RIVER BELLE NOT PAID $8,000.00
You know you do the research and try to pick a reputable secure casino. Thats what I did. I saw eCogra among other things including pay out terms on River Belle and thought now that got to be a good one. I deposited almost $15,000.00 via US credit card and won $8,000.00 on 02/11/07. Upon withdraw of ACH same as thier web site stated 3-5 days to reflect in account. Well, today is the 20th day I remain unpaid. River Belle has given me three different ACH processing dates and numerous stories. Now they claim they processed on the 20th and will have in 3-8 business days. Today is the 9th business day and no payment. However, thier web site still states ACH payments at 3-5 days. Now they are telling me it could be another 21 days from the 20th and possilbly another 21 days if they have to mail a check let alone the overseas check clearing. Buyer Beware unless you want to wait 51 days plus to recieve your winnings and still wait for overseas check to clear do not play at River Belle and affliates. I understand the laws are making things real tough but if they can't pay US citizens in a timely manner they should not take our money. In addition, they should not be allowed to continue to false advertise thier payout terms not only on thier web site but within the casino check out.
The saga continues..... still no money .........Now Belle Rock has given another ACH transaction number after the told me to take the first transaction number to my bank. As you can read they are contradicting themselves and blantanty lying.
Charles
Hello Charles,
Thank you for emailing us at Belle Rock Entertainment.
We will be following up with the Processor during the following 24 hours regards the bulk processing of withdrawals paid on the 20th of February 2007.
We received notification from the Processor that the funds was successfully processed and furnished us with the transactional reference # 33271 for the amount of $8000.
We ask that you please bear with us while we follow up on this information in that the funds havent cleared into your banking account while it reflects as successfully paid onto your bank.
We wish to again assure you of some resolve in that we can understand how important it is that you receive this money.
Your understanding and continued patience is much appreciated.
Should you require any further assistance, feel free to contact us. For your convenience, we have a toll-free helpdesk available 24 hours per day, 7 days a week.
Kind regards,
William
Customer Service Representative
Hi there Charles,
Thank you for emailing Belle Rock Entertainment.
Charles, we are pleased to confirm that your withdrawal of $8000.00 was sent to your bank account via ACH on the 20th of February and your transaction number is 444670, you may take this transaction number to your bank as a reference.
We have not yet received confirmation from your bank that this transaction was successful, it can take up to 3 days before we are given any confirmation because of the gaming legislation in the U.S.
As soon as we receive this confirmation from your bank we will inform you via email, however these funds should reflect in your bank account within 3-5 working days from the time we process them.
Charles, we are sorry to hear the way that you feel about our customer service and if you have any suggestions on how we could improve, kindly do not hesitate to inform us.
We trust that this information is sufficient and we would like to wish you the best of luck with your future gaming with us.
Should you require any further assistance, please feel free to contact us. We are available 24 hours a day 7 days a week for your convenience.
Kind regards,
Stacey
Senior Customer Service Representative
------------------------------------------------------- B E L L E R O C K E N T E R T A I N M E N T
