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Rival

Discussion in 'Online Casinos' started by jas2587, Apr 10, 2008.

    Apr 10, 2008
  1. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    I had been making deposits an not claiming
    the bonus well this 1 rival casino I had a problem
    lauching it so I emailed support they replied
    with a very nice email asking what browser windoes etc
    I replied they sent back some suggestions on fixing
    I tried them an went with their last instruction
    did a uninstall an a reinstall deposiyed $50 an lost lol

    ok so here is where I am puzzled I emailed them
    back an told them ty I did the reinstall deposited an lost
    they replied with

    "Dear Cindy ,

    Thank you for contacting us.

    We have added a 3005 promotion over your last deposit, also we would suggest checking your promotions in the cashier as you still have 3 no deposit promotions that you may claim once you are done with the current promotion.

    If you have any further questions, please don't hesitate to contact us again.

    Have a nice day.

    Sincerely "


    so I was playing along doing quite well
    an thought hmmm I bet I could cashout now
    so I emailed them

    "How do I know when I have met wagering req?"

    This was their reply

    Please note that unfortunately you cannot view the remaining wager required to be able to withdraw.

    You can try to make a withdrawal, if the system allows you to do so it means that you have met the required play through.

    You can also contact support and have them check you wager for you."


    now why couldnt they have just told me what I had wagered right then an there
    but what good would it have done me as they cant tell me how much I needed to wager to begin with
    so I just played it all out not giving a darn
    an wont play at a RIVAL again

    Cindy

    This is why I wasn't claiming the bonus all along:confused:

    I am Woman
    I want to know what it cost
    How much my man has to pay
    An how long it will take to get
    not I dunno we cant tell you
     
    Last edited: Apr 10, 2008
  2. Apr 10, 2008
  3. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Yea I agree with you Cindy about the fact that you can not know what your remaining wagering requirements are...and that really sucks...I love playing at the Rival casinos but not being able to check myself what I have remaining to wager really pisses me off...

    They need to set it up in the cashier where you can go in and check for yourself just like MG did and like RTG did later...that should not be too hard for them to do and further keep their players happy...There have been several times that I am sure I could have cashed out but having to stop playing and either sending an email or having to pick up the phone an call was not my first choice of options...:rolleyes:
     
    1 person likes this.
  4. Apr 10, 2008
  5. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    an they say I have a few more
    bonus coming
    I just don't know I mean you are
    in a slot hitting good don't wanna leave it

    email an ask and still don't get a answer

    sigh


    Thanks Rob


    Cindy
     
    Last edited: Apr 10, 2008
  6. Apr 10, 2008
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I agree this is very annoying that you can't see how much you've wagered :mad:

    But... if you go the the cashier page & click on the link to the T&C's of the promo you are playing, a little message at the bottom of the screen says something like "The wagering requirement for this promotion have been met" (if they have, obviously).
    Not as good as a proper system, but you don't need to contact support to find out if you can withdraw or not.
    :thumbsup:
     
    2 people like this.
  8. Apr 10, 2008
  9. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    see never to old to learn something :D

    I didn't know this

    if you go the the cashier page & click on the link to the T&C's of the promo you are playing, a little message at the bottom of the screen says something like "The wagering requirement for this promotion have been met" (if they have, obviously).
    Not as good as a proper system, but you don't need to contact support to find out if you can withdraw or not.



    Thanks

    Cindy
     
  10. Apr 10, 2008
  11. thisisvegas

    thisisvegas Dormant account

    Occupation:
    Affiliate & Casino Manager
    Location:
    Canada
    point noted and I will pass it on. I have dealt with some players who were upset they thought they met the wagering but didn't since they would use things like comp points as a reference but sometimes we give out double comp points, etc...

    I am certain you can go to live chat to ask and they should tell you.

    John
     
    4 people like this.
  12. Apr 11, 2008
  13. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    what for a Rival Casino is it Cindy ?


    it gives two ways to check it:

    first: if you click on your promo that you have claimed there stands whether you have met or not met the cashout requirements.

    KK was a little bit faster to answer it :thumbsup:

    second: at your history (wagers) you can count your wagers and add it by yourself.

    it is a little bit laborious and need a few minutes but you will know how much you need for your remaining wagers yet.

    surely it could be showing easier how much your remaining wager is but it's a technical thing and the Casino must think about.
     
