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River Belle - unacceptable marketing practice

Discussion in 'Casino Complaints - Bonus Issues' started by AussieDave, May 26, 2006.

    May 26, 2006
  1. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Reading thru my emails tonight I spot the subject title " xxxx, a bonus is waiting"

    Clicking on the email there is no bonus, just another poor tasted marketing ploy to get me to deposit. River Belle here's a heads up just for your casino.

    The reason I don't deposit anymore is becuase of this BS. It's also becuase I'm sick of the left hand not talking to the right hand and visa versa. No point sending this to support as it (like everything else) gets lost in the void and I only get more frustrated as a result.

    here is the email -

    ----- Original message -----
    From: "River Belle" <xxxxxxx@rbcmail.com>
    To: This email is not visible to you.
    Date: 26 May 2006 16:52:15 +0200
    Subject: xxxxx, a bonus is waiting.


    Promotional Reference: 8588
    Dear Xxxx,

    We've released another 4 Brand New Games. Try them out
    with your 25 bonus.

    --------------------------------------------------------
    GET 25 credits guaranteed on your next
    deposit of 50 credits
    --------------------------------------------------------
    Promotion Starts: 08H00 on May 26, 2006
    Promotion Ends: 18H00 on May 30, 2006

    1. DEPOSIT 50 casino credits between:
    8AM (EST) on May 26th and
    6PM (EST) May 30th, 2006.

    2. Once your deposit reflects in your casino account
    make sure you claim your 25

    Claim on the homepage of your gaming software to ensure
    your bonus is credited much faster.

    Bonus claims via the link below will be processed within
    72 hours:

    You must register/login in order to see the link.

    (If you cannot click this link, simply copy and paste
    the link into your browser)

    Xxxx, take up this fantastic offer at ANY ONE of the
    Belle Rock Entertainment casinos, where you already have
    an account registered.

    * Terms apply, please see below
    --------------------------------------------------------

    Best wishes,

    Sebastian
    First Mate
    River Belle Online Casino


    ---------------------------------

    In the past I've taken this to PM, but it obvious does no good! Hence the public post.

    Edit - I'm sure eCogra states in words to this affect, that all sealed casinos should deliver responsible, truthful marketing.
     
    Last edited: May 26, 2006
    1 person likes this.
  2. May 26, 2006
  3. Dewberry

    Dewberry Dormant account PABaccred

    Occupation:
    Part retired, part sales
    Location:
    Vancouver Island
    Got the same crappy bonus email and thought there were free credits in my account. After reading it, I pressed the delete button.
     
    1 person likes this.
  4. May 26, 2006
  5. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    same with me. But the good news: They same to have the new games already.
     
  6. May 26, 2006
  7. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    up to now I was a big fan of Belle Rock, but this trick was like something out of the Casino Rewards playbook.
     
    2 people like this.
  8. May 26, 2006
  9. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    quoting the mail from bellerock:

    We've released another 4 Brand New Games. Try them out
    with your 25 bonus.


    Many of us have received this mail today (may 26th). The games , they are talking about, are avalon, twister and so on.
    Its not the new ones !!!


    What a BS!!!
     
  10. May 26, 2006
  11. Dewberry

    Dewberry Dormant account PABaccred

    Occupation:
    Part retired, part sales
    Location:
    Vancouver Island
    Wow, that's even more misleading! Bad, bad, bad :eek: :mad:
     
    1 person likes this.
  12. May 26, 2006
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Ha Ha

    I did not get this, but I DID get a "fantastic package" in the post with a book of "bonus coupons" for my enjoyment.

    What CRAP it was. All that was in the book was information about the 4 casinos and the fact that they had new player bonuses on offer, fine, but why send this to an existing player. I was not eligible for a single one of the offers and in the bin it went.
    Riverbelle is low on my reinstallation priority list, especially as each casino can take 3 to 4 hours to fully install.

    The promotions tend to be crappy lucky draws for $50/50, with often only 20 or so winners!
     
    1 person likes this.
  14. May 29, 2006
  15. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    It seems that they are more interested in new player aquisition that keeping old players who deposit on a regular basis happy!

    The promotions have definately gone to the dog over the past 5 months or so. They don't even bother posting who has won these promo's any more, they used to do that you know on the casino suite welcome page.

    Add to this their pathetic email repsonse times (3 days if your lucky) not to mention CSR's with bad attitude problems and is it any wonder I drop my dosh elsewhere.

    As much as I hold all confidence in BelleRock (their Casino Support guy here), he's only one person out of about 500 in that group. A bit hard for one person to bail a boat with 499 people filling it with water :eek2:
     
  16. Jun 1, 2006
  17. nektar4d

    nektar4d Dormant account

    Occupation:
    sales
    Location:
    European Union
    Perhaps u ask too much from a casino

    I think there are many over-reacting posts here.
    Ok, the title may mislead you somehow about the bonus but still its not a lie. And when u read the email its all clear.

    Well, I am not a regular basis player but still I received this yesterday:
    "Promotion Reference: 8490
    Dear ***,

    Congratulations on winning the May Friendly Wager 5000
    Promotion.
    You wagered a total of 855.22 credits, which earned
    you 1.71044 entries into the Draw. And you WON!

    Your 200 cash credits will be allocated to your
    account ***, when you next log into
    River Belle online Casino. You may withdraw the credits
    as you wish, as there are no wagering requirements
    attached. "

    And I had just made 1 deposit of 50$ with 120$ bonus and had my fun!
    Great gift now and without WR its even better. :thumbsup:
    Still I consider this lucky and will play all credits again ;)

    I am not enthousiastic just because I won in that contest:
    I understand their support maybe slow (probably because of the size of the business) as my first experience in the past was negative.
    (Their rep here cleared the situation just fine :thumbsup: )

    But overall I believe its a reliable and secure place to play and that's most important.

    P.S. At least today they have the new games of mundial etc. This is also not an important comment, new games will arrive anyway.
     

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