too soon to post? Well I am sorry if it is. However, this has the feeling of dragging out (2 months and counting) and involving some faff, so I thought if I brought it up here perhaps it could be nipped in the bud. Otherwise I'd probably just post later on anyway.
INVALID? OK if you don't agree with me then please say. But I object to not being paid, having to chase it up myself, then being charged for something I didn't want, agree to, and should never have happened.
EVIDENCE: I have bank statements, emails, screenshots, and transcript logs to back this up.
Thanks!
More on River Belle Casino here.
In September I made a withdrawl to card for 79.
Whilst checking my records over a month later, I realised this had never been paid, so I chased it up.
My card had by this time expired, so I replaced it.
I was told a "technical error" had meant my payment had not been processed. Whatever.
Anyway, then I get an email saying I was getting a bank transfer for 74.
Note the missing 5.
I queried this, and in an instant chat was told that bank transfers are charged at 5 a pop, so that's where that was.
However, I had only ever made a card withdrawal, and at NO time was I ever informed over any charges, and at NO time did I request a bank transfer.
They claimed I didn't have a card registered which isn't true. It is there in the banking screen to prove it.
They said they could reissue payment for the full amount.
Then I just got an email explaning why I was charged 5 - which I already knew - and nothing about reissuing the full amount, which is what I had been told.
ISSUES: Well I want my 79 in full really. It was 4 comps plus 75 cold deposit that I decided not to risk in the end.
COMPLAINT? Well, this is an accredited casino. Yes it is only 5, but why are they making such a fuss then? It is perhaps only a fiver, but I don't want to lose 5 quid for no reason, I can do that myself on slots. I was not told about being charged at any point. It is the principle here. I think when they re-issued the payment they decided all on their own to abandon my credit cards and try to charge me for a bank transfer without telling me. Bank transfers are free anyway, so I have no idea why they charge.
WAIT? Is this too soon to post? Well I am sorry if it is. However, this has the feeling of dragging out (2 months and counting) and involving some faff, so I thought if I brought it up here perhaps it could be nipped in the bud. Otherwise I'd probably just post later on anyway.
INVALID? OK if you don't agree with me then please say. But I object to not being paid, having to chase it up myself, then being charged for something I didn't want, agree to, and should never have happened.
EVIDENCE: I have bank statements, emails, screenshots, and transcript logs to back this up.
Thanks!
More on River Belle Casino here.
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