  14. Apr 11, 2008
  15. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    Thanks Zodiac but as I stated above
    I didn't actually claim this bonus I emailed
    them about a software problem the casino
    would not upload for me so I didn't know the
    wagering or the actual promo as they replied
    with this when I said I had to reinstall the casino

    ""Dear Cindy ,

    Thank you for contacting us.

    We have added a 3005 promotion over your last deposit, also we would suggest checking your promotions in the cashier as you still have 3 no deposit promotions that you may claim once you are done with the current promotion.

    If you have any further questions, please don't hesitate to contact us again.

    Have a nice day.

    Sincerely "



    Cindy

    an when I did have further questions I did email an ask
    but got we cant tell you
     
  16. Apr 11, 2008
  17. hippo925

    hippo925 Dormant account

    Occupation:
    medical field
    Location:
    so cal
    i keep a rough tally of the number of spins / wagers so that i have a general idea. i also use the cashier to check the promotion i am using because it does tell you whether or not you have met the wr. support will also give you the exact wr left through the chat so it hasn't been a big issue for me, but i agree... it would be nice to be able to check the exact wr yourself without having to go on the chat.
     
  18. Apr 11, 2008
  19. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    it would be nice if you get a bonus that you dont
    opt in for that you find out that you got thru a email
    they could tell you the wagering req. in the email that
    tells you hey we put a bonus in here

    Hippo I do that
    $2 xs 20
    $2.25 xs 65
    etc etc


    but ya gotta know the wag req before you can do anything


    Thanks all an Good Luck

    Cindy
     
    1 person likes this.
  20. Apr 11, 2008
  21. dirtydealin

    dirtydealin Dormant account

    Occupation:
    sales
    Location:
    South of Heaven
    Rival WR

    sorry if this was already posted.

    I just take the WR dollar ammount and multiply it by 3(triple comp pionts) then add that number to my current comp level-add .10. Write that number down and there it is. I have never asked what I still need to gamble to withdrawl. Also, if you click on the promo you used it will tell you if you have met WR or not.

    DD
     
  22. Apr 11, 2008
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Actually I mentioned this point (allowing the player to check WRs himself) to RobRival several months ago. He was probably too busy to follow up on this but I was really frustrated to be logged out of the casino every time while checking the numerous pages of play history. I am not sure whether the Rival cashier correctly calculates the WRs as there have been occasions where they seemed to have missed it by a large margin. Recently, I had to meet WRs of $250 and went to play slots. I gained more than 900 comps and thought that I must have met the WRs as they were converted at a ratio of $1 for 3 comps. However, when I asked live support, it was claimed that I still needed to play $62.

    The system seems to work in mysterious ways and it is baffling. Other software eg RTG is more user-friendly. Also, it is worth remembering that we should zero out before claiming another promotion otherwise you will never be able to meet WRs as I have expereinced before.
     
    1 person likes this.
  24. Apr 11, 2008
  25. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    The point is what every one is missing or I
    am not understanding my own post is I never
    take a bonus so when I had a problem with the casino
    on loading it they sent me info on how to get back on track
    it didnt work so I uninstalled an reinstalled deposited $50
    lost lol
    emailed them back an told them what they suggested didnt work
    they emailed me back with we have credited your account with so an so
    didnt state what had to be wagered etc etc etc mind you they
    also said I have 3 more bonus I can claim

    so I had no clue
    that was the whole point in my emailing them an asking
    had I met wagering req yet
    an they replied cant tell ya
    well if they cant tell me who can they tell

    hope this is clearer an I do Thank ya all
    for info and advice

    Cindy:p
     
  26. Apr 11, 2008
  27. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Hi everyone if i have huge wagering i dont keep a tally i ever survive or dont normaly win tho he he, I either normaly take a bonus on my first deposit or last or both if they are there depending on how thing go.

    But when i know i have wagerd a great deal i just go to live chat in the cashier and they tell me how much wagering i need.

    Then i keep a tally also if i am on a free chip tally from the off.

    Also i allways check in the cashier like was said before+when it says wagering met i go back to live help and double check. :thumbsup:

    O and i would love a roll over count in the cashier, It would make the casino more pro they could even complicate things because off the 1x or 2x min cashout bonuses.

    Not hard to do as a casino should have plenty off moolah.
     
  28. Apr 11, 2008
  29. thisisvegas

    thisisvegas Dormant account

    Occupation:
    Affiliate & Casino Manager
    Location:
    Canada
    Just go to cashier and click on livechat to ask how much wagering is left. You can always go to livechat for this if you are unsure.

    John
     
    1 person likes this.

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