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River Belle Casino not paid $8,000.00

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ok2playme, Mar 2, 2007.

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Should River Belle Casino be forced to state real ACH payout terms?

  1. yes

    20 vote(s)
    87.0%
  2. no

    3 vote(s)
    13.0%
    Mar 2, 2007
  1. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    You know you do the research and try to pick a reputable secure casino. Thats what I did. I saw eCogra among other things including pay out terms on River Belle and thought now that got to be a good one. I deposited almost $15,000.00 via US credit card and won $8,000.00 on 02/11/07. Upon withdraw of ACH same as thier web site stated 3-5 days to reflect in account. Well, today is the 20th day I remain unpaid. River Belle has given me three different ACH processing dates and numerous stories. Now they claim they processed on the 20th and will have in 3-8 business days. Today is the 9th business day and no payment. However, thier web site still states ACH payments at 3-5 days. Now they are telling me it could be another 21 days from the 20th and possilbly another 21 days if they have to mail a check let alone the overseas check clearing. Buyer Beware unless you want to wait 51 days plus to recieve your winnings and still wait for overseas check to clear do not play at River Belle and affliates. I understand the laws are making things real tough but if they can't pay US citizens in a timely manner they should not take our money. In addition, they should not be allowed to continue to false advertise thier payout terms not only on thier web site but within the casino check out.:mad:

    Charles
     
  2. Mar 2, 2007
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Time to Pitch a Bitch pal. Good luck!
     
    1 person likes this.
  4. Mar 2, 2007
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Truth

    MG casinos are not able to OFFICIALLY pay US players through any means. Currently, they are playing "Russian Roulette" with player's funds. They use methods of getting the payments past the US banking "blacklists". Once the US banks find out that a payment represents a gambling transaction, they shut down that particular route. Casinos then simply open up another route. This trickery is what forms the backbone of the laundering charges against Neteller. They got past voluntary bans by US banks by disguising the payments by using third party intermediaries to make the transactions not look like ones for gambling. ALL methods being brought out currently are based on fooling the US enforcement systems. ALL such methods will work till the US banks find out about them, at which point they will freeze the methods, and in many cases the money that is still en route.
    The ONLY method that has long term potential for the US player is one that does NOT involve the US banking system at all - which is somewhat dificult, as there has to be at least one point of contact with the system - when the player first places money into the online gaming world, and when they finally want the dollars back in the states to spend on something in the real world.

    The casinos are prepared to do this, because if caught out, it is the PLAYER that suffers the inconvenience or loss, the CASINO would have been liable to pay out the win anyway. The only thing that damages the casino is if too many players realise that withdrawing is far harder than the casino makes out. If the norm is 21 days for payment, the casino shoud reflect this on the banking page. Holding to the current 3 to 5 days in publicity is giving players a false sense of security in that they are lead to believe the casino is not being affected by the current legal problems.
    One sign that a casino REALLY is having fundamental cash issues would be if non-US players playing in the Euro or Pound find long delays in their withdrawals (beyond the usual level of BelleRock incompetence), as the US situation ONLY affects US players and players withdrawing in the US Dollar.
     
    2 people like this.
  6. Mar 3, 2007
  7. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    I stopped gambling online for the very reason of the fear of not getting paid due to the new bullshit laws.
    Any little chance that an online casino has to keep your money they ABSOLUTELY will.
    And the bottom line is that you really have no recourse.
    Pitch a Bitch with Bryan and see what he can do for you. Possibly with his weight with online casinos, you may just get lucky.
    I'd like to take a baseball bat to some of these assholes that cheat players.:mad:

    [​IMG]
     
    3 people like this.
  8. Mar 3, 2007
  9. siriuscirrus

    siriuscirrus Dormant account

    Occupation:
    semi-retired
    Location:
    USA

    My man Al Capone:)

    I don't bother playing either for a variety of reasons. Almost like a catch 22 or double edged sword...
     
    1 person likes this.
  10. Mar 4, 2007
  11. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    RIVER BELLE NOT PAID $8,000.00

    Hello Charles,



    Thank you for emailing us at Belle Rock Entertainment.



    We will be following up with the Processor during the following 24 hours regards the bulk processing of withdrawals paid on the 20th of February 2007.



    We received notification from the Processor that the funds was successfully processed and furnished us with the transactional reference # 33271 for the amount of $8000.



    We ask that you please bear with us while we follow up on this information in that the funds havent cleared into your banking account while it reflects as successfully paid onto your bank.



    We wish to again assure you of some resolve in that we can understand how important it is that you receive this money.



    Your understanding and continued patience is much appreciated.



    Should you require any further assistance, feel free to contact us. For your convenience, we have a toll-free helpdesk available 24 hours per day, 7 days a week.



    Kind regards,



    William



    Customer Service Representative


    Hi there Charles,

    Thank you for emailing Belle Rock Entertainment.

    Charles, we are pleased to confirm that your withdrawal of $8000.00 was sent to your bank account via ACH on the 20th of February and your transaction number is 444670, you may take this transaction number to your bank as a reference.

    We have not yet received confirmation from your bank that this transaction was successful, it can take up to 3 days before we are given any confirmation because of the gaming legislation in the U.S.

    As soon as we receive this confirmation from your bank we will inform you via email, however these funds should reflect in your bank account within 3-5 working days from the time we process them.

    Charles, we are sorry to hear the way that you feel about our customer service and if you have any suggestions on how we could improve, kindly do not hesitate to inform us.

    We trust that this information is sufficient and we would like to wish you the best of luck with your future gaming with us.

    Should you require any further assistance, please feel free to contact us. We are available 24 hours a day 7 days a week for your convenience.

    Kind regards,

    Stacey
    Senior Customer Service Representative
    ------------------------------------------------------- B E L L E R O C K E N T E R T A I N M E N T
     
  12. Mar 5, 2007
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Hey

    Lucky you, looks like they paid you twice:D :D



    NOT!
     
    1 person likes this.
  14. Mar 5, 2007
  15. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    belle rock not paying $8,000.00

    Hey Vinylweatherman,

    Thank you for staying with the saga. If I was not crying so hard I would be laughing my ass of becasue it certainly does appear they paid me twice. But in the words of the master ............

    NOT
     
  16. Mar 5, 2007
  17. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    belle rock not paying $8,000.00

    Hey Vinylweatherman,

    Thank you for staying with the saga. If I was not crying so hard I would be laughing my ass of because it certainly does appear they paid me twice. But in the words of the master ............

    NOT
     
  18. Mar 7, 2007
  19. NOGOLD

    NOGOLD Dormant account

    Occupation:
    Accountant
    Location:
    US
    Time to stop playing

    Well, at least I am glad to see the word is getting out. After reading all this I have decided it is time to stop online gambling. It appears there is no easy way to get paid and aren't the U.S. banks going to start reporting people who have online gambling winning that the U.S. bank catches and sends back? That is all we need. Besides loosing money get reported. Maybe this BS will finally get me to stop playing online with companies that have very little morals.
     
    1 person likes this.
  20. Mar 9, 2007
  21. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    RIVER BELLE WEB SITE CHANGED PAYOUT TERMS!


    Well we got something! River Belle has now posted payout terms for US players by means of CHECK only. Subject to change I am sure! I wonder how long it will take the check to clear in the US? Guess I can't accuse them of false advertinsing anymore only question is are they going to pay up and when???? Still waiting on $8,000.00 since 02/11/07 along with many others.

    Charles
     
  22. Mar 9, 2007
  23. ok2playme

    ok2playme Dormant account

    Occupation:
    Business Owner
    Location:
    Pittsburgh,PA
    River Belle web site UPDATED again!!


    Just noted that River Belle has once again as suspected updated its web site to reflect not only check but now ACH terms of 2-21 business days. At least they are being true to their post.........
     
  24. Mar 9, 2007
  25. helloworld96

    helloworld96 Dormant account

    Occupation:
    Corporate Director
    Location:
    torrance, ca
    1 person likes this.

